Create loyal customers with savvy service and support partners
Service and support experiences are critical touchpoints in a customers experience with your brand. Yet, it can be challenging for 3rd party service and support partners to keep up with product updates and customer service best practices as product development is moving at an unprecedented pace. Reps that are equipped to react rapidly and deliver dynamic responses to those who require support are best positioned to create customer loyalty and enhance brand reputation.
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Cornerstone for credit unions: Four ways you can take your HR to the next level
Credit Unions have a big responsibility in managing their members money. To remain competitive, they need highly professional and personable front-line employees to deliver premier customer service. This requires credit unions to go beyond compliance training to offering modern, relevant skills training on subjects ranging from leadership and management to sales and service, and much more.
American Bankers Association: Engaging millennial members with social learning and collaboration
Founded in 1875, the American Bankers Association (ABA) is a membership organization serving banks of all sizes and charters. They provide online professional development opportunities for over 180,000 bankers.