Fueling Dell’s Extended Enterprise learning strategy for employees, partners and customers
Dell had 12 million pages of learning content across multiple systems. The company needed a solution that would allow distribution of its product educational content to an extended enterprise of employees, partners and customers.
The company’s learning leadership chose Saba Cloud to consolidate "bite-sized" content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do.
- Better customer service and self-service
- Faster time to value
- Powerful time savings to get the critical information at the time of need
- Platform to present information in formats that resonate with users of all ages and background
- Mobile access to empower offsite partners and support staff