従業員エクスペリエンス（仕事から得る経験・満足感）の創造―人財開発業界のリーダーからの答え 人財関連従事者にとって、いまだかつてない変化に富んだ時代がきました。たった10年の間に地域・業界・大きさ問わず、どの企業でも、どんな役職でも、「働く」の定義がドラマチックに変革しました。職場に対する社員の期待の変革は同時に課題も出てきており、人事部のリーダーにとっても素晴らしい機会であるといえます。 人財開発を任される者として、皆さんはこの目まぐるしい変化への対応の大変さを日々実感していることでしょう。社員が一人一人に合わせた仕事上のエクスペリエンスを得るようにアプローチし、一方で会社のニーズも満たし、人財開発プログラムに対するポジティブなインパクトも証明しなければならないのです。 そこでこちらのハンドブックの出番です。 社員のポジティブなエクスペリエンスを長期的な目線で創造する 人財開発のリーダーならば社員だけでなく、社員が職場で得るエクスペリエンスについてもその重要性をご存知でしょう。 そこで世界中の30人以上の人財開発のプロフェッショナルと業界のエキスパートから洞察を集めハンドブックにしました。 AMEX、アストラゼネカ、BJCヘルスケア、富士通、そしてVulcanなど、人財開発に特に力を入れていることで知られるいくつかの企業からの実践的な情報を紹介しています。そして、Bersin、Brandon Hall Group、Fistful of Talent、Fosway、HR Examiner、Lighthouse Research、RedThread Research、Towards Maturityなどの多才な研究者や作家から、社員のエクスペリエンスをマネジメントするための先進的なアイデアと新しいアプローチが得られます。 ここで少しエキスパートからの洞察をご紹介いたします。 個人に最適化された真のエンプロイージャーニー ここに挙げた例は、膨大な専門知識のほんの一部に過ぎません。 大勢の賢者が私たちや皆さんに知見を共有してくれています（資料はすべて日本語化されています） Josh Bersin – Bersin Academy Remember that "the customer experience is dependent on the employee experience." Every time we make employees' lives better, we better serve customers. Look at the common "moments that matter" at work first, and flatten these issues completely. Onboarding, job changes, relocation etc. Every company can look at these topics and map out better solutions. Dani Johnson – RedThread Research Personal talent experiences and the organization's processes that drive results should fall under one approach. Strong talent and development strategies overlap individuals natural desires to learn and develop, with the organization's needs. This happens in organizations where they understand and communicate the skills they need to succeed, and then motivate employees to develop them. Michael Rochelle – Brandon Hall Group Organizations spend their time developing a more flexible, agile and diverse workforce. The key to building this workforce is providing employees with opportunities to grow – personally and professionally. Meaningful work, an attentive manager, and rewards and recognition motivate employees, and smart organizations work diligently to provide this environment. Julie Winkle-Giulioni – DesignArounds While organizational processes are necessary, no one develops from annual mandated activities. Employees around the world report that their success boiled down to three factors: Trust – leaders whom they trusted to provide meaningful feedback and to have their backs. Belief – leaders who saw something in them they may not have seen in themselves. Ongoing conversation – leaders who prioritized accessibility, listening and dialogue. David Wilson – Fosway Group Seemingly every aspect of the employee lifecycle must now be a great experience. And in a talent deficient economy, it cannot be taken for granted. Employers are increasingly recognizing that the commitment they expect from employees has to be earned and nurtured. But remember, real experiences come from what people do and how they behave, not from a company's processes and systems. Jane Daly – Towards Maturity High-performing learning cultures are the most successful at creating heuristic experiences that build value. They continually upskill and network with key experts to enable self-determined experiences, not just self-directed, which just focuses on content rather than the experience of a learner consumer-centric ecosystem. Steve Simpson – Keystone Management Services Create an environment where people demonstrate a hunger and expectation for learning and growth – aimed at strengthening the aspirational culture. People won't be "punished" (through extra catch-up work) for attending professional development initiatives. Leaders and employees will show a real interest in hearing what others have learned. Tim Sackett – HRU Technical Resources If you suck at something, technology does a good job at amplifying that! So, before you can deliver a great employee experience using technology, your employee experience design should be great without it. Then the technology will help you deliver that experience more consistently and faster than ever. Ben Eubanks – Lighthouse Research and Advisory We can create more people-centric workplaces AND drive more value for the business. Engaged companies can outperform disengaged companies by 150 percent. We've seen this play out in our research again and again: companies with better revenue, engagement, and employee retention see talent differently, treat talent differently, and they don't apologize for it. Jason Lauritsen – Engagement & Culture Expert If you find that taking a people-centric approach to employee experience is in conflict with your organization's processes, then those processes are broken. Sure, you can try to mitigate the impact of those processes, but you should also address what processes are out of alignment with how people do their best work and fix it. このハンドブックを読み終えるころには今後の会社の発展に貢献し、そして社員にも喜ばれるような、面白くて個人に最適化されたエクスペリエンスの創造に関する新しいアイデアや戦略が身についていることでしょう。 社員を夢中にさせるエクスペリエンスの創り方のダウンロードはこちら
Work in Asia's data age
The steady advance of artificial intelligence (AI) and automation technologies has been reshaping work and jobs for the past decade. Well before covid-19, robust debates were underway about the future of work and what potential scenarios for employment might emerge. Based on a combination of survey-based market research and in-depth executive interviews, this report explores how businesses are leveraging AI capabilities to reshape their organizations and operations. It is sponsored by Cornerstone, and the views expressed within are those of MIT Technology Review Insights, which is editorially independent.
Workplace Diversity: ’The Era of Colorblindness is Over’
Workplace diversity is a pressing topic among HR pros. It's heavily scrutinized in blogs, at conferences and during training sessions. That attention often focuses on how diversity affects the company — but what about how minorities' experiences affect people personally and professionally? Google employee Erica Baker addressed that question recently on Medium with a first-person account of her experiences as a minority in the tech industry. Here, Dr. Kecia Thomas, a professor of industrial-organizational psychology at the University of Georgia, explains how individual workers' experiences can reverberate throughout an organization: How do the experiences of minority workers affect the entire company? The concerns of under-represented workers often represent the concerns of other workers, as well. The issues that minority workers might experience are not all that different from the experiences of people who were the first generation to go to college in their families, or people who might come from a lower economic class. Attending to diversity actually helps to improve the workforce overall. Some of the challenges for ethnic minority workers, for example, are that they often find themselves as one-of-a-kind in their workplace. I’m talking about high-level professionals, people with graduate degrees and above. There are implicit biases that might hinder their access to informal networks, to mentoring or to professional development opportunities that could subsequently impair their performance and career development. I think there are also experiences that newcomers face in regard to feeling invisible and voiceless. How do these biases affect people in the majority? It’s not a stretch to say that the lack of exposure for many white colleagues can also be a source of anxiety that can inhibit their opportunity for authentic interactions with a new colleague who is different, ethnically or culturally. Any time we have those barriers to communication or to establishing authentic relationships, it’s a potential barrier to our performance and our ability to work together productively. Whose role is it to consider these issues within a company — and to take steps to address them? When it comes to any type of organizational change, it always begins at the top. Leaders have to understand demographic shifts in their labor force, how those shifts might be reflected — and the needs and priorities of their workers. When leaders are committed to a diverse and inclusive workplace, HR is empowered to put in place the strategies that are equally effective across a diversity of workers. There’s also a culture of the organization that has to be addressed to make sure that people are held accountable if they violate non-discrimination and anti-harassment policies. Too often, companies don’t have clear policies, or they're not communicated effectively. And even if they’re communicated effectively, they’re not always followed. We are at a critical point as a nation in regard to how we address diversity. We are seeing a lot of blatant forms of discrimination and violence occur, but we’re also seeing a younger generation that is so multicultural and inclusive. We’re seeing an increasing number of states embrace same-sex marriage. So there’s kind of a tidal wave of issues going on that reflect our differences. We have an opportunity to do this well and see this as a way to promote innovation, creativity and greater collaboration. A lot of the research I’ve done with Vicky Plaut [professor of law and social science at the University of California, Berkeley] suggests that we need to embrace multiculturalism and that the era of colorblindness is over. In fact, colorblindness is a signal to members of ethnic and racial minority groups that they are now vulnerable to discrimination. Photo: Can Stock
Cartoon Coffee Break: WFH Woes
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. +++++ As the late winter months approach, and weather conditions worsen, employees may be working from home more often. Thatâ€™s especially true for those who drive to the office and want to avoid unsafe road conditions. But working from home can be distracting for employees who have children or even roommates who donâ€™t work a 9-5. Encourage managers to communicate with employees to create an effective WFH plan so that they can continue to be productiveâ€”regardless of their whereabouts.Â Â
Cartoon Coffee Break: What About the Old Office Buildings?
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. When the coronavirus pandemic shuttered offices around the United States in March, most people thought it would only be a short hiatus. And then weeks turned into months. Today, the virus is still surging in some parts of the country and now, a growing number of employers, including tech companies like Amazon, Uber, Airbnb and Slack, are delaying return-to-office datesâ€”once againâ€”to mid-2021. Many company leaders have started asking other questions like: Do my employees actually need an office building? Should we keep the lease on our office building?Â While some companies are planning to do away with offices altogether, others still anticipate returning in some form. But with 43% of employees interested in working from home more often, these companies will likely have to rethink the purpose of their office space.Â As a result, organizations are turning to additional options. Some are investigating new operating models once employees do eventually return to the officeâ€”others are exploring the discounted prices that many major cities, like New York City, are currently offering. Many have no option but to continue with their current office space, since office leases in most major cities are very difficult to end early and tend to last for years.Â Â In the meantime, only a small percentage of employees are back in the office. Most buildings still stand unused, emptyâ€”and a little eerie.Â To start planning for the post-pandemic workplace, check out this ReWork piece from Cornerstoneâ€™s CTO Mark Goldin for some related tips and insights.Â
A Day in the Life of a Workplace Wellness Expert
Between afternoon yoga classes, discounted gym memberships and healthier food options, workplace wellness initiatives are on the rise â€” nearlyÂ 80 percent of peopleÂ who work for organizations with 50 or more employees have access to a wellness program. While theÂ ROI of wellness programsÂ is still difficult to measure, the predicted benefits are enticing: Successful programs aim not only to increaseÂ employee satisfaction and engagement, but alsoÂ curb healthcare costs. â€œA company not focused on the total well-being of their team members is a company who may not have high productivity. Retention may suffer and recruiting the best talent may be compromised in this marketplace," explains Heather Provino, Chief Executive Officer of Provant, a workplace health and wellness solutions provider. To learn more about the rise of workplace wellness and the people pushing the programs forward, we spoke with four corporate wellness experts about the challenges they encounter, their current initiatives and their best advice for companies looking to create healthier work environments. Kerry Cragin Title:Â HR and Wellness ManagerÂ at Catharsis Productions How did you get involved in workplace wellness?Â I have a deep interest in taking care of employees holistically. My current employer, Catharsis Productions, was very invested in developing a wellness program and loved the experience I could bring with corporate wellness, counseling and being a yoga teacher. What current initiative or past project are you most excited about?Â I just returned from the Mindful Leadership Summit in D.C., where business professionals from around the world met about how to bring mindfulness practices into the workplace. I am currently working on a step-by-step process to integrate this practice into our workplace culture. What qualities make for a successful wellness initiative in the workplace?Â First, a company needs to assess how its employees define wellness. Then, build a wellness committee with employees who represent all sectors of your business and use their voices to build programs. Mary Beth Helgens Title:Â Corporate Health and Wellness CoachÂ at Benchmark, Inc. What's the most challenging part about your job?Â Keeping programs fresh and appealing to a wide audience. Another important, very delicate component of any program is for employees to understand that their results and any coaching that takes place is totally confidential â€” that can be a big hurdle. What current initiative or past project are you most excited about?Â Group coaching for employees. Having employees meet together around a common interest and goal will hopefully provide more accountability and motivation. What qualities make for a successful wellness initiative in the workplace?Â Executive involvement, an incentive that is realistic, desired, and empowering, and a wide variety of options for participation. Fiona Gathright Title:Â President and CEO, Wellness Corporate Solutions How did you get involved in workplace wellness?Â I started my own company in 2004 in pursuit of my passion for health, nutrition and wellness. As the industry has matured, we've branched out to do a host of things including biometric screenings to assess employee health risk, health coaching and implementing wellness and stress-reduction programs. What's the most challenging part about your job?Â Building a culture of health and wellness takes time. The most challenging part can be getting employers to understand the long-term benefits in addition to short-term cost reduction. What current initiative or past project are you most excited about?Â For one of our larger clients, we built a network of 900 wellness champions to bring programs toÂ each locationÂ in the U.S. We are also helping this company expand wellness initiatives to global employees. Katie Bressack Title:Â Holistic Health Coach and Yoga Teacher, Balanced Beings How did you get involved in workplace wellness?Â Living in New York City and working a corporate job, I was chronically sick for a year. I finally found a doctor who was able to help me focus on why I kept getting sick, rather than just giving me medication. My health and job performance improved as I began to do small things throughout the day â€” yoga during lunch and going on afternoon walks. I decided to go back to school in order to help other people in similar corporate positions. What's the most challenging part about your job?Â Often, as an employee, you feel like you don't have the time to spend on yourself at your job. You feel guilty for going for a walk, or taking a lunch break. The biggest challenge is empowering managers about the benefits of letting employees feel more at ease. What qualities make for a successful wellness initiative in the workplace?Â Get management involved, and have incentives in place for employees. Header photo: Creative Commons
Dear ReWorker: My Employee Is Tattling on Her Coworkers
Dear ReWorker, I have an employee that monitors everyone else's schedule. We are a retail organization, so schedules change from week to week. If someone is late, or two people swap shifts, I'll hear about it from her. Other than this annoying habit, she's good at her job. She just likes to hover and tattle. Of course, this drives her coworkers crazy. Can I keep the schedule away from her, citing privacy concerns? Sincerely, Tired of the Tattling ___________________________________________________________________________________ Dear Tired, Of course you can keep the schedule away from her, but that would require you to keep it away from everyone, and just let people know their own schedules. When people want to trade a shift, it will all have to come through you, which will increase your workload. Plus, even if the schedule is kept private, your employee is smart enough to know that no one is scheduled to come in at 2:05, so when someone clocks in at that time, you'll hear about how so-and-so was late. What you're trying to do is what many managers look to doâ€”solve the problem without having to talk to the problem maker. This approach rarely works and often makes things worse. So, let's solve the problem instead of trying to find work-arounds. First, let's examine her complaints. People must beÂ coming in lateÂ for her to tattle, which is problematic. As for the shift swapping, it generally isn't a problem, but it could indicate that whoever does the scheduling isn't taking all employees' needs into consideration. In other words, your tattle-tale could be warning you of big problems. Assess Underlying Problems You need to address lateness with the latecomers, and rethink your scheduling if there is a lot of swapping going on. If either of these things are affecting the tattle-tale's life, that may be why she's whining; if she can't go home because Jane hasn't come in on time, that's an actual problem; if she's stuck working with people who need training all the time because of schedule swaps, that's a problem, too. If these things are real problems, you can solve your tattle-tale problem by fixing the underlying issue. In a retail environment, people need to come in on time. Full stop. However, if neither the lateness nor the swapping are real issues, and she's just being nit-picky and annoying, you can address the tattler directly. You don't have to have a big sit down discussion with herâ€”just wait until the next time she comes up to tell you that Jane clocked in late or that Steve and Sarah swapped shifts. Say to her: "This is not something you need to keep track of or tell me. I'm on top of it. Thanks!" Now, she'll be back again with another report of her coworkers' failings, at which point you say, "I told you this is not your concern. Please don't mention it again." When she comes back a third time, then you have the sit down. "Helen, I've asked you twice not to talk to me about this. Do not monitor your co-workers. Do not worry about schedules. This is my job. If it happens again, I'll have to put a formal warning in your file. Is that clear?" After that, you'll have to follow your company'sÂ disciplinary procedures. She may be a good employee otherwise, but if she's alienating her co-workers, that's bad for the team. Fix your tardiness problem, consider changing how you schedule and tell the tattle-tale to zip it. That way you can still post schedules publicly. Sincerely, Your ReWorker Suzanne Lucas,Â Evil HR Lady
Focus on Employee Experienceâ€”Not Employee Engagementâ€”In 2021
Modern employee-employer relationships are inherently complicated. Add a distributed workplace and a pandemic to the mix, and managing the modern workforce became exponentially more complex almost overnight. Today, leaders have to think about everything from culture to well-being to purpose and meaningâ€”the entirety of the employee journey, known as the employee experience. Over my four-decade business career, this conversation has evolved from discussing employee satisfaction to employee engagement to employee experience. Some might argue the difference is just semantics, that the terms are interchangeable.Â The reality is the current movement toward employee experience is much more than just a change in verbiage. By first understanding how itâ€™s different, we can begin to understand some strategies for creating a positive employee experienceâ€”with the help of psychologist Jason Cochran. What is Employee Experienceâ€”and How is it Different? â€œCreating a good employee experience doesnâ€™t happen by accident,â€ Cochran says. Instead, itâ€™s an intentional evolution of thinking about how employees experience workâ€”and a move beyond employee â€œsatisfactionâ€ and â€œengagement.â€ Employee satisfaction infers contentment. And while 50 years ago it might have been adequate to measure how happy an employee was at their job, the days of the 40-year career path with a single company are over.Â As organizational lifespans of companies have decreased from 60 years to a mere 17 years today, competition forced companies to consider more than contentmentâ€”and employee engagement dethroned satisfaction as a result. Engagement was about treating employees as stakeholders in the companyâ€™s performance, and increasing an emphasis on things like development conversations and coworker relationships as a result.Â While the global pandemic has certainly helped spur this shift toward employee experience, itâ€™s also an opportunity. As Sir Winston Churchill once stated, â€œNever let a good crisis go to waste.â€ Companies that lean in and focus on the full employee experience will keep employees happy, engagedâ€”and more. Understanding Employee Experience through Connection In the spirit of Churchillâ€™s infamous words, the challenges of the pandemic absolutely demand new, amplified efforts to maintain success through increased employee productivity and participation. Employers must pivot from the static objectives of employee satisfaction and engagement to a broader model of employee experience. Cochran, my guest on a recent podcast, is a psychologist and employee experience researcher. Cochran has distilled over 20 years of research down to four core principles that inform human motivation and purpose from on-boarding to off-boardingâ€”he calls it the 4 Principles of Connectionâ„¢ï¸.Â Connecting to Self: People want to work for organizations that help them develop as a whole person, not just in the rote skills of their job. Connecting to Others: People want to work where they're accepted for their authentic selves and where they experience a level of connection with the leadership and their team that creates strong bonds. Connecting to Role: People want to work where they have clarity about their responsibilities, know their importance in the company ecosystem and understand how their contributions matter. Connecting to the Organization: People want to work where they know the greater whole, of which they're a part, is doing important work in the world. Employee Experience Drives Employee Performance According to one study, employees with more positive experiences at work reported significantly higher levels of discretionary effortâ€”i.e. labor accomplished voluntarily by individuals passionate about their work. â€œIn other words,â€ Cochran says, â€œPeople will go above and beyond typical job responsibilities, they will go the extra mile, and you can see discretionary effort in any organization, at any level.â€ This keen willingness to perform is essential to productivity, team cohesion and a companyâ€™s overall success. In fact, the same study referenced above indicates that employees are two times as likely to use discretionary effort when their experience is positive. Understand Employee Experience in Real Time According to Cochran, a lot of valuable data can be gained from engagement surveys. But like an annual performance review, by the time the data is received and ready to use, itâ€™s often too late.Â â€œThe best companies invest time and money to make sure their employees are cared for throughout their tenure at the company in real-time,â€ he explains. Cochranâ€™s advice is to create real-time feedback loops to track things like whether employees are receiving appropriate evaluation, how well employees are tracking goals and following growth plans, and their level of participation in learning and development programs. These create signals to be sent to leadership on an ongoing basis. Management needs to know more than once or twice per year what is going well and what needs improvement.Â Itâ€™s Time To Lean Into Employee Experience Mere emphasis on employee engagement isnâ€™t enough. Instead, companies must implement changes focused on increasing positive perceptions of workplace experiences, scrapping ineffective measures of engagement, and escalating data-driven and real-time insights to drive change. Employee experience is the competitive edge necessary in todayâ€™s rapidly evolving, uncertain world.
Honor Black History Month in a Meaningful Wayâ€”Through Action
February is Black History Month, a time to educate ourselves and others about Black history, raise awareness about ongoing issues that the Black community faces, and encourage change. When it comes to honoring Black History Month in the workplace, organizations often want to â€œdo something,â€ but arenâ€™t sure of the best way to actually facilitate learning, participation, and action. To that end, Fishbowl, an app to facilitate social conversation in the workplace, partnered with Living Corporate to ask Black professionals about their experiences at work across industries in an effort to illuminate existing challenges.Â Below are three of the statements Fishbowl posed to professionals to assess the extent to which they agree with them. Not only should you consider having your employees weigh in on these, but you should also take this insight and start making changes. Chances are, Fishbowlâ€™s findings reflect your employeesâ€™ experiences more than youâ€™d like to admit.Â Racial Bias Can Be Anywhere â€œI feel pressure to change aspects of my behavior or appearance to fit in with my work place.â€Â The majority of respondents said they did feel pressure to change their appearance. In the finance sector, 84% felt pressured while 81% of Black employees practicing law felt the same. Even in the notoriously-casual tech industry, 57% felt they needed to alter how they look and act. Bias is easy to miss, but itâ€™s critical to identify it in job descriptions, employee handbooks and other resources to ensure language is inclusive. For example, when was the last time you took a look at your dress code? Does it call for â€œprofessional attire and hairstyles?â€ Do you consider traditional African American hairstyles or natural hair unprofessional? If your organization is still discriminating against certain types of styles or attire, itâ€™s time for immediate change.Â Existing DEI Initiatives Are Ineffective â€œMy companyâ€™s diversity, equity and inclusion initiatives are effective at addressing my needs.â€ Despite the tech industryâ€™s reputation for lacking diversity, equity, and inclusion (DEI), it was the highest performing industryâ€”33% of Black professionals agree with the statement above. But 33% is nothing to be proud of:despite doubling down on DEI, this sector is still missing the mark. And other industries are even bigger offenders. Just 14% of Black legal professionals believed in the efficacy of their organization's DEI efforts. If your diversity and inclusion efforts are designed to look good on Twitter and not to actually create a diverse environment for all employees, itâ€™s time for a change. Start asking questions. Use employee surveys, start discussion-driven focus groups and conduct external research. Thereâ€™s no secret recipe for DEI, and the right approach will look different at every organization. Beginning this February, investigate or research tactics that will make your organization truly diverse, and how you can help all of your people feel included.Â Racism Can Go Unchecked â€œI trust my company to do the right thing if I report that I have experienced racism at work.â€ Be honestâ€”how often have you heard accounts of companies ignoring racism until it becomes public? Hereâ€™s an even tougher question: how often has it been ignored at your company? Black professionals in technology and accounting agreed with this statement at 47% and 41%, respectively. But, law and finance? 20% and 7% percent, respectively.Â Seven percent. Seven percent of Black professionals in finance trust that their company will do the right thing if they report racism. That number is abysmal. Every report of racism must be investigated and offenders, in turn, must be punished.Â Time For Action As Black History Month comes to a close, are you going to make a real effort to learn, educate others, and make real change? Commit to continuing your work long after February ends. To overcome all of the challenges that Black professionals face, we need to start by understanding the history, as well as the present. Start by asking the tough questions, absorbing the answers, and doing something about it. Want to learn more about improving DEI efforts at your organization? Tune into our podcast, HR Labs. This season, weâ€™re exploring strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action.
How to Do Diversity and Inclusion Training Right
In April, at a Sephora store in Calabasas, California, a store associate allegedly called security to make sure a customer wasn't stealing. That customer was African American singer-songwriter Sza, who tweeted about the incident and accused Sephora of racial profiling. Sephora representatives responded saying that they were looking into it. And then they shut down stores for bias and diversity trainingâ€”although the company says the training had been planned in advance and was not related to the viral tweet. If this series of events sounds vaguely familiar, it might be because something similar happened at Starbucks last year when a manager called the police on two black men who were waiting without ordering. In response, Starbucks shut down for a company-wide bias training. These responses to bias incidents may get a lot of press coverage, but there are more effective ways to go about diversity and inclusion training. These trainings should not just happen once, nor should they happen only once something goes wrong. Instead of reacting to an incident of bias or discrimination, companies should take a more preventative approach. 1) Include D&I Training in New Hire Orientation If you're a stable law firm, for example, you can probably get away with doing one diversity training per year. But for an industry with high turnover like retail or media, where employees come and go more frequently, you will need to train workers early and often so that every employee has the bias training they need to do their job effectivelyâ€”whether they stay at your organization for five months or five years. Introducing diversity and inclusion training as part of the onboarding process will decrease the likelihood of bias incidents at your company and show new hires that you are serious about diversity and inclusion from the start. Consider adding a diversity and inclusion component to your onboarding materials and make D&I trainings accessible to employees through a learning portal. 2) Focus on How Employees Should Act (Not What They Should Think) While unconscious bias training like Starbucks' or Sephora's have gained traction as common responses in crisis management, these trainings can actually backfire. In a 2017 Medium post, founder and CEO of Amaechi Performance Systems, John Amaechi calls unconscious bias training a "get out of jail free card." Management can pat themselves on the back and say, "Look, we did a thing!" But to truly change the status quo, it will take more than checking boxes. When it comes to bias, stop trying to change the way employees think and instead focus on how they should act toward clients, customers and one another. For example, encourage employees to think before they call security on a customer. Has the customer actually committed a crime or does your employee just suspect that they could commit a crime? Once employees understand the expectations you have around how they should behave, they are more likely to think twice before inserting their own bias into a situation. 3) Don't Underestimate the Power of a Good Manager Good bosses set the tone for their employees, so if they are committed to creating a culture of diversity and inclusion, it will likely trickle down to the people who work under them. Hiring good managers can help you keep good employees who care about their work and their colleagues. Ensure you are consistently hiring good managers by asking questions about diversity in the interview process and considering any past experience they have creating inclusive corporate cultures. A one-time training won't have a long term impact unless you follow up with a diversity training strategy that defines diversity in broad terms and lays out a comprehensive, structured and continuous curriculum. If you prioritize diversity and inclusion from the top down, employees will follow your lead. Photo: Creative Commons Â Â
How Four Companies Show Appreciation for Their Employees
Employees are the backbone of your company, and a little recognition goes a long way. According to a SHRM/Globoforce report, companies thatÂ utilize strategic recognitionÂ are 48 percent more likely to see high employee engagement. Even companies that spend as little as 1 percent of payroll on recognition are 79 percent more likely to experience better financial results. Not making the investment in employee appreciation, however, can be costlyâ€”employees thatÂ don't feel valuedÂ are more likely to quit. But, according to a survey by Glassdoor, 53 percent of employees said they would stay at their jobs longer if theirÂ employers showed them more appreciation. Four out of five employees also said they work harder when their boss demonstrations appreciation for their work. This year,Â Employee Appreciation DayÂ is on Friday, March 2 in the United States. It's the perfect time to show your employees that you respect them, and care about their professional and personal success. Need some inspiration? Here are four companies who go above and beyond to make sure their employees know they are appreciated. Black n Bianco Has a Beach Day For Lisa Chu, owner of the California-based children's clothing storeÂ Black n Bianco, Employee Appreciation Day is her favorite day of the year. â€œIt gives me an opportunity to show my employees that I am grateful for their contribution and dedication to my company. It's also an effective way to show my managers and supervisors the importance of appreciating our employees." Last year, she took all of her employees on a trip to the beach in Santa Monica, where they relaxed in the sun and had lunch together. Her goal was to acknowledge how hard her team works and reward them with some much needed downtime. The effort, she says, paid off. â€œWhen my employees feel recognized for their contribution, they are more likely to be emotionally invested in their job," she says. â€œPerformance increased and the energy in the office improved." Social Sync Shows Appreciation Every Day Over at internet marketing companyÂ Social Sync, they do more than just celebrate their employees on March 2. CEO and Founder Nick Morgan says they are constantly showering their staff with awards, certificates and department prizes like extra holiday hours, paid vacation, free wine, Amazon vouchers and team bonuses. â€œI firmly believe that rewarding hard work is of greater importance in a work environment than punishing poor performance," he says. â€œIt is easier to motivate people with rewards than bully them with consequences." At iHeartRaves and INTO THE AM, Appreciation is Someone's Full-Time Job Brian Lim, CEO of clothing companiesÂ iHeartRavesÂ andÂ INTO THE AM, has a full-time Director of Happiness on staff to make sure employees feel appreciated year-round. The companies throw personalized birthday celebrations, give out free music festival tickets as rewards and provide the top-performing team member with a $500 award each month. The entire staff also gathers for a town hallÂ meetingÂ on a monthly basis to recognize major department wins, eat company-funded lunch and play games. â€œWe are certain that these kinds of initiatives lead to decreased turnover and happier employees," Lim says. Cornerstone OnDemand Adds a Personal Touch to Appreciation Cornerstone, which calls its employees â€œCornerstars," gave out appreciation cards to employees last year, and encouraged them to write notes to each other to express their gratitude. If a remote Cornerstar wanted to send a card, the company would assign someone to hand write it and deliver it to the recipient. This program was so well received that it went on for two months. This year, the company is introducing an Employee Appreciation Badge, so that Cornerstars can use their employee management platform to let colleagues know they're appreciated. So, how will you celebrate your employees this year? Make them feel valued on Employee Appreciation Day and every day, and they will return the favor in spades by working hard and staying loyal to your company. Photo: Creative Commons
How To Unlearn Racial Biases In Todayâ€™s Workplace
This article originally appeared on Forbes HR Council.Â Iâ€™ve dedicated most of my career to helping people learn. Iâ€™ve taught as a middle and high school teacher and a university professor, and, today, I promote learning and development in the corporate world. In fact, even the company I work for is built on the foundation of learning. This mission has always felt important and noble â€” and in many ways, it still is. But the global reinvigoration of the Black Lives Matter (BLM) movement has been an important reminder of whatâ€™s equally important when it comes to personal development: unlearning. As a society, we have to reject and replace the biases that weâ€™ve had, unconsciously or not, since childhood. For too long, individuals have failed to recognize these prejudices. This apathy has resulted in systemic racism and a lack of inclusivity in our governments, communities and workplaces. Even at my company, a leader in learning and people development, we havenâ€™t done enough to unlearn the biases we didnâ€™t even realize we were learning over the years. And that could be because, simply put, itâ€™s hard to do. It requires more than unconscious bias training or diversity and inclusion initiatives. Unlearning demands self-reflection and humility. We have to pull apart personal implicit biases, educate ourselves on why they are discriminatory and then dismantle them. Hereâ€™s a closer look at what this process of unlearning looks like.Â Step One: Acknowledge Inherent Biases Though research shows that diverse workforces are more innovative and successful than those with homogenous talent pools, only about 8% of people employed in white-collar professions are Black â€” a proportion that gets even smaller further up the corporate ladder. While many companies acknowledge the need for diversity, they havenâ€™t done much to create it. But thatâ€™s because most are starting in the wrong place. One of the reasons that majority-white companies often fail to hire Black people or people of color comes down to our inherent ingroup and outgroup biases. Though hard to admit, these biases do affect our worldview: As humans, we tend to favor individuals who look and act like us and associate with similar social groups. People and their decisions are constantly and unconsciously influenced by these perceptions. But self-reflection can help employees unlearn these mental schemas. Research suggests that by becoming self-critical of potential biases, individuals can activate control mechanisms that help them inhibit those biases. One study found that forcing fellow ingroup members to rationalize and explain their personal biases helped them to recognize the inherent injustice of these thoughts. Of course, this wonâ€™t be easy. Many employees will struggle to accept that they even contain these tendencies. For instance, a manager might realize that when they ask a Black female employee a question, they allot less time to answer it than they would her white male co-worker. Others may realize that they tend to prefer working with people who look and sound like them. In these moments, I urge others to analyze and deconstruct these findings. Ask yourself if this preference is due to merit or in-group biases. Itâ€™s likely the latter. This is an uncomfortable realization, but one that individuals need to get better at having.Â Step Two: Start Listening And Learning While building self-awareness is a noble first step, that alone is not enough. In order to unlearn racial biases and apathetic tendencies, people have to develop new ways of thinking about these issues. They have to learn about and listen to the perspectives of outgroup members, which, in this case, are Black people and people of color. Employees can begin by self-educating. Read papers and books by Black social justice leaders. Follow BLM activists, or listen to podcasts that shed light on the Black experience in America. In order to reach a broader section of a company, change has to happen from the top down; leaders must set an example. They should talk to diversity and inclusion experts and speak with Black people and people of color within their companies to learn more about what they can be doing to promote anti-racism. Leaders also must be willing to admit their mistakes: For instance, if your company has not diversified its talent pipeline as much as it could, own up to this. Unlearning happens when we recognize a deficit and look for ways to rectify it. Step Three: Take Action By developing an awareness of personal biases and being exposed to new perspectives and ways of thinking, individuals set themselves up to start taking meaningful action. By listening and learning about biased behavior, employees become more aware of it and can call it out when it occurs. But making these kinds of meaningful changes wonâ€™t be effective if they come before the unlearning process, and I think this is where many companies fall short. Spurred by urgency from their employees and customers, companies quickly put policies in place without doing the hard work of unlearning first. For example, if an organization designs a new D&I initiative without first examining past mistakes or getting input from Black people and people of color within the company, the organization could get it wrong again. It could end up facilitating tokenism, or having one or two Black people or people of color amid a mostly white workforce. Tokenism implies a lack of inclusivity and can even be harmful to these employees, who are more likely to (paywall) experience depression and stress and tend to be less satisfied and committed to their jobs. Unlearning is an ongoing process, not a short-term goal. Undoing centuries of systemic racism and inherent biases is going to take work, time and a growth mindset. Weâ€™ll need to continue unlearning biases and working to become more anti-racist, even when BLM isnâ€™t making headlines or filling our Instagram feeds. We canâ€™t settle, either: The only way to make the effects of this movement last and effect lasting change is through consistency and long-term commitment. And hopefully, if we start making a strong, concerted effort to unlearn our biases, we will see more equality and less systemic racism in our organizations.
HR Has the Power to Change Its Bad Reputation
For years, human resources has been the department that everyone loves to criticize. More than 20 years ago, Tom Stewart, a Fortune editor at the time,suggested that instead of improving HR, the department should be abolished, eliminated, nuked. Unfortunately, public opinionhasnâ€™tchanged all that much since. The complaints detailed in these and numerous other articles often focus on bureaucracy and inefficiency; on processes that do not add real value, such as those dreaded performance appraisals; and HRâ€™s burdening of line managers with rules and paperwork that hinder leadersâ€™ ability to do their jobs effectively. But in the summer of 2019, a more fundamentally seriousâ€”but solvableâ€”complaint surfaced in The Atlantic. The charge: that HR was failing at one of its core missionsâ€”to reduce the incidence of sexual harassment in the workplace. HR, the critique went, saw its role as â€œprotecting the companyâ€ and was doing so by limiting legal liability and making complaintsâ€”and complainantsâ€”disappear. What should HR do in the face of such valid criticism? Rethinking HRâ€™s Primary Function HR needs a broader and more assertive perspective on its fundamental roleâ€”to ensure the development and maintenance of workplaces that serve to effectively attract, retain and motivate employees. Such workplaces would obviously need to be free of bullying and abuse of any kind, including harassment based on sex, race or anything else They would also need to be, to the extent possible, free from stress and conducive to increasing employee well-being. To accomplish this, HR needs to be willing, regardless of the political climate inside the organization, to attack the fundamental causes of corporate misbehavior and punish the wrong-doers. By doing so, HR will reduce the tollâ€”financial, legal, emotional, moralâ€”exacted by these actions. More importantly, by taking the lead in creating a healthy culture, HR will have fixed the root causes of bullying and harassment that have persisted for far too long. The Problem: Nothingâ€™s Changed In 2007, my colleague and occasional coauthor Bob Sutton publishedThe No Asshole Rule. That book, and research by Georgetown professorChristine Porath, detailed the enormous costâ€”to people, from stress and ill health, and to companies, from turnover and reduced productivityâ€”that occurred in abusive workplaces where bosses belittled, harassed and screamed at subordinates. In 2017, Sutton published a follow-up,The Asshole Survival Guide, because, sadly, very little had changed in 10 years, despite all of the literature detailing the negative outcomes. Meanwhile, in spite of decades of training, sexual harassment remains a pervasive workplace issue. A2016 EEOC report found that some 60% of women reported having experienced one or more specific sexually based behaviors. Other important findings: Seventy percent of individuals experiencing harassment never talk to a supervisor, manager or other representative about it, and about 90% never file a formal complaint. And for good reason: Sexual harassment reporting is often followed by organizational indifference, as well as hostility and reprisals against the victim, according to the report. HR Is Often Complicit Where is HR in all of this? In her article for The Atlantic, Caitlin Flanaganargued that HR is actually quite successful at dealing with sexual harassmentâ€”by creating templates of compliance designed to defend companies against lawsuits. Because HR is often (correctly) seen as taking the companyâ€™s side, few people trust it to represent their interests, be that the issue sexual harassment or a toxic workplace environment. Taking the companyâ€™s side may preserve an HR managerâ€™s job for the time being, but it will not contribute to creating workplaces that ultimately breed success. As one reader commented: By covering up serious issues, punishing the people who complained and supporting senior management and senior managers, regardless of their behavior, HR isnâ€™t actually serving the companiesâ€™ interests at all.Â By not addressing the root cause of problems, the problems will just recur, and eventually the consequences will become even more serious. Can HR Be Different? The answer to that question is: It has to be. The MeToo movement is not going to disappear. And many younger workers are less tolerant of bad bosses and workplace stress than their seniors.Â Bad behavior tolerated in a workplace is likely to lead to more, or even worse, bad behavior. People learn by observing what others do and the consequences, or lack thereof, of that behavior. Simply put, workplaces are not going to get better on their own. Second, we know the tollâ€”in physical and mental health, in turnover, and in productivityâ€”that toxic workplaces exact. Gender and race discrimination, through their creation of stress,affect the health of people exposed to it. Third, we know that at the state, and eventually, at the federal level, laws against harassment and bullying will only be strengthened to enforce employeesâ€™ rights to a workplace free of intimidation. Therefore, the best thing HR can do to help their employers is not to continue to help those employers dodge liability or responsibility. The most productive, economically beneficial and ultimately value-creating thing that HR can do is to push for the (appropriate) sanctioning of people who harass others. Set hiring and promotion standards that do not excuse bad behavior by pointing to other contributions. Measure the extent of bullying and other forms of abuse through anonymous surveys, such as those detailed in the EEOC report, and bring those measures to the attention of senior management and the board of directors. And yes, in the end, be willing to leave organizations that are unwilling to take the steps required to create workplaces free of abuse. When HR begins to more forcefully and consistently advocate for healthier, less toxic workplaces, companies will experience increased levels of engagement and greater retention of talent. It will also be good for HRâ€”to no longer be seen as an enabler of work environments that are an anachronism in todayâ€™s world.Â Â Header image: Creative Commons
HR Labs Bonus Episode: Defining DEIâ€™s Meaning
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. Youâ€™re probably familiar with several different ways that individuals and organizations refer to inclusion initiatives. But what is DEI? Between all the acronyms and internal branding, meaning can get lost. In fact, research suggests overusing acronyms and abbreviations can actually alienate audiencesâ€”which, ironically, is the opposite of what DEIB is all about. So before diving into our third season of HR Labs and discussing important topics like unconscious bias and pay equity, hosts Jeff Miller and Duane La Bom knew they needed to take the time to set the stage. What do diversity, equity, inclusion and belonging (DEIB) mean? How are they related and how are they different? And what do they look like at an organization?Â To answer these questions, they invited Cornerstoneâ€™s own Jeremy Spake to join the conversation. Jeremy is a member of Cornerstoneâ€™s Thought Leadership and Advisory Services team and, in this role, heâ€™s spent a lot of time working with companies to advance their diversity and inclusion goals. In this episode, he shares his experiences and insight to help Jeff and Duane bring clarity and understanding to these terms.Â Listen to this bonus episode to hear the full conversation, reflect on the real meaning of DEIB, and prepare for the episodes to come. Episode one, featuring Torin Ellis on beating unconscious bias, launches this Wednesday, February 3. Subscribe to the show wherever you listen to your podcasts to make sure not to miss it!Â Â
HR Labs, DEIB Edition: pymetricsâ€™ Frida Polli on Technologyâ€™s Role in Eliminating Bias
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. This week on HR Labs, Jeff sat down with Frida Polli, a neuroscientist turned co-founder and CEO of pymetrics to talk about how technology can further DEIB strategies. Pymetrics is a computer software company that uses cognitive data and AI to remove bias from how companies hire employees. If companies want to move the needle around their DEIB initiatives, Frida says, they need to be more creative and innovative, rethinking standard HR processesâ€”and using technology to drive them.Â How Technology Can Drive DEIB Initiatives From the Ground Up Many recruiting algorithms today are one-size-fits all, but AI can unlock the opportunity to optimize fairness by looking at candidates from a more human, holistic perspective.Â â€œWe have this mold of what someone is supposed to look like if you're a tech entrepreneur. You're supposed to be Caucasian, young, male, definitely not a single parent,â€ Frida told Jeff, referencing her own experience with recruiting. â€œBut that's silly. Why are we looking at people that way? Because I'm pretty sure I could be a good entrepreneur and I'm not half of those things.â€ The recruiting process, Frida says, shouldnâ€™t suppose that one type of employee is always best. Because people are unique, there are many different kinds of fitsâ€”and the recruiting process should account for this. But, how?Â In the case of pymetrics, their software assesses candidates based on their cognitive and emotional make-up (think: soft skills, like altruism and attention). By using algorithms, pymetrics builds a profile of a companyâ€™s top performers and bases potential candidates on that, and the algorithms are checked to make sure bias is removed. This approach not only results in a better outcome for the individual, but also for the larger company.Â How Can HR Support Diversity and Inclusion? Technology is here to stay. As Frida says, â€œWeâ€™re not going to put the genie back in the bottle.â€ Embracing AI and technology to improve the recruiting process is the first step, but it will also take more than that to create changeâ€”it will involve pushing back on traditional processes that have had suboptimal outcomes. â€œAt the end of the day, we want to make this world equitable. And sometimes that means being bold and taking some risks,â€ she said.Â Listen to the full conversation below to learn more about how HR teams can think about equity, and using technology to further their DEIB initiatives. Subscribe to HR Labs and never miss a conversation about strategies for seeing real impact from your DEI&B efforts. Check back in on April 7 to hear Duaneâ€™s conversation with Lorraine Vargas Townsend. And, if youâ€™re just joining us, check out previous episodes on unconscious bias, microaggressions, pay equity and engaging white men in DEIB strategies. Â
HR Labs, DEIB Edition: Dr. Ella Washington on Microaggressions in the Workplace
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. Motivated by the social justice movements of the past summer, workplaces in the U.S. are reprioritizing and conversations about race, equality, diversity and inclusion. For Dr. Ella Washington, an organizational psychologist, professor at Georgetown Universityâ€™s McDonough School of Business and founder of DEI strategy and consulting agency Ellavate Solutions, these conversations are her lifeâ€™s work.Â On this weekâ€™s episode of HR Labs, Duane sat down with Dr. Washington to discuss strategies for companies to truly drive change around DEIB in the workplace. Dr. Washington said that while sheâ€™s encouraged by the number of organizations genuinely leaning into these conversations, thereâ€™s still work to be doneâ€”and addressing microaggressions is one key area for improvement. Microaggressions in the Workplace Microaggressions are incidents in which someone makes an offensive statement or asks an insensitive question, whether accidentally or on purpose. â€˜I donâ€™t see colorâ€™ or â€˜Youâ€™re so articulateâ€™ are a few examples Dr. Washington says are common in the workplace.Â â€œMicroaggressions are these small things that happen everyday, and people need support in how to deal with them,â€ she said.Â In addition to discussing other examples, Duane and Dr. Washington also explored actionable strategies for employees and employers alike to appropriately respond to microaggressions. Dr. Washington said the goal isnâ€™t necessarily to eliminate microaggressions from the workplaceâ€”but instead, to build a culture where addressing them is the norm.Â â€œEven if you talk about these topics all day every day like I do, you still always have something to learn,â€ said Dr. Washington. Microaggressions might not be eliminated, but employees, leadership and HR teams all have a role to play in making sure victims of microaggressions feel empowered to respond.Â Subscribe to HR Labs and never miss a conversation about strategies for seeing real impact from your DEI&B efforts. Check back with us on March 3 to hear Jeffâ€™s conversation with fair pay icon Lilly Ledbetter.Â Â
HR Labs, DEIB Edition: Don Tomaskovic-Devey on Engaging White Men in Diversity and Inclusion Strategies
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. As Chief Diversity Officer at Cornerstone, Duane La Bom has a deep expertise and understanding of not only what makes DEIB programs successfulâ€”but also some of the reasons they fail to truly drive change. And one of the most common deciding factors between DEIB success and failure, he says, is a companyâ€™s ability to engage white men and middle managers in the conversation and in the solution.Â This week on HR Labs, Duane sat down with sociology professor Don Tomaskovic-Devey whose research focuses on the processes that generate workplace inequality. In this episode, Don shares his advice about engaging white men and middle managers in diversity and inclusion strategies. Middle Managers and DEIB Strategies Today Duane and Dr. Tomaskovic-Devey agree: The approach many companies take to DEIB often alienates managersâ€”many of which are white men.Â â€œA lot of firms use diversity training that spends a lot of time targeting managers as biased,â€ Dr. Tomaskovic-Devey says. â€œNow, that blame may deserve to be there or it may not, but it will definitely produce a sense of being morally targeted without being given a tool.â€ Whether or not managers feel defensive, sometimes the way companies approach DEIB leaves managers without a clear understanding of whether, or how, to take part. For example, Dr. Tomaskovic-Devey says some research suggests that when managers hear their company has committed itself to DEIB, they assume itâ€™s happened already, or that the responsibility for driving change lies elsewhere. And some companies also tend to take a legal stance to issues that arise around DEIBâ€”which has the effect of removing the responsibility and accountability from the manager. Middle Managers and White Men as Full Diversity Partners Companies need to better engage managers in their diversity and inclusion strategy by encouraging them to view DEIB as they would any company project or effort.Â â€œWhat you have is a disconnect between the people who you normally expect to drive change or products or innovation and the diversity and inclusion agenda,â€ says Dr. Tomaskovic-Devey, â€œI think that it's really important that that becomes part of the normal job at the middle manager level.â€ Giving them the ability to track data, measure results, and try new approaches is also important, says Dr. Tomaskovic-Devey. â€œWhat we do need is to treat it more like we do other business practices. Hold people accountable and get the appropriate metrics.â€ Empowering Managers with Data to Drive Diversity and Inclusion Strategy Once middle managers and white men are involved in the DEIB process, they can help drive real success, Dr. Tomaskovic-Devey says. One of the most important tools for managers is data and analytics about DEIB effortsâ€”and thatâ€™s where companies like Pymetrics come in. Pymetrics uses neuroscience and AI to improve diversity in hiring.Â â€œThat's a firm I really have a lot of respect for,â€ Dr. Tomaskovic-Devey says. Not only does the firm offer data tools for companies, but itâ€™s also committed to driving DEI. â€œThe tech industry has been under a lot of pressure for both lack of diversity and inclusiveness in its workplaces but also for producing tools that have internal biases to them. Pymetrics is a firm that's in this space that has explicitly worked to take the bias out of the algorithm.â€ Next time on HR Labs, Jeff Miller sits down with Pymetrics CEO Frida Polli to talk more about using data to drive impact in DEIB initiatives.Â Subscribe to HR Labs and never miss a conversation about strategies for seeing real impact from your DEI&B efforts. To hear Jeffâ€™s conversation with Frida Polli, check back in on March 31st. And, if youâ€™re just joining us, check out previous episodes on unconscious bias, microaggressions and pay equity.Â
HR Labs, DEIB Edition: Torin Ellis Talks Beating Unconscious Bias
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. Unconscious bias in the workplace can be a fraught topic. While thereâ€™s research to suggest that some 95% of the population holds unconscious or implicit biases, some experts doubt the validity of this research. And despite more companies adopting unconscious bias training to help boost diversity and inclusion in the workplace, these efforts by themselves often fall short.Â The way forward, said Torin Ellis on the latest episode of HR Labs, is â€œto come at this [DEI] conversation differently.â€Â Meet DEI Expert, Torin Ellis Torin is a diversity strategist, author, and co-host of the Crazy and the King podcast. He works with companies to advance their diversity, equity, inclusion and belonging initiatives, whether thatâ€™s by optimizing the talent acquisition process or engaging leadership teams.Â Through this work, heâ€™s seen that companies often use unconscious bias training to show their commitment to DEI initiativesâ€”but they donâ€™t do the necessary work that lies beyond that initial training. Training, while important, shouldnâ€™t take the place of real actionâ€”like having difficult conversations or actually holding employees and leadership accountable for their contributions to DEIB.Â Beyond Unconscious Bias Training In this episode, Jeff and Torin discuss what unconscious bias is as well some of the short- and long-term steps leaders can take to identify and mitigate bias in their organization at every value pointâ€” from recruiting and other talent strategies to employer brand, supply chain, and more.Â Check out the latest episode to learn more about what Torin says organizations and people can do to lift the â€œcurtain of complacency and mediocrityâ€ when it comes to diversity and inclusion in the workplace, and how he sees our greater humanity as the true ROI of DEI. And if you like the conversation, subscribe to HR Labs to never miss a future episode. HR Labs episodes are released biweekly: Check back with us on February 17 to hear Dr. Ella Washington and Duane La Bom discuss microaggressions. At the ~11:53 min mark of the episode, Torin states that the Democratic Party hasnâ€™t had a Black woman lead a committee in 40-something years. After the interview, Torin shared with us that he misquoted from an interview Congresswoman Brenda Lawrence conducted on RolandMartinUnfiltered. In the interview, Congresswoman Lawrence states there hasnâ€™t been a Black female in a Democratic Caucus leadership position in over 40 years. You can view that interview here:Â https://www.house.gov/leadershipÂ
The HR Labs Podcast Is Back. This Season is All About DEIB.
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. Following the social justice movements of 2020, many organizations pledged to recommit to their diversity, equity and inclusion efforts. But although the business case for diversity and inclusion is stronger than ever, many organizations are still struggling to create a truly equitable and inclusive environment for employees, clients and partners. And in the wake of COVID-19, research finds that diverse populations are still struggling disproportionately: Only one in six diverse employees feels more supported now than before the pandemic. We know that learning is a critical part of growing and driving change. Thatâ€™s why weâ€™re sourcing expert voices to share actionable strategies and tactics to help companies make good on their commitments and lay the foundation for years to come. This season, weâ€™ll explore a range of topicsâ€”from pay equity to microaggressions to belongingnessâ€”and hear from icons like Lilly Ledbetter, specialized experts like Dr. Ella Washington, forward-thinking executives like Lorraine Vargas Townsend and many more. Check out the trailer to hear more about what you can expect this season. And remember to subscribe to the show wherever you listen to your podcasts to join us for episode one, launching February 3. Together, weâ€™ll build an informed understanding of how best to move DEIB strategies forward to create a better employee experience for everyone at work.
Leading During a Crisis: How to Protect Your Employees
The world of work changed virtually overnight with the global spread of COVID-19. In this series, we'll share personal stories and perspectives from Cornerstone employees whoâ€”like so many of usâ€”are doing their best to balance life, work and learning from their couches, kitchen tables and other makeshift office spaces.Â +++++ With astonishing swiftness, the COVID-19 pandemic has shut down businesses large and small, bringing the U.S. and global economy to a standstill. As of April 9, 2020, nearly 10 million Americans have filed for unemployment. Unfortunately, this number is expected to gradually increase in the coming weeks, and many experts now predict that a recession is imminent.Â How companies react right now is crucial. Anxiety levels are high, but this is an opportunity for organizations to set themselves apart by putting their most valuable assetâ€”their peopleâ€”ahead of profits for as long as they can.Â For example, after sending everyone home to work remotely, Facebook announced that all employees will receive six-month bonuses and an additional $1,000 bonus to help them during the coronavirus outbreak. Amgen, a pharmaceutical company that makes medications for heart disease and migraines, sent some employees home with $250 stipends, a $50-a-month allowance for internet and phone services and a promise to pay them whatever they normally earn each week even if their work demands dwindle. Not all organizations will have the deep pockets to make these kinds of immediate expenditures, but there are other ways companies can take care of their workersâ€”and brace them for the impact of the coming recession. Here are a few way to protect your employees and prepare them for whatâ€™s ahead:Â Â Recalibrate Your Incentive PlansÂ If there is an individual performance component to your incentive plan design, consider recalibrating these metrics to reflect the reality of our current crisis. Facebook, for example, has defaulted all their employees to their highest performance rating of â€œExceeds Expectationsâ€ for its current six-month review cycle and made these payouts immediately. To put money in the hands of people now and reduce the stress of impending performance reviews in the midst of the COVID19 pandemic, adjust the process. Goals set at the beginning of the year will likely not be met. Instead, establish new, more realistic quotas, timelines, project deliverables and milestones. For Vulnerable Workers, Offer Hazard PayÂ Any organization deemed an essential business during COVID-19 (grocery stores, hardware stores, etc.) is likely worried about the health of its workers. To express and act on this concern, they should consider providing vulnerable or essential workers with hazard payâ€”temporary lump-sum appreciation bonuses that typically range from two to three times the standard base rate.Â Kroger, a popular food retailer, has awarded its frontline workforce with lump-sum appreciation bonuses. This will translate to $300 bonus payments made to all full-time hourly employees and $150 payments for all part-time hourly employees. Whole Foods is taking similar actions after the grocery store chain was publicly shamed for failing to provide proper care and protective equipment for its employees. The company has now pledged to raise the pay of its hourly employees by$2 per hour for the next month.Â Extra compensation for those employees putting in the extra work right now (and putting their health at risk) is the right thing to do. These payments will not only make workers feel appreciated, but it can provide them with the additional resources they might need if they get sick.Â Begin Budgeting for Crisis Management Make it a priority to create or contribute to a crisis management fund for your business. Set aside money, place it in savings and do not touch it. Many companies do this already and put 1% of payroll into a promotional or ad hoc market adjustment budget to be used throughout the year as needs arise. If possible, businesses should start organizing these relief funds as quickly as possible. During the COVID-19 pandemic and in its imminent aftermath, they will need this money to assist their workforce (and keep the lights on).Â Embrace Unlimited PTO In general, I think companies today waste too much time on tracking the accrual and use of PTO. The amount of time required to track, monitor, approve, deny and mitigate issues around it is a prime example of process for the sake of a process. Unlimited PTO, on the other hand, is managed between manager and salaried employee as needs arise and allows for flexibility when necessary.Â During COVID-19, embrace unlimited PTO or establish specific two- to three-week PTO banks for all salaried employees. This way, if employees become sick, they can take care of themselves without becoming stressed about being able to make ends meet.Â Use This Opportunity to Rethink and RedesignÂ We are experiencing a true cultural fulcrum point. Organizations must act tactically now in many waysâ€”but we also have an opportunity to sit back and rethink many of our policies and practices. HR professionals, business leaders and managers everywhere have the chance to re-center their organizations as strategic, caring and able to handle crises. After COVID-19, nothing will be the same, so now is the time to decide what to clean up and what to throw out as we step into this new world of work. Jeremy Spake is a principal of thought leadership & strategy at Cornerstone.Â Â
Learning in a Socially Distanced World
The world of work changed virtually overnight with the global spread of COVID-19. In this series, we'll share personal stories and perspectives from Cornerstone employees whoâ€”like so many of usâ€”are doing their best to balance life, work and learning from their couches, kitchen tables and other makeshift office spaces. +++++ They say you should try to maintain your old routines during a crisis.Â When our team at Cornerstone moved to fully-remote work in response to COVID-19, daily life changed for everyone. So did a critical part of my own work routine: learning. For me, it isnâ€™t just part of my job as senior product marketing strategist of learningâ€”itâ€™s also core to my personality. Iâ€™m always eager to learn new things to the point that even my passwords are designed to teach myself important tidbits of information.Â My main source of inspiration for new topics and ideas to explore was conversation around the officeâ€”but itâ€™s now gone. So how can I continue to absorb information in my new work environment? Itâ€™s been crucial for me to develop a strategy for learning and discovery during this period that will (hopefully) last well beyond it.Â Taking Stock of My Digitalâ€”and Humanâ€”Resources Luckily, the digital age is on our side when it comes to remote learning. At Cornerstone, all employees have access to an enormous partner content library. In addition to looking through available courses that might pique our interest, we can also see which ones are trending. As a result, I can stay in tune with the most important skills across businesses today, which include: 1) communication, 2) leadership and 3) personal growth.Â Beyond digital learning resources, other people can be incredible, untapped sources of knowledge. I donâ€™t know if itâ€™s just me, but there seems to be a â€œlagâ€ as the old world transitions to this new, hopefully temporary, mode of working. My calendar is a bit emptier, so Iâ€™m taking the time to proactively connect with people I admire and schedule conversations to learn from them. Iâ€™m also looking out for opportunities to be a resource to others, tooâ€”Iâ€™m sure that everyone could use the human connection right now.Â Cross-Referencing Available Courses With My Goals With so much content at our fingertips, it can be overwhelming to try to choose the most relevant or interesting learning development program. To help focus my search, Iâ€™ve chosen courses based on my personal goal to become a better storytellerâ€”one with the ability to influence others with compelling visions of the future. I find itâ€™s easier to adjust your message to an audience you can read in-person, in real time. But our new world of remote work requires communicating effectively without this kind of feedback (even video conferencing isnâ€™t quite the same). So, Iâ€™ve committed to improving my remote communication skills. Staying Motivated and Accountable One of the most challenging components of learning remotely, in my view, is the feeling of disconnection. Thereâ€™s no manager or team lead dropping by your desk to check on your progress. People are relying on work chat and video conferencing platforms to communicate with colleagues and, well, anyone outside of their homes. Because we may be in this remote limbo for a while, I know I need to get creative around how to stay engaged in my learning. So, Iâ€™m thinking about this endeavor as a two-week â€œlearning sprint.â€ During that time, I will focus on setting achievable goals for my own learning, and pass along learnings when I feel colleagues will benefit from them. Iâ€™ll be proactive and tell my mentorsâ€”and even my colleaguesâ€”about these plans. And after two weeks, I hope to feel inspired to begin the process anew. These are strategies anyone can useâ€”I welcome all who want to join me in pursuing learning for the future. In addition to surveying the online learning options your company or a quick web search may provide, you can add Cornerstoneâ€™s content library to your resource collection, too. Our platform is available to everyone for free here. Ike Bennion is the Senior Product Marketing Strategist, Learning at Cornerstone.
Mindfulness Is Your Company's Employee Engagement Secret
AÂ 2017 American Psychological AssociationÂ study on stress found that Americans are more stressed out now than they have been in the last decade. We are in desperate need of training and resources, in addition to permission from ourselves and our bosses toÂ take a break. In fact, aÂ 2017 Attitudes in the Workplace StudyÂ found that 80 percent of workers feel stress on the job, nearly half said they need help learning how to manage stress and 42 percent say their coworkers need help, too. So how can we help ourselves and our employees take a mental break? Research has shown that mindfulness can not only reduce stress, but also build up our tolerance for stress in the future. But what is "mindfulness"? Defined by aÂ 2004 Clinical Psychology studyÂ as "paying attention to one's present experience in a non-judgmental, non-evaluative way, mindfulness is shown to be achieved through a variety of practices, such as relaxation, meditation and yoga. Here are four reasons mindfulness should be part of your organization's wellness program. 1) Improve Employee Engagement As employers, we spend a great deal of time, money and effort onÂ employee engagementÂ and retention programs for our employees. But rarely do employers invest in mindfulness training and support for their employees. AÂ 2015 study conducted by the University of Tulsa and Rice UniversityÂ found a positive correlation between employee engagement and mindfulness for a group of 102 restaurant servers. The study also found these same servers were less likely to leave their jobs when they practiced mindfulness. 2) Lower Employee Stress Health insurance company AetnaÂ offered mindfulness and yoga trainingÂ to their employees, and found that it lowered employee stress and improved productivity by 69 minutes per week. Other studies show not just reductions in stress, but alsoÂ better sleep patterns, reduction in use of healthcare, as well as more stress tolerance and openness to different ideas, types of people and change. 3) Implement a Budget-Friendly Program Mindfulness is also relatively affordable to implement, as there are a multiple ways to introduce mindful practices. You could host a "lunch and learn" for employees with an expert speaker, a 30-minute mindfulness training, or ongoing meditation or yoga classes. In addition, you could try providing employees with a free or discounted subscription to an app likeÂ Headspace. Once you determine your budget, explore which mindfulness programs make sense for your needs. 4) Save on Healthcare Costs Regardless of budget, a mindfulness program will return your investment in decreased healthcare costs and improved productivity. A 2015 relaxation study fromÂ Harvard Medical SchoolÂ found that participants used 43 percent fewer medical services after joining the program, saving on average $2,360 per person in emergency room visits aloneâ€”translating from $640 to $25,500 in healthcare savings a year. Companies interested in a mindfulness program should look at a combination of soft benefits, like mental health and employee stress, as well as the hard benefits like healthcare costs, decreases in employee turnover or increases in employee productivity. Personally, I now commit to meditating at least 30 minutes a day. I spend 15 minutes at the start of my day focused on breathing relaxation, and 15 minutes at the end of the day decompressing. The change in my stress levels and overall mental health has been dramatic. I believe we all deserve permission and time to take a break. Photo: Twenty20
Rethinking Learning to Drive Diversity in the Workplace
2020 was a time of disruption: both in how we worked, and in how we thought about ourselves and our ideas of diversity and belonging. Companies haverenewed their commitments to diversity, equity, inclusionÂ and belonging in the workplace, with U.S. companies alone spending $8 billion a year on DEI training. And according to Jeff Miller, Chief Learning Officer at Cornerstone, thereâ€™s a noticeable change is taking place in these efforts: â€œWeâ€™re seeing that people are moving with the world of DEI from more extrinsic motivationâ€”compliance, you have to do itâ€”to a more intrinsically-motivated mindset and driving curiosity,â€ he said during a recent customer webinar.Â And that curiosity is driving employees to learning content. Diversity, equity, inclusion and belonging (DEIB) are the most popular topics in Cornerstoneâ€™s Culture and Compliance library, which serves more than 75 million global learners. Miller says learning should be a priority for all companies looking to boost their DEIB strategy. Itâ€™s not enough for Human Resources and Learning & Development teams to buy in; managers must learn to oversee inclusive teams, and to facilitate learning opportunities for employees.Â The best place to start? Make impactful learning content available to everyone. â€œGood content enables impactful discussion and triggers new ways of thinking. Together, theseÂ deepen the internalization of information and knowledge, and stimulate growth,â€ Miller says. â€œGood content gives us the vocabulary and the core tools to lean into deepening our knowledge. Unified language opens people's eyes to be able to talk, learn and grow, strengthening organizational culture.â€Â Moving Beyond Diversity as a â€œNumbers Gameâ€ Together, Miller and other participants in the panelâ€”including Head of Cornerstone Studios, Summer Salomonsenâ€”discussed how to frame, create and utilize learning content more effectively toward diversity initiatives. Miller said he does worry that some leaders still see diversity as â€œa numbers game.â€ â€œThe piece that many people seem to be forgetting is that itâ€™s these unique and different experiences of how people self-identify that enable individuals to look at the same business process, the same product, the same people strategy, but interpret it differently,â€ Miller says. â€œWhen we diversify perspectives, weâ€™re able to see work differently.â€Â Companies with more diversity are not just seen as more desirable to work for, but really outperform their competitors, Miller says. Ethnically diverse companies are 35% more likely to outperform their peers, and companies with gender diversity are 15% more likely to do the same. And, inclusive companies are 1.7 times more likely to be innovation leaders in their market. Innovation is more likely to occur when there are diverse voices to bring deeper understanding to challenges. And learning content can be key to bringing these voices to light. However, itâ€™s important to note that content itself is not a solution for diversity, but rather a tool to be put to use, says Salomonsen. â€œContent is a way to open dialogue, catalyze opportunities and give your people ways to say â€˜This should be different,â€™ or â€˜Iâ€™m concerned about this,â€™ or â€˜I want to be better in this way,â€™â€ she says. â€œWe need to open the dialogue, and content is a great way to do that.â€ Using Content to See Your Business Through a Diversity Lens Learning content does more than just provide informationâ€”it stimulates thought and helps create lasting habits. According to Salomonsen, content should not be seen as homework. â€œContent should challenge you in some way,â€ she explains. â€œYou should leave it thinking differently. You should leave it springboarded into a new behavior or a new mindset.â€ Salomonsen says the â€œold wayâ€ to develop diversity training was through in-person programs that often involved role play and dialogue, focusing on a goal of â€œrespecting others.â€ Often, the learning was abstract and employees would leave wondering how to apply what they had learned to their jobs immediately and on a day-to-day basis.Â Similarly, compliance training can be â€œdry, boring, legalistic, check-this-box, you gotta get it done,â€ she says. â€œAnd yet the goal is, we want to help our employees make better decisions in the moment. We want to protect them and keep them safe.â€ So, Summer and her team took a different approach to creating DEI learning. They developed a new strategy that would not only make the content more engaging, it would also make sure DEIB content permeated the organization. In addition to standalone resources, DEIB content is also included in professional skills and leadership learning content as well. â€œWe decided as a team that DEI was not just a topic, it was a way that we wanted to see and create content, and itâ€™s a way to do business,â€ she says.Â All training on DEI rests on four pillars: unconscious bias, bystander intervention, empowering employees and building trust within teams. The goal is to empower employees to make better in-the-moment decisions and build trust within teams with the goal of creating psychological safetyâ€”a foundational element of company culture. Bringing a Learning Mindset to DEIB A learning mindset is integral to DEIB efforts, Miller explainsâ€”including the understanding that companies might never get it 100% right. The goal is to improve the ability to see differences that may be visible or invisible, he says.Â Learning is a powerful tool for companies to ensure that their DEIB strategy goes beyond surface-level events. â€œIf we believe in diversity as a tool to enhance perspectives of those in the room, we will be better, full stop,â€ Miller says. Learn more about how Cornerstoneâ€™s diversity content subscription can help support a more inclusive and equitable workforce.
A Schedule Change Could Be the Key to More Engaged Workers
HR professionals and employees alike tend to refer to a typical office schedule as one that runs from 9-to-5. But I don't know anyone who works from 9 a.m. to 5 p.m. Do you? That would mean no time for lunch if you work an eight-hour day. And, even if your official schedule does generally fall between these times, salaried employees often work more hours just to get the work done. For a long time, these set schedules have been the normâ€”at least for white-collar work. But times are changing, and organizations are increasingly offering more flexible schedules to attract and retain a talented and diverse workforce. For instance, many companies allow working parents to adjust their hours so they can pick up their kids from school or get them ready in the morning. Remote work is also becoming much more popular.Â But even though some companies today offer more flexibility than they did in the past, many have been slower to innovate. Strict Schedules Are No Longer SustainableÂ The issue of employee schedules might not seem like that big of a deal, but the ripple effects are serious.Â According to a survey by Quickbooks, 18 percent of workers say their schedule harms their health, contributing to a lack of sleep and an increased level of stress. For example, an employee who commutes to and from work during rush hour might experience higher anxiety than if they were to travel during off-peak hours. Meanwhile, sitting at a desk all day can be detrimental to oneâ€™s physical health. You may have heard the phrase, â€œSitting is the new smoking.â€ Thatâ€™s because research shows that sitting for extended periods of time increases the risk of high blood pressure, obesity and cardiovascular disease.Â Beyond health concerns, working from 9-to-5 is just becoming less popular among employees. According to that same survey, 41 percent would prefer a different schedule.Â This stat isnâ€™t necessarily surprising. One person's schedule preferences may be completely different from those of the person sitting next to them. Take what time someone prefers to get up in the morning, for instance. (Our biology has a lot to do with it.) Any parent of a teenager will tell you that dragging kids out of bed is a daily chore. We don't all automatically become early birds when we hit 25. Some people are going to be night owls forever. If you naturally stay up until 1 or 2 a.m. every night, it is awfully difficult to get up at 7 a.m. every morning. And doing so doesnâ€™t benefit anyone: Workers who are groggy and overtired likely wonâ€™t turn in their best work, which isnâ€™t good for business.Â Luckily, thereâ€™s a simple solution: Move away from the more rigid 9-to-5 workday.Â The 9-to-5 AlternativeÂ Making this change will not only improve the employee experience, it will also enhance the quality of work at and overall effectiveness of your organization. One study found that workers with a flexible schedule were happier, healthier and more productive than their 9-to-5 counterparts.Â So how can your organization take steps to ensure your employees function better? First, step away from the ideal schedule trap. Allow employees to work when and how they wantâ€”as long as they are doing good work and getting it done on time. The caveat to that, however, is that some teams and departments will require a strict schedule. For example, a brick-and-mortar store requires someone to open up and run the cash register at a given time. But most office jobs donâ€™t require a set schedule.Â Still, you want to make sure team members are spending some time together throughout the day so that they can meet and collaborate with one another. Create core business hours that appeal to multiple peoplesâ€™ schedules. If Employee A likes to get into the office at 6 a.m. and Employee B wants to come in at 10 a.m., they can still meet between 10 a.m. and 2 p.m.Â Other employees will prefer to operate under whatâ€™s called a â€œsplit schedule.â€ This is especially helpful for parents who can't come in until the kids are on the bus, but would like to pick them up after school at 3 p.m. as well. With work-from-home capabilities, employees can work from 9 a.m. to 3 p.m. and then log on from home from 8 p.m. to 10 p.m. after the kids are in bed. This type of break is also healthyâ€”our bodies and our minds are not designed to focus for eight hours at a time. Thereâ€™s no one-size-fits-all approach to employee satisfaction, but introducing more flexible schedules is one way to show workers you value their time and overall well-being. Work with employees to determine what type of schedule makes the most sense for them. After all, a well-rested, happy employee is a productive employee. And the more engaged your workers are, the more successful your business will be.Â
Ted Talk Tuesday: Rewards Aren't the Key to Employee Motivation
This post is part of our monthlyÂ TED Talk TuesdayÂ series, spotlighting can't-miss TED Talks and their key takeaways. You can learn more about our partnership with TEDÂ here. Daniel PinkÂ is trying to change the way companies view the modern workplace. He is the author of five provocative books, including three long-runningÂ New York TimesÂ bestsellers:Â A Whole New Mind,Â To Sell is HumanÂ andÂ Drive.Â The latter is the focus of this TED talk, and draws on 50 years of behavioral science to overturn conventional wisdom about human motivation. Dan has also been a contributing editor atÂ Fast CompanyÂ andÂ Wired, as well as a business columnist forÂ The Sunday Telegraph. In his TED Talk, "The Puzzle of Motivation," Pink explores what motivates people and how company leaders can apply this research to their own organizations. He goes on to explain what social scientists know, but most managers don't: Traditional rewards aren't always as effective as we think. Watch the video below and read on for three key takeaways from his talk. "There is a mismatch between what science knows and what business does." In business, when you need to meet a specific sales goal or want employees to help brainstorm a new product, it's natural or even expected to offer a financial incentive as motivation. But Pink reveals that social psychologists have proven incentive-based rewards not only fail to inspire, but can also dull thinking and block creativity. "This is one of the most robust findings in social science, and also one of the most ignored," Pink explains. We need to find a new way to motivate employeesâ€”one based on intrinsic factors rather than extrinsic ones. "[The] new operating system for our businesses revolves around three elements: autonomy, mastery and purpose." Scientists who have been studying motivation have found these three elements are key to intrinsically motivate people. People want autonomy over their lives. They want to master their craft. And they want to be involved with something greater than themselves. If you can find a way to incorporate these three things into your company culture, Pink says, you will be much more successful at motivating people to be creative and thoughtful. "Traditional notions of management are great if you want compliance. But if you want engagement, self-direction works better." In today's "always-on" world of work, employers often struggle to find the best way to engage their employees. But maybe the solution comes down to rethinking the way we manage people. Pink explains that providing employees with autonomy can inspire more personal investment in the work. He offers Google as an example: Every engineer at Google gets to spend 20 percent of their time working on anything they want. The result? About half of Google's new products in a year are "birthed" during that 20 percent timeâ€”including things like Gmail and Google News.
In Times of Crisis, We Need to Lead with Humanityâ€”Hereâ€™s How
Itâ€™s been nearly a month since our companyâ€”and many across the countryâ€”instituted a telecommuting work policy for all employees. And with it, a new dynamic is emerging: an up-close-and-personal tenor to employee relationships. Weâ€™re physically separate but working from home means weâ€™re connecting with each other in deeply personal contexts. Over video chat, Iâ€™ve seen my colleaguesâ€™ living rooms, kitchens and bedrooms; caught glimpses of their partners or roommates; even met their children. While many of us have worked from home before, thereâ€™s something different about all of us being thrust into it on a much larger scaleâ€”without the time to prepare a workspace, often sharing that workspace and trying to juggle the responsibilities of work and home simultaneously. It might feel awkward or uncomfortable at times. But my advice for everyone in this situation is to lean in and put people first. Being authentic is whatâ€™s going to get us through this period of stress and uncertainty. Lead by example and treat each other with care, empathy and patience. Weâ€™re all adjusting to a new normal and grappling with the anxieties and uncertainties that come with it. While social distancing requires us to separate from other humans, it does not require that we separate ourselves from our humanity. Maintain a Regular Practice of Authenticity Authenticity is not something that comes naturally to everyone in the workplace. For leadership teams especially, it can be tempting to try to inspire employees during stressful times with shows of calm and confidence.Â But thereâ€™s a fine line between demonstrating steadiness and coming off as cold and unempathetic. In doing so, we risk alienating our colleagues and teams. Moreover, while trying to maintain a business-as-usual attitude might be well-intentioned, it can give employees the sense that the company is prioritizing the business over its employees. People need to know they are safe and supported, and furthermore, they are hoping the companies they work for are willing to be open on a deeply human level. In any crisis, what employees need is leadership that gives them permission to be themselves.Â Encourage employees to talk about their stresses and donâ€™t feel you need to have the answers. Being heard is a great step in starting to navigate change. Itâ€™s okay to show up without makeup on, holding your dog, laughing when kids are running in the background, or even give a home tour on your next video conference. If you can be authentic and show your vulnerable side, your employees will thank you for being relatable. Find Ways to Connect and GrowÂ At Cornerstone, learning and development are core not only to our business but to our team culture. And in times of uncertainty, virtual collaboration and learning opportunities are critical. That means weâ€™re doing what we can to provide online training and learning content to improve remote collaboration and help global teams stay engaged and connected. Itâ€™s critical that organizations demonstrate their commitment to contributing to the greater good of the community by forgoing business as usual, developing people-first policies and prioritizing the delivery of essential products, services or resources to those who need it most. This goes beyond supporting Cornerstoneâ€™s employeesâ€”we wanted to make sure we could help anyone who is transitioning to remote work use these resources, too. Through the Cornerstone Cares site, an online public learning platform with free training on managing stress during uncertain times and maintaining a successful level of productivity when working from home, people around the world can equip themselves with the tools to adapt to the new norm. Knowing the effects of this crisis go well beyond the workplace, we also put together a playlist with courses on topics like isolation, depression and anxiety to help workers prioritize their mental health while staying safe at home. At Cornerstone, weâ€™re also transforming our regular quarterly Development Days into a daily Development Hour, where our employees teach their peers skills theyâ€™ve mastered in their personal lives, like knitting or yoga or negotiating. Now that weâ€™re all remote, weâ€™re simply hosting them virtuallyâ€”and first on the agenda are stay-at-home initiatives like how to do chair yoga and even cooking classes. This familiar practice helps bring everyone back to personal connections and humanity, and hopefully gives everyone a center of gravity againâ€”even if temporarily. Put People First, Always Itâ€™s the responsibility of the leadership and HR teams to create a safe working space for employees every single day and to continue to engage workers even while remote. Employees are looking to HR for guidance and support during this stressful time. They want to know that they can take care of themselves and their familiesâ€”through sick leave, remote work or flexible schedulesâ€”without penalty. Itâ€™s incredibly important that organizations are giving options to their people, not only because itâ€™s the right thing to do during a public health crisis, but because the way a company reacts during this particular moment will have an impact on the overall employee experience. But itâ€™s also the responsibility of each individual person, whether youâ€™re a manager or the most junior person on a team. Connect first with humanity and with empathy before connecting logistically. Itâ€™s an ingredient thatâ€™s easy to overlook.Â Remember that the wellbeing of your community â€“ including employees, customers, partners, vendors â€“ is essential to reach the goals youâ€™re trying to accomplish as a business. The reality is that all of us are feeling unsure. But if we develop a people-centric work culture and collaborate as human beings first, we can get through this together and stronger. Navigating how to best serve our people is a daily challengeâ€”Iâ€™m sure youâ€™re experiencing the same. Iâ€™d love to have a conversation about strategies for putting people first. Please comment below or reach out to me on Twitter: @YILuvMyJob.
Unlocking the Secrets of Employee Engagement
For the last several years, I have presented numerous times on the topic of employee engagement because it continues to be a topic of interest. Like anything else that you immerse yourself in, I have learned much and continue to notice specific patterns emerging in the industry. Engagement continues to be a challenge to solve, yet I would suggest that within the confines of this blog post, we might find some answers. Curious? Read on. Organizational Citizenship Behaviors Going back to the late 1970s/early 1980â€™s this same question came about: what are the behaviors that employees exhibit such that an organization could flourish? In a 1983 research article in the Journal of Applied Psychology by Smith, Organ and Near, researchers answered that question, and uncovered behaviors they named Organizational Citizenship Behaviors (yes, a mouthful). Organizational Citizenship Behaviors or OCBs, for short, are behaviors that are exhibited by employees during their job and throughout their career. Smith and friends found two specific OCBs: compliant behaviors and altruistic behaviors. Compliant behaviors are those that describe your job description. They are the behaviors required of you to keep your job and are socially expected. For example, being punctual is a compliant behavior as you are expected to be on time for work and deliver your projects on time. Altruistic behaviors, on the other hand, are those behaviors that are not expected from you. They are not part of your job description.Â An example of altruistic behavior is helping someone else finish their project or mentoring someone in their new job role. Somewhere along the line, the term engagement replaced the term OCB. I understand whyâ€”OCBs sounds rather academic and doesn't flow nicely. However, with that replacement, I also believe we lost some of the termâ€™s meaning and power. If we were to connect the industry definition of â€œengagementâ€ with the definition of OCBs, I would think we are talking about altruistic behaviors, or maybe exceptionally performing your compliant behaviors. Josh Bersin operationally defines engagement as what one does with their discretionary time, which is the closest definition to the original one. So What? Itâ€™s nice to know these things, but as talent management practitioners, how can this be helpful to us? I can assure you there are many research articles and studies that provide some clear views on this topic as to how it can help organizations thrive. Many assessments will measure the type of behavior employees exhibit in organizations as well as other studies that have taken these two types of behavior and expanded them into more specific categories. There are entire consulting organizations devoted to this area. Yet, for this blog post, I conducted my own study, right here, at Cornerstone. Badges? We Donâ€™t Need No Stinkinâ€™ Badges Here, at Cornerstone, we have the functionality (in our product) to provide badges, or public recognition for a job well done. To the naked eye, it appears to be a morale booster based on social ideals. Specifically, itâ€™s a feed found in your universal profile that colleagues can access and leave a comment. Mechanically, your superior is notified by email, and there is a record of the positive feedback in your performance file. It seems like it's a good idea overall; however, I would suggest that this strategy is the key to growing and developing our organization and it could be yours as well. Drinking Our Own Champagne Since this is a public view, I took the liberty of sampling over 100 employees (randomly) and counting how many badges they earned and categorizing them by either compliant behavior or altruistic behaviors (each badge usually comes with a description of work done from the person giving the badge to the recipient). I categorized compliant behaviors with comments that describe their actions as fulfilling their job. Often these comments spoke about how well they did their job; nevertheless, it was all about doing their job. On the other hand, altruistic behaviors addressed those actions that had nothing to do with their job on a day-to-day basis.Â For example, presenting on a topic during our Development Day (Cornerstoneâ€™s employee development day) certainly qualifies as altruistic behavior. I also captured the employee's region, their function (i.e., sales), what date they received their badge and their start date with Cornerstone. These are all public attributes in their universal profile, and I wanted to see if any of these items affected their compliant versus altruistic behaviors. What Did I Find? At first glance, I found some not-so-startling results. For example, people whose tenure was longer had more badges, attributable to time in the company. Another not-so-riveting finding was that people that worked together often on projects gave each other badges more often than those who didnâ€™t work together (however, more on that latert). Then came some subtle, but more useful findings. For example, shortly after Development Day, those that presented and earned an altruistic badge often received a compliance badge shortly thereafter (a pattern), suggesting that people that exhibited altruistic behaviors got better at their â€˜day jobs', or maybe they were recognized for being altruistic, which we know increases employee satisfaction (both the recognition and the ability to do what they love). Another interesting finding was that those employees that had what we call high social equity (employees are often seen in the limelight for consistent, overachieving performance), had more altruistic badges than compliance badges. This finding may suggest that people that are looking to solve problems, regardless of their job description, are more valuable to the organization and their peers than if they were just doing their job. After all, one does not achieve high social equity without the performance to back it. Understanding these cause and effect relationships (arguably, we need to do some more studying) helps us to create more employee engagement programs that induce altruistic behaviors and, therefore, their associated benefits. How Else Could You Use This Information?Â Â Â Â Â Â Â Â Doing a similar analysis could yield several other factors that would help in your talent management strategies. Below is a set of talent strategies that I also categorized by either organizational goal or talent goal. Is there a theme to the altruistic efforts? Maybe there is a job function being underserved/underutilized that would optimize your performance. (Organizational Goal: Recruiting) Does an individual employee exhibit exceptional skill outside of their job description that would be helpful to others in the organization as well as to the organization? (Organizational Goal: Talent Mobility) If this latent skill is something that the individual wants to do, maybe you can incorporate it into their job description. (Talent Goal: Employee Satisfaction) If this skill demands a full-time job, maybe moving that person into a new role may increase their engagement. (Talent Goal: Career Mobility) There are probably many other areas that we could explore with this paradigm, but the moral of this story is that a small change in how we see and act on employee engagement may have a tremendous and lasting impact on the organization and its employees. Image: Creative Commons
Webinar Recap: Build a Stronger Diversity, Equity, and Inclusion Recruiting Strategy
Improving diversity, equity and inclusion at our companyâ€”and supporting others as they do the sameâ€”is a top priority for Cornerstone, and we recently welcomed a new leader to our team to help further our efforts. Noel Hornsberry has joined Cornerstone as senior director of global diversity, equity and inclusion, and Iâ€™m eager to work with him in an effort to foster diversity in a changing career landscape.Â In our recent webinar, â€œBuild a Stronger Diversity, Equity, and Inclusion Recruiting Strategy,â€ we discussed common pitfalls in achieving diversity, equity and inclusion within a company and Hornsberry shared insights from his long career in DE&I. The Role of Mentorship and Sponsorship in DE&I With regard to recruiting and talent acquisition, the first step toward a diverse workforce is to identify advocates within the company, and failing to do so is a potential pitfall.Â According to Hornsberry, these players donâ€™t â€œpost and prayâ€ in hopes of cultivating a diverse candidate poolâ€”they use LinkedIn, attend conferences and workshops and actively seek out potential new-hires.Â The second potential pitfall? Mentoring without sponsorship. While both have similar goals, mentoring and sponsorship do have distinct differences. Mentoring, as Hornsberry explained, involves one-on-one conversations centered around career and development opportunities. Sponsorship is a leaderâ€”someone at the tableâ€”speaking on the behalf of an individual who is not in the room. In encouraging diversity, a company might create resource groups that put on events that foster learning, engagement, and cultural awareness. For example, there can be resource groups for African Americans, Latinos and veterans as well as ones for young professionals, parents, and women.Â For Hornsberry, a company that uses resource groups well is one that has executive sponsors for each group and makes sure they all have open membership. For example, womenâ€™s groups should not be exclusive to women, and individuals of varying backgrounds can join an African American resource group. Fostering Open Communication Continuous communication between leaders, or managers and employees, is another critical component for any successful DE&I program. â€œAn annual review is not a relationship-builder,â€ explained Hornsberry.Â Â If an employer is giving feedback just once or twice a year, they are not building a relationship with the employee, Hornsberry said. Building relationships requires ongoing communication so that itâ€™s easier to have deeper, more complex conversations later.Â Sometimes, building relationships and promoting employee retention is about leaders looking for opportunities to grow outside of the workplace. Hornsberry gives the example of a former male colleague who was having difficulty retaining women and people of color. After asking his colleague a series of questions, Hornsberry found that he lived in a predominantly white community and was not often around people of color. He also regularly played golf with his male friends, but did not often socialize with women.Â With this context, Hornsberry gave the following recommendation: Become an advocate, and start volunteering. And the colleague did: He started volunteer work with the Hispanic social service agency Casa Central and donated to scholarship programs for recent high school graduates. He also set up a program that brought students from Mexico, the Dominican Republic and Puerto Rico to visit his companyâ€™s global IT facility over Zoom. This initiative exposed the students to the opportunities within STEM-related fields and potential career paths.Â DE&I Efforts Must Extend Beyond HR Practices Employers can also strengthen diversity, equity and inclusion efforts by offering opportunities for employees to expand their perspectives and worldview. And according to Hornsberry, the best way to accomplish this is through learning. Training programs, like Cornerstone Cares, can introduce employees to new perspectives through lessons on unconscious bias and how it appears in the workplace.Â In addition, companies should look for opportunities to take on experiential work projects. At Cornerstone, for example, Hornsberry is helping launch an internal gig program that pairs employees with global project teams that work to address different social justice and equity issues around the world. This kind of program will hopefully allow for growth through experiential learningâ€”the sort of growth that can influence both recruiting and retention.Â Examine the Communities Around Your Company Moving forward, as companies review their diversity, equity and inclusion practices, Hornsberry pointed out whatâ€™s also important, but easily forgotten: Looking at the community within and outside of your organization.Â Ask questions like: Does my workforce mirror the communities in which they live, work and play? Does my workplace have a healthy culture, or is the workplace filled with cliques and toxicity? Does my company market its products, services or offerings to diverse groups of people? Do we work with Black-owned businesses or businesses owned by women, LGBTQIA+Â individuals or veterans? Are we doing enough to give back to the community around my company? â€œVolunteerism is a great way to make sure your company is giving back to its community,â€ said Hornsberry. â€œAnd itâ€™s also a great way to help you recruit.â€ Hornsberry also noted that volunteerism is attractive to prospective employees.Â He also advises company leaders to align themselves with organizations that will help them to build their workforce and serve as sources of reliable information. Becoming involved with Black or Hispanic chambers of commerce, and recruiting from historically Black colleges and universities or the Hispanic Association of Colleges and Universities can help companies get started. Click here to watch the full webinar with Noel Hornsberry and Brianna Foulds. And to learn more about best practices and how to get leaders on board, explore Diversity Best Practices or join organizations like the Society of Women Engineers, the National Society of Black Engineers, the Society of Hispanic Professional Engineers or the Society of Asian Scientists and Engineers.Â
What is Equal Pay Day and Why is It so Important?
We build so much of our schedules around holidays and other important days of observance. These daysâ€™ predictable consistency is one of their best traits. But for Equal Pay Day, its inconsistent date is the point.Â Each year, whatever day Equal Pay Day falls on represents how many more days US women need to work to earn the same amount as US men did in the previous year. This year, it's March 24, 2021. That's 82 extra days! The goal of Equal Pay Day is to eventually be on January 1 every year because that would mean pay for women and men is finally equal.Â Like we did for International Womenâ€™s Day just a few weeks ago, we spoke to some thought leaders from around Cornerstone about Equal Pay Day. Steffani Frias, director, total rewards, and Jeremy Spake, senior principal, talked to us about Equal Pay Day's importance, why it's crucial in 2021, and what you can do to ensure pay fairness at your company. But firstâ€¦ What is Equal Pay Day? Started in 1996, Equal Pay Day is a variable holiday symbolizing the wage gap between women and men. The date is different each year and represents the number of days women need to work to make the same amount of money as men.Â Â Why is Equal Pay Day so Important? Equal Pay Day is important because women are important. Ensuring equity in people processes is critical for talent management professionals, and one of the most impactful ways to do this is to ensure people are compensated fairly.Â Jeremy: Given all other factors being equal, if a man earns $100k from January 1 to December 31, a US woman has to work, on average, all the way to March 24 of the following year to make the same amount. This is to say that women make $0.82 to every $1 a man makes. And that's just the average. When you add on the further intersections of race, the differences are even starker. Asian-American women are slightly above the average, with their Equal Pay Day being March 9 ($0.85/$1). While Black women's Equal Pay Day is August 3 ($0.63/$1), Native women's Equal Pay Day is September 8 ($0.60/$1), and for Latinx women, it is October 21 ($0.55/$1), so almost a full second year! Looking at this data highlights for us the deleterious effects of how unconscious bias often shows itself in compensation. Steffani: To Jeremy's points, today is really about raising awareness of gender pay gaps. Women and allies are all in this moment of real change. We have the opportunity to continue taking action towards ending an inequality that has persisted for centuries.Â One of the things I like to draw attention to is the counter-argument that we don't directly compare men and women doing the same job when we measure the wage gap. That's a purposeful choice. It helps us capture the multitude of factors driving the gender pay imbalance that would get lost in just one-to-one comparisons. Factors like the differences in types of jobs, years of experience, and hours worked are drivers of the gender wage gap. Women are disproportionately impacted by the social norms that pigeonhole them as â€œcaregiversâ€ and other unpaid obligations. And then the skills these women honed â€” project management, financial management, people management, etc. â€” during all those hours of unpaid work arenâ€™t seen as â€œprofessionalâ€ or â€œrelevant experience.â€Â Â These "norms" are societally perpetuated. Over and over again, women and men are funneled into these different industries and jobs based on antiquated gender definitions and expectations. And with Covid, we see these confining social norms impacting women even further.Â The Impacts of the PandemicÂ Â By now, most of us have seen statistics about the impact the coronavirus pandemic had on women in the workforce. And they're sobering.Â Jeremy: The pandemic has hit women especially hard. According to a study from McKinsey & Company, nearly 56 percent of workforce exits since the start of the pandemic have been women, and women previously made up 48 percent of the US workforce â€” almost half. Not just that, but McKinsey & Company also found that employment for women isn't projected to return to its pre-pandemic numbers until at least 2024. That's millions of women forced to struggle for years just to get back to making $0.82 for every dollar a man makes.Â Steffani: And as with most things, everything is worse for women of color.Â And it's not like this started with the pandemic. There was a study from I think 2019 that showed that most white women [66 percent] agreed that women make less than men, but way fewer agreed [34 percent] that they made more than non-white women for doing the same work. Equal Pay Day shows us that is categorically false, and it's hard to be an ally when you don't see the problem. To create more equity, leaders need to take action and address the biases that cause the wage gap and equity gaps. That's why there's no better time than this Equal Pay Day to introduce and ensure pay fairness at your organization.Â How You Can Ensure Pay Fairness at Your Company Gender is a social construct. We're the ones who set the "rules" for who can do what and for how much. And that means we can also change those rules. It will just take some work.Â Steffani: We see a lot of interest and engagement from leaders for a generally more diverse workforce. They're asking their talent teams to show them where they can do better. "Show us where we stand and the things we can actively act on." When leaders are invested and employees feel valued, people are more satisfied and invested in their work.Â To do that, you definitely have to ground your comp programs in fairness. Check to see that if you're reviewing at a set baseline determined by market data. Regardless of gender, age, race, etc., is this fair? These are not things we always see happening, but we do see a lot of intentionality and evaluation to try and affirm what's fair.Â Jeremy: To add to what Steffani said, the market data piece is absolutely integral and critical, but also, before it comes to rewarding performance, how are you rating performance? That's another point where unconscious bias shows up in talent management programs. And that's why calibration processes are the best practice.Â In an ideal world, you've got continuous performance management happening, so you're collecting data about someone's performance over the course of a year, not just at the end of it. Then when you're making these kinds of overarching performance decisions, you've got all this data and all these other people in the room to calibrate ratings. You can now compare and contrast how one manager rates a person compared to how other managers rate their people. "Does a four-out-of-five-star employee look the same to you and to me?"Â Calibration is critical to making sure everyone understands the performance baseline and what success looks like in your organization - and then that market data baseline Steffani is talking about is used to establish rates for specific roles in specific geographies or industry sectors. That fairness component comes into play when you're evaluating people's performance during calibration, and then the market data piece adds on to that. Those two things have to work in tandem together. Steffani: 100 percent, Jeremy.Â Ensuring pay fairness is such an important topic that we felt we wouldn't do it justice if we didn't give it its own, detailed, how-to blog post. Stay tuned for that later this month.Â Continuing the Conversation Thank you, Steffani and Jeremy, for taking the time to talk to us. If you want more information on how you can start or improve your organization's equal pay initiatives, be sure to listen to our recent HR Labs podcast episode. Activist and pay equity icon Lily Ledbetter talks to us about how to negotiate salary, equal pay for equal work, how companies can make swift, effective change, and so much more. Â
Why Effective DEIB Strategies Are Tightly Connected to Organizational Purpose
2020 was relentless. And under-served and under-represented communities suffered the most due to a global environment that lacked the engagement and understanding needed to provide them with sufficient support and resources.Â Whether it's a governing body, an organization or an individual, we all have a role to play to better support those communities. And while many organizations are making an effort to address the systemic shortcomings that keep racial, gender, economic and other inequalities pervasive, there is still work to do. The opportunity for organizations to get their diversity, equity, inclusion and belonging (DEIB) strategies right has never been greater.Â The question is how can you best align your organization's strategy and activities to its reasons for focusing on DEIB? Itâ€™s a question that needs to be answered. Because the truth is, for all the public statements from organizations to re(commit) to DEIB, the actual public isn't buying it. Almost three out of every four Americans (69 percent) believe pressure from othersâ€”not a genuine concernâ€”has contributed "a great deal" to companies making these statements about racism. And 71 percent of people believe business leaders are incapable of recognizing racism around them. Yikes. The people don't have faith in corporations to do the right thing for them. To address this belief,Â organizations must recommit to DEIB and build more effective connections between their organizational strategy and purpose. Making The Connection When diversity, equity, inclusion and belonging practices are tightly connected to organizational purpose, it not only demonstrates how organizations are following through on these commitments, it embeds that commitment within your culture and aligns accountability to actions. Right now, it may feel like many organizations are just waiting for someone else to figure DEIB out so they can copy them. But there isnâ€™t one answer for every organization. The hardest part is personalizing a DEIB strategy to your diverse organization.Â To start building a DEIB strategy that aligns with your workforce, itâ€™s crucial to create a strategy aligned to the specific needs of your organization and align the â€œwhyâ€ behind your DEIB strategy to how your leaders and people will drive positive outcomes. No one organization should have the same strategy as another because each organization has a unique diversity fingerprint. If youâ€™re interested in learning how to create a holistic approach to your DEIB strategy, I invite you to join me and Stacia Garr, principal analyst with RedThread Research, for our February 25th webinar, How to plan a comprehensive DEI & B strategy for 2021 and beyond. Youâ€™ll learn how taking this holistic approach will help your organization more effectively define, plan and integrate your DEIB strategy with other key priorities of your business. I hope youâ€™ll join us. To learn more, and to register for the webinar, click here.Â Â Â
Your Three-Step Guide to Modern Compliance Training
When you plan a learning and training strategy for your team or organization, odds are that one category of training stands out from the rest: compliance. The average organizationÂ planned to spend over three million dollarsÂ on mandatory compliance training in 2019, while some companies in highly regulated industries could actually spend tens of millions of dollars on compliance. It makes sense. Companies know how much money fraud and sexual harassment can hurt them, so they invest money in compliance training to prevent those losses. But the thing is, a lot of compliance training isn't really working. According to aÂ 2016 Global Fraud Report, the average case of fraud costs an organization around three million dollars in annual revenue. And for other types of abuse, like sexual harassment, we know that many compliance training programs haveÂ not resulted in any improvement in workplace behavior since the 1980s. In aÂ 2018 article in Harvard Business Review, Hui Chen and Eugene Soltes laid out the problem well: â€œCompliance policies serve important legal functions, but forcing them into legal frameworks may limit their ability to positively influence employee behavior." Too often compliance programs focus primarily on a company's legal liability, but do nothing to address the actual underlying causes of fraud or abuse. Many compliance programs simply aren't designed to correct behavior. Instead, they're designed to exist as a legal defense. Compliance training doesn't have to be this way. We've been working on a more comprehensive andÂ modernÂ approach to compliance that targets the root causes of fraud and abuse, helps teams build inclusive and ethical cultures, and actually prevents the behaviors that compliance training is supposed to target. Here's a three-step guide for designing an effective modernÂ complianceÂ training program that can cover all of your compliance needs in a way that will resonate with employees: 1) Start With the Foundations: Unconscious Bias Before you can suggest specific behaviors for your employees to exhibit (or to avoid), it's helpful to give your employees the tools toÂ understand what leads to exclusionary or unethical behaviorÂ in the first place.Â Unconscious BiasÂ training helps employeesÂ locate their blind spotsâ€”the implicit, potentially harmful associations they make based on their background or experiences, often without realizing it. Rolling outÂ Unconscious Bias trainingÂ as your first compliance topic enables your employees to reflect on their current practices before they learn new specific behaviors. 2) Next Up: Proactive Inclusion and Anti-Harassment & Discrimination After setting the foundation on a personal level with unconscious bias, it's time to target the overall culture of your workplace. True complianceâ€”whether it's maintaining a workplace free fromÂ sexual harassmentÂ and discrimination, or making sure no one engages in financial crimes like insider tradingâ€”takes an entire organization. StrongÂ Sexual Harassment PreventionÂ and Anti-Discrimination training focuses onÂ building inclusive culturesÂ where people feel empowered to act when they see something wrong. They teach employees toÂ take responsibility as bystandersÂ and speak up when necessary, which helps build trust amongst the team so that everyone feels safe to be their best selves at work. 3) Target Your Organization's Needs From a Perspective of Trust and Empowerment Now that you've given your employees the tools they need to build a safe and productive environment at work, you'll have them primed for more complex forms of learning. Depending on your organization's priorities, this could be a good place to slot in topics likeÂ LGBTQ InclusionÂ orÂ Working on Multi-Generational Teams. Now, instead of making these into lists of rules to follow, you can situate them as part of a larger theme ofÂ acting ethically and building trust as an organization. Consider also offering learning around topics such asÂ Mental Health at WorkÂ orÂ Balancing Work as a ParentÂ to dive further into specific ways every individual canÂ make your workplace a high-functioning and safe environmentÂ for everyone. The idea here is to get specific based on your organization's needs, drawing on the foundations you've set up already to address compliance needs from an inclusive and action-oriented angle. Modernize Your Compliance With the legal ramifications that surround compliance training topics, it's easy to lose sight of a simple truth: if you're going to teach employees compliance topics, you actually need to give them an opportunity toÂ learn.Â You can't just provide a bunch of rules and expect people to know how to follow them. Successful compliance training takes employees on a journey, setting them up with foundations that will help those employees activate what they've learned when the time comes to put their knowledge into action. When done right, compliance training doesn't just reduce legal liability. It actually helps people and organizations perform at the top of their game. Looking for Modern Compliance content that will drive true behavior change across your organization?Â Get in touchÂ to learn more about our Modern Compliance content subscription.
A Day in the Life of a Workplace Wellness Expert
Between afternoon yoga classes, discounted gym memberships and healthier food options, workplace wellness initiatives are on the rise — nearly 80 percent of people who work for organizations with 50 or more employees have access to a wellness program. While the ROI of wellness programs is still difficult to measure, the predicted benefits are enticing: Successful programs aim not only to increase employee satisfaction and engagement, but also curb healthcare costs. "A company not focused on the total well-being of their team members is a company who may not have high productivity. Retention may suffer and recruiting the best talent may be compromised in this marketplace," explains Heather Provino, Chief Executive Officer of Provant, a workplace health and wellness solutions provider. To learn more about the rise of workplace wellness and the people pushing the programs forward, we spoke with four corporate wellness experts about the challenges they encounter, their current initiatives and their best advice for companies looking to create healthier work environments. Kerry Cragin Title: HR and Wellness Manager at Catharsis Productions How did you get involved in workplace wellness? I have a deep interest in taking care of employees holistically. My current employer, Catharsis Productions, was very invested in developing a wellness program and loved the experience I could bring with corporate wellness, counseling and being a yoga teacher. What current initiative or past project are you most excited about? I just returned from the Mindful Leadership Summit in D.C., where business professionals from around the world met about how to bring mindfulness practices into the workplace. I am currently working on a step-by-step process to integrate this practice into our workplace culture. What qualities make for a successful wellness initiative in the workplace? First, a company needs to assess how its employees define wellness. Then, build a wellness committee with employees who represent all sectors of your business and use their voices to build programs. Mary Beth Helgens Title: Corporate Health and Wellness Coach at Benchmark, Inc. What's the most challenging part about your job? Keeping programs fresh and appealing to a wide audience. Another important, very delicate component of any program is for employees to understand that their results and any coaching that takes place is totally confidential — that can be a big hurdle. What current initiative or past project are you most excited about? Group coaching for employees. Having employees meet together around a common interest and goal will hopefully provide more accountability and motivation. What qualities make for a successful wellness initiative in the workplace? Executive involvement, an incentive that is realistic, desired, and empowering, and a wide variety of options for participation. Fiona Gathright Title: President and CEO, Wellness Corporate Solutions How did you get involved in workplace wellness? I started my own company in 2004 in pursuit of my passion for health, nutrition and wellness. As the industry has matured, we've branched out to do a host of things including biometric screenings to assess employee health risk, health coaching and implementing wellness and stress-reduction programs. What's the most challenging part about your job? Building a culture of health and wellness takes time. The most challenging part can be getting employers to understand the long-term benefits in addition to short-term cost reduction. What current initiative or past project are you most excited about? For one of our larger clients, we built a network of 900 wellness champions to bring programs to each location in the U.S. We are also helping this company expand wellness initiatives to global employees. Katie Bressack Title: Holistic Health Coach and Yoga Teacher, Balanced Beings How did you get involved in workplace wellness? Living in New York City and working a corporate job, I was chronically sick for a year. I finally found a doctor who was able to help me focus on why I kept getting sick, rather than just giving me medication. My health and job performance improved as I began to do small things throughout the day — yoga during lunch and going on afternoon walks. I decided to go back to school in order to help other people in similar corporate positions. What's the most challenging part about your job? Often, as an employee, you feel like you don't have the time to spend on yourself at your job. You feel guilty for going for a walk, or taking a lunch break. The biggest challenge is empowering managers about the benefits of letting employees feel more at ease. What qualities make for a successful wellness initiative in the workplace? Get management involved, and have incentives in place for employees. Header photo: Creative Commons
Hiring for Culture Is a Win-Win—Here's How to do It Right
To hire for skills or to hire for culture? It's a fine line, and most organizations hire for the former and indoctrinate recruits to the latter. But failing to consider culture from the beginning has its consequences. As author and speaker Louis Efron writes in Forbes, there are six main reasons employees quit—and all six things come down to organizational culture. This turnover has a huge impact on your organization's bottom line: It hurts the productivity of the employees who remain, hampers service to customers and, ultimately, cuts into profits. So, how do firms avoid this "culture" turnover? Don't Just Focus on Skills Traditionally, organizations hire for skill. Job seekers present themselves based on their skills, and this can often build a wall around culture discrepancies. RÃ©sumÃ©s that perfectly match the hard requirements of a job look great on paper and speed through applicant tracking systems, but skills shouldn't be mistaken for talent—especially skills that can be learned on the job. A lot of the conversation around specific skills vs. talent comes down to industry and seniority: If a tech company is looking for a product manager, it should be a given that a recruit knows the basics of coding. Recruits who do not have the foundational skills for a particular job or even industry should not be applying for those positions. But there are some skills or experiences that don't necessarily need to be part of a job requirement—while a records manager should know how to create a taxonomy, on-the-job training is what will teach her the skills to learn the organization's management software. It is only a bonus if she already knows it. Culture Can't Be "Taught" As opposed to skills, you cannot teach organizational culture. Culture is the collective effort, values, and personalities of everyone in the organization, from the C-suite to the junior-most employee. Culture comes down to the values of the organization and how employees model those values—not how many perks you offer. At Amazon, one of its most influential values is "Have Backbone; Disagree and Commit." As an Amazon employee, if you have an opinion about something, the organization values both that opinion and your ability to defend it. An employee who doesn't value her own opinions enough to properly defend them may not be a good fit for a company like Amazon. The opposite of this coin is that Amazon expects its employees to respect others' opinions and views. Hires who can't disagree, commit, and respect will likely not last at Amazon. But "hiring for culture" isn't as easy as it may sound—you can't simply look at a candidate and guess if she will "fit in" with the others. How to Evaluate Cultural Fit In his presentation Culture Driven Companies, Dr. Mark Allen defines corporate culture as "what it feels to be part of an organization." In other words, corporate culture consists of not just the values of the company, like Amazon's "Have Backbone," but also of the unwritten daily rituals of a company; the unspoken rules; the "how we do things here." How, then, do you evaluate a candidate for organizational culture fit? Many interviewers do something similar to Katie Buton's suggestions in Harvard Business Review: simply ask questions about values. What type of culture do you thrive in? (Does the response reflect your organizational culture?) What values are you drawn to and what's your ideal workplace? Why do you want to work here? How would you describe our culture based on what you've seen? Is this something that works for you? Unfortunately, as Will Stanley rightly points out in an article for Entrepreneur.com, asking these values-based questions won't always lead to accurate answers. Instead, Stanley recommends asking behavior-based questions to understand a candidate's values in the context of a real or hypothetical situation. Instead of asking a new hire to tell you about his values, ask him questions that show you his values. For example, if your organization values collaboration and opinions, like Amazon does, ask a behavior-based question like, "It's your first month on the job. You are in a team meeting and asked to offer constructive criticism on a colleague's work. What do you do?" Certainly, a recruit can say he will act a given way and then behave completely differently—however, a behavior-based, contextual question is much more likely to give you an accurate answer of his values than asking about values directly. A Two-Way Street Remember: Cultural fit isn't about sliding into a mold, it's about starting with the same foundational character. In organizations, cultural fit is about the two-way street of growth. Organizations don't grow without employees who are in it for the long haul. New hires that don't fit the culture are just as likely to leave as new hires that don't arrive at the organization with basic skills necessary, like HTML for a coder or taxonomy for a records manager. The turnover of these employees takes a toll that isn't just fiscal. It lowers morale for remaining employees, adds to their workload and hinders the growth of the organization in other ways. When you hire for culture, everyone benefits. The new hire finds an organization in which she will flourish, and the organization finds an employee who will contribute more than hours worked. It's a win-win. Photo: Creative Commons
Struggling with Engagement? Josh Bersin Talks About the 'Irresistible Workplace’
Employee engagement is a tough nut for any business to crack. Failure to adapt to employees' career expectations or to ease their sense of being overwhelmed — by work demands, by constant technology distractions or by the disappearance of work/life balance — can drag down more than engagement. Performance and profitability suffer, too. Those problems won't work themselves out, of course. A solution lies in creating what Josh Bersin, founder of talent management consulting firm Bersin by Deloitte, calls an "irresistible workplace." The concept stems from research conducted for the Deloitte 2014 Human Capital Trends Study. Bersin says the research identified two fundamental changes that has altered the relationship between employees and employers: The significant, ongoing employee engagement problem that businesses struggle to solve. Business leaders struggle to pinpoint the specific problems, though, partly because Millennials are flooding into the workforce with different expectations than pervious generations. Employees are now inundated with so much information and technological distractions that they feel overwhelmed. "We have so much technology that’s infiltrated our lives that the barriers between work and life have disappeared, so many employees feel that they are just overwhelmed by the pace and the volume of activity that they’re dealing with at work," Bersin says. "It’s created a real engagement crisis." The good news for business leaders? There’s hope. Watch Bersin's interview below with our irresistible friend Bill Kutik, veteran technology columnist for Human Resource Executive, about what the "irresistible workplace" entails, and why it's crucial to talent management.
Empower Managers and Employees to Support Wellness at Work
Even before a global pandemic upended our lives, nearly three-fourths of workers said they experienced burnout at their jobs. Now, 69% of workers say that the COVID-19 pandemic is the single most stressful time of their entire career — and this unprecedented stress is taking a toll on everyone’s mental health. A recent CDC survey found that 41% of Americans are struggling with mental health issues stemming from the pandemic. Responding to employee wellness right now is essential, and companies need to shift their mindset about employee health. According to the annual Deloitte Human Capital Trends survey, 96% of respondents agreed that organizations are responsible for their employees’ well-being, but despite that, nearly 80% said that well-being is not being integrated into their work environment. Using learning content to support your managers and employees is a key way your organization can demonstrate a commitment to wellness, both personally and professionally. COVID-19 has created an opportunity and an obligation for companies to support their employees, create safe spaces and help get meaningful work done during a time of high stress—and learning content is there to meet the need. In March 2020 alone, people across the globe engaged with 27.5 million hours of content on Cornerstone’s learning platform, and nearly half of our Cornerstone Learning clients saw an increase in logins in March 2020. When creating and curating wellness learning content for Cornerstone, we knew we needed to address the stress people have felt since the pandemic began. Having practical tips and tangible tools to manage stress can help team leads and employees at every level succeed at work. Using Learning Content to Help Managers Support Wellness In any stressful time, learning content in the hands of managers can support changed behaviors and mindsets. Managers can better understand how to be available and present, both in all-hands situations and in one-on-ones—and according to a recent Harvard Business Review study, employees who feel their managers don’t communicate well are 23% more likely to experience a decline in mental health. By understanding how to recognize signs of burnout and stress, how to model wellness and how to have empathetic conversations, leaders can support their employees during any difficult time. Learning content can help your managers: Normalize mental health throughout your entire organization. The most important thing that managers can do for employees is to create an environment for psychological safety. What does that mean? It means that employees who may need to speak about difficult topics, like mental health and wellness, feel comfortable doing so. To measure the psychological safety of your team, try this publicly available survey today. Facilitate social interactions. Connections at work can go a long way to mitigating feelings of loneliness, isolation and stress. The pandemic changed who we see on a daily basis, stripping away many in-person interactions with coworkers. With many workers still operating remotely, it can be harder to have these social interactions, but managers can work to make sure team members are still connecting with their colleagues across the company. Identify signs of burnout in team members. Stress is inevitable at work. And while stress can sometimes help focus your energy, other times it can feel like you’re barely keeping your head above water. Unaddressed burnout can affect performance, morale and willingness to help others. Keep an eye out for people taking lots of sick days, drops in productivity or lots of people quitting. Learn how to talk to your team and give them the chance to raise any concerns at an early stage, before burnout takes over. Providing Learning Content as a Wellness Resource for Employees Content can also provide wellness tips directly to employees, giving them tools to manage stress and boost mindfulness that they can bring to the workday. Everyone feels emotions at work — and that’s OK! Content can help your employees process those emotions, gain self-awareness and understand when they may need to ask for help. Learning content can help your employees: Understand what triggers stress. The body has a physical response to stressful situations that can make it difficult to solve problems, make decisions and react rationally. To recognize trends about how you feel in intense moments, do a body scan to evaluate how you’re physically reacting. Then try to describe exactly how you’re feeling and what you’re thinking. Create the space to recharge. Mental health isn’t static — it’s something experienced on a continuum. And employees should take time to recharge when they slip toward one end of the spectrum. From scheduling screen breaks to taking walks, there are plenty of ways to build space into daily work routines. Take advantage of mental health days. Sometimes, recharging might take more than a quick walk or a screen break. It’s okay if you need a day away from work to get up and running again. And remember: The Americans With Disabilities Act prohibits workplace discrimination on the basis of disability, including many mental health conditions like depression, anxiety and ADHD. Employees with a mental health condition have the right to reasonable accommodations to help them perform their essential job functions. Turning Uncertainty into Understanding with Content In a recent webinar, we participated in together, Liggy Webb, the award-winning author and expert on human resilience, talked about how our current environment can feel like the military acronym VUCA, standing for “volatile, uncertain, complex, ambiguous.” That probably sounds familiar to a lot of people right now. But as Liggy pointed out, there’s are counterparts to consider: vision, understanding, clarity and agility. Content can help bring this transition to life. With the resources to understand and address wellness in the workplace, think about what this might look like for employers with stressed-out employees: Being curious about employee needs. Knowing which resources can help. Clearly communicating to help avoid information anxiety. Having a fast response that adapts to new information. This can all help navigate stressful challenges in the most positive ways possible. Looking for more ways learning content can help with stress management, mindfulness and returning to work? Join our virtual Learning Content Summit on May 12. Or try some of our free mental wellness courses, click here and choose the Wellness category.
4 Ways HR Analytics Can Improve Workplace Diversity
The U.S. has always been known as a melting pot; diversity is its strong suit. However, when it comes to corporate America, diversity has historically been lacking. Although 92 percent of U.S. population growth is attributed to ethnic groups and 36 percent of the workforce is comprised of people of color, only 21 minorities (that's right—21, not 21 percent) are Fortune 500 CEOs. Fortunately, this norm is changing as more minorities are becoming key consumers, clients and leaders in the workforce. In the next 10 to 30 years, census data says that there will be no racial or ethnic majority in the United States. Projections also say that by 2020, minorities will make up 40 percent of the civilian labor force. It's time for HR leaders to embrace the changing demographics—and thus, usher in a new era of innovation. The Business Case for Diversity Plain and simple, a diverse talent pool leads to diverse ideas. There are multiple studies showing that diversity improves organizational bottom lines: McKinsey quarterly reported that between 2008 and 2010, companies with more diverse teams were top financial performers, and according to a study by Lu Hong and Scott E. Page, groups of diverse problem solvers outperform groups of high-ability problem solvers. However, after years of trying to promote diversity by eliminating bias and discrimination in the workplace by legal means, it still exists. So, what can HR leaders do to combat ongoing bias? Eliminating Workforce Discrimination with Big Data Using big data for HR (predictive analytics, talent analytics, HR analytics and human capital analytics) may be the solution to cutting out discrimination and bias while fully embracing the demographic shift. HR analytics is not simply about raw data; it's about what insights that raw data can provide to answer questions relevant to your staff. While HR analytics may look to the past for information, its main function is to shine a light on current behavior and predict future behavior. Here are four questions HR analytics can potentially answer to help organizations move past discrimination and bias: 1) What variables influence our compensation structure? Without in-memory technology, all HR data—turnover rates, salaries, employee demographics, lists of available positions, etc.—was stored on different disks in a database. If you wanted to compare salaries to turnover rates and gender, you'd need to first locate the data, then retrieve the data from different disks before you even begin analyzing; the whole process could take weeks. In-memory analytics speeds up the process with faster, cheaper and more powerful memory chips that can be put in the server's memory rather than the database. That means complex data can be controlled and manipulated almost in real-time. For example, when deciding on performance bonuses, HR can quickly run a report detailing the twenty-year history of performance bonuses compared to years worked, department revenue, revenue by location, gender and male:female ratio. Patterns of bias in the past can be easily identified, prompting bonus structures based on solid data. 2) Who's likely to resign? Organizations can use predictive analytics to determine future behavior as well, such as identifying employees at risk for resigning. Recruiting diverse talent is one thing, but if your minority talent has a high voluntary turnover rate, you haven't done much to improve the diversity of your workforce. Predictive analytics can look at specific populations to determine who is likely to resign, and HR can use that information to create initiatives to improve the work experience of those populations. 3) Will a candidate feel welcome at your company? Using data can also help companies identify the core values and behavioral traits of candidates—and vice versa. For example, survey company Saberr uses algorithms to compile, process and compare fundamental values, behavioral compatibility and diversity to predict the potential strength of interpersonal relationships between certain applicants and potential employers. They do this with a survey for both the applicant and the employer that moves past skills and credentials, thereby bypassing initial bias in the hiring process. 4) Do we really need to address this issue? Perhaps the most impactful use of HR analytics is presenting data visually to easily demonstrate an issue and influence decision-makers. Data can be presented in graphic and statistical reports that are easy for leaders to understand—and take action on. For example, let's say 45 percent of your job candidates are people of color, yet only 3 percent of the hires are minorities. If leadership just isn't seeing the big picture when you explain it verbally, presenting the hard facts in a way that is straightforward, easy to understand and irrefutable may be the only way to enact change. Examples like these give us just a glimpse at the potential of big data to enhance the effectiveness of HR leaders. However, data is not the solution in and of itself—you need to ask the right questions. Minority candidates have been employed within a culture of systemic discrimination from the start, which often influences their work history. Simply taking names off of a resume and evaluating candidates by job title and education will only perpetuate the problem. HR professionals need to be careful to keep the human in human resources. If the right questions are asked, data-driven decision-making will prove to be a powerful ally to HR professionals working to reflect our country's rich culture diversity in the U.S. workforce. Photo: Shutterstock
Communicating with Employees Is Harder Than You Think—Here's How to Do It Right
A clear and honest flow of communication between an organization and its employees is critical. But all too often, there is a gap between what your formal messaging communicates, and what's actually happening on the ground. Are your programs, leaders and corporate rhetoric in sync? Research conducted into interpersonal communication at UCLA reveals that only 7 percent of communication rests with the words that are said. The remaining 93 percent comes through body language and tone of voice. Now apply these findings to organizational communication. Organizations work hard to communicate important messages to leaders and employees: newsletters, town hall meetings, blast email and scripted communication tools for leaders are reviewed before release, to ensure that the right words and tone are used. Sometimes they spin the bad news a bit, so employees don't get restless. But similar to interpersonal communication, there is another side to organizational communication. No matter how effective the script or newsletter, there is a ton of "organizational noise" that often holds more influence over employees' beliefs than carefully crafted text. (This is based on my 40 years as an HR executive watching what employees "hear.") What is your "organizational noise" communicating—and does it align with the message you're attempting to convey through more formal communication channels? Let's explore a few common messages that are often disconnected from what's actually at work in your organization. "Employees are our most valuable asset." Almost every organization says this, but are you walking the talk? An employee may think, "You say I'm important, but my manager has not bothered to help me learn about this organization in my first few weeks, so that I can be quickly productive. I am left to stumble around on my own discovering things like key people I need to work with and where to find the answers to my basic questions." A leader might wonder, "I know we say employees are our most valuable asset, but I have 30 direct reports and there is no way I can give each of them the time they need to develop, grow and improve their performance." A long-service employee may think, "I wonder why the new guy gets a brand new computer, and I'm still working on this clunker?" "Teamwork is important here." A leader might ask, "How do I make salary increase decisions based on individual performance when we are asked to focus on teamwork?" A team might commiserate among themselves, "When 'they' say that teamwork is important, apparently 'they' haven't told the other team to meet their deadlines, so that we can meet ours." A leadership team member might become frustrated when she realizes that a peer has initiated a project that impacts her area, without having involved her in the planning process. "Performance is important to this organization." A team member might muse, "Why am I absorbing all of this extra work, when it is supposed to be on my team member's plate? When are 'they' going to hold him accountable?" A leadership team member might wonder, "I'm really glad to get my year-end bonus, but I'm confused because I know we didn't meet the performance targets that were set." Align Your Communication "Organizational noise" can consist of programs, policies, practices, and scripted one-on-one communications (keeping in mind that the best script falters when the body language doesn't support the words.) Organizational communication is so much more than the carefully crafted newsletters, email and scripts. Programs like performance management, compensation and employee relations are really nothing other than message points. The performance management goals tell employees what to do. Compensation plans communicate what the organization believes is important. Disciplinary policies are there to provide a leadership framework, and ensure consistency in treatment of employees. On-boarding programs for new employees welcomes people to the organization. So, what do your programs, processes, practices and policies convey? Is your messaging consistent with your corporate rhetoric? Photo: Creative Commons
What Does It Mean to Create a 'Culture of Failure'?
In my last post, I discussed the importance of failure in company culture. In order for people to take risks and push the envelope, they need to have a certain level of comfort with defeat. In other words, you don't only need to walk before you run to succeed—you also need to be okay with stumbling every once in a while. But what does this "culture of failure" look like, and how is it achieved? Embracing failure isn't about patting people on the back when they miss the mark—at its core, a culture of failure is about feedback that helps you make the mark next time. If you want to progress as an individual or as a company, you need to be willing to identify your weaknesses and maximize your strengths. However, even the most self-aware people are limited in their ability to identify these strengths and weaknesses on their own. They need help—and, based on my experience, they want help. If you look at recent research on the millennial generation—which, in many ways, I believe strongly reflects the desires of every generation—you'll find that almost everything points back to the desire for growth and development, for continuous feedback. Most people are craving conversations that push them to the next level. The question is, how do you get there? Build Structured Communication Creating a culture of failure comes down to communication—communication between employees and managers, between managers and VPs, between VPs and the C-suite. As director of talent management at Cornerstone, I've focused a lot of my time and energy on fostering the type of communication that leads to a company and workforce not only open to risk-taking, but prone to it. At Cornerstone, we train managers to provide their employees with "stretch projects." The key to these projects' success, however, doesn't lie in giving the assignment—it lies in the conversations that occur before and afterwards. Prior to the project, the manager asks the employee, "What's your likelihood for success? What's your expected failure rate? What are your obstacles?" After the project, the manager debriefs with the employee to identify successes and failures on both ends: "What were the unforeseen obstacles? Was the task as clearly communicated as possible? Were the challenges identified individual blocks, or systemic blocks? And if they were systemic blocks, who should have gotten on your side?" Teach People to Ask For Feedback With structured communication, employees will begin to feel more comfortable taking on stretch assignments. First, because they know the goal isn't success—it's growth. And second, because when they fail—and, usually, they are bound to "fail" in some sense—they will have a deep understanding of how to succeed the next time around. The second benefit of structured communication—and another step toward fostering a workforce comfortable with failure—is that it will teach people to be comfortable with feedback. When most people ask for "feedback" today, I've found that what they truly expect is congratulations. Why? It's not that they don't want to improve—it's just that they aren't used to hearing constructive criticism, and are therefore unsure of how to handle it. Structured communication familiarizes both employees and managers with receiving and providing tough feedback. After a few stretch assignments, employees will learn to be their own best advocates and managers will learn how to truly coach their employees. Instead of asking, "How did that go?" employees will learn to ask, "How could that have gone better?" And instead of a nonchalant "Good job!" managers will be able to provide both congratulations and criticism. Prioritize Growth Last but not least, it's not enough to simply encourage employees and managers to communicate or discuss feedback. It needs to be a formal part of your culture, embodied by your values. Because as I've learned during my career, there are two truths about culture: 1) Culture can be made and 2) Whether you consciously make it or not, culture will happen. If you aren't mindful and strategic about integrating failure into your company culture—through formal communication, trainings and leadership by example—you won't realize the eventual success that comes from risk-taking. It is critical to prioritize manager feedback, employee reviews, and general stretch assignments. As a CLO or CHRO, you can beat the drum of "failure is a good thing" all you want—but unless you formalize this belief, and immerse your workforce from the start in a company that encourages feedback and growth, you won't see a true cultural shift. An excuse I hear all too often is, "I want to give feedback—it's just that I'm too busy." The hard truth is that at the end of the day, your employees are the only thing you should always have time for. If you're too busy for them, then you're failing to invest in the future of your personal career, team and company. Like all good things, this is easier said than done—but as I've learned throughout my career, your biggest failures will take you farther than any small success. Photo: Creative Commons
6 Steps to Defining Your Organizational Values
Organizational culture can be seen as a "personality" created by the organization's values, attitudes and behaviors. This "personality" attracts and keeps great talent, creates a positive public image and helps build long-lasting relationships with stakeholders, vendors and customers. But a good organizational culture doesn't spring up out of serendipity. It requires intentional and thoughtful identification of the core values the organization is built upon. Last month, I discussed how strong personal values can direct your organization in a positive direction, but it's also important to identify values for the whole team . Here, six steps to identifying those organizational values and building a strong company culture: 1) Assess Your Current Organizational Culture First, take a benchmark of your current culture. To do this, you need to truly assess where your company stands—not what you think it represents or what you want it to represent, but what impression the current brand truly gives off. What do people say about your organization, both externally and internally? To figure out your organizational identity, interview vendors, clients, employees and your leadership team—either in focus groups or via an online survey. Ask them what words they would use to describe what's important to the organization and how effective the organization is at putting those values into action. 2) Review Your Strategic Business Plan Next, think about your company's future. Where does your organization want to be in one, three or five years? Since your corporate culture is closely tied to your business strategy, it's important to define where you're headed early on the values process . Meet with your executive team to figure out a plan for revenue, growth, staff, productions and expansion. 3) Determine the Culture Needed to Achieve Your Plan Now that you have a clear picture of what your organizational culture is today, and where you want your organization to be in the next one to five years, it's time to look at your organizational values in this context. Review your strategic plan and answer this question: "In order for us to get from point A to point B, what organizational culture do we need to achieve?" Consider the variety of personalities, backgrounds, skills and education you want to have on your team. For example, some of Starbucks' core values are diversity, customer service and quality products. When you walk into a Starbucks store, you know you can expect a diverse staff, happy clientele and delicious drinks. 4) Decide If Your Values Need to Shift Now that you know the culture and the talent you need, you can start to finalize your new—or revised—set of values. Take a look at your initial survey or focus group results, and decide if those are the values needed to reach your strategic goals. One tool that can be tremendously helpful is a pack of Values Cards. You can put them on a conference table, and let the executive team start picking the ones they identify with the company. Or you can pick a few values, and explain why you think they are the most relevant to your organization's mission. 5) Define What Your Chosen Values Really Mean An organizational value is not just a word painted on the wall. It must be clear what specific behaviors and processes the employee is supposed to do at work to honor this value. For example, if your organization values loyalty, who does this loyalty refer to? Does "loyalty" mean the client comes first? Does it mean your team comes first? What about loyalty to your boss? Members of the organization should have a clear understanding of how to put each value into action. 6) Incorporate These Values into Organizational Processes Finally, your newly defined values will need to be integrated in all operational areas, including the talent lifecycle. During recruiting and hiring, ask candidates about their own values and reiterate values in employee contracts. Within on-boarding and employee development, align your values with performance reviews and compensation. A solid foundation of values for your organization will not only help you hire the right people, but also build an organization culture that's engaging, genuine and most of all, impactful. Take your organizational values to the next level by aligning them with your team’s core competencies. Learn how here. Photo: Creative Commons
Lifetime Employment: One Company Promises Never to Fire
How would offering lifetime employment to your employees change your organization? Ask almost any HR professional and they would tell you that employee terminations or layoffs are the hardest and most heart-wrenching parts of the job. However, the traditional employment model touts them as a necessary evil. One e-commerce company, Next Jump, is taking a different approach, promising to never fire and offering additional training if a performance issue arises. In a recent TED Talk, "Why Good Leaders Make You Feel Safe," author and motivational speaker Simon Sinek used family structure as a way of understanding this sort of approach. "A company is a modern-day tribe. Hiring someone for your company is akin to having a child," he says. "If you have hard times in your family, would you ever consider laying off one of your children? We would never do it. Then why do we consider laying off people inside our organizations?" At Next Jump and other organizations that have found alternatives to firing, Sinek describes how this form of leadership creates a workplace where people feel connected, personally and emotionally. According to Jay Forte, author and certified workplace coach, this is an extremely valuable quality for organizations to develop. "We are in an intellectual workplace where our performance is the best when we are intellectually, personally and emotionally connected to work," he says. Forte describes these three fundamental connections in a high performing workplace: Intellectual: Employees have the abilities and talents to perform the role – they are capable and competent. Emotional: They are in roles that inspire them; they feel like they make a difference and are motivated by the work. Personal: They experience trust, respect, and meaningful relationships with their teams and managers. "Engagement happens when employees see something to commit to," Forte says. A company that commits to employees' futures shows them that they're more than just cogs in the wheel. Forte explains, "This type of leader wants more for their employees than for their customers because they know that an employee-focused workplace will create employees committed to do extraordinary things for their customers." When it comes to hiring as well, organizations that commit to never firing are forced to hire slowly and very deliberately. Forte says this type of hiring model (whether or not you choose to offer lifetime employment) is something all companies should consider. "When we choose wisely about who we bring into our organizations, we need to be aware we are making a lifetime decision," he says. "Not everyone fits in the organization. Therefore, choosing wisely initially is critical. Once chosen, it is right to think that employees will spend all of their career with the organization – this completely changes how we think about our people."
Facing an 'Us vs. Them' Mentality at Work? Here's How to Break the Divide
The longest running sitcom in America, "The Simpsons," owes much of its popularity to Homer Simpson; a selfish, slovenly adorable character whose single goal at work is to get away with as much goofing off as possible, even if it means risking a nuclear melt-down. While Homer is a parody of the average American worker—taken to impossible extremes—he does represent a condition that affects much of the working class: an "us versus them" mentality. Homer does not see himself as a key contributor in his company, but rather as just another cog in the wheel—an attitude that can lead to a loss of productivity and effectiveness. So, how does a business fight this prevailing employee attitude, and what is HR's role in the process? Embrace Transparency — Down to the Bottom Line HR's current favorite buzz-word is employee engagement, with little wonder. In the October 2015 study titled "Technology-Enabled Employee Engagement: Top Five Features Your HCM System Should Have," the Aberdeen Group found that companies with dedicated engagement programs experienced a 26 percent greater annual revenue increase on average. They cited five enablers for engagement, two of which I believe are the most relevant to HR: "open communication" and "recognition." The Aberdeen report emphasized that part of your engagement plan should provide employees with a stronger connection to the company's purpose. For many companies, this translates to sharing corporate processes, values, goals, visions and does-and-don'ts, but they rarely venture into sharing financial information or explaining to a new-hire how she fits into the overall profitability of her department. However, communicating about financials may be the missing piece of your engagement puzzle. In a recent Harvard Business Review article, authors Bill Fotsch and John Case explain how sharing key financial numbers with employees has proven to be even more effective for engagement than employee stock ownership. It's Not About the Spreadsheet As human resources controls the new-hire orientation and sets the tone for employment, you're in a special position to be transparent from the start. But if you just hand new-hires or tenured employees a financial sheet and expect them to be more engaged, you have missed the point altogether. The idea is to give every employee a sense of how their jobs impact the bottom-line. No matter how low on the totem pole workers are, for the sake of future employment and salary increases, they want the business to succeed. Explaining to the janitors that their work of diligently cleaning the facilities helped potential clients feel positive about your business—which was an essential part of achieving a 25 percent profit margin last month—will help them see their jobs in a new light. Fostch and Case found that conversations like this not only instills pride in a lower-level employee's work, but also encourages an entrepreneurial spirit as employees look for new ways to save money and increase productivity for better margins. The Power of Involvement In a Wall Street Journal report titled "What Your Employees Don't Know Will Hurt You," the author tells the story of a fast-food outlet where the young employees were taught how to read a simple financial statement. The managers would post a weekly profitability chart on the wall of the breakroom, and bonuses were paid based on how well the business was doing. It didn't take long for everyone to become interested in how they could contribute to making the profit margin grow. Whether you celebrate reaching your financial target with a cash payout or a Friday pizza party, there needs to be some tangible way to cement the idea that everyone in the company is important and involved in financial success—and that it takes group effort to turn a profit. A Battle on all Fronts Of course, HR will also have to convince upper management that financial transparency is the right path to take. Sometimes the "us versus them" attitude comes from the top of the organization, too. Traditions are hard to overcome, but once you've armed yourself with the right information to convince executives of the power of transparency, victory will be within your grasp. However, the battle is not over. Your recognition and rewards program will need to be revamped and designed to reflect your new culture of openness. Frontline managers will need to be brought onboard so that they too understand the new philosophy. Once everyone is fighting for the same team, "us versus them" will refer only to your competition—and I pity those who fight for your share of the market! Photo: Creative Commons
Are You Getting Your Employees Engaged?
Engagement is the emotional connection employees have to their organization. Highly engaged employees believe in what they’re doing, feel a sense of ownership and will deliver more than what’s required in their roles; disengaged employees might not even come in on Mondays. So if you want your people to a) show up and b) give 110%, here a few things to keep in mind. Engagement matters Companies with higher employee engagement experience reduced absenteeism and turnover, fewer safety incidents and increased productivity and profitability. Engaged employees are better brand ambassadors, creating more positive customer experiences and therefore happier customers. Basically, an engaged workforce is a good thing. More than money (or massages) Engagement is boosted by positive working relationships, learning, development and progression opportunities, feeling valued (as people, not just as labor units) and being empowered. You can’t rely on increased compensation or office perks; they’re unlikely to make a difference to most people. Growing companies have an advantage Smaller companies tend to have higher engagement as teams are small, tight-knit and focused on the common goal. There’s nowhere for underperformers or poisonous personalities to hide, and it’s easy to recognize achievements. Of course, clearly communicating direction and hiring the right people are critical for reinforcing this culture! Happiness is important, but it isn’t everything People can be perfectly happy at work without being engaged; they’ll do their jobs but not necessarily go the extra mile. On the other hand, engagement can encourage happiness: highly engaged employees might overlook the little things – no coffee in the break room for example – that would make less engaged employees unhappy. Managers are kind of a big deal Engagement depends not only on what the company can offer, but the relationships people build in the workplace. Managers need support to promote individual engagement: build strong relationships, leverage strengths, encourage development, and discover everyone’s unique motivators. Baby Boomers in particular are likely to become more or less engaged as a result of management support (or lack thereof). A very long engagement People are usually engaged in their roles when they’re starting out, so the challenge is maintaining that commitment and enthusiasm throughout their careers. New employees are usually encouraged to innovate, enjoy individual attention and get continuous information about the company, expectations and performance. Continue in this vein, and give them ample opportunity to develop and progress. So you’re engaged, or not. Now what? You can easily hire a company to measure your engagement levels or do it yourself with a survey. But it’s not enough to measure – you need to collect actionable, relevant data so you can make changes as a result of your findings. If you ask employees if they have enough learning opportunities, be prepared to offer more if the answer is ’no’. Engagement needs commitment Running an engagement survey and not doing anything with the results is a surefire way to undermine your efforts; remember employees who don’t feel listened to are unlikely to engage. So if you want an engaged workforce, focus on engagement drivers, Always Be Communicating, lead from the front and model the values and behaviors you want to see in your people. It’ll pay off! If you're a member of HR.com, come along to this free webinar on October 29 and hear what CSOD's very own Engagement Manager Rachel Light has to say about getting – and staying - engaged.
3 L&D Best Practices to Better Engage Leaders and Learners
Remember the old days of training and development (T&D)? I do: The T&D department at my company published an annual calendar of courses offered for managers and employees. The catalog was first distributed on paper, then on the intranet and eventually viaÂ learning management systems (LMS)â€”the distribution evolved as new technology emerged, but the concept didn't. Traditionally, it was up to managers to identify training needs for their employees, find relevant courses and send employees off to training, which usually involved formal, "butts in seats" courses delivered either in person or virtually. For employees, this process was passiveâ€”someone was training them in an area that someone else decided they needed to master. Learning, on the other hand, is active. To learn, employees have to take an active role in absorbing content, engaging with it and applying it to their work. The term â€œlearning" is more appropriate inÂ today's workplace, which is why learning and development (L&D) has replaced T&D. But changing the name of a department doesn't fix the problem. For learning and development to take place effectively, L&D teams, managers and learners have to develop a sense of ownership and accountability. L&D teams must actively engage employees and their leaders during the learning process. Here are 3 L&D best practices your team should adopt to better engage employees and their leaders. Prepare Managers and Employees for Learning To get employees excited about an upcoming learning event, help managers create a sense of urgency by demonstrating the link between new skills and job performance. Make sure that managers not only recognize thatÂ learning is an investmentÂ in employee and business success, but that they can also effectively explain this to learners. These days, most managers are so busy that they don't take time to think about how the work of their department, or their individual employees, can be improved. L&D teams can have a real business impact by breaking tasks down into key skills and competencies that, if improved, will boost results. This will enable the manager to help the employee recognize the opportunity provided by the learning event. Suggest Learning by Teaching Another effective L&D best practice that helps create a highly engaging learning experience is to have employees share learning content and teach each other. Managers can identify one small chunk of knowledge that would be beneficial, and send an employee on a research mission to learn and impart that knowledge to the rest of the team. Perhaps this involves speaking with a product manager about a new product and preparing a presentation summarizing key takeaways, or learning about a new piece of equipment through YouTube and bringing a hands-on demonstration back to the team. Help managers brainstorm teaching assignments for their employees, and encourage them to take responsibility for learning in their department. Set Feedback Loops in Motion Follow up, follow up, follow up. L&D departments need to start dialogues with managers after their employees have participated inÂ learning events, and insist that managers talk with their teams about what they've learned. Provide them with some questions that they can discuss with employees, such as how the learning relates to their job, and how they want to measure any improvement in performance. When managers help employees own improvement, there is a greater chance for it to stick long term. L&D can coach managers on linking learning to performance, too. Overall, there are many benefits to an ongoing dialogue between L&D departments, managers and employees throughout the learning process. Through these consistent conversations and by following our L&D best practices, you can help build subject matter expertise, reinforce the importance of the new knowledge and strengthen teams. Photo: Creative Commons
3 Ways to Create a Flexible Learning Culture
The modern career is no longer defined by a vertical ascension of titles. Today, we rarely see a resume with a gradual move from "Junior Sales Associate" to "VP of Sales" over a ten-year period in the same industry. Instead, people move from one industry to another, and one department to the next, gathering a variety of skills and diverse knowledge as they grow. The career "ladder" has essentially become a career "chutes and ladders"â€”where there are multiple paths to success, and opportunities around every corner. TheÂ new definition of careersÂ means employees have new learning and development expectations from their employers. While people desire more independence at work, they also crave more personalization. Sure, people want to carve their own pathâ€”but they also want mentorship and guidance along the way. Here are three ways HR leaders can meet these dual needs, and create a workplace culture that is both flexible and supportive. Offer 24/7 Access to Resources People working across different departments and schedules make it difficult to meet everyone's interests and availability. Instead of offering infrequent, mandatory training sessions, develop a learning hub that covers multiple topics and can be accessed 24/7 on multiple platforms. Consistent access to resources enables employees to learn on their own terms and test out different interestsâ€”for example, a sales associate might be interested in taking a marketing class, or vice versa. Learning and development opportunities should always be readily available to those who want them. At Cornerstone, our learning management system is pre-loaded with content from our content partners likeÂ TED, Skillsoft andÂ Harvard Business Publishing. Â In addition to covering a variety of skills and interests, the content is available in different formatsâ€”from a 2-hour course from Harvard on management to a 2-minute video on how to give a great presentation. Everything online is mobile-ready, and we also offer in-person learning sessions. Provide Ongoing Feedback Recently, there has been substantial backlash against theÂ annual reviewÂ in favor of ongoing feedback. In my opinion, both forms of performance evaluations can be valuableâ€”learning isn't measured byÂ whenyou give feedback, but byÂ howÂ people feel about reviews. A true learning culture is an environment where people feel comfortable about asking for feedback and receiving it at any time. An annual review is only harmful if it's a surpriseâ€”and it should never be a surprise. People should always have an understanding of where they stand, and the review should be an opportunity to spend a couple hours reflecting more deeply on where they stand now, and where they want to go. A motto we use at Cornerstone is "Always be developing." We recently rolled out a course for employees on situational leadership, which encourages employee-led feedback. We're trying to teach people to be proactive about performance conversations, so we can identify their career goals and help them get there earlier. Align Employee Goals with Organizational Needs AfterÂ defining an employee's goalsÂ through feedback sessions, focus on how those goals align with your organization's needs. Career paths need to support both vertical and horizontal movement, and matching an employee's goals with organizational gaps will allow you to identify unique opportunities for him or her across the company. In addition, aligning these goals and gaps will help your employees understand how they are making a difference in your company. The complexity of today's career paths also means people are shying away from simply defining goals by "core competencies," or a defined set of skills. At Cornerstone, goals are defined by three things: knowledge, behavior and attitude. This triumvirate is our guiding light when we evaluate employee performance, when we ask employees about their aspirations and when we think about new opportunities for our employees. We want our employees to know that we support their personal and professional growth. With the notion of a career becoming more and more fluid, it's crucial for organizations to see individuals as partners in learning and development. Learning is about empowering people to reach their full potentialâ€”and subsequently, empowering your organization to do the same. Photo: Creative Commons
4 Actions Leaders Can Take to Improve Gender Equality
On September 24, DIAL Global â€“ a community for Diverse Inclusive Aspirational Leaders â€“ hosted the DIAL Global Summit, a virtual event covering topics related to diversity, inclusivity, and belonging.Â I had the privilege of participating in a panel discussion on Advancing Gender Equality: Demanding More with Kari Daniels, CEO, Tesco Ireland, and Bina Mehta, Partner at KPMG, and moderator Shelley Zalis, CEO of The Female Quotient.Â Â Below is a brief overview of the topics we discussed on how we all can take proactive and impactful steps to advance gender equality in the workplace. Steps you can take today to improve gender equality in organizationsÂ Gender equality is a fundamental human right yet, despite progress, women are underrepresented in leadership, receive unequal pay for equal work, and are targets of physical and sexual abuse. The panel discussion was an unequivocal call to action for all leaders to demand more from our organizations â€“ and from ourselves â€“ to make gender equality a reality. Fostering a culture of belonging is important. As Shelley Zalis mentioned during the panel, belonging is a feeling; diversity and inclusion are tactics. So, how do we create a sense of belonging where everybody feels welcome and included?Â It starts with making diversity, equity and inclusion (DE&I) a strategic priority. When executives make it a strategic priority within their individual teams, it cascades. Be deliberate Deliberate actions create a more inclusive environment. At Cornerstone, we look at our meetings to ensure they have diverse attendance when key decisions are being made. If we donâ€™t have enough senior female leaders, we make room at the table for other women to join the discussion. Setting an expectation that meetings are inclusive of both genders â€“ at all levels â€“ makes an unconscious impact. Be flexible In the COVID-19 era, itâ€™s important to recognize that weâ€™re all in the same storm, but weâ€™re not in the same boat. While our business in 100% remote, COVID-19 has presented challenges in all aspects of our lives. This is especially true for working parents, and women in particular. We canâ€™t let this moment in history undo years of fighting for equality for women in the workplace. Grant permission for your employees to be transparent with their family requirements and allow them to adjust their work schedule to accommodate their new roles as teachers or caregivers. But to do this effectively, leaders have to walk the talk. Talk about your family, model the behavior that you are encouraging your employees to display, and help them balance the demands between work and family. Be transparent Be transparent and trust your employees - it enables them to thrive. Working from home and living at work is a juggling act, and you have to trust that your employees can handle their responsibilities or encourage them to ask for help if they are struggling. Be a role model Cornerstone has an official mentorship program that matches junior employees with senior executives. Create a safe place for women to grow, learn, and ask questions. This is an area of focus for Cornerstone in 2021 and it is my personal commitment to not take my foot of the gas for DE&I.Â 2020 has been a catalyst for change A global pandemic, social unrest, economic uncertainty and more has left individuals and businesses grappling for a sense of what we used to know as normal. While the DIAL Summit focused specifically on gender equality, there is an opportunity for leaders at all levels to build and support diverse and inclusive work experiences for all people, regardless of age, race, or gender.Â To that end, Cornerstone is committed to prioritizing DE&I in our organization. Weâ€™ll be sharing more about our action plan and the future of DE&I at Cornerstone in upcoming posts from a broad range of voices within our organization.Â But it doesnâ€™t stop with us. Weâ€™re committed to helping other organizations too. Itâ€™s why we created Cornerstone Cares, a free website filled with online learning content about topics that are exceptionally timely, critical and evolving day by day. Cornerstone Cares provides information, resources, and best practices to help you learn, adapt, and support others in recognizing and mitigating unconscious bias, how to prioritize self-care and manage stress, and much more. VisitÂ Cornerstone Cares today to access timely, essential training resources to help you and your people learn, grow and evolve.Â
4 Facts About Biometric Screenings You Need to Know
As a wellness professional, I often receive questions from clients about why their employees' biometric screening results differ from what they received from their doctor or from the previous screening vendor. While there are a few factors that can create a variance, I wanted to do a little more diggingâ€”after all, the popularity of biometric screenings is continuing to skyrocket, and I think it's always better to have a clear understanding of what our clients are investing in. But first, what's a biometric screeningâ€”and why are they so popular? The rise of workplace wellness programs has also sparked an increase in on-site physicals to provide a better benchmark for employers when it comes to investing in their workforce's health. A basic screening measures physical characteristic such as height, weight, body mass index, blood pressure and aerobic fitness. According to theÂ Willis 2014 Health & Productivity Survey, 74 percent of US employers include a biometric screening as part of their workplace wellness programs. If you're currently providing screenings, or considering it, here's what you need to know about the accuracy of the process, and how labs analyze biometric screenings: 1) No two labs will have identical test results Lab variance occurs when two or more labs receive the same blood sample, but end up with different results. In this event, technically each of the test results are correct. How is that possible? Well, according to theÂ Clinical Laboratory Improvement AmendmentsÂ (CLIA), laboratories are allowed a +/- 20 percent variance between other labs (which we'll dive more into next). Lab variance happens because the testing methods differ from lab to labâ€”each lab has different preliminary testing controls, different machines and obviously, different technicians working. When just these three variables are introduced into the testing process, the results are subject to minor changes. This is why your physician will send blood samples to the same laboratory, instead of multiple labsâ€”the percentages for accuracy and precision aren't the same for every lab. How does this impact your employees' screenings? If you plan on switching screening vendors, inform your employees about it upfront. Otherwise, they may be blindsided by a potential swing in their health numbers without understanding why. 2) Labs are allowed a 20 percent variance The below image illustrates how variance works using real data from our lab partners over atÂ Bayshore Clinical Laboratories. Nearly 5,000 labs completed a required audit on their equipment and testing method, which was then plotted as a whole to determine the mean. The goal for any lab is to be closest to the average, which determines the most accurate result. For total cholesterol, Bayshore was nearly spot on at 158.9, where the mean was 163. 3) Labs go through rigorous testing and quality control audits While results can vary, labs are still held to strict standards to ensure this variance doesn't impact your employee's healthcare provisions. According to Ken Jaglinski, laboratory director at Bayshore, labs base their work on two things: precision and accuracy. Precision means that across multiple tests, they must hit the same result consistently. Accuracy means that if there is an expected result, they must hit that result as closely as possible (like getting a bullseye, or as close to it as possible multiple times). How do labs ensure precision and accuracy? First, they run preliminary tests on every machine to make sure they are current. Next, each test sample is monitored through test validation and plotted on a quality control chart to compare to other labs testing the same characteristics. The below target represents an actual plot of Bayshore's results for a single test to preserve their own accuracy. Lastly, each lab participates in state-regulated testing to ensure as much consistency as possible. What does this mean for you? When picking labs to work with, ask to see their latest validation test, so you can compare their results to other labs. 4) Results from portal analyzers are not usable for clinical diagnosis If you want your employees to use their test results from your company's biometric screening event, then make sure your screening vendor is sending the blood samples to a CLIA certified laboratory. The problem with CLIA-waived or non-certified testing is that the results aren't diagnosable, so your employees' doctors may end up re-ordering the same lab tests for them. Dry blood spot cards are the best of both worlds: They use finger stick testing (the least invasive method) while still being analyzed in a lab (also the most accurate). Have any other questions about how biometrics screenings work for workplace wellness programs? Get in touch at firstname.lastname@example.org. Header photo: Shutterstock
4 Key Considerations for Diversity and Inclusion in 2021
Six decades ago, Alan Shephard became the first American astronaut in space. Fifty years ago, we landed on the moon. Just two months ago, a four-person crew successfully launched aboard the first NASA-certified commercial human spacecraft system in history.Â And yet â€œhere we are still struggling [to achieve diversity, equity, and inclusion on earth],â€ said diversity strategist Torin Ellis, on a recent episode of my podcast. Torin passionately and articulately expressed his impatience and frustration for the slow progress societyâ€™s made over the past 60 years on diversity, inclusion and, especially, equity. His voice reverberates in my head weeks after our interview.Â Torin is not alone. The killing of George Floyd and Breanna Taylor unleashed anger and outrage among people young and old, black and white, around the world. But for many Baby Boomers, the summer of 2020 felt like dÃ©jÃ vu: Torin was quick to point out that the events of last summer were not unlike the horror and backlash we witnessed when cameras showed state troopers and county possemen attack unarmed marchers in the 1965 Selma to Montogomery march. That event unleashed a series of social and legislative events that attempted to ensure fair and equal treatment for all. We often say that change is a marathon, not a sprint. But 60 years is a long time, even for a marathon.Â Seeking to make sure we do whatâ€™s right this time, I used my podcast pulpit to access Torinâ€™s unfiltered thoughts and advice. And I started by asking: Will 2020 be remembered as the year things really changed or will things just gradually slip back to the way they were? Torin didnâ€™t hesitate: â€œI think it's a little too early for us to say. It feels different and organizations seem to be a bit more serious around the diversity, equity, inclusion, and belonging initiatives this time. Individuals inside of these organizations seem to be a bit more thirsty and curious about how they are going to pursue a change in their organization.â€Â To turn rhetoric, frustration and even anger into good, Torin says the responsibility falls on both individuals and organizations. While companies need to lead the effort in making diversity and inclusion initiatives a priority, we all need to "drop the excuses and figure out how to do the work." To get started, Torin offers four key considerations: 1. Own Your Role Diversity and inclusion has to start somewhere. Many people suggest it starts with leadership. But Torin suggested that it is also â€œthe responsibility of every member of an organization to own their roles fully. Every individual, after reflecting on where they have fallen short, is responsible for making the changes they need to make in order to create a just workplace.â€ 2. Make Diversity and Inclusion a Priority The response to the pandemic was swift. We transformed cities, schools, workplaces, and even personal living spaces within days and weeks. Like COVID-19, discrimination, exclusion, and social injustice are also very real threats to our society. If we can create a safe response to a pandemic, why canâ€™t we create a safe and inclusive workplace for people of color, race, age, and gender preference?Â Torin said, â€œThe reason no real change has been made is not because itâ€™s impossible, but because it hasnâ€™t been made a top priority. Many organizations have started with initiatives such as unconscious bias training, but havenâ€™t gone far enough. This is a great first step, but not anÂ approach that will lead to lasting change.â€ Instead of relying solely on unconscious bias training, organizations need to promote more holistic efforts that will exist in perpetuity and have long-term, progressive goals associated with them.Â 3. Table Our Fragility Personal change is hard work. We need to accept, then unpack our personal biases and prejudices. This process can often cause people to feel attacked. One of the most difficult parts of these changes is that it is ongoing. We are never done working on becoming a better human. It is a constant process that requires reflection, understanding, learning, and practice to make real changes.Â We also must accept that we will make mistakes. Thatâ€™s almost guaranteed. Torinâ€™s advice: â€œRather than letting the fear of making a mistake prevent you from diving into the work of being a better person, embrace the inevitability of making mistakes and be prepared to own them.â€ 4. Spread the Word It is not enough to only work on yourself as an individual. To work towards a truly just society, we are all obliged to get others on board. Create a safe zone for crucial conversations about the reality of our personal biases, prejudices and social injustice. Beyond that, encourage business leaders and influencers to join efforts to advance racial equality and accept responsibility for fixing their practices. Itâ€™s not only the moral and right thing to do but racism has led to a $16 trillion loss in GDP over the last 20 years. If nothing else, this finding must be shared and used to spark change. According to Torin, the biggest threat to progress is â€œthe complacency of white people and the fatigue of Black people.â€Â But if we do these four things, Torin strongly believes we'll be in better shape than ever before to shape to make real change. For more tips about how to make diversity and inclusion a priority in the workplace, check out a recent webinar about Diversity, Equity, Inclusion and Belonging and HRâ€™s role from Cornerstoneâ€™s Advisory Services lead, Jeremy Spake.
4 Practices to Bring Your Culture of Feedback to Life
By Keith Ferrazzi This is part of ourÂ CHRO Community Series, which highlights big ideas from CHROs working to push the boundaries of HR and transform their organization for the better. Our first mini-series focuses on improving feedback operations within organizations. We all know the importance of honest and actionable feedback. The head coach of University of Louisville basketball Rick Pitino perfectly summed it up when he said, "Excellence is the unlimited ability to improve the quality of what you have to offer." The second you feel satisfied with where you are is the moment you get passed. So while the efficacy of a successful feedback system isn't in disputeâ€”it can have aÂ direct impact on HRÂ and business metrics, including retention, new employee ramp time as well as overall business performance, profitability and share priceâ€”designing and implementing one can get tricky. After establishing clear expectations around feedback through the â€œthree awakenings" (outlined in part one of this two-part seriesÂ here), it's time to start putting your feedback system into practice. It's important to always remember that no one is entitled to give others feedback; it's a right that has to be earned, and can easily be taken away. Once you have laid the groundwork for the trust necessary to build a culture of feedback,Â here are four practices you can implement to bring it to life. 1) Start with Personal/Professional Check-Ins People need to feel psychologically safe in order to open themselves up to speaking and hearing the truth. Without the security of knowing everyone is aligned and working toward a collective success, feedback will sound more like criticism. For example,Â GallupÂ showed that there were fewer accidents in hospitals where the culture encouraged staff to provide feedback to leadership and be transparent. So, what does this mean when it comes to feedback and the workplace? When people feel safe and supported they will proactively give you critical information sooner, priming you to correct course and avoid mistakes quicker. One practice that helps create that trust and â€œteam spirit" is starting staff meetings with a personal/professional check-in. Each person is given a set time, a minute or two, to share where they are in both their personal and professional lives at that moment. This helps the whole team get a clear picture of what resources are needed where and accelerates intimacy between individuals, encouraging candor and greater feedback fluidity. 2) Have a â€œYoda" in the Room After you have established space for candor, it's time to designate a â€œYoda in the Room." Like the Jedi Master, your â€œYoda" should be wise, daring and comfortable with telling the truth, even if it's uncomfortable. In meetings, the chosen â€œYoda," keeps an eye on the room and takes control when they believe something is not being said or certain voices aren't being heard. This practice helps exercise what I call our "courage-of-candor" and "generosity of truth" muscles. 3) Use Open 360 Feedback Methods The Open 360 gives team members an opportunity to give input on things they appreciate about their colleagues and things they feel could be changed to increase chances of success. Take care to establish both a space for candor and a â€œYoda in the Room." Without the proper groundwork, the feedback will be less valuable, and in some cases could be counterproductive.Â When handled properly, though, the open 360 helps build an honestÂ feedback environmentÂ that will continue beyond the meetings. However, if you don't have psychological safety, one of two things will happen: Either teammates will withhold feedback that they do not feel comfortable giving, saying only what is allowable in the current environment of safety, or alternatively, they can express themselves, without full permission, in a manner that damages the relationship. 4) Shift Away From "Report-Outs" Using staff meetings to have your team give reports on what they are doing only reinforces the dividing lines between people and their functions. If you are only thinking about â€œyour" task and objectives, there's no room for teamwork or shared accountability. Plus, in the spirit of honest feedback, they're really boring. That's why we have email. Instead, share everyone's updates before the meeting, using the scheduled time to focus on a challenge someone is facing that the collective wisdom of the room can solve. Moving away from report-outs not only enables executives to get input from every part of the organization, but also collaborate more effectively; addressing difficulties with diverse but germane perspectives to drive innovation. Together, these four practices andÂ the three awakeningsÂ are the building blocks for creating an effective feedback system from the ground up. It takes time and the willingness of others to commit to it, but once it's embedded in your culture, it's there to stay. Done successfully, the business impact of a company-wide culture of feedback is proven and undeniable. Photo: Creative Commons
4 Ways Technology Can Amplify Your Employer Brand
A job is a job is a job. When I search for Director of Content jobs in Denver, I see at least 75 results in the Google Jobs widget alone. The title doesn't pique my interest (I have it currently). The list of responsibilities is a given (I do them now). The bullets of requirements are expected (I've seen them before). I'm not impressed or intrigued enough to changeÂ jobs. All these jobs look exactly the same. What I'd be looking for is to changeÂ companies.Â Industries. Countries. Cities. Brands. Teams. Projects. Growth. Culture. Impact. I don't have to go too far out on a limb to say that other people in today's workforce, even across generations,Â feel the same way. Do people still want to know salary information? Yes. Do benefits still drive decisions? Of course. But we're seeing a broaderÂ attitudinal shift across the workforce todayÂ when it comes to finding, choosing and staying with a career. People are looking to work with a company, not simply for a company. And it's a little scary for those companies. It means there isn't a formula for winning top talent. It means companies can't rely on being a household name. t means shedding light on the good and the bad. It means having a plan for growth. It means acquiring new skills and expanding expertise. It means learning what the "right fit" is and screening out the "wrong fit." It means employer brand comes first and jobs come second. It means we must utterly change the way we've gone about recruiting talent. How? Shifting from selling jobs to marketing your why. The Tech Factor in Employer Branding Marketing your brand and your why means ditching the notion that jobs are the sun: not everything revolves around the roles you need to fill. Working in this mindset requires new technology, like a Candidate Relationship Management (CRM) solution or a Recruitment Marketing Platform. Here's a look at how these technologies can help maximize your employer brand by boosting awareness, differentiating your message and nurturing candidates over time. Career Site:Â Instead of only paying to attract talent on job boards, invest in aÂ career site that can be your brand hub. Use custom landing pages to speak directly to your target audiences, like veterans, students or female engineers. Create unique talent network forms that encourage people to learn more about your company over time instead of applying when they aren't sure. In addition, use technology like a Recruitment Marketing Platform to ensure your career site is optimized for mobile and search, so more candidates can find you from where they likely start their career search: Google. Email Marketing:Â Finding the right person (if you're a recruiter) or the company and role (if you're a job seeker) is all about timing. Great marketers excel at this: understanding how to generate interest and thenÂ nurture that interestÂ over time based on the person, what they're looking for, what their challenges are, etc. It's personalized, it's relevant, it's consistent. It's not as simple as sending the same open job in a mass email to every person in your database. A CRM or Recruitment Marketing Platform is built to automate communication and segment messaging based on your talent pipelines. For instance, GE created a targeted email campaign to all of the women who saw theÂ Millie Dresselhaus "Women in Engineering" video; it featured a real, female GE employee in a STEM position talking about her experience and her path. That's powerful branding and helps your candidates align their "why" with yours. Social Campaigns:Â The value in using one technology solution to manage and measure all of your recruiting tactics, including social media, is that you're able to see what's working and what's not in one dashboard. Social media can't, and shouldn't, be siloed from your other strategies. Being able to track how certain content is driving clicks back to your content allows you to make better decisions about who to target on social media, what content and messaging to create and when to send that content. Analytics:Â Employer brand is a squishy thing to measure. But with the right technology, you can help prove the effectiveness of certain parts of your brand: email newsletters, new career site content, job descriptions and employee videos. When you can tie higher clicks and applicant conversion rates to a better job description template, you have a proof point for continuing to invest in these types of strategies over others. It's a brave, new world out there when it comes to talent acquisition. And to be brave, you have to be bold, smart and different. The good news? You don't have to be brave alone. Let technology help you. Photo: Creative Commons
6 Steps to Defining Your Organizational Values
Organizational culture can be seen as a â€œpersonality" created by the organization's values, attitudes and behaviors. This â€œpersonality" attracts and keeps great talent, creates a positive public image and helps build long-lasting relationships with stakeholders, vendors and customers. But a good organizational culture doesn't spring up out of serendipity. It requires intentional and thoughtful identification of the core values the organization is built upon. Last month, I discussed howÂ strong personal valuesÂ can direct your organization in a positive direction, but it's also important to identify values for the whole team . Here, six steps to identifying those organizational values and building a strong company culture: 1) Assess Your Current Organizational Culture First, take a benchmark of your current culture. To do this, you need to truly assess where your company standsâ€”not what you think it represents or what you want it to represent, but what impression the current brand truly gives off. What do people say about your organization, both externally and internally? To figure out your organizational identity, interview vendors, clients, employees and your leadership teamâ€”either in focus groups or via an online survey. Ask them what words they would use to describe what's important to the organization and how effective the organization is at putting those values into action. 2) Review Your Strategic Business Plan Next, think about your company's future. Where does your organization want to be in one, three or five years? Since your corporate culture is closely tied to your business strategy, it's important to define where you're headed early on the values process . Meet with your executive team to figure out a plan for revenue, growth, staff, productions and expansion. 3) Determine the Culture Needed to Achieve Your Plan Now that you have a clear picture of what your organizational culture is today, and where you want your organization to be in the next one to five years, it's time to look at your organizational values in this context. Review your strategic plan and answer this question: "In order for us to get from point A to point B, what organizational culture do we need to achieve?" Consider the variety of personalities, backgrounds, skills and education you want to have on your team. For example, some ofÂ Starbucks' core valuesÂ are diversity, customer service and quality products. When you walk into a Starbucks store, you know you can expect a diverse staff, happy clientele and delicious drinks. 4) Decide If Your Values Need to Shift Now that you know the culture and the talent you need, you can start to finalize your newâ€”or revisedâ€”set of values. Take a look at your initial survey or focus group results, and decide if those are the values needed to reach your strategic goals. One tool that can be tremendously helpful is a pack ofÂ Values Cards. You can put them on a conference table, and let the executive team start picking the ones they identify with the company. Or you can pick a few values, and explain why you think they are the most relevant to your organization's mission. 5) Define What Your Chosen Values Really Mean An organizational value is not just a word painted on the wall. It must be clear what specific behaviors and processes the employee is supposed to do at work to honor this value. For example, if your organization valuesÂ loyalty, who does this loyalty refer to? Does "loyalty" mean the client comes first? Does it mean your team comes first? What about loyalty to your boss? Members of the organization should have a clear understanding of how to put each value into action. 6) Incorporate These Values into Organizational Processes Finally, your newly defined values will need to be integrated in all operational areas, including the talent lifecycle. During recruiting and hiring, ask candidates about their own values and reiterate values in employee contracts. Within on-boarding and employee development, align your values with performance reviews and compensation. A solid foundation of values for your organization will not only help you hire the right people, but also build an organization culture that's engaging, genuine and most of all, impactful. Take your organizational values to the next level by aligning them with your teamâ€™s core competencies. Learn how here. Photo: Creative Commons
7 Reasons Employee Sabbaticals Are a Winning Idea
As employees put more emphasis on work-life balance, companies are catering to their needs by offering concierge services, massage therapists and in-office gyms. While theseÂ company perksÂ make the workday less stressful, they donâ€™t truly acknowledge the need for employees to escape from the office and their work life. Thatâ€™s where the employee sabbatical comes in. These work hiatuses are great for employees and companies â€” employees have an extended amount of time to relax and rejuvenate, so when they return to work, they are ready to dive in with new ideas. Yet only 4 percent of U.S. companies offer a paid sabbatical program and 16 percent offer an unpaid sabbatical program, according to theÂ Society of Human Resource Management. Most company sabbatical programs offer employees who have been with the company for a certain number of years a month-long vacation. Healthcare tech company Epic Systems extends that offer by covering the costs for an employee to travel to a new country, but itâ€™s only company-paid if itâ€™s a never-traveled-to-before destination, according toÂ Business Insider. Benefits of Sabbatical Programs Itâ€™s understandable that companies are hesitant to implement a sabbatical program, paid or unpaid, since employees are valuable resources, but companies with sabbaticals reap the benefits of such perks. 1. Employees return rejuvenated and often feel like they have a new job.Â After working the same job day in and day out, employees often experience burnout and donâ€™t feel encouraged or motivated to go to work. An extended vacation is the perfect way for employees to recharge and come back to work with renewed focus.Â â€œThey are giving us the opportunity to have some reflection time and rejuvenate,â€Â said Kelley Kirker, a concierge employee at email marketing company Emma. â€œThere is a unique exhale when you have a month off.â€ 2. Employees find inspiration for new ways to grow the business.Â When aÂ MeetUp software engineerÂ returned from his sabbatical in Berlin, he wasnâ€™t excited to be back in Silicon Valley and instead wanted to move to Berlin, a sprawling city for tech talent. MeetUp proposed that he open a software engineering office in Berlin to capitalize on the great engineering talent and expand to a new city. 3. Employees can focus on personal goals.Â During the busy work week, personal goals to start a new boot camp, learn a new language or volunteer at the local soup kitchen can fall to the wayside because work takes priority. â€œWhile on the sabbatical, the employee has an opportunity to rediscover old interests and friends, explore new ideas, travel, get fit, do retirement pre-planning or a special project, take care of family needs, and much more,â€Â says Nancy Bearg, co-author of "Reboot Your Life: Energizing Your Career and Life by Taking Break." She says, â€œIt broadens perspective and makes personal and professional priorities clearer.â€ 4. Younger employees have the opportunity to grow in their roles.Â When more experienced employees take a sabbatical, the rest of the team has to pitch in to do the work that the manager usually handles. This provides a great chance for younger employees to take on new job tasks and expand their skill sets. â€œWhile the employee is away, management and employees must step in, cross train, fill in, and find new ways to cooperate,â€ she says. â€œAll of this builds greater depth and experience and flexibility.â€ 5. Employees are encouraged to stay with the company.Â Many young employees jump from one job to the next, often spending as little as one or two years with a company. Sabbaticals that are rewarded based on time with the company encourage employees to remain loyal to a company for an extended amount of time. 6. Companies show they care about what employees want and need.Â Employees want to work for a company that understands the balance between work and life, and the younger generation is demanding that their personal lives continue, whether personal and work life are mixed or kept separate.Â â€œIn older generations, you did everything you had to do for your company at the expense of your family,â€Â said Steve Hayes, founder of recruiting firm The Human Capital Group. â€œYounger generations realize there is a balance we need to draw.â€ 7. Companies experience reduced employee turnover.Â When Clif Bar asked its employees what perks they valued, sabbaticals ranked at the top, and partially as a result of offering time off to 7-year employees, the company has less than 3 percent turnover, according toÂ Huffington Post. While companies may resist the idea of sabbaticals, they provide great benefits to employees and companies. In a workplace where employees are at the center and must be valued or else theyâ€™ll leave, companies must be innovative with how theyâ€™re attracting and retaining talent.
Cartoon Coffee Break: Fitness Challenges
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon.Â +++++ Â Weâ€™re approaching the middle of January, and New Year's resolutions are in full swing. For many, that means being more active and creating a regular gym schedule. But sticking to these goals can be challenging, especially for employees who work at a desk for eight or more hours per day. HR can help employees reach their goals by fostering a culture where workers feel empowered to prioritize their health and by offering benefits like gym memberships or wellness stipends. Â
Cartoon Coffee Break: The Future of The Workplace
Editor's Note: This post is part of ourÂ "Cartoon Coffee Break"Â series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. In the midst of the vaccine roll-out, itâ€™s getting easier to imagine a time when weâ€™ll return to the office in some capacity, perhaps in 2021 or early 2022. More than half (55 percent) of 1,200 workers surveyed in late 2020 said they prefer working remotely three days a week. Whether or not companies adopt this approach, the future seems almost certain to have some kind of hybrid between in-office and remote workâ€”and there will be a bit of a learning curve as we adjust. HR can have a monumental impact on how this evolution plays out with a concentrated focus on communication, collaboration, safety, and flexibility. Here are two key considerations that will help ease the transition.Â 1. Communicate the Office Setup in Advance The open office concept was a failed experiment to boost productivity. Fortunately, the pandemic presented us with a chance to rethink how we set up our office space. This revamped setup will look different on a case-by-case basis, but managing expectations will be a critical step in the process. HR can equip employees with specific informationâ€”such as office layout, testing procedures, and social distancing policiesâ€”ahead of time so they can make informed decisions based on their personal preferences and circumstances.Â 2. Explore Different Strategies for Remote Collaboration Remember, pre-COVID, when one coworker was working from home and had to dial-in to a meeting? Being on the phone was never preferable to being in-person, brainstorming alongside other team members. But whenever we return to the office, itâ€™s likely weâ€™ll all be working from home some days. Some of us may be one of many permanently remote employees.Â As we transition to the hybrid workplace, reverting to old habitsâ€”where the person on the phone feels at a disadvantageâ€”will be counterproductive at best, but detrimental to business at worst. Itâ€™s time for companies to get creative with facilitating remote-friendly collaboration. Exploring new mediums, like advanced video conferencing, and new strategiesâ€”even for socializationâ€”will be the bare minimum.Â HR at the Helm of Hybrid The future of the workplace depends on clear communication and an openness to new, creative ways of working. HR leaders will be tasked with guiding this transition, evaluating progress, and adjusting as needed.Â For more insights on the post-pandemic workplace, check out this piece by Jeff Miller, Cornerstoneâ€™s Chief Learning Officer and Vice President of Organizational Effectiveness.Â Â
Cartoon Coffee Break: New Year, New Zoom Background
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. While 2020 certainly revealed the challenges of remote work, it also unearthed a host of benefits for employees and employers alike: like more access to untapped talent and new opportunities and less time spent commuting. As a result, remote work seems here to stay: recent research suggests some 36.2 million Americans will be working remotely by 2025.Â For companies, then, effectively tapping into this wider pool of top talent remotely will require a shift for HR teams. In 2021, HR must prioritize remote hiring as a permanent fixture in their talent acquisition and recruiting strategy.Â 1. Make Sure You Have The Tech Needed For Remote Hiring Even prior to the surge in remote work, companies have begun leveraging AI, automation, and blockchain technology to screen and verify candidates, streamline all of the communications associated with recruiting, and generally make the hiring process more thorough and secure. And itâ€™s paying off: the quality of hiring has increased and the process is more efficient without losing itâ€™s humanness.Â 2. Ask The Right Questions When Hiring Remote Workers While many employees are successfully doing their in-office jobs at home, remote work does require a different set of skills. When hiring, HR teams need to consider a candidateâ€™s ability to work independently while remoteâ€”and integrate questions into the interview process accordingly. And in addition to preparing new interview questions, HR teams also need to be prepared to answer new questions from candidates around things like remote onboarding, COVID-19 safety measures, future flexibility and DE&I efforts. 3. Keep Empathy in The Online Interview Even though remote work is becoming more comfortable for companies and employees alike, that doesnâ€™t mean the human aspect of workâ€”and by extension, recruitingâ€”should fade. Empathy and kindness should be a permanent fixture of the remote hiring process. HR teams must bear in mind that for many, the remote job search is still relatively new. And, while things like candidate presentation and poise are important, a dog barking in the background or an interruption from a spouse or child is still par for the course when working from home. For more reading on humanity and business leadership, check out these tips from Cornerstoneâ€™s Chief Strategy & Marketing Officer Heidi Spirgi and HR thought leader Laurie Ruettimann.Â Â
A Day in the Life of a Corporate Citizenship Director
From a law firm offering pro bono services to an organization empowering women to a small company supporting community service projects, corporate social responsibility (CSR) programs are quickly becomingÂ standard business practice. According to CorporateRegister.com, companies around the world publishedÂ 30 percentÂ more CSR reports in 2014 than 2010â€”an increase likely driven by consumer demand. A recent Nielsen study revealed thatÂ 55 percentÂ of global online consumers are willing to pay more for products and services provided by companies committed to social and environmental impact. CSR programs, also referred to as â€œcorporate citizenship" or a â€œtriple bottom line," can create value by enhancing an organization's reputation, building trust among stakeholders, creating a better public image and increasing positive media coverage. But what makes a great CSR program tickâ€”and where do you start? To learn more, we spoke with four passionate corporate citizenship leaders. Here they talk about their biggest challenges, important initiatives and advice for other company leaders aspiring to adopt a triple bottom line philosophy. Gina Tesla Title:Â Director of Corporate CitizenshipÂ at IBM How did you get involved in corporate citizenship?Â After a career in advertising, I volunteered for the Peace Corpsâ€”working in community economic development in Panamaâ€”before attending business school at Cornell University. I see my role in corporate citizenship as a perfect way to use those blended experiences and skills. What current initiative are you most excited about?Â We are building a partnership with the Peace Corps where IBMers can volunteer for short-term assignments withÂ Peace Corps Response. This year we will have three different pilots together: Ghana, the Philippines and Mexico. We've begun the Ghana pilot with projects focused on girl's education in conjunction with theÂ Let Girls LearnÂ initiative. What qualities make for a successful CSR program?Â Get advice from people who have done this before. Many companies have joined in on projects for ourÂ Corporate Service Corpsprogram to learn, and have then have gone off on their own. Adrienne Chistolini Title:Â Corporate Social Responsibility AssociateÂ at Bank of America What current initiative or project are you most excited about?Â I'm helping to organize an annual summer program that offers funded internships to high school students in the U.S. at local non-profit organizations. The program culminates in a week-long conference in Washington, D.C. where students learn about the intersection of business, government and philanthropic organizations. What is the most challenging part of your job?Â There is always more that can be done in the philanthropic space. We must simply put our best effort forward knowing there is always more work to be done. What qualities make for a successful CSR program?Â I believe it is important for companies to observe and seriously consider the environments they work in before taking action. In order to make the greatest impact, you need to have local, on-the-ground knowledge of the communities you hope to serve and must avoid blindly channeling your resources into areas where they may not be put to the best use. Yvonne Tang Title:Â Director of Corporate CitizenshipÂ at Blue Cross Blue Shield of Massachusetts How did you get involved in corporate citizenship?Â I was fortunate to be interning at Blue Cross Blue Shield of Massachusetts when they were looking to develop a community involvement program. I happened to be in the right place at the right time, applied for the job and have been a part of developing our corporate citizenship programming ever since. What current initiative or project are you most excited about?Â The last few years, we've honed in on central areas of volunteer opportunities to engage our associates and employeesâ€”one of which is a healthy living focus. We recently started working with theÂ Trustees of ReservationsÂ andÂ Boston Public Market, which provide demonstrations and tasting classes on a weekly basis. What qualities make for a successful CSR program?Â Companies that have successful corporate citizenship programs are the ones that can align a non-profit's mission with the company's priorities and goals. Sheila Appel Title:Â US Regional Director of Corporate CitizenshipÂ at IBM What current initiative or past project are you most excited about?Â Pathways in Technology Early College High SchoolÂ (P-TECH) is a grades 9-14 school in Brooklyn, NY, created by IBM, the New York City Department of Education and The City University of New York. Through P-TECH, students are earning their high school diplomas and associate degrees and are first in line for jobs with their industry partners. What is the most challenging part of your job?Â The most challenging part of my job isn't "my" challenge at all, but rather the challenge our world leaders face every day. What we have is the opportunity to leverage our people and our citizenship programs to help these leaders solve the most pressing problems in their countries, states, regions and the communities where we live and work. What qualities make for a successful CSR program?Â For a company to embrace citizenship as a core practice, each employee must be a steward of the company's reputation as a global corporate citizen. Trust, personal responsibility and commitment to community keep a company successful. Header photo: Shutterstock
Dear ReWorker: Can I Send a Sick Employee Home?
Dear ReWorker, I'm sick because one of my employees came to work with symptoms, and we work in close quarters. NowÂ I have to use my vacation time to get well.Â Can I require someone to go home if they come in sick to prevent illness from spreading to other workers? Sincerely, Curbing Contagion ___________________________________________________________________________________ Dear Curbing Contagion, Here is the short answer: Yes, you can require employees to go home if they come in sick. But your company has a bigger problem than the bug that's going around. Let's start with the fact that you have to use vacation time while you're sick. Vacations should be used for traveling the world, lounging around on beaches with fancy drinks or cleaning out the basement. But, you know whatÂ vacation timeÂ shouldn't be used for? The flu. Lots of organizations don't provide sick days at all, and some companies simply offer general paid time off (PTO). A PTO policy is better than nothing, but there should be designated sick daysâ€”otherwise, people often hesitate to use their PTO to cover times when they are unwell. If the PTO bucket is generous enough, it's not a problem. However, at companies with stingy PTO policies, people come to work when they shouldn't. After all, if they've already booked a flight to go see the in-laws, they can't take time off for illness without canceling those plans. Additionally, even at companies that provide sick time or adequate PTO, many people don't take sicks days because they don't want their manager to think they are slackers. Remember perfect attendance awards back in elementary school? Those were dumb back then, and they are dumb now. Contracting an illness isn't a moral failing or a sign of disengagementâ€”it's a sign that we are human and sometimes we get sick. So, what should you do to prevent sick employees from coming into work in the first place? Establish a reasonable sick policy. Check with your state and local laws, because places like Connecticut and New YorkÂ require employers to offer sick leave. Allow people to work from home (if applicable) when they are feeling under the weather. Tell employees that they should stay home if they have a fever, vomiting or diarrhea. Do not punish people for staying home. You can require a doctor's note, but that places an unnecessary burden on employees, since many illnesses don't require a doctor's visit. If employees are lying about sick days, chances are they're not performing well in other areas of his job. Focus on those. It may seem expensive to allow people to take time off for illness, but one sick person can spread germs to everyone else, which will drop your overall productivity as everyone drags themselves around, trying to work while feeling terrible. We all need sick days once in a while. Sincerely, Your ReWorker Suzanne Lucas,Â Evil HR Lady Photo: Creative Commons
Fitting In: How Important is Cultural Fit?
Earlier this year, Sally Fields starred in a movie calledÂ Hello, My Name is DorisÂ as a wacky 60-something clerk working in a hip company run by millennials. Leaving aside the film's focus on Doris's unrequited crush on a younger colleague, the film provided ample evidence of the disconnect when baby boomers work among younger (read: more hip) employees. Sight gags abound: Doris unable to keep her balance on the mandated switch from office chair to stability ball; Doris learning how to use the Internet (gasp!) from her friend's granddaughter. You get the picture. As much as it made this baby boomer cringe, this film,Â like DeNiro'sÂ The Intern,Â went over the top in portraying how cool the young folks discovered their older colleagues can be. Talk about condescending. I reference movies frequently, but that's because they reflect our cultural zeitgeist, whether or not we want to admit it. And what I suspect most HR people and managers throughout the organizations don't want to admit is a level of condescension towards employees who are outside the mean with respect to age, political leaning or educational levels. My work as a job search coach and resume writer provides no end of anecdotal evidence that a lack of workplace diversity exists in America. Sure, we strive (rightly so) for diversity within ethnicity, race, religion and sexual orientation, but otherwise? Not from where I'm sitting. Tales from the trenches include Tom, whose career in global supply chain management in the medical devices industry has won his employers significant revenue growth and cost savings. Self-employed for the past 3 years, he's now looking for a job, but is worried about being middle-aged and not having completed a college degree. Quantifiable achievements will likely make the lack of degree less relevant, but his age is proving to be a factor. Consider Annette, who is staunchly conservative in her political views, which might make her a cultural fit for many red state-based companies, but she lives in largely liberal Boston. While it is generally wise to refrain from political debate in the workplace because youÂ can be disciplined or fired, employers tend to avoid hiring people whose world view clashes with that of the majority. And then there are people whose priorities are different. I nearly got rejected for a job where I wound up working happily for 11 years because I was a 47-year old suburban mom and the people who I interviewed with were mostly in their late 20s. At 47, it wasn't age that thwarted my appeal; it was that I was going to be walking out the door in time to have family dinner, not hitting the local pub to shoot pool and down a few beers. What's the danger here? It's a question of whether everyone in a company needs to be a "cultural fit." In a Harvard Business ReviewÂ article, Katie Bouton argues that â€œCulture fit is the glue that holds an organization together," making it a key trait to identify when hiring. She cites aÂ Society for Human Resource Management (SHRM)Â study noting that the turnover caused by poor fit can cost an organization between 50 and 60 percent of the person's annual salary. Data doesn't lie, but perhaps we need to rethink what we mean when we talk aboutÂ cultural fit. Maybe it's less about â€œYou're just like the rest of us!" and rather, â€œYou share ourÂ corporatevalues!" Bouton recognizes this, and advocates for companies to define their organizational values, whether they be collaboration, entrepreneurial mindsets or fierce independence. But the danger, I believe, is in seeking common corporate values based on other, more personally held values. An organization's values should be unifying, not dividing. In other words, millennials and baby boomers may think differently about many issues, but they can agree that providing stellar customer service is a mutual goal. Conservatives and liberals can unite over whether or not they are comfortable working for a tobacco company. Joining the crowd after hours to socialize isn't an issue if parents and non-parents share a passion for writing the most bug-proof code. If your organization has these values, they can transcend those closely held personal convictions, and create a culture where everyone belongs. Photo: Twenty20
How to Avoid Layoffs: Cost-Cutting Strategies for Business
The world of work changed virtually overnight with the global spread of COVID-19. In this series, we'll share personal stories and perspectives from Cornerstone employees whoâ€”like so many of usâ€”are doing their best to balance life, work and learning from their couches, kitchen tables and other makeshift office spaces. +++++ According to a release from the Labor Department, the economy lost 701,000 jobs in Marchâ€”a figure far more negative than anticipated, although economists said it captured only a fraction of the carnage in the labor market in the second half of the month. Right now, nearly 30 millionÂ Americans have filed for unemployment. This number is thought to be larger, but states are limited by the number of applications they can process at a time.Â Â Most businesses were not built to survive our current climate, and many wonâ€™t. Those that have should start taking steps to prepare for future downturns in the market. And unfortunately, many of these spending cuts affect employeesâ€™ pay. This is not always the case: Some companies set aside crisis management budgets to protect workersâ€™ compensation in these situations. But without the deep pockets of an Amazon or Facebook, most businesses will still have to make pay cuts in order to keep operating budgets at a minimum and avoid layoffs or closures. But before making changes to employeesâ€™ compensation rates, companies should consider the options:Â 1. Put Promotions and Raises on Hold Unless critical to your business, halt all promotions. If they are necessary from an operational continuity perspective, communicate to the promoted employee that they will experience a change of title and responsibilities, but they will not receive a salary increase until financial conditions improve. And to save immediate payroll costs, place salary adjustments and merit-based increases on hold as well. If you have pay equity adjustments deemed critical, move forward with those. For non-sales staff, halt all incentive payments immediately. Communicate these changes to your employees, explaining that to save jobs, the business must be as lean as possibleâ€”therefore, bonuses must be sacrificed.Â 2. Consider Executive Compensation AdjustmentsÂ Similarly, businesses might want to consider reducing executive salaries by 15-25% or freezing all cash and equity bonus payments to these individuals. If your company is publicly traded and has a compensation committeeâ€”individuals from the board of directors who review and approve the compensation of executive officersâ€”work with them to reevaluate your existing incentives and equity programs. In most cases, original 2020 projections are no longer realistic, and metrics must be revised so they align with current priorities and are sensitive to the pain being inflicted on shareholders by declining stock prices.Â 3. Reduce Employee HoursÂ Right now, many employees need flexibility. With schools and day care facilities closed, working parents are trying to balance child care with job responsibilities. Others might have to care for elderly family members who are sick or at-risk. Give employees the option to reduce their hours to four days a week or go part-time for the duration of the crisis, and adjust their pay accordingly. This way, a company can save on its payroll spend while still keeping workers employed.Â 4. If Necessary, Furlough EmployeesÂ As evidenced by the current unemployment rate in the U.S., layoffs are already underway. In certain industries like hospitality, entertainment and retail, COVID-19 has had an immediate and devastating impact on workers. Many were furloughed or laid off, but some companies have found ways to assist their dismissed workers. When hotel cancellations spiked in March, hotel chains like Hilton, Hyatt and the Marriott all withdrew their 2020 outlook statements and began laying off employees. Hilton, however, furloughed many of its staff members and then took action: The chain established partnerships with companies like Amazon, CVS and Walgreens, which are struggling to meet consumer demands during COVID-19, and expedited the hiring of their displaced workers. What is usually a two-week application cycle has been reduced to a 24-hour process. If furloughs or layoffs seem inevitable for your organization, seek out these types of partnerships. Establish direct channels to get your displaced workforce connected with any existing opportunities that will bridge a gap in employment. 5. Evaluate Your Companyâ€™s Top PerformersÂ Careful research across different jobs and industries has highlighted a clear pattern: The payoff from employing top talent increases as a function of job complexity. So for jobs that are mildly complex, top employees outperform average employees by a median margin of about 85-100%. And for highly complex jobs, such as senior leadership roles, the contribution of top performers is more than double that of the average performer. Talented employees can also act as â€œforce multipliersâ€ and raise the performance bar for their colleagues. Simply adding a star performer to a team boosts the effectiveness of other team members by 5-15%.Â Now more than ever, companies will need to locate and use their best employees. Through technology like talent management systems or via regular conversations with team leaders and managers, organizations should collect and track performance data on their workforce. So if and when a company needs to make workforce planning decisions, they know which workers to keep around to help them survive. Â 6. If Possible, Pay People NowÂ With rising unemployment rates and forecasts of economic downturn, employee anxiety levels are high, and theyâ€™re turning to their employers for support and stability. If possible, use this as an opportunity to make your employees feel valued and place them ahead of profits. Pay them as you normally would and, if financially viable, offer stipends to help with any expenses incurred due to COVID-19. Do this for as long as you canâ€”it will make your employees feel valued and boost morale. To survive this unprecedented situation, companies must be strategic, but they also must support their greatest utilityâ€”their people.Â Jeremy Spake is a principal of thought leadership & strategy at Cornerstone.Â
How compliance training can improve workplace culture
How to Implement Design Thinking In Your Workplace
The rise of increasingly complex business systems and technology mean that today's companies need a creative workforce more than ever. To foster that creativity, many companies have turned to designersâ€”not only to create new products and services, but also to improve their business processes and foster more innovative, happy and successful employees. It's an approach called "design thinking," and it's paying off. Each year, the Design Management Institute conducts an assessment of top design-led companies like Apple, IBM and Coca-Cola. For 2015,Â DMI's assessmentÂ found that these companies outperformed the S&P 500 by 211 percent. To learn more about design thinking, we spoke with Linda Naiman, founder of the Vancouver-based consulting firmÂ Creativity at Work. Naiman has helped introduce design thinking to organizations like the US Navy, GE and Intel. Here, she explains the concept of design thinking, why leaders should bring it into the workplace and how it applies to their talent management strategy. What is design thinking? Design Thinking is a methodology used by designers to solve complex problems, and find desirable solutions. A design mindset is not problem-focusedâ€”it's solution focused and action oriented. It's a co-creative, iterative process that focuses on human values and needs through a process of questioning assumptions, collaborating, focused brainstorming and building prototypes to test ideas and get feedback. Design thinkers first try to understand the unmet needs of customers or end users before coming up with ideas to address them. The goal is to create solutions that are not only technically feasible and financially viable, but also desirable to those end users. Linda Naiman's Framework for Design Thinking Why are companies adopting this methodology? If you look at some of the top companies that use designâ€”Apple, Coca Cola, IBMâ€”they've outperformed in the marketplace by reinventing their core business processes to focus on their customers' needs. Design-led companies put people first, not technology. "Design led companies put people first, not technology." Design thinking minimizes the uncertainty and risk of innovation by engaging customers or users through a series of prototypes to learn, test and refine concepts; it relies on customer insights gained from real-world experiments, not just historical data or market research. This way of thinking helps these companiesÂ improve their success rates and innovation. How do you work with companies to introduce or implement design thinking? Typically, I work with executives and their teams. They come to me looking for new ways to innovate. Maybe they're in a slump and they want to kick start creativity in group. Through workshops, I help them learn methodologies to reframe, to ask better questions and collaborate better. Rather than devising specific strategies for them, I teach them the thinking skills they need to devise those strategies for themselves. How can leaders apply design thinking to talent management? The best leaders have empathy for their teams. If you're in charge of a team, you need to think about what their needs are. What barriers do you need to remove to enable them to do their best work? How can you ensure diversity of thought in your team? How can you empower your team to take action? How do you create the conditions for your people to do great work? "Innovation is not just about products and services. It can be intangible as well, like business processes or changes to a company's culture." Innovation is not just [about] productsÂ and services. It can be intangible as well, like business processes or changes to a company's culture. So, a manager and team educated in design thinking may collaborate to look at their processes and find better ways to get the job done. Once they generate ideas for solutions, they build a prototype and test it to see if their idea works. What impact can design thinking have on a company's culture? If a company adopts this methodology, the culture will change on its own thanks to the values inherent to design thinking. These values include empathy, collaboration, experimentation, exploring ambiguity, a commitment to building on each other's ideas and the idea of prototyping (which is a core element of design thinking). You must quickly mock up new ideas and test them in order to get feedback. And that means creating a safe space where people don't have to worry about being a failureâ€”failure is part of the process.Â Designing the way you work will help people do things more efficiently and give them more time to do more fulfilling work. Photo: Twenty20
How to Take Your Wellness Program Messaging to the Next Level
Remember writing notes on pieces of paper, folding them into airplanes and tossing them across the classroom to the delight of a friend? As any grade schooler knows, that level of personalized messaging is incredibly powerful. And it's often missing in today's internal company communications, especially when it comes to employeeÂ wellness programs. Of course, you're now working withÂ digital tools, not pen and paper. But it's possibleâ€”and, I'd argue, essentialâ€”to deliver personal and creative content that captures your employees' attention and inspires them to take action. Here are two ways to boost engagement with your wellness program: 1) Use an Email Campaign Tool When were you ever excited about an email that you knew was also sent out to hundreds, if not thousands, of other people? Never. So why are you still sending your employees mass emails about their wellness program? Sure, it's quick and easy, but a batch-and-blast approach typically does little to incite action. To improve results, personalize your email experience and monitor your efforts using an email marketing tool. Some, like Mailchimp or ConstantContact, offer free services and are fairly intuitive. There are multiple benefits to using an email campaign tool. For example, if you were promoting an on-site employeeÂ biometric screening event, you'd be able to create a mobile-friendly campaign, track when emails are opened and send automatic follow-up messages to recipients who haven't yet read the original message. 2) Create and Send Relevant Video Content According to aÂ 2016 survey conducted by Whyzowl.com, 79 percent of consumers say they'd rather watch a video to learn about a product than read text on a page, up from 69 percent last year. The same preference for video content applies to wellness programs. Creating video content may seem like a daunting task, but even a novice can now be aÂ videographer, thanks to smartphones and computer webcams. But not every message needs to be scripted and editedâ€”in fact, a quick, impromptu video message can feel more authentic, as long as it's relevant to your audience. For example, one of our Health Coaches recently recorded a 30-second video voice-mail using her computer's webcam. She then sent it to employees via text message, which typically results in a higher response rate than an email blast. Here's the video message that was sent: Check out this other recent video we created using an iPhone 7 and video editing software byÂ Camtasia: Some other useful video editing tools include: Soapbox by Wistia: An app that lets you use your computer's built-in camera to record, edit and send quick video messages. (And, it's free!) Go-Animate.com: A tool with an easy-to-use, drag-and-drop interface for creating engaging animated explainer videos. Check out this video we made using Go-Animate.com for a customer's 2018 open enrollment announcement: â€‹ Snagit: We've found that a lot of online wellness tools don't have a video library of how-to tutorials. Snagit enables you to easily create and edit your own training videos for employees to use. Still not sure how to get started? Check outÂ WistiaÂ for how-to guides that tackle everything you need to know about creating business videos, and breathe new life into your employee wellness program. Photo: Creative Commons
HR Labs, DEIB Edition: Building a Culture of Belonging with Lorraine Vargas Townsend
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. Lorraine Vargas Townsend has had one mission in mind during her 20-year career in HR: to ensure everyone feels a sense of belonging and respect in the workplace. She has worked at a variety of companies, from Schneider Electric to athenahealth to Mendix and, today, she is Chief People Guru at A Cloud Guru. In our final episode of Season 3 of HR Labs, Duane sat down with Vargas Townsend to hear more about what sheâ€™s learned over the years on how to create a true culture of belonging in the workplace.Â Using DEI&B to Unleash Peopleâ€™s Potential This pursuit stems, in part, from her own experience growing up in a Texas town where sheâ€”as a Latina and as a lesbianâ€”didnâ€™t feel as though she belonged. As the daughter of a hard-working, single, immigrant mother, Vargas Townsend also understood from an early age how work can dramatically impact the trajectory of peopleâ€™s lives and their sense of belonging. She herself only experienced a deeper sense of belonging once joining the team at A Cloud Guru.Â â€œWhen I joined A Cloud Guru, it was one of the first times where I had a moment of clarity about the difference of being a good culture fit versus belonging,â€ she told Duane in the final episode of HR Labs. â€œI just knew that I belonged at A Cloud Guru, because this was a place that was not only tolerating me because of my difference, but it was protecting me. It was celebrating me.â€ And this feeling of truly belonging, Lorraine believes, is the only way to unleash someoneâ€™s true potential at work.Â Why Belonging is Good for Your People and Your Business There is ample data showing that DEI&B is good for business. But before being a good business decision, DEI&B, at its core, has the ability to improve the lives of the individuals at an organization. The reality of havingâ€”or not havingâ€”a job is that peopleâ€™s work is inextricably linked with peopleâ€™s lives.Â Â According to Lorraine, a person who belongs is 50% less likely to leave an organization. Theyâ€™re also 56% more likely to improve their performance, 75% less likely to call in sick and 167% more likely to be a promoter of the company. â€œThe opposite of belonging is a culture where tokenism thrives and where tolerating people wins, instead of celebrating people and helping them get to prosperity and growth,â€ said Lorraine.Â HRâ€™s Role in Building a Culture of Belonging But HR leaders canâ€™t successfully work toward a culture of belonging by themselvesâ€”to do so involves tearing apart every single HR process and tradition and trying to rebuild it all to be as inclusive as possible.Â Where do we start? In Lorraineâ€™s opinion, this journey begins with confronting previous mistakes, moving forward and leveraging data every step of the way. Check out Lorraine and Duaneâ€™s full conversation to hear more about the value of belonging and what else Lorraine has up her sleeve (she calls it, â€œthe most glamorous audit to ever existâ€).Â Thanks for joining us on this season of HR Labs, where we explored strategies for seeing real impact from your DEI&B efforts. If youâ€™re just tuning in, check out our previous episodes on unconscious bias, microaggressions, pay equity and engaging white men in DEIB strategies. Weâ€™ll be back with Season 4 later this year.Â
HR Labs, DEIB Edition: Lilly Ledbetter Discusses Pay Equity
Weâ€™re thrilled to announce the third season of HR Labs, a podcast that explores how to create a better employee experience for all of your people. This season is hosted by Cornerstoneâ€™s Chief Learning Officer and VP of Organizational Effectiveness Jeff Miller and Chief Diversity Officer Duane La Bom. Through conversations with change-makers, activists, executives and experts, theyâ€™ll explore strategies for taking diversity, equity, inclusion and belonging (DEIB) initiatives from intention to action. Subscribe on Apple Podcasts, Spotify or wherever you listen. One of the fundamental pillars of diversity, equity, inclusion and belonging is fair pay in the workplace. This week on HR Labs, Jeff sits down with activist Lilly Ledbetterâ€”a woman whose name is synonymous with the fight for pay equityâ€”to discuss the state of employee compensation today, what needs to change and why it's important for companies and their employees.Â A Pay Equity Icon Lilly understands all too well the injustice of the pay gap. Her fight began 19 years into her career at Goodyear Tire and Rubber Company, when she discovered that she was making 40% less than her male counterparts. That moment sparked a lifelong journey of advocating for equal compensation.Â Lilly filed a sex discrimination case against Goodyear, which she wonâ€”and then lost on appeal. Over the next eight years, her case made it to the Supreme Court, where she lost again. In the case of Ledbetter v. Goodyear Tire & Rubber Co., Inc, the Supreme Court ruled that Lilly should have filed suit within 180 days of her first unequal paycheck, despite the fact that she had no way of knowing that she was previously being paid unfairly. In 2007, Justice Ruth Bader Ginsburg read her dissent from the bench, urging Lilly to fight back. So, Lilly foughtâ€”and became the namesake of Pres. Barack Obama's first official piece of legislation as president:Â the Lilly Ledbetter Fair Pay Act of 2009, which overturned the Supreme Courtâ€™s decision and states that the 180-day time period for filing an equal-pay lawsuit resets with each new paycheck affected by discriminatory action. Still, Lilly says her work isnâ€™t done. She continues to make visits to Washington, D.C. to meet with lawmakers and advocate for more regulation around fair pay. â€œI keep getting up every day, hoping to make a difference in this because this is terribly far from justice for the American family,â€ she said.Â Equal Pay for Equal Work In addition to her work on Capitol Hill, Lilly also speaks with employees and students about salary negotiation, as well as with company leadership directly, in an effort to make meaningful change in the corporate world. Equal pay for equal work ultimately helps organizations be successful, she says. A commitment to pay equity should be part of any companyâ€™s DEIB initiative, since itâ€™s an opportunity to turn intention into action. â€œTheir people are their representatives,â€ said Lilly of companies. â€œThe people sell their product.â€Â Listen below to hear more about Lillyâ€™s story and her lifelong fight for pay equity.Â Subscribe to HR Labs and never miss a conversation about strategies for seeing real impact from your DEI&B efforts. Tune back in on March 17th to hear Duaneâ€™s conversation with professor of sociology Don Tomascovic-DeveyÂ about improving diversity and inclusion efforts by better engaging white men and middle managers. Â
Mental Health Is Top Of Mind For Companiesâ€”Hereâ€™s How to Make These Efforts Last
Within the first two months of the COVID-19 pandemic, concerns over a potential mental health crisis started to emerge. Enforced quarantines and the massive, sudden shift to remote work left many employees feeling anxious, lonely and depressed. In fact, since the outbreak of the pandemic, 75% of people say they feel more socially isolated, while 67% of people report higher stress levels. Over half (57%) are feeling greater anxiety.Â In response, some companies have taken actionable steps to support their employeesâ€™ mental health. Back in April, Starbucks announced it would offer employees and their family members 20 free counseling sessions a year. Similarly, PwC introduced well-being coaching sessions for all of its employees.Â While these types of efforts are necessary in light of the current situation, they do not fully address the underlying issue: The continued stigmatization of mental health conditions in the workplace. A 2019 survey of 1,500 employees found that less than half of respondents believed their company prioritized mental health. Further, a majority of respondents also reported that they were afraid to talk about mental health in the workplace for fear of being judged for it.Â The COVID-19 pandemic, and its resulting economic downturn, have negatively affected many peopleâ€™s mental health and exacerbated peopleâ€™s existing mental illnesses. This makes it more important than ever for companies to break the stigma around mental health in the workplace and implement long-term, effective solutions for addressing these issues. Companies should focus on getting better at talking about mental health at work, reexamining their employee benefits programs and encouraging employees to use available mental health services.Â Talking About Mental Health at WorkÂ One of the biggest shortcomings in employersâ€™ mental health efforts is being ill-equippedâ€”or simply reluctantâ€”to address these issues. Only about 25% of managers in the U.S. have been trained in referring employees to mental health resources. But this is a necessary skill for managers to develop. Many mental illnesses can impede a personâ€™s ability to function properly, let alone perform at work. Depression, for example, can cause an employeesâ€™ productivity to drop. This is all-too-common in the workplaceâ€”in fact, $17-$44 billion in revenue is lost annually due to depression.Â To better address mental health problems at work, employers need to be sure that their employees feel comfortable talking about these issues. And to do that, there has to be trustâ€”especially between managers and their direct reports. Facilitating regular check-ins between employees and managers can help, but in those meetings, encourage managers to practice vulnerability. When managers describe their personal challenges, whether related to mental health or not, it makes them appear more human and relatableâ€”and employees will feel comfortable doing the same.Â Invest in Better ServicesÂ A shocking number of employees still feel as though there is a lack of mental health coverage at their company, and rightfully so: Only 13% of companies provide on-site stress-management programs and just 11% offer mindfulness or meditation benefits, according to a recent study from SHRM.Â However, a majority of companies today do offer employee-assistance programs (EAPs), which typically provide employees with immediate phone access to a counselor, a limited number of free sessions with a mental health care professional and therapist referrals. But the utilization of these programs is low, averaging below 10%. This is due in part to a lack of communication about the availability of these servicesâ€”and because these programs typically offer the bare minimum in terms of usable mental health benefits and options for support.Â EAPs donâ€™t require a lot of effort or money from companies, which is why so many prefer to use them. Most are relatively inexpensive, costing between 75 cents and $1.50 per member per month, regardless of how often staff uses them.Â Companies need to invest in EAP programs that offer better, more effective treatments. For example, in addition to an EAPâ€™s existing offerings, employers should consider providing onsite counseling services and online programs that use cognitive behavioral therapy to treat patients. There are also other services, such as Psyched In Residence, that businesses can use to bring qualified, accredited and experienced psychotherapists in the workplaceâ€”without people needing to specifically ask for it. These days, practitioners can also deliver their professional and emotional therapeutic services in-person or virtually.Â Reiterating Available Benefits Nowâ€”And Later Thankfully, experts predict that a majority of employers that added, or made changes to, their mental health resources in response to COVID-19 will likely keep them long-term. But providing resources is not enough. In order to convince employees that their mental health is important to a company now and into the future, action must come from the top down. If serious about normalizing mental health at work, companies should place CEOs at the center of their mental health initiatives. Most companies do not have a single owner for all their mental health initiativesâ€”instead, they allow many departments, like HR and learning and development, to play different but simultaneous roles in managing them. But without a proprietary leader for these programs, itâ€™s harder to create accountability.Â CEOs can act as the â€œnormalizer-in-chief.â€ They can oversee all of a companyâ€™s mental health initiatives, hold different departments accountable to them and lead more conversations about mental health and the role it plays in the workplace. By making it clear at a company-wide meeting that they understand the importance of removing the stigma around these conditions at work, a CEO sends a message to the rest of their organization that they are serious about creating workplace culture thatâ€™s understanding and prioritizing of mental illnessesâ€”while focusing on eliminating associated stigmas. The COVID-19 pandemic exposed a lot of underlying workplace issuesâ€”addressing and providing resources for mental health chief among them. But to effectively address these issues, thoughtful changes must be made to how often a company talks about mental health and how it invests executive time and money in supporting these initiatives.Â For more information on how to support employeesâ€™ mental health during this difficult time and into the future, check out this recent article from Cornerstoneâ€™s EVP of Learning and Organizational Effectiveness Jeff Miller.
The time is now: Building stronger and more inclusive workplaces
We are in a potentially transformative moment. Stepping up to meet this moment and create positive change—in our organizations, our communities, or even within ourselves—requires listening, learning, and, at times, unlearning. We need to unlearn corrosive behavior, unlearn defensive responses that hinder honest dialogue, and unlearn our biases. View this webinar for a candid panel discussion about the critical challenges and opportunities in front of organizations as they re-think diversity, equity, and inclusion (DEI). Cornerstones Chief Talent Officer, Kimberly Cassady, will be joined by Minda Harts, author of The Memo: What Women of Color Need to Know to Secure a Seat at the Table, and Dr. Sondra Thiederman, one of the nations leading experts on unconscious bias. The panel of experts will discuss: - Building a more equitable and inclusive workplace, including providing meaningful opportunity to BIPOC - Understanding how unconscious bias can undercut your organizations goals - Tips and tools for unlearning those biases - Why “allyship” can be the wrong focus
Webinar: Diversity, Equity and Inclusion in Talent Management
As movements like MeToo, Timeâ€™s Up, and Black Lives Matter highlight social inequality in the workplace and outside of it, leaders in business are in a position to reexamine their own organizationsâ€™ practices. An uptick in job postings for roles in the diversity, equity and inclusion (DE&I) space shows that organizations are responding to whatâ€™s happening in the world and operationalizing it at their own organizations. But every organization is at its own unique starting pointâ€”and it can be difficult to know how to begin or move forward. In an effort to help organizations shape their paths, our team at Cornerstone recently hosted a webinar, â€œDiversity, Equity, Inclusion in Talent Management,â€ during which we shared recommendations for making improvements to DE&I in the workplace. To start, fostering diversity, equity, inclusion, and belonging involves working to mitigate areas of unconscious or implicit bias in recruiting, performance management, learning and development and compensation.Â Itâ€™s a marathon, not a sprint. And wherever our starting place is today, our end goal should be the same: to create a more inclusive and equitable workplace. Hereâ€™s how we begin together. Understand the Facets of Identity For diversity, equity and inclusion to exist, biases must be identified and eliminated. Perhaps the most commonly considered areas of potential bias are race, gender, and sexual orientationâ€”but identity is expansive. We have to remember that people are complex. Not only do we all have multiple facets of our identities, but our interactions with those around us also shape how we view and interact with the world. Intersectionality, therefore, is a crucial concept to understand. In her work, â€œMapping the Margins: Intersectionality, Identity Politics, and Violence Against Women of Colorâ€ KimberlÃ© Williams Crenshaw explains it well. She writes that no individual has a singular identityâ€”no one is simply a white man or Black woman or lesbian or straightâ€”but rather a composite of various facets of identity. Facets of identity include: age, national origin, race, sexual orientation, religion, disability, gender, education, work role/experience, personality, customs, geographic location, functional discipline, languages used, values, communication style, work style, learning style, economic status, family situation, military experience, philosophical perspective.Â When any of these identities are left out in representation or treated differently, thereâ€™s potential for bias, discrimation and other issues. But having representation across various identity intersections creates diversity and ensures a healthy, inclusive workplace. Rewrite Job Descriptions To Encourage Diverse Applicants Once youâ€™ve understood and identified the importance of mulit-faceted identities, itâ€™s time to diversify your talent pool and broaden the scope of candidates. That requires examining your existing job descriptions closely: Does each description reflect the actual day-to-day responsibilities of the person in that position? Are there unnecessary â€œrequirementsâ€ listed that may prove a barrier to candidates who will be able to do the job, and well? Rank responsibilities in order of what is done the most, and think about any unnecessary requirements in the job description, removing them.Â And consider this: A white man will likely apply for a job even if he does not meet every listed qualification, while women and people of color often shy away from job descriptions that list qualifications they do not have. Remove implicit barriersâ€”in language and requirementsâ€”to encourage a more diverse candidate pool to apply. For example: if a job description includes the phrase, â€œmasters degree preferred,â€ but a masters degree is not required for someone to perform the role adequately, consider removing it. If you donâ€™t really truly need a masters degree to do the role, you may be inadvertently excluding groups of potential candidates. Try using tools like Textio and Gender Decoder to identify and remove implicit barriers in language; and, expand search efforts by finding targeted job boards and connecting with affinity groups like Out in Tech, AfroTech and Techqueria.Â Recruiting Is Only the First Step For Diversity, Equality, and Inclusion Efforts to advance diversity, equity, inclusion and belonging may start with recruiting a diverse pool of candidates, but should not stop there. Incorporate DE&I practices into career development, especially in the areas of succession planning, internal talent mobility systems, training and development opportunities, and performance management. Ensure evaluations do not include subtle biases, and train managers to recognize and mitigate bias.Â The best way to mitigate bias is through continuous performance management. Collect as much data as possibleâ€”not from a single manager, but from teammates or individuals working with an employee on a projectâ€”to be used for performance assessment. Work to evaluate employees fairly, and offer the right access to training opportunities, mentors and sponsorship. Data-driven decision-making can overrule bias. And, finally, be sure to set up pay equity task forces to look at disparities in pay. All of these efforts combined can lead to more engaged and productive employees.Â Overwhelmingly, data tells us that a diverse, equitable, inclusive environment translates directly to more engaged employees, which research tells us translates directly to more productive employees. At the end of the day, this translates to greater customer satisfaction, higher revenues, and increased sustainability for organizations. DE&I isnâ€™t just the right thing to do from an ethical standpoint, itâ€™s good for business. For more insights, access the full webinar, â€œDiversity, Equity, and Inclusion in Talent Managementâ€ here.Â
Webinar Recap: The Art and Science of the Virtual Classroom
Weâ€™ve all heard it before: â€œCanâ€™t we justâ€¦?â€Â Because setting up a virtual training session from a previous instructor led session seems intuitive and simple, stakeholders typically have high hopes for its success. They might ask: â€œCanâ€™t we just put together some slides? Canâ€™t we just set up a training session for next week?â€ In reality, however, hosting a virtual training session requires a great deal of work.Â As part of a partnership between Cornerstone and the Training Officers Consortium (TOC), Cornerstone is delivering a series of informative sessions designed to provide tactical and practical tips for transforming the ILT to the virtual classroom. Earlier this month, Melissa Chambers, director of online instruction at MSC Consulting, and Chris King, Learning Provocateur at CEEK, LLC, joined me in a a webinar on the difference between delivering training in person and online, sharing key tips for designing the training and choosing the right tools.Â But as anyone who has ever hosted an online event knows, planning the content is just the first part of the process. â€œIn theory, it all sounds simple, but if youâ€™re not prepared, you can fail miserably, and that leaves a bad taste in peopleâ€™s mouths,â€ Chambers said. As a follow-up to their highly successful session, Chambers and King reconvened to share insights on the other part of hosting an online training: execution, which includes logistics and facilitation. Below are their recommendations for carrying out a successful online training session.Â Develop a Virtual Event Roadmap The first logistical step to hosting an online training event is to develop a virtual event roadmap that lays out the execution of the event step-by step to set expectations internally. The initial phase includes identifying the presenter, topic and date as well as writing the session description, drafting slides, creating a session room, sending invites and scheduling preparation sessions.Â After that, the presenter should take time to prepare an immersion audio test, develop materials, prep test files, add questions, plan interactions, test everything and post any handouts that participants will need during the session. And, as part of the last phase of the roadmap, the organizer needs to rehearse and, on the day itself, log in early to test audio, welcome participants and ultimately host the training session. Designate Producer and Presenter Roles Though the presenter plays a central role in creating and executing the training session, thereâ€™s another key figure that can determine whether a presentation is a success: the producer. Thereâ€™s a lot to facilitate during an online session, and the presenter has to focus on delivering content rather than handling any technology challenges that arise. Thatâ€™s where the producer comes in. For example, the producer can help troubleshoot malfunctioning technologies in the background or answer questions that arise from participants in the chat. â€œItâ€™s multitasking in a way youâ€™ve never had to before. You have to handle live features. The biggest thing people miss is that thereâ€™s a lot to manage,â€ Chambers said. And, when something doesnâ€™t go as expected, it falls on the producer to fix it without the attendees becoming aware of the issues. Make the Most of Available Technology Thereâ€™s more to an online training session than a set of slides. Today, there are lots of different tools available, like live polling, video within the presentation, web browser sharing and even breakout rooms for separate, smaller discussionsâ€”itâ€™s up to the design team to determine the best way to apply these tools to create an engaging and interactive session. With web browser sharing, for instance, the presenter can launch a website that participants can then navigate individually, which is good for creating scavenger hunts for reference materials. In this option, the participant, rather than the facilitator, controls where they go, yielding a more independent experience. Set Up Participants for Success The sessions are designed to help participants absorb training, so putting their experience first is key, Chambers and King said. That involves not only setting them up with preparation materials, but also having a plan B ready for when things go wrong. Before the session, the organizer must communicate the requirements for the event (both technological and contextual), confirm that learners have read any prerequisite materials and give detailed instructions. Because participants wonâ€™t all be in the same room, itâ€™s important to â€œprovide more information than you normally would have,â€ King said. â€œThe goal is to make the technology fade into the background.â€ Other Best Practices Online sessions may be the only way that educators can deliver training for the foreseeable future, but that doesnâ€™t mean that they need to sacrifice the quality of the learning experience. To ensure the best possible outcome, â€œmodulate and project your voice; give clear, succinct instructions and repeat them; keep your tone â€˜conversationalâ€™; and mute your mic when not speaking,â€ King recommended.Â As for things to avoid, make sure you donâ€™t read from the screen, use too many filler words (um, uh, etc) or apologize for any failures of the technology. Donâ€™t be afraid of the silence, King said, but donâ€™t be afraid of any side conversation (in the chat) between participants either. â€œSide conversations are one of the best indicators of engagement,â€ he said. And for the biggest question on everyoneâ€™s mind, no, you donâ€™t always have to use video, King and Chambers agreed. While there are some advantages to that face-to-face interaction, in the current state of things, it can be downright exhausting. Learning should be a positive experience, and if video adds unnecessary anxiety, thereâ€™s just no need for it.Â Â To view the full session on demand, click here.
What Does It Mean to Create a 'Culture of Failure'?
InÂ my last post, I discussed the importance of failure inÂ company culture. In order for people to take risks and push the envelope, they need to have a certain level of comfort with defeat. In other words, you don't only need to walk before you run to succeedâ€”you also need to be okay with stumbling every once in a while. But what does this "culture of failure" look like, and how is it achieved? Embracing failure isn't about patting people on the back when they miss the markâ€”at its core, a culture of failure is about feedback that helps you make the mark next time. If you want to progress as an individual or as a company, you need to be willing to identify your weaknesses and maximize your strengths. However, even the most self-aware people are limited in their ability to identify these strengths and weaknesses on their own. They need helpâ€”and, based on my experience, theyÂ wantÂ help. If you look at recent research on the millennial generationâ€”which, in many ways, I believeÂ strongly reflects the desires of every generationâ€”you'll find that almost everything points back to the desire for growth and development, for continuous feedback. Most people are craving conversations that push them to the next level. The question is, how do you get there? Build Structured Communication Creating a culture of failure comes down toÂ communicationâ€”communication between employees and managers, between managers and VPs, between VPs and the C-suite. As director of talent management at Cornerstone, I've focused a lot of my time and energy on fostering the type of communication that leads to a company and workforce not only open to risk-taking, but prone to it. At Cornerstone, we train managers to provide their employees with "stretch projects." The key to these projects' success, however, doesn't lie in giving the assignmentâ€”it lies in the conversations that occur before and afterwards. Prior to the project, the manager asks the employee, "What's your likelihood for success? What's your expected failure rate? What are your obstacles?" After the project, the manager debriefs with the employee to identify successes and failures on both ends: "What were the unforeseen obstacles? Was the task as clearly communicated as possible? Were the challenges identified individual blocks, or systemic blocks? And if they were systemic blocks, who should have gotten on your side?" Teach People to Ask For Feedback With structured communication, employees will begin to feel more comfortable taking on stretch assignments. First, because they know the goal isn't successâ€”it's growth. And second, because when they failâ€”and, usually, they are bound to "fail" in some senseâ€”they will have a deep understanding of how to succeed the next time around. The second benefit of structured communicationâ€”and another step toward fostering a workforce comfortable with failureâ€”is that it will teach peopleÂ to be comfortable with feedback. When most people ask for "feedback" today, I've found that what they truly expect is congratulations. Why? It's not that they don't want to improveâ€”it's just that they aren't used to hearing constructive criticism, and are therefore unsure of how to handle it. Structured communication familiarizes both employees and managers with receiving and providing tough feedback. After a few stretch assignments, employees will learn to be their own best advocates and managers will learn how to truly coach their employees. Instead of asking, "How did that go?" employees will learn to ask, "How could that have gone better?" And instead of a nonchalant "Good job!" managers will be able to provide both congratulations and criticism. Prioritize Growth Last but not least, it's not enough to simply encourage employees and managers to communicate or discuss feedback. It needs to be a formal part of your culture, embodied by your values. Because as I've learned during my career, there are two truths about culture: 1) Culture can be made and 2) Whether you consciously make it or not, culture will happen. If you aren't mindful and strategic about integrating failure into your company cultureâ€”through formal communication, trainings and leadership by exampleâ€”you won't realize the eventual success that comes from risk-taking. It is critical to prioritize manager feedback, employee reviews, and general stretch assignments. As a CLO or CHRO, you can beat the drum of "failure is a good thing" all you wantâ€”but unless you formalize this belief, and immerse your workforce from the start in a company that encourages feedback and growth, you won't see a true cultural shift. An excuse I hear all too often is, "I want to give feedbackâ€”it's just that I'm too busy." The hard truth is that at the end of the day, your employees are theÂ onlyÂ thing you should always have time for. If you're too busy for them, then you're failing to invest in the future of your personal career, team and company. Like all good things, this is easier said than doneâ€”but as I've learned throughout my career, your biggest failures will take you farther than any small success. Photo: Creative Commons
Why the Key to DEI Initiatives is Data
Since June, thereâ€™s been a renewed urgency in corporate America to prioritize diversity, equity and inclusion (DE&I) initiatives. And recently, I had the opportunity to interview Dr. Solange Charas. She is the founder and CEO of HC Moneyball, a data scientist and HR compensation consultant on a mission to ensure equity doesnâ€™t become just another buzzword in business.Â Including the wordÂ "moneyball" in her companyâ€™s title is no accident. After Michael Lewis's best-selling book, moneyball became a metaphor for using KPIs in businessâ€”from budgeting and data analytics to productivity. But today, DE&I arenâ€™t actually in the KPIs of most organizations. Thatâ€™s even true for HR: According to a recent study, only 7% of businesses in the U.S. set representation hiring targets for gender and race, and these are only part of the DE&I story. Paraphrasing the father of modern management Peter Drucker, â€œif you donâ€™t measure it, you canâ€™t manage it.â€Â Luckily, more companies are coming around to the need for DE&I measurement: Fifty-six companies and organizations recently joined the groundbreaking Gender and Diversity KPI Alliance (GDKA) to support the adoption and use of a set of key performance indicators (KPIs) to measure gender and diversity in their companies and organizations. Itâ€™s a small step that indicates CEOs realize genuine diversity and inclusion will require more than meeting EEO guidelines and checking off boxes.Â Quantifying equity can be uncomfortable, exposing unspoken truths previously accepted in company cultures. But measuring behaviors, good or bad, is necessary, and brings us closer to real change. Matching DEI Commitments to Real KPIs According to Dr. Charas, to truly create the fairness that equity implies, companies first need to locate and measure their current inequities. These KPIs can be used to locate and address pay inequities, for example. In 2009, the Lilly Ledbetter Fair Pay Act attempted to close gender pay gaps, But in 2019, ten years after its enactment, women in America were still paid only 81 cents for every dollar made by men. For women of color, itâ€™s only 75 cents.Â But pay inequity is just the tip of the iceberg. By studying the impact of common metricsâ€”both financial (productivity, ROI) and operating (attrition, retention, diversity, training effectiveness), Charas has quantified the efficiency impact of these metrics on bottom-line performance.Â Her analysis revealed inefficiencies and inequalities in areas beyond pay. If weâ€™re going to finally â€œfixâ€ equity and lead fairly, then we need to start quantifying and evaluating the efficiency of equity in our organizations in other areasâ€”like the following. Recruitment and Attrition EquityÂ Itâ€™s well documented that interviews are not only inherently biased but inaccurate at predicting job success. And yet, they are often the only assessment tool used to hire new employees. How can you be sure all your candidates were screened and selected fairly if youâ€™re not measuring it? Ensuring that 13% of the candidates are Black and 18% are Hispanic or Latino wonâ€™t createÂ equity. Instead, here are some questions to consider when formulating your recruitment metrics:Â Are your job offers presented equitably to all minority groups and what is the acceptance rate for these demographics? Does the distribution of candidates reflect the diversity of your community or region? Do candidates selected for interviews reflect the diversity of your community or region? Do the candidates that are extended a job offer reflect the diversity of your community or region? Are the candidates that accept job offers reflective of your community or region? Is this diversity reflected in all roles or is it skewed when comparing front-line to management? Many organizations measure hiring equity because they are required to do so, but what about workers who leave? Do people of color, ethnicity, and gender quit at the same rates as white workers? You also need to start monitoring employees who leave as diligently as you track those who enter. Training and Mobility Equity Companies have to be able to prove that all employees, no matter their ethnic or gender categories, are given equal opportunities. Develop training methods that consider the following questions:Â Can you verify that each group participates and completes the training at the same rate? If no, why or why not?Â Are all genders, ethnicities, and races represented in leadership training and not just front-line training?Â What is your training dollar investment per each category? Is it distributed equally by gender and color?Â And equally important is looking at what happens after after training: Are all ethnic and gender categories given the same opportunities for mobility and advancement?Â Are managers favoring younger or older workers?Â Say your company finds that 10% of its Black employees were promoted over the last 5 yearsâ€”the same rate as your white population. Thatâ€™s great, but donâ€™t stop here. Dig a little deeper: You might find white males got promoted within 12 to 24 months of training but Black males take 60 months or more. And missing from the data was the fact that women of color quit or were terminated before being offered any new opportunity. Donâ€™t stop after discovering a single equity disparity; keep digging until you have unearthed the whole truth. Velocity Equity This one is my favorite. Think: step stool vs escalator. While men in feminized workplaces experience a â€˜glass escalatorâ€™ and are quickly promoted into supervisory positions, women in male-dominated positions tend to get a smaller boostâ€”a glass step stool. Ask yourself: Do each EEO, gender and ethnic category experience privilege, advancement and even attrition at the same pace? Equity isnâ€™t just about whether or not youâ€™re offering promotional opportunities or lateral opportunities or training opportunities. Itâ€™s whether or not youâ€™re offering all races, genders and ethnic groups a step stool or an escalator. DEI is Everyoneâ€™s Job Equity canâ€™t be explained away by rhetoricâ€”itâ€™s about the numbers. Whether or not you believe equity is framed and defined by ownership or diversity, it is quantifiable. By now, many of you might be thinking: quantifying equity takes a lot of time, money and resources. And thatâ€™s not my job or department. But let me make this perfectly clear: Fairness and justice is everyoneâ€™s job. It also doesnâ€™t take a data scientist and AI to get started. It can be simple. Let me share the advice of Victor Assad, CEO of Victor Assad Strategic HR Consulting: â€œJust start. The data is just sitting there. Most companies just need to look at it. You donâ€™t need advanced technology or the skills of Bill Gates. All you need to do is startâ€”collect the data and use a simple spreadsheet. The rest will follow.â€Â Ignorance is not bliss: Quantifying equity must be top of mind in the C-Suite and HR. Looking to support your companyâ€™s DE&I program with better tools, courses or technologies? Click here to explore Cornerstone Cares, an online library of free learning resources with courses on everything from managing remote teams to mitigating unconscious bias at work.Â
The Power of Workplace Empathy
As an HR leader, if your goal is to nurture organizational empathy, then you have to make empathy a conscious part of your day-to-day. Unfortunately, many leaders and HR leaders struggle with how to exhibit empathy and build an empathetic organizational culture. Watch our On-Demand webinar to get tips and advice on how to build, nurture, and grow organizational empathy from the top down. Speaker Heidi Spirgi is the Chief Marketing and Strategy Officer for Cornerstone. She brings over 20 years of experience helping organizations unleash the power of their workforce by reimagining their approach to talent management. Watch the webinar now!
Why Company Culture Can’t — and Shouldn’t — Be Taught: Q&A with Cris Wildermuth
From performing day-to-day tasks to building the internal relationships necessary to thrive, new hires always have a lot to learn. Since adapting to new company culture is part of that equation, should companies actually teach corporate culture? They can't unless they know what the culture is, says Cris Wildermuth, assistant professor of leadership development at Drake University. We spoke with Wildermuth to find out why understanding culture is the first step and how employees can turn a blind eye to certain parts of company culture. Can employees be taught corporate culture? Part of the difficulty of teaching culture is you have to become aware of the culture in the first place. So much of culture is hidden even to the people who hold that culture. There’s so much of our culture that we don’t know that we know. We’ve learned over time because when we did something, someone frowned at us or we received punishment of some sort, but we aren’t necessarily learning it consciously. When I talk about culture, I use the iceberg metaphor — people are talking about things that are on the surface of the iceberg, but not everything that’s underneath. You could be saying things like, "Around here we have a strong work ethic. We arrive early and leave late." But you may not say, "Around here you’re supposed to speak the truth unless you’re talking to a higher-up in which case you lie like crazy." I highly doubt anyone would want to teach that even if it’s true. The point is, the culture that we wish we had is the one that we teach rather than the one we actually have. How can companies implement a version Company Culture 101 for new hires? For starters, people need to have conversations about what culture means. In the workplace, learning and development professionals can organize workshops around what culture means and then employees could be sent out to identify elements of the culture that matter. When you analyze culture you also look at other things, like hard numbers — who’s being promoted? What are desirable characteristics of employees? What questions are being asked in interviews? An organization might want to have people from the outside help because there are some things that are so obvious that we don’t see them ourselves. Some people say company culture can’t be taught and needs to be learned through experience. What’s your response to that? Those that are saying it can’t be taught would probably agree that it cannot be taught because you don’t know what you should be teaching in the first place, and even if you did know you would probably not want to tell the truth. The problem with teaching culture is you’re adding a vector of "should" to it. You’re not only saying this is how things are around here, but also this is the way things should be around here. Therefore if you’re going to be successful, this is what you should do. Is the culture that you have right now the culture that will really help take your organization to the next level, that will help you adapt to new environmental conditions? If it isn’t, then you could be hurting your chances of seeing changes in culture. That’s another problem: Should we only hire people who fit in? Well it’s likely that people who fit in will be happier, but the other side of that coin is, what if the misfits are the ones who carry the seeds of greatness? Photo credit: Can stock
Why Employment Brand Is About the Candidates — Not the Company
Recruiting is becoming increasingly integrated with marketing, and some even predict that recruiting will eventually become a marketing role. As much as companies focus on the consumer-facing brand, they're dedicating more attention and energy to their employment brand. This means recruiters need to have a new mindset along with a new set of tools in their repertoire, writes Matt Charney on Human Capitalist. Charney pinpoints three fundamentals for navigating the changing landscape of recruitment marketing. Employees Shape Employment Branding In the past, companies shaped how prospective candidates and in-house employees viewed the brand with help from outside agencies, notes Charney. Today, as much as employers try to guide the conversation around employment branding, it's time to face the reality: employees and candidates have the microphone. Charney adds: "People are talking about your brand, whether you like it or not. That means ditching the generic smiling stock photos and platitudes about people being your greatest asset on your career site and actually developing a brand that shows what it is really like to work at your organization — warts and all." Leads Aren't Just About Inbound — They're Outbound Too While recruiting top talent is important, being able to retain those employees is just as important. HR managers are steering their focus to inbound and outbound leads. "Success at recruiting, like marketing, has become incumbent not only to being able to create a pipeline of the right leads, but also the ability to nurture them," writes Charney. To address this shift, CRM and applicant tracking systems are integrating inbound and outbound leads into their technology. Recruiting is a Two-Way Channel Talent networks are great for notifying candidates about company news and nurturing leads — but it's not as easy as just creating a network and checking it off the list. The glaring reality is that many companies don't even have talent networks even though there's a use case. Three in four candidates would join a talent network, yet only 19 percent of companies actually have one, according to a recent poll by Talemetry. Once a talent network is in place, companies need to provide added value for candidates, notes Charney. "That means not only blasting job postings, but also sharing information and insights on your company, the hiring process, and general job search best practices which create not only more engaged leads, but better — and more viable — candidates." Read more at Human Capitalist. Photo credit: Can Stock
3 Signs Your Company Culture Isn’t as Inclusive as it Could Be
Surprisingly, Merriam-Webster Dictionary's 2014 Word of the Year wasn't "selfie" or "twerking." Rather, it was something with a little more gravitas: "culture." And the choice speaks, in part, to a growing understanding among businesses that creating a strong, inclusive company culture will be a priority in 2015. But making a "Best Places to Work" list is only part of the equation. Vivek Wadhwa, a tech entrepreneur and academic who has researched and written extensively about diversity in Silicon Valley, cautions that a company's leadership and HR policies send strong messages to prospective and current employees — and those messages may not match the company's intent. Here are three signs your company’s culture isn’t as inclusive as it can be: 1) Your Board Members All Look Alike. Take a look at your top ranks and ask yourself if that group reflects the kind of talent you want to attract. If your company claims to value diversity and different ways of thinking, but the board and executive team is homogeneous — whether it's all middle-aged businessmen or five engineers in plaid shirts and identical hoodies— it sends the message that diversity isn’t actually a top priority, argues Wadhwa. Wadhwa points specifically to the lack of women on many tech company boards. "They say that there’s not enough women graduating with the right background to be on these boards," Wadhwa says. "But if you look at the boards, you see guys with English degrees, French literature degrees — they’re clearly not all programmers. There’s plenty of room for women." 2) Your Paid Leave and Flextime Policies Are Lackluster. Today's jobseekers are actively looking for companies that meet them halfway when it comes to achieving a healthy work-life balance. It’s easy to play up fun perks like free lunches and dog-friendly offices, but harder — and more important — to create truly flexible and family-friendly policies. Failing to do so is a not-so-subtle way of saying that the company’s needs trump those of its employees. Currently, 12 percent of employees in the U.S. have access to paid family leave, according to the National Partnership for Women and Families. But offering a generous paid leave for parents benefits everyone: Women who take advantage of paid leave are more likely to return to work and work more hours, according to a recent New York Times report. Offering paid paternity leave — an even rarer perk for U.S. workers — also gives your company a competitive edge when attracting strong talent. "Gen Y men rated day-to-day flexibility even higher than Gen Y women," Karyn Twaronyte, a partner at professional services firm Ernst & Young, told NPR. "They would be more likely to leave a company if day-to-day flexibility was not offered. I don't know that we would have seen that 10 years ago in the workplace." 3) You're More Focused on a Skills Gap than Internal Culture. An inclusive workplace starts from within, says Wadhwa, pointing to the tech industry's myopic focus on teaching more women and minorities to code. "Anyone can learn how to code," he says, "but the real question is do they want to? Many don’t, because the environment is such a boy’s club. It’s not welcoming to anyone else." Instead of focusing exclusively on jobseekers, Wadhwa says companies should consistently make women and minorities visible examples of success. (If most of your company's administrative or support roles are filled by women, for example, it subtly sends the message that there's a glass ceiling.) Wadhwa points to Y Combinator, a start-up accelerator based in Mountain View, as an organization that’s "gone out of [its] way to try and fundamentally fix the diversity problem." The company regularly invites female founders to speak at events and encourages startups to establish progressive HR infrastructure from the onset, among other tactics. "Companies need to stop blaming the talent pipeline and deflecting from their own lack of diversity," Wadhwa says. "The most proactive businesses are looking inside themselves and making changes internally."
Why You Need a New Strategy for Retaining Female Talent
There are big changes coming to American companies. While many business leaders look to the economy for trends and forecasts — closely following any promising signs as we recover from the 2008 crisis — there's another change brewing right under their noses. And it doesn't take knowledge of the stock market to understand. The change is a massive shift in workplace demographics. Four shifts, in fact: Women are leaving the corporate world; nearly half of Americans will be retiring from the workforce in the next decade; minorities are now the majority; and freelancing is the new 9-to-5. Is your organization prepared for the shifts to come? Developing successful organizational strategies is hard enough, but if you develop a strategy without understanding workforce demographics, you're shooting in the dark. This is the first post in a series exploring each demographic trend. Here, a closer look into the first of four: How will the changing gender dynamics of corporate America impact the workforce, and what can you do to prepare? Women Are Becoming Your Competition After years of bumping their heads on glass ceilings, women have had enough of the corporate world. In fact, studies show that more than half of women who start out in Fortune 500s leave before they reach the executive level. Women who leave large companies often join upstart competitors or become new competitors by launching their own businesses. As of 2010, there were more than 8 million women-owned businesses in the U.S, and women-owned firms were growing at twice the rate of all other groups. Why are women leaving? In 2012, women held 14.3 percent of executive positions at Fortune 500 companies, yet were paid only three-quarters of what their male colleagues earned. The wage gap does not reflect a skills or needs gap: Today, young women are just as likely as men to hold a bachelor's degree, 50 percent more likely to have a graduate degree and more than 40 percent are their families' main breadwinners. So, why does this matter? Gender Diversity Improves Performance One reason your organization should pay attention to gender demographics at work is purely economical. Two recent high-profile studies have found that having even just one woman on a company's board correlates with significantly better performance. Credit Suisse evaluated more than 2,400 global corporations over eight years and found that large-cap companies with at least one woman on their boards outperformed comparable companies with all-male boards by 26 percent. Catalyst found that Fortune 500 companies with women on their boards had significantly higher returns on equity (53 percent), better sales (42 percent), and a two-thirds greater ROI than companies with all-male boards. Female leadership is not a "nice-to-have." It's a must-have for companies to survive and thrive. Organizations that understand the value of diversity need to step up to the plate if they want to attract and retain women. Here, three tips for creating a structure for gender parity success at your company: How to Retain Female Talent 1. Start a formal mentoring program. People tend to network and develop mentorships with people of their own gender. If men have more opportunity for leadership roles and they network with other men, men will continue to dominate leadership roles. Women, who have mentors with less clout and are sponsored significantly less than men, need access to mentors and sponsors of both genders. 2. Institute flexible work arrangements. Fear of negative career consequences, manager skepticism, excessive workload and a "face time" culture are among the barriers that prevent employees from adopting flexible work arrangements. Set standards for both genders and give managers the training they need to be comfortable managing flextime workers. This removes the barrier for women who are the primary caretakers in their family of children or elderly relatives, which is a significant amount, according to the Bureau of Labor Statistics. It reports women do 54 percent more of childcare than men, and 50 percent of elder-care. 3. Function as a results-only work environment (ROWE), and create formal compensation policies with clear criteria. ROWE-type policies can help with turnover caused by work-life conflict, one of which is family burdens. The traditional solution to work-life challenges is the decision to have women stay home. This reinforces gender inequality, and subtly disadvantages women, particularly mothers. Judging women by the quality of their work rather than whether or not they are physically present can increase retention. When it comes to attracting and retaining women, good intentions aren't enough. You need an action plan to prepare for the future of work, and you need one now. Stay tuned for the next post in this series about how to thrive amid shifting workplace demographics. Photo: Shutterstock
Managing Merger Mania: Don’t Skimp on Employee Engagement
It’s human nature to fear and resist change, at least initially. And few experiences invoke more stress or uncertainty than a workplace merger or acquisition. No matter how rosy corporate’s official line might be, a merger is among the most stressful situations that employees face. Disinformation, rumors and fear of the unknown can affect even the most highly engaged employees. These factors are toxic to company culture and are a lousy way to kick off any new corporate marriage. Managing the Uncertainty Calm, grounded managers can help temper the turmoil during the uncertainty of a merger, but it’s not an easy task. These are trying times for managers, too, who likely have their hands full preparing for the unknown. But it’s a great opportunity for managers to assert their leadership and to help make the deal a success. The odds are stacked against success. Most research finds that about 70 percent of mergers and acquisitions fail, with cultural differences playing a significant role. A 2009 McKinsey & Company study on post-merger integration found that an overwhelming 92 percent of employees interviewed following a merger said the process would have benefitted from more cultural understanding in the early stages. "In a culture clash, the companies’ fundamental ways of working are so different and so easily misinterpreted that people feel frustrated and anxious, leading to demoralization and defections," write Dale Stafford and Laura Miles, partners with analyst firm Bain & Company. "Productivity flags, and no one seems to know how to fix it." Keep Calm and Carry On Managers play a crucial role in trying to beat the dismal odds. The first step is to maintain morale and employee engagement in the face of uncertainty. An AON Hewitt study on employee engagement during times of corporate change highlights employee engagement’s important role during the preparation stage. During a merger event that will significantly impact a person’s job, the percentage of highly engaged employees is cut in half, according to the study. The percentage of highly disengaged employees, meanwhile, jumps significantly. Disengaged employees can’t be turned overnight, so an ongoing focus on engagement is crucial. Lend an Ear Employees can feel a complete lack of control over their careers during a merger. Even the simple act of listening to employee’s concerns can go a long way toward giving them a semblance of power. When Atlanta technology entrepreneurs Aaron Hillegass and Charles Brian Quinn decided to merge their companies, they knew it wouldn’t be simple. The process affected employees from both companies, many of whom resisted changes such as a switch from hourly to salary compensation. "We thought they’d be excited, but they weren’t," Hillegass tells Inc. "They found it scary to have their compensation changed in addition to the merger." To assuage those fears, Hillegass’ new business partner, Quinn, sat down with employees to talk through concerns and changes they wanted to make. By listening and giving employees a sense of ownership, the new company avoided defections. Culture Matters It’s never easy to combine two companies with distinct cultures. With so many financial and operational issues to resolve, business leaders often foolishly overlook the role talent management plays in the success — or failure — of the deal. A Bain & Company survey of executives found that cultural differences are the top reason that mergers and acquisitions fail. But technology tools can play a big role to help leaders squash culture problems before they undermine a deal. The study suggests that leaders rely on technology to take an audit of the culture at both companies, identify differences — no matter how subtle — and develop a plan to integrate the cultures. Employee participation throughout the process is crucial. Photo: Creative Commons
4 Facts About Biometric Screenings You Need to Know
As a wellness professional, I often receive questions from clients about why their employees' biometric screening results differ from what they received from their doctor or from the previous screening vendor. While there are a few factors that can create a variance, I wanted to do a little more digging—after all, the popularity of biometric screenings is continuing to skyrocket, and I think it's always better to have a clear understanding of what our clients are investing in. But first, what's a biometric screening—and why are they so popular? The rise of workplace wellness programs has also sparked an increase in on-site physicals to provide a better benchmark for employers when it comes to investing in their workforce's health. A basic screening measures physical characteristic such as height, weight, body mass index, blood pressure and aerobic fitness. According to the Willis 2014 Health & Productivity Survey, 74 percent of US employers include a biometric screening as part of their workplace wellness programs. If you're currently providing screenings, or considering it, here's what you need to know about the accuracy of the process, and how labs analyze biometric screenings: 1) No two labs will have identical test results Lab variance occurs when two or more labs receive the same blood sample, but end up with different results. In this event, technically each of the test results are correct. How is that possible? Well, according to the Clinical Laboratory Improvement Amendments (CLIA), laboratories are allowed a +/- 20 percent variance between other labs (which we'll dive more into next). Lab variance happens because the testing methods differ from lab to lab—each lab has different preliminary testing controls, different machines and obviously, different technicians working. When just these three variables are introduced into the testing process, the results are subject to minor changes. This is why your physician will send blood samples to the same laboratory, instead of multiple labs—the percentages for accuracy and precision aren't the same for every lab. How does this impact your employees' screenings? If you plan on switching screening vendors, inform your employees about it upfront. Otherwise, they may be blindsided by a potential swing in their health numbers without understanding why. 2) Labs are allowed a 20 percent variance The below image illustrates how variance works using real data from our lab partners over at Bayshore Clinical Laboratories. Nearly 5,000 labs completed a required audit on their equipment and testing method, which was then plotted as a whole to determine the mean. The goal for any lab is to be closest to the average, which determines the most accurate result. For total cholesterol, Bayshore was nearly spot on at 158.9, where the mean was 163. 3) Labs go through rigorous testing and quality control audits While results can vary, labs are still held to strict standards to ensure this variance doesn't impact your employee's healthcare provisions. According to Ken Jaglinski, laboratory director at Bayshore, labs base their work on two things: precision and accuracy. Precision means that across multiple tests, they must hit the same result consistently. Accuracy means that if there is an expected result, they must hit that result as closely as possible (like getting a bullseye, or as close to it as possible multiple times). How do labs ensure precision and accuracy? First, they run preliminary tests on every machine to make sure they are current. Next, each test sample is monitored through test validation and plotted on a quality control chart to compare to other labs testing the same characteristics. The below target represents an actual plot of Bayshore's results for a single test to preserve their own accuracy. Lastly, each lab participates in state-regulated testing to ensure as much consistency as possible. What does this mean for you? When picking labs to work with, ask to see their latest validation test, so you can compare their results to other labs. 4) Results from portal analyzers are not usable for clinical diagnosis If you want your employees to use their test results from your company's biometric screening event, then make sure your screening vendor is sending the blood samples to a CLIA certified laboratory. The problem with CLIA-waived or non-certified testing is that the results aren't diagnosable, so your employees' doctors may end up re-ordering the same lab tests for them. Dry blood spot cards are the best of both worlds: They use finger stick testing (the least invasive method) while still being analyzed in a lab (also the most accurate). Have any other questions about how biometrics screenings work for workplace wellness programs? Get in touch at email@example.com. Header photo: Shutterstock
7 Reasons Employee Sabbaticals Are a Winning Idea
As employees put more emphasis on work-life balance, companies are catering to their needs by offering concierge services, massage therapists and in-office gyms. While these company perks make the workday less stressful, they don’t truly acknowledge the need for employees to escape from the office and their work life. That’s where the employee sabbatical comes in. These work hiatuses are great for employees and companies — employees have an extended amount of time to relax and rejuvenate, so when they return to work, they are ready to dive in with new ideas. Yet only 4 percent of U.S. companies offer a paid sabbatical program and 16 percent offer an unpaid sabbatical program, according to the Society of Human Resource Management. Most company sabbatical programs offer employees who have been with the company for a certain number of years a month-long vacation. Healthcare tech company Epic Systems extends that offer by covering the costs for an employee to travel to a new country, but it’s only company-paid if it’s a never-traveled-to-before destination, according to Business Insider. Benefits of Sabbatical Programs It’s understandable that companies are hesitant to implement a sabbatical program, paid or unpaid, since employees are valuable resources, but companies with sabbaticals reap the benefits of such perks. 1. Employees return rejuvenated and often feel like they have a new job. After working the same job day in and day out, employees often experience burnout and don’t feel encouraged or motivated to go to work. An extended vacation is the perfect way for employees to recharge and come back to work with renewed focus. "They are giving us the opportunity to have some reflection time and rejuvenate," said Kelley Kirker, a concierge employee at email marketing company Emma. "There is a unique exhale when you have a month off." 2. Employees find inspiration for new ways to grow the business. When a MeetUp software engineer returned from his sabbatical in Berlin, he wasn’t excited to be back in Silicon Valley and instead wanted to move to Berlin, a sprawling city for tech talent. MeetUp proposed that he open a software engineering office in Berlin to capitalize on the great engineering talent and expand to a new city. 3. Employees can focus on personal goals. During the busy work week, personal goals to start a new boot camp, learn a new language or volunteer at the local soup kitchen can fall to the wayside because work takes priority. "While on the sabbatical, the employee has an opportunity to rediscover old interests and friends, explore new ideas, travel, get fit, do retirement pre-planning or a special project, take care of family needs, and much more," says Nancy Bearg, co-author of "Reboot Your Life: Energizing Your Career and Life by Taking Break." She says, "It broadens perspective and makes personal and professional priorities clearer." 4. Younger employees have the opportunity to grow in their roles. When more experienced employees take a sabbatical, the rest of the team has to pitch in to do the work that the manager usually handles. This provides a great chance for younger employees to take on new job tasks and expand their skill sets. "While the employee is away, management and employees must step in, cross train, fill in, and find new ways to cooperate," she says. "All of this builds greater depth and experience and flexibility." 5. Employees are encouraged to stay with the company. Many young employees jump from one job to the next, often spending as little as one or two years with a company. Sabbaticals that are rewarded based on time with the company encourage employees to remain loyal to a company for an extended amount of time. 6. Companies show they care about what employees want and need. Employees want to work for a company that understands the balance between work and life, and the younger generation is demanding that their personal lives continue, whether personal and work life are mixed or kept separate. "In older generations, you did everything you had to do for your company at the expense of your family," said Steve Hayes, founder of recruiting firm The Human Capital Group. "Younger generations realize there is a balance we need to draw." 7. Companies experience reduced employee turnover. When Clif Bar asked its employees what perks they valued, sabbaticals ranked at the top, and partially as a result of offering time off to 7-year employees, the company has less than 3 percent turnover, according to Huffington Post. While companies may resist the idea of sabbaticals, they provide great benefits to employees and companies. In a workplace where employees are at the center and must be valued or else they’ll leave, companies must be innovative with how they’re attracting and retaining talent.
Want Engaged Employees? You Need Values First
Employee engagement may be the latest HR buzzword, but that doesn't mean you should ignore it as a fad. With only 13 percent of employees engaged at work around the world, the majority of employers have a lot of room to improve — and positively impact the bottom line while they're at it. A recent report from Dale Carnegie found that companies in the United States with engaged employees outperform those without by up to 202 percent. Similarly, according to Gallup, organizations with high engagement levels also report 22 percent higher productivity. Of course, there's no lack of advice on how to join this club of highly engaged and high performing organizations, but I think any engagement effort comes down to a crucial foundation: your values. As a company leader, in HR or at the executive level, strong personal values allow you to guide the organization in a positive and genuine direction. And when your organization demonstrates strong values, then you will begin to naturally attract and hire employees who share and aspire to the same values. Building a culture of purpose and engaging employees still takes significant time and strategy, but finding the right kind of people to work at your organization is a crucial part of starting this journey. How to Define Your Values If "values" seem like a vague concept to you, let me put it this way: What defines you at your core? It's not an easy question to answer — and it shouldn't be. Over the years, I've found that this five-step exercise can provide an inspirational start: 1) Identify a peak moment in your life Can you recall a moment where your life couldn't get any better? When everything felt aligned? It may have even felt like the best day of your life. Now, describe this peak moment in detail. If you are working on this exercise alone, write the description. If you are doing this with someone, talk about this moment for 2-3 minutes while the other person takes notes. For example, one of my peak moments was taking leaders on Safaris for the Soul in Africa. I loved watching the leaders grow during the two-week program and hearing the wildlife sounds. 2) Discuss the values exemplified in this moment Why do you remember this moment so clearly and fondly? Think about why it stands out to you as a defining experience in your life: Was it the place? People? Activity? There were three things that contributed most profoundly to my peak moment: being outdoors, working with people to develop their potential and being adventurous. 3) Pick the most important value out of your list Remember that your values apply to both your personal and professional worlds — pick one value from your list that you think is particularly important to you in any context. For example, I would choose "adventurous." 4) Define what the chosen value or values mean to you Why did you choose this value out of all of the ones you listed? In what other ways have you displayed or followed this value in your life? This should be a personal description — so don't worry about creating a "dictionary" definition that could work for everyone. In my mind, for example, "adventurous" means choosing an unconventional path, trying lots of new things, going to new places, exploring options and tinkering with ideas to find solutions. 5) Choose a value name that resonates with YOU Your value doesn't necessarily have to be one word — it could be two words, or a short phrase. Think of what name exemplifies your value. It could be the original word you wrote on the list, or a brand new one. Most people would simply call the value I identified "adventurous." However, the word adventurous doesn't resonate with me — instead, the name "wind in your face" is much more memorable. After walking through these five steps and coming to a clear value, go back to step one using the same or different peak moments until you've identified five or so core values. Putting Your Values to Practice As a leader, it's especially important that you exemplify these values in the workplace and use them to guide your business decisions. You need to walk the talk. Before you make an important decision, review your list of values and consider how your potential courses of action align with each of your values on a scale of 1-10 (1 being not aligned at all). When you're done, you want at least an average of 7 — less than that likely means the course you're considering will not only lead you astray, but your company as well. By integrating your personal values into all aspects of business, you will begin to direct the company in a more thoughtful manner and encourage your colleagues to do the same. I also highly recommend working through the values exercise with your leadership team, even if you've already done it alone. By helping each member of the team find his or her individual values, you will move toward remedying the colossal lack of engagement in today's workforce. Photo: Shutterstock
A Day in the Life of a Corporate Citizenship Director
From a law firm offering pro bono services to an organization empowering women to a small company supporting community service projects, corporate social responsibility (CSR) programs are quickly becoming standard business practice. According to CorporateRegister.com, companies around the world published 30 percent more CSR reports in 2014 than 2010—an increase likely driven by consumer demand. A recent Nielsen study revealed that 55 percent of global online consumers are willing to pay more for products and services provided by companies committed to social and environmental impact. CSR programs, also referred to as "corporate citizenship" or a "triple bottom line," can create value by enhancing an organization's reputation, building trust among stakeholders, creating a better public image and increasing positive media coverage. But what makes a great CSR program tick—and where do you start? To learn more, we spoke with four passionate corporate citizenship leaders. Here they talk about their biggest challenges, important initiatives and advice for other company leaders aspiring to adopt a triple bottom line philosophy. Gina Tesla Title: Director of Corporate Citizenship at IBM How did you get involved in corporate citizenship? After a career in advertising, I volunteered for the Peace Corps—working in community economic development in Panama—before attending business school at Cornell University. I see my role in corporate citizenship as a perfect way to use those blended experiences and skills. What current initiative are you most excited about? We are building a partnership with the Peace Corps where IBMers can volunteer for short-term assignments with Peace Corps Response. This year we will have three different pilots together: Ghana, the Philippines and Mexico. We've begun the Ghana pilot with projects focused on girl's education in conjunction with the Let Girls Learn initiative. What qualities make for a successful CSR program? Get advice from people who have done this before. Many companies have joined in on projects for our Corporate Service Corpsprogram to learn, and have then have gone off on their own. Adrienne Chistolini Title: Corporate Social Responsibility Associate at Bank of America What current initiative or project are you most excited about? I'm helping to organize an annual summer program that offers funded internships to high school students in the U.S. at local non-profit organizations. The program culminates in a week-long conference in Washington, D.C. where students learn about the intersection of business, government and philanthropic organizations. What is the most challenging part of your job? There is always more that can be done in the philanthropic space. We must simply put our best effort forward knowing there is always more work to be done. What qualities make for a successful CSR program? I believe it is important for companies to observe and seriously consider the environments they work in before taking action. In order to make the greatest impact, you need to have local, on-the-ground knowledge of the communities you hope to serve and must avoid blindly channeling your resources into areas where they may not be put to the best use. Yvonne Tang Title: Director of Corporate Citizenship at Blue Cross Blue Shield of Massachusetts How did you get involved in corporate citizenship? I was fortunate to be interning at Blue Cross Blue Shield of Massachusetts when they were looking to develop a community involvement program. I happened to be in the right place at the right time, applied for the job and have been a part of developing our corporate citizenship programming ever since. What current initiative or project are you most excited about? The last few years, we've honed in on central areas of volunteer opportunities to engage our associates and employees—one of which is a healthy living focus. We recently started working with the Trustees of Reservations and Boston Public Market, which provide demonstrations and tasting classes on a weekly basis. What qualities make for a successful CSR program? Companies that have successful corporate citizenship programs are the ones that can align a non-profit's mission with the company's priorities and goals. Sheila Appel Title: US Regional Director of Corporate Citizenship at IBM What current initiative or past project are you most excited about? Pathways in Technology Early College High School (P-TECH) is a grades 9-14 school in Brooklyn, NY, created by IBM, the New York City Department of Education and The City University of New York. Through P-TECH, students are earning their high school diplomas and associate degrees and are first in line for jobs with their industry partners. What is the most challenging part of your job? The most challenging part of my job isn't "my" challenge at all, but rather the challenge our world leaders face every day. What we have is the opportunity to leverage our people and our citizenship programs to help these leaders solve the most pressing problems in their countries, states, regions and the communities where we live and work. What qualities make for a successful CSR program? For a company to embrace citizenship as a core practice, each employee must be a steward of the company's reputation as a global corporate citizen. Trust, personal responsibility and commitment to community keep a company successful. Header photo: Shutterstock
3 Ways to Create a Flexible Learning Culture
The modern career is no longer defined by a vertical ascension of titles. Today, we rarely see a resume with a gradual move from "Junior Sales Associate" to "VP of Sales" over a ten-year period in the same industry. Instead, people move from one industry to another, and one department to the next, gathering a variety of skills and diverse knowledge as they grow. The career "ladder" has essentially become a career "chutes and ladders"—where there are multiple paths to success, and opportunities around every corner. The new definition of careers means employees have new learning and development expectations from their employers. While people desire more independence at work, they also crave more personalization. Sure, people want to carve their own path—but they also want mentorship and guidance along the way. Here are three ways HR leaders can meet these dual needs, and create a workplace culture that is both flexible and supportive. Offer 24/7 Access to Resources People working across different departments and schedules make it difficult to meet everyone's interests and availability. Instead of offering infrequent, mandatory training sessions, develop a learning hub that covers multiple topics and can be accessed 24/7 on multiple platforms. Consistent access to resources enables employees to learn on their own terms and test out different interests—for example, a sales associate might be interested in taking a marketing class, or vice versa. Learning and development opportunities should always be readily available to those who want them. At Cornerstone, our learning management system is pre-loaded with content from our content partners like TED, Skillsoft and Harvard Business Publishing. In addition to covering a variety of skills and interests, the content is available in different formats—from a 2-hour course from Harvard on management to a 2-minute video on how to give a great presentation. Everything online is mobile-ready, and we also offer in-person learning sessions. Provide Ongoing Feedback Recently, there has been substantial backlash against the annual review in favor of ongoing feedback. In my opinion, both forms of performance evaluations can be valuable—learning isn't measured by whenyou give feedback, but by how people feel about reviews. A true learning culture is an environment where people feel comfortable about asking for feedback and receiving it at any time. An annual review is only harmful if it's a surprise—and it should never be a surprise. People should always have an understanding of where they stand, and the review should be an opportunity to spend a couple hours reflecting more deeply on where they stand now, and where they want to go. A motto we use at Cornerstone is "Always be developing." We recently rolled out a course for employees on situational leadership, which encourages employee-led feedback. We're trying to teach people to be proactive about performance conversations, so we can identify their career goals and help them get there earlier. Align Employee Goals with Organizational Needs After defining an employee's goals through feedback sessions, focus on how those goals align with your organization's needs. Career paths need to support both vertical and horizontal movement, and matching an employee's goals with organizational gaps will allow you to identify unique opportunities for him or her across the company. In addition, aligning these goals and gaps will help your employees understand how they are making a difference in your company. The complexity of today's career paths also means people are shying away from simply defining goals by "core competencies," or a defined set of skills. At Cornerstone, goals are defined by three things: knowledge, behavior and attitude. This triumvirate is our guiding light when we evaluate employee performance, when we ask employees about their aspirations and when we think about new opportunities for our employees. We want our employees to know that we support their personal and professional growth. With the notion of a career becoming more and more fluid, it's crucial for organizations to see individuals as partners in learning and development. Learning is about empowering people to reach their full potential—and subsequently, empowering your organization to do the same. Photo: Creative Commons
3 Ways to Make Diversity and Inclusion Initiatives Stick
Diversity and Inclusion (D&I) is no longer aboutÂ filling a quota. Today, D&I is recognized as a key way to boost profits and increase innovation. It simply makes business sense. McKinsey's 2015Â Diversity Matters reportÂ revealed a strong correlation between diversity and financial performance. According to the findings, companies in the top quartile for ethnic and racial diversity are 35 percent more likely to perform above the industry median compared to those in the bottom quartile, while gender-heterogeneous companies outperform by 15 percent. And, in the U.S., every 10 percent increase in racial and ethnic diversity among senior executives leads to a 0.8 percent increase in EBIT (earnings before interest and taxes). Top of the Priority List Given this potential to impact business, it's not surprising that CEOs are taking notice. TheÂ 2017 Deloitte Human Capital Trends surveyÂ found that the number of executives citing diversity as a top priority had jumped by 32 percent since 2014. This is crucial because although HR plays a key role in implementing D&I changes, long term success requires a cultural and strategic shift. Like any company-wide push, prioritizing diversity means securing senior buy-in, pinpointing clear objectives, setting targets and measuring results. But in addition to jumping through standard management hoops, there are some specific ways to build successful D&I programs: Banish Brain Bias While overt bias against individuals or groups is generally easy to spot, people are sometimes unaware of their ownÂ unconscious bias, for example, unwittingly hiring people who are like themselves. While educating people about unconscious bias and helping them identify it is an obvious first step, it's not enough. To overcome bias, organizations must move away from what psychologists callÂ System 1Â thinking, where decisions are emotional, instinctive, subconscious and based on gut feelings. Instead, what's required is System 2 thinking, which is rational, deliberate, rules-based and takes more work. From a recruitment standpoint, this means having a structured format for interviews during which all candidates are askedÂ similar questions, followed by a an analysis process. Turn to Technology To influence change, organizations need to be able assess where they are today and measure results. Earlier in November, for example, Apple shared an update on its efforts with the release of itsÂ Diversity and Inclusion Report, which revealed that between July 2016 and July 2017, half of all new hires at the company were from "historically underrepresented groups in tech." PeopleÂ analyticsÂ are a vital tool for spotting these types of improvements, as well as identifying problem areas. By analyzing data throughout the recruitment process, organizations can identify where people are underrepresented, and plug those holes with new hires. The same principle holds true for all areas of talent managementâ€”analytics can uncover patterns in gender or racial bias in performance reviews, compensation and rewards. Lead From the Front A diverse organization calls for leaders who are not only from diverse groups themselves, but who are also serious about creating a culture of inclusivity at work. Deloitte identifiedÂ six traits that epitomize inclusive leaders: courage, cognizance of bias, curiosity, cultural intelligence, collaboration and commitment. Still, it's up to HR to recognize and foster these traits. It's important to recognize that diversity encompasses differences in cognitive and emotional make-up as well as race, color, sex and sexuality. When it comes to nurturing future leaders, today's leaders need to resist looking for carbon-copies of themselves. For example, leaders need to be self-aware of their ownÂ work style, and accept that they need to collaborate with people that work differently to create a better team. While D&I is increasingly getting acknowledged as a good business practice, even those making it a strategic priority have a long way to go. The key is ensuring that D&I becomes a standard part of leadership development, and is seen as a core leadership skill. Photo: Creative Commons
4 Ways to Create an LGBT Friendly Workplace
Approximately four percent of the United States workforce identifies as lesbian, gay, bisexual or transgender (LGBT), according to a 2016 research survey byÂ UCLA's Williams Institute. While this number may seem small, note that a reportedÂ 50 percentÂ of LGBT workers choose not to disclose their sexual orientation at work out of fear they might miss out on promotions, be discriminated against or treated differently. When it comes to workplace diversity, this fear of self-identification poses real challenges for company leadership. While inclusive policies have improved, corporate America still has a long way to go. In 2002, only 13 employers earned a perfect score on the Human Rights Campaign's Corporate Equality Index, which rates workplaces on LGBT equality; inÂ this year's report, 517 out of 5,228 major brands received a perfect CEI score. Supporting and attracting diverse employees has a strong business case, too. A recent report from research and marketing consultancyÂ Out Now, "LGBT Diversity: Show Me The Business Case," found that the US economy could save $9 billion annually if organizations were effective at implementing diversity and inclusion policies for LGBT staff. Here are four things your company can do to ensure that all employees feel comfortable, respected and included in your company culture and workforce community. 1) Standardize Parental Leave Policies Parenting is hard no matter how it happens. Companies that have more than 50 employees are required to offer up to 12 weeks of unpaid medical leave as part of the Family Medical Leave Act, but other companies are going far beyond that.Â Netflix and other Silicon Valley heavyweightsÂ have begun offering unlimited parental leave for all of their employees. A policy like this makes a statement that a company values all employees, regardless of their role as a parent. This leads to increased employee retention and more support for employees during one of the most stressful family transitions of their lives. 2) Encourage Internal LGBT Networking and Communities One of the most important and often overlooked pieces to the employee retention puzzle isÂ friendship and mentorshipÂ among colleagues, peers and team members not just in a department, but across the organization. Companies should help foster and encourage an internal LGBT network community within their organization. While this seems small, it is important, especially when you consider thatÂ 23 percentÂ of LGBT workers surveyed said they believe they were discriminated against at their workplace. 3) Create a Strong Culture of Inclusiveness It's not enough just to write a press release or a corporate email notice proclaiming an organization's commitment to inclusiveness.Â You need to walk the talkÂ by providing extensive employee leadership training in this area. Employee policies should be updated, revised or created to reflect the new focus within the organization. This change requires more than adding a 20-minute video into your new hire orientation. The message that you are an inclusive company and will not tolerate negativity or harassment at work needs to be reinforced everywhereâ€”from the break room to leader meetings and employee conversations. 4) Support LGBT Issues in the Community Employers who truly want to make a difference and be inclusiveâ€”not just within their organization but also in the communities they serveâ€”should begin supporting local LGBT events and issues. This could be as simple as encouraging team members to march in the local Gay Pride Parade, or taking a stand on a local law or ordinance that might impact their LGBT employees. The key to providing great benefits to any employee population starts with understanding the wants, needs and expectations of your employee population and how those intersect with your employee culture. With any company culture, it's important that a foundation is built on respect, admiration and a commitment to inclusion for all team members. Diversity helps foster creativity, growth and innovation, so investing in diversity means investing in the future of your business. Photo: Creative Commons
4 Ways HR Analytics Can Improve Workplace Diversity
The U.S. has always been known as a melting pot; diversity is its strong suit. However, when it comes to corporate America, diversity has historically been lacking. AlthoughÂ 92 percentÂ of U.S. population growth is attributed to ethnic groups andÂ 36 percentÂ of the workforce is comprised of people of color, onlyÂ 21 minoritiesÂ (that's rightâ€”21, not 21 percent) are Fortune 500 CEOs. Fortunately, this norm is changing as more minorities are becoming key consumers, clients and leaders in the workforce. In the next 10 to 30 years, census data says that there will beÂ no racial or ethnic majority in the United States. Projections also say that by 2020, minorities will make upÂ 40 percentÂ of the civilian labor force. It's time for HR leaders to embrace the changing demographicsâ€”and thus, usher in a new era of innovation. The Business Case for Diversity Plain and simple, a diverse talent pool leads to diverse ideas. There are multiple studies showing that diversity improves organizational bottom lines:Â McKinsey quarterly reportedÂ that between 2008 and 2010, companies with more diverse teams were top financial performers, and according to aÂ study by Lu Hong and Scott E. Page, groups of diverse problem solvers outperform groups of high-ability problem solvers. However, after years of trying to promote diversity by eliminating bias and discrimination in the workplace by legal means, it still exists. So, what can HR leaders do to combat ongoing bias? Eliminating Workforce Discrimination with Big Data UsingÂ big data for HRÂ (predictive analytics, talent analytics, HR analytics and human capital analytics) may be the solution to cutting out discrimination and bias while fully embracing the demographic shift. HR analytics is not simply about raw data; it's about what insights that raw data can provide to answer questions relevant to your staff. While HR analytics may look to the past for information, its main function is to shine a light on current behavior and predict future behavior. Here are four questions HR analytics can potentially answer to help organizations move past discrimination and bias: 1) What variables influence our compensation structure? Without in-memory technology, all HR dataâ€”turnover rates, salaries, employee demographics, lists of available positions, etc.â€”was stored on different disks in a database. If you wanted to compare salaries to turnover rates and gender, you'd need to first locate the data, then retrieve the data from different disks before you even begin analyzing; the whole process could take weeks. In-memory analytics speeds up the process with faster, cheaper and more powerful memory chips that can be put in the server's memory rather than the database. That means complex data can be controlled and manipulated almost in real-time. For example, when deciding on performance bonuses, HR can quickly run a report detailing the twenty-year history of performance bonuses compared to years worked, department revenue, revenue by location, gender and male:female ratio. Patterns of bias in the past can be easily identified, prompting bonus structures based on solid data. 2) Who's likely to resign? Organizations can use predictive analytics to determine future behavior as well, such as identifying employees at risk for resigning. Recruiting diverse talent is one thing, but if your minority talent has aÂ high voluntary turnover rate, you haven't done much to improve the diversity of your workforce. Predictive analytics can look at specific populations to determine who is likely to resign, and HR can use that information to create initiatives to improve the work experience of those populations. 3) Will a candidate feel welcome at your company? Using data can also help companies identify the core values and behavioral traits of candidatesâ€”and vice versa. For example, survey companyÂ SaberrÂ uses algorithms to compile, process and compare fundamental values, behavioral compatibility and diversity to predict the potential strength of interpersonal relationships between certain applicants and potential employers. They do this with a survey for both the applicant and the employer that moves past skills and credentials, thereby bypassing initial bias in the hiring process. 4) Do we really need to address this issue? Perhaps the most impactful use of HR analytics is presenting data visually to easily demonstrate an issue and influence decision-makers. Data can be presented in graphic and statistical reports that are easy for leaders to understandâ€”andÂ take action on. For example, let's say 45 percent of your job candidates are people of color, yet only 3 percent of the hires are minorities. If leadership just isn't seeing the big picture when you explain it verbally, presenting the hard facts in a way that is straightforward, easy to understand and irrefutable may be the only way to enact change. Examples like these give us just a glimpse at the potential of big data to enhance the effectiveness of HR leaders. However, data is not the solution in and of itselfâ€”you need to ask the right questions. Minority candidates have been employed within a culture of systemic discrimination from the start, which often influences their work history. Simply taking names off of a resume and evaluating candidates by job title and education will only perpetuate the problem. HR professionals need to be careful to keep the human in human resources. If the right questions are asked, data-driven decision-making will prove to be a powerful ally to HR professionals working to reflect our country's rich culture diversity in the U.S. workforce. Photo: Shutterstock
5 Components of a Continuous Learning Culture
In Peter Senge's book "The Fifth Discipline", he outlines the idea of a learning organization. The concept is that a company facilitating learning for its employees is then constantly transforming itself. What's the benefit of becoming a learning organization? Remaining competitive in today's ever-changing business environment. During Saba's Insight conference last year, one of the speakers expanded on Senge's work and presented the learning organization in a unique way that stuck with me. Instead of saying that we need to become a learning organization, the speaker said we need to become a continuous learning organization. The keyword here being continuous. I like the sound of that! A new mindset Moving to a continuous learning organization involves a bit of a mindset shift, specifically when it comes to "learning." If you Google the word learning, it's "the acquisition of knowledge or skills through experience, study or being taught." By contrast, the definition of training is "the action of teaching a person a particular skill or behavior." Becoming a continuous learning organization isn't about training, it's about learning. And learning is about creating an environment where employees can acquire knowledge or skills through experience, study or training. If learning were a mathematic equation, it might look something like this: Learning = Exposure + Experience The question becomes, "How can organizations build a continuous learning culture?" I'm glad you asked. Here are five key elements: Strive for a common organizational vision. Companies need to share their vision in employment branding, orientation and onboarding, as well as throughout the employee life cycle. Employees need to see how their work helps the organization achieve its vision. Linking our daily work to the organizational vision is powerful. Not only will it help to retain employees who connect with the company's vision but, realistically speaking, it will help employees who no longer connect to opt out. Create an open opportunity culture. Organizations need to make sure that employees enjoy continuous opportunities to learn. And that employees don't have to wait an unreasonable amount of time for those opportunities. In today's candidate-driven talent market, employees aren't going to wait for months and years for opportunities. Nor should organizations want them to. The better employees are, the better the company can be. Promote personal mastery. This ties into 2 above. When it comes to continuous learning, personal mastery expands so any employee can attend any type of training. Why limit leadership training to manager-level and above? Every single employee would benefit from the content. On the flip side, why not encourage a new manager to shadow their employees so they can see a true "day in the life"? It could be a huge benefit for everyone involved. Develop content-rich communication. In 3 (personal mastery), we mentioned content. All of the content that employees receive should be "content-rich" in terms of value, authenticity and accessibility. This doesn't just apply to internal memos, emails and 1:1 meetings . The marker "content-rich" should apply to all forms of communication including performance reviews as well as formal and informal training and development programs. Share internal and external best practices. Please notice this doesn't say "duplicate" best practices. That's not the point. Best practices provide inspiration. They can be used to start conversations, solicit feedback and develop content (see 4). Sometimes to step into becoming a continuous learning organization, we need to examine what others are doing and ask ourselves, "Could we make something like that work for us?" The learning pyramid When these five key elements are brought together, it builds a pyramid that filters down to employees. We're often used to seeing pyramids flowing upward, however, in this case, the goal is clear. A continuous learning organization needs employees to survive. The company's values define their vision, which drives senior management and the goals they set. Employees work on those goals. If organizations want to remain competitive, they need to learn how to create a continuous learning culture. Senior management must support the five key elements for success. The organization needs to make employee learning a priority, not just with words but with time and monetary investment. And lastly, the effort must be supported at every level of the organization. Continuous learning isn't something that entry-level employees should check off as part of an onboarding activity. For it to succeed, it must be a process that is ingrained into the company culture. Start today to become a continuous learning organization.
Are Health Analytics the Future of Wellness Programs?
Today's wellness programs still heavily rely on viewing historical data, which forces you to design your health and wellbeing plans by looking through the proverbial rearview mirror. In a time where the focus is on â€œprevention," this method means we may already be too late. What if you could look outward through the windshield and see what's ahead, avoid accidents and become the most efficient drivers on this journey to employee health? More importantly, what if possessing such â€œpowers" was the difference between saving a colleague's life and losing someone? What Are Health Analytics? Artificial intelligence (AI) has found its way into the healthcare industry, and for good reason. Healthcare providers need technology to help them make better decisions regarding patient care. That's where health analytics plays a vital role, analyzing medical and pharmacy claims, biometric screening data, as well as other sources that provide a level of influence and confidence in the decision making process. Data scientists have developed sophisticated algorithms, that can now predict within a 95 percent accuracy if someone will visit the Emergency Room within the next 12-months, as well as forecast future healthcare cost drivers. Such tools are now being made available outside "the clinic" and into the hands of employers, health plans, insurance brokers and wellness providers. Image courtesy of MEDAi - Based on an independent study by Milliman AnÂ independent studyÂ across 100 employers, totaling 176,000 employees, set out to determine the accuracy of one such AI too, MedAi. The blue dots represents the predicted healthcare costs and the overlaying pink dots reflect the actual costs incurred. This study demonstrated the accuracy of the forecasting tool to be within a 95 percent certainty. Think on that for a second. Can you imagine if you knew that Susan in Human Resources was likely going to have a major health event within the next year that would put her in the Emergency Room? ThoughÂ HIPAAÂ prevents you from knowing this about Susan directly, your health coaching vendor could, potentially, save her life. Pretty amazing, right? What Can You Do With Health Analytics? What if you could filter the data on your organization by location, demographics and health condition? You might instantly see that your facility in Wichita, KS has a prevalence of high cholesterol among your male population over age 40, costing you a forecasted amount of $150,000. Plus, 5 percent of those identified will likely be in the Emergency Room within the next year, and 20 percent of them don't currently have a Primary Care Physician (PCP). What could you do armed with this kind of information? The correct answer: a lot! Image courtesy of Springbuk.com, displaying data filter capabilities that react instantly on the dashboard. Tools like Springbuk allow you to create a focused cohort, so you can monitor groups over time to see if care gaps are being closed and forecasted costs are decreasing. For example, you could send out mailers to all your male workers about the importance of having a PCP and showcase 3-4 providers in-network within 5-miles of the facility. Your Health Coaching vendor could provide outreach to these employees to discuss ways of decreasing their cholesterol, and your Disease Management vendor could assist in closing care gaps. (And if you don't have vendors, you now have the data to inform your leadership that you need them!) Health analytics are the future of employee health management, and today's wellness leaders know that in order to make a sustainable impact on employee healthâ€”and healthcare costsâ€”they need to be armed with smart intelligence. Header Photo: Twenty20
Cartoon Coffee Break: Finding a Work-Life Balance
Editor's Note: This post is part of our "Cartoon Coffee Break"Â series.Â While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. Is finding a work-life balance aspirational or impossible? We askedÂ company leadersÂ to share their insight. Header photo: Creative Commons
Cartoon Coffee Break: At-Home Office Spaces
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon.Â Across the country, employees are adapting to the work-from-home lifestyle. Most are adjusting to new work schedules and virtual meetings; meanwhile, working parents are finding ways to balance child care with job responsibilities. Some workers might even begin to prefer these conditions, but itâ€™s hard not to miss some aspects of going into an officeâ€”namely, the physical perks of your companyâ€™s workspace.Â When working from home, most employees must go without the typical furnishings of a physical office, like extra computer monitors, lamps, snack bars and ergonomic chairs. In fact, some might not even have a desk or a quiet space to work from at all. As nationwide social distancing continues, some workers are getting creative and redesigning their homes or apartments to work as offices, too.Â
Cartoon Coffee Break: Team Bonding
Editor's Note: This post is part of our "Cartoon Coffee Break"Â series.Â While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. Header Photo: Creative Commons
Cartoon Coffee Break: Wellness Programs
Editor's Note: This post is part of our "Cartoon Coffee Break"Â series.Â While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. Header photo:Creative Commons
Cartoon Coffee Break: Video Call Fatigue
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. Â With shelter-in-place and social distancing measures still in effect for most of the United States, companies and teams are still working remotely. While some are thoroughly enjoying this at-home work experience, others are exhausted by it. More specifically, some are experiencing â€œZoom fatigue,â€ a new term that describes the draining effect of video conference calls.Â Why do they wear us out so easily? Itâ€™s due, in part, to how video calls force us to behave: For example, employees have to engage in long stretches of direct eye contact and see each otherâ€™s faces up close.Â Remote work is causing us to interact with casual acquaintances, coworkers and even strangers in ways that are typically reserved for close relationships. Whatâ€™s more, video conferences require workers to focus more intently on conversations (which can be exhausting) and can even make it more difficult to communicate, since picking up on social cues or body language is challengingâ€”if not impossible. As remote work continues, workplaces will have to keep looking for signs of Zoom fatigue and actively trying to prevent it. To do this, companies should encourage employees to take breaks after every video call, avoid multitasking, and wherever possible, replace them with phone calls or email updates.Â For more ways to promote genuine connection during remote work, read tips from Cornerstone Head of Content Engagement Rae Feshbach here.
Cartoon Coffee Break: Working and Learning From Home
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. When schools and universities were forced to close campuses due to COVID-19, everyone was sent home to finish up classes virtually. Overall, this quick switch has been challenging: Teachers have had to adapt their coursework and teaching styles to translate via video conference. Meanwhile, students have had to find ways to stay focused outside of a classroom setting.Â Â But for parents of younger students, learning from home has been especially difficult. Traditionally, children pair locations with specific behaviors: Home is where they relax and play, and school is for work and learning. Therefore, outside a school building, it can be harder for them to focus. Without the physical presence of their teacher, itâ€™s up to parents to keep them engaged throughout the â€˜school day.â€™ So while handling regular tasks tied to jobs or adult responsibilities, parents also have to be ready to help with a homework problem at a momentâ€™s notice.Â Â If you or someone you know is a teacher, check out Cornerstone Cares. This free website is filled with Cornerstone online learning content and includes a dedicated set of training resources for K-12 teachers.Â
Cartoon Coffee Break: Working Parents Have Been Hit Harder By The Pandemic
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back regularly for a new ReWork cartoon. Many company leaders and their employees have been working from home for over seven months now. Several are finding it difficult to stay focused or remain as productive as they were in the pre-pandemic office. Employees are increasingly feeling burnt outâ€”and this is especially true for working parents.Â This demographic has been juggling work with teaching and caring for their childrenâ€”and will most likely have to continue doing so for the foreseeable future. According to a recent survey from Catalyst and CNBC on the impact of COVID-19 on educational plans and the working parents of school-aged children, about 66% of parents said their children will be in 100% remote or virtual learning this fall.Â The Career Concerns of Working Parents Many parents are worried about the effects these conditions could have on their careers: 41% of parents reported having less job security due to the pandemic, and 42% are afraid to take advantage of the benefits their workplace offers working parents, for fear of losing their employment if they did so. As a result, parents are giving into their childrenâ€™s requests for more screen time while they take work meetings and tend to job-related tasks.Â Some parents might see this strategy as potentially harmful to their childrenâ€™s development, but research has proven otherwise. In fact, thereâ€™s little evidence that screen time can harm kids. As long as parents are making sure that technology isnâ€™t replacing necessary activitiesâ€”like exercise and sleepâ€”increased screen time should have little-to-no negative impact. How Employers Can Better Support Working Parents While this is good news, working parents are still having a difficult year, and there are steps that employers should take to alleviate some of their challenges. For example, companies need to increase transparency around their available benefits for working parents and actively encourage them to use them as needed.Â And to assuage working parentsâ€™ concerns around job security, employers should take opportunities to make it clear that there will be no consequences if employees do choose to use these benefits. Empathetic communication can help get rid of these worries as well. Ask HR teams and managers to check-in with working parents frequently, making sure that they feel supported and arenâ€™t overwhelmed.Â To learn more about the importance of empathy in the workplace and gather some tips on how to implement it, check out this recent article from Cornerstoneâ€™s CLO, Jeff Miller.Â Â
Celebrating International Womenâ€™s Day with Women at Cornerstone
March 8 is International Women's Dayâ€”a celebration of the social, economic, cultural and political achievements of women. But in addition to recognizing womenâ€™s achievements, the day also serves as a call to action for accelerating gender parity in the workplace.Â Advancing womenâ€™s rights is often thought of as the purview of business leaders or the HR department, whether itâ€™s creating pay equity programs or offering maternity leave benefits. But another important component of these efforts is the employees themselvesâ€”often, through employee resource groups, or ERGs. Made up of employees with shared experiences or characteristics who join together in the workplace, these groups create support systems within a company and can be a powerful source of change and advocacy. Cornerstoneâ€™s own ERG for women, called Women at Cornerstone (W@C), is dedicated to lifting up the voices of female employees at the company. We spoke to Kelly Wenzel, the global lead for W@C who is based in the U.S., and Andrea Sennett, a member of the EMEA chapter, to discuss their experiences with the group and its differing global and localized approaches. We also spoke to them about the groupâ€™s plans to continue supporting womenâ€”now and into the future:Â How does W@C approach the task of amplifying women's voices and advocating for female employees at the company? Kelly Wenzel:We try to listen more than we talk.Our mission at W@C is to engage, inspire and amplify women across Cornerstone. All of our programs are aligned to the feedback of our members focused on planning for ongoing growth of their careers, leveraging their strengths, closing the skill and knowledge gaps and most importantly building cross-functional networks. The â€œlisten-firstâ€ approach is especially important in fostering connection within our global chapters of W@C. How do we ensure our efforts are intersectional â€“ not only in terms of race, gender, but cultural differences? How do we address the unique needs of our members across regions, functions and different levels of the business? We do it by listening first, then taking action to drive inclusivity and amplification of all Cornerstone employees.Â Andrea Sennett: In the EMEA chapter of W@C, weâ€™re going through some leadership changes. But this has helped us promote a culture thatâ€™s less hierarchical and, therefore, more capable of bringing in and highlighting the voices of manyâ€”rather than just a few. We hear from women at every level of the organization, and collect their experiences to inform the work and focus of our chapter.Â Â We heard from Torin Ellis on a recent episode of the HR Labs Podcast that it's critical for ERGs to be empowered to not only just be a support system, but also to take action on behalf of the community they represent. What are some of the ways W@C has taken action over the last year? Kelly Wenzel: We worked with the Cornerstone Foundation to set up a partnership with the International Youth Foundation (IYF)â€”a non-profit organization that prepares young people to be healthy, productive, and engaged citizensâ€”to raise money for their program, â€œPassport to Success.â€ For example, in 2020 we created W@C-branded tees and sweatshirts for employees to purchase through our online fundraisers and raised almost $5,000 to support IYF in creating more equitable talent pipelines for future generations.Â Andrea Sennett: Weâ€™re also hosting more conversations to foster more connections internally. For example, Duane LaBom, Cornerstoneâ€™s Chief Diversity Officer, asked to sit down with the EMEA chapter of W@C for an open conversation. We talked about our experiences as women in the workplace. There were a lot of moments where people started realizing their shared challenges. It was the first time that we all acknowledged, actually, not everything in the garden is rosy, and that's not because it's not rosy at Cornerstone, it's because it's not rosy in life.Â Kelly Wenzel: Weâ€™re also trying to promote and improve our efforts by working with other employee resource groups at Cornerstone. For example, we have Disability Visibility, Black Employee Alliance, Cornerstone Plus, Working Parents, LatinX, so many more. In doing so, weâ€™re finding the power in numbers. Itâ€™s amazing what happens when we come together as one company to address the societal issues that impact our companyâ€”and any company for that matter. The disproportionate effect that the pandemic had on working women has been well-documented. A startling number of working momsâ€”especially Black and Latina individualsâ€”have left the workforce or put their careers on hold due to the pandemic. What are Women at Cornerstoneâ€™s plan for supporting its female employees in the post-COVID world?Â Kelly Wenzel: It is something that weighs heavily on me personally and across our members of W@C. Our goal is to ensure all of our programs honor the increased demands of our members and focused on providing a channel for investment back in themselves. We also want W@C to act as a safe space for female employees to discuss how they can foster an at-home support ecosystem with their partner. Women being able to stay engaged in work requires shared responsibility of childcare and virtual learning. Lastly, weâ€™re working to make sure that we act with compassion right now. I say that both as the lead of W@C, but also as a business leader. Itâ€™s critical to ensure we retain these employees, their skills, expertise and tenure. Andrea Sennett: I also think that, to not only help keep women in the workplace but to support their growth within it, we need to encourage mentorship and coaching within these programs. This is a goal for our chapter of W@C. As a more tenured employee at the company, I want to help entry-level female employees assimilate into the workplace successfully and work with them to make sure that they are approaching certain issuesâ€”like pay equityâ€”correctly and confidently.Â ChoosetoChallenge for International Womenâ€™s Day 2021 In recognition of International Womenâ€™s Day and its 2021 theme ChoosetoChallenge gender bias and inequality, enjoy this video from Cornerstone employees across the globe as they share how theyâ€™re committing to creating a more inclusive world. For more information on the importance of accelerating gender parity in the workforce, listen to this episode of the HR Labs podcast, where host Jeff Miller sits down with activist Lilly Ledbetter â€” a woman whose name is synonymous with the fight for pay equity. They discuss the state of equal employee compensation today, what needs to change and why it's important for companies and their employees.
From the CEO's Desk: An Open Letter on Race and Bias
To Our Cornerstone Community, We sit at a transformative moment in America. But this moment is transformative if, and only if, we honestly self-reflect and take action. These past several weeks sadly have not been markedly different than what has transpired over many, many years. The issues of race and inclusivity are unfortunately not new, but the world in which they continue to play out is different.Â As an American, I find it impossible to watch the videos of Ahmaud Arbery, Christian Cooper and George Floyd, and hear the stories of Breonna Taylor, Eric Garner, Michael Brown and Tamir Rice, among too many others, without feelings of guilt, shame and outrage. Simply stating â€œwe need to do betterâ€ does not address the moral imperative to do better and the commitment to sustained action. We have the means, the reach and now the greater will to educate the world. While no panacea, education is an important piece of this puzzle. We were not born with conscious or unconscious bias. We learned it. We can start by unlearning behaviors. We need to unlearn racism and bias. Then we need to learn anew. Learn to be anti-racist, to be an ally, to do better. Individually and together, we can create change.Â And then we must do better. We have a diverse organization. We have diversity and inclusion initiatives. We train our people and our clients on unconscious bias. But we can do much better, and we will.Â For our community: We will support the Internship Initiative of LA-Tech.org, the organization we founded, which has committed to finding tech internships for 1,000 underprivileged people of color in Los Angeles. We are offering free training on unconscious bias to the general public through Cornerstone Cares.Â We are expanding the Workforce Ready initiative of our Cornerstone OnDemand Foundationâ€”which helps prepare people for interviews, internships and entering the workforceâ€”from a local to a national initiative by partnering with local governments and nonprofit organizations, including those focused on supporting black youth. We will continue our work with local nonprofits which provide support and mentorship to underprivileged youth, many of whom are people of color.Â For our clients: We are providing free unconscious bias training for all of our learning clients. We are committed to creating more compelling content that helps people engage in meaningful dialogue around race, including new content every quarter to enable continuous learning.Â We are expanding our Modern Compliance Content Anytime subscription to include a Cornerstone Originals learning series that explores topics too often deemed off-limits in the workplace, such as ethnicity, age, religion, ability and gender, to support people in their journey to fight bias. We are implementing a supplier diversity program.Â For our employees: We will continue to train all of our people on unconscious bias, diversity & inclusion and harassment awareness.Â We will increase our hiring efforts for diverse candidates, including recruiting from traditionally black universities, to improve ethnic-minority diversity at all levels of the company. We are creating a leadership council to give voice to our ethnically diverse employees, and our executives will mentor employees from our under-represented groups. We are adding inclusive management practices to our manager training curriculum.Â Â This is a new starting point, not an end point. Nothing we do today will erase generations of institutionalized oppression and discrimination. We have a lot more to learn and a lot of work to do. Our pledge today is to keep working at this, even when the current spotlight fades, and never stop. This isnâ€™t a moment, itâ€™s a movement. Join us.Â Best, Adam
Cornerstone Celebrates Ada Lovelace Day 2020
On October 13, Cornerstone celebrated Ada Lovelace Day â€“ an international celebration of the achievements of women in science, technology, engineering and math (STEM). Ada Lovelace Day aims to increase the profile of women in STEM and, in doing so, create new role models to encourage girls to explore STEM careers and support women in STEM.Â Cornerstone first celebrated Ada Lovelace Day in 2019. It was a huge success, creating such a strong sense of pride and accomplishment that we decided to make it a much bigger celebration this year!Â Hereâ€™s how Cornerstone employees (aka Cornerstars) celebrated ALD20. CTO Mark Goldin kicked off the celebrations Cornerstoneâ€™s Chief Technology Officer Mark Goldin kicked off the Ada Lovelace Day celebrations with a Facebook Live session welcoming and encouraging Cornerstars around the globe to participate, celebrate, and focus on inclusivity.Â Mark said it well: â€œInclusivity is everybodyâ€™s issue.â€ At Cornerstone, we strive every day to create an inclusive environment because we want everyoneâ€™s full participation and we need to hear everyoneâ€™s ideas so we can keep developing innovative solutions for our customers.Â Â Mark ended his talk with this Ada Lovelace quote capturing the learning mindset so deeply embedded into Cornerstoneâ€™s culture: â€œUnderstand well as I may, my comprehension can only be an infinitesimal fraction of all I want to understand.â€ The Extraordinary Power of Diversity â€” a Live Q&A Organizations that embrace Diversity & Inclusion in all aspects of their business see increased levels of innovation, productivity, employee engagement, employee retention and overall better business outcomes. But it doesn't mean that it's easy to achieve!Â Itâ€™s why in this session, hosted by our D&I in Tech committee members, we explored the extraordinary power of diversity, and discussed how to advance D&I amongst Cornerstone teams.Â Participants explored the importance of equity, using this quote from D&I expert Verna Myers as a starting point for an interactive discussion: â€œDiversity is being invited to the party; inclusion is being asked to dance.â€ This example resonated with participants: If diversity is being invited to the party and inclusion is being asked to dance â€“ then equity is ensuring everyone invited to the party can get there.Â Itâ€™s about looking at any initiative and distributing resources in a way that creates better outcomes for everyone involved.Â Â The conversation went on to explore how to address microagressions, the verbal or behavioral indignities that subtly and often unconsciously or unintentionally, communicate hostile, derogatory, or negative attitudes towards marginalized groups. Important side note: On a recent HR Happy Hour podcast interview, Sarah Morgan, CEO of Buzz-A-Rooney described microaggressions as multiple paper cuts. On its own, a papercut doesnâ€™t hurt so bad but piled up one after...theyâ€™re painful. Sarah noted that people with one or more marginalized identities experience 5-10 microagressions per day. The harm is real even if itâ€™s unintentional. The Extraordinary Power of Diversity talk closed with a call to get involved in DEI initiatives: Educate yourself. Do the work to challenge your biases. Learn, learn, learn (no short cuts!). Rethink and reframe the stories you tell yourself.Â Stop using the talent pipeline as an excuse for not creating diverse teams. Â Itâ€™s not just about â€œhiring the bestâ€, which just results in what Kara Swisher famously calls the mirror-tocracy; itâ€™s about hiring and creating diverse teams of people with different experiences and stories from yours. Be inclusive.Develop your emotional quotient (EQ). Practice empathy and build relationships. Get involved. Connect with Employee Resource Groups in your organization. Explore opportunities to provide support in your community. Mentor others. Diversity, inclusion and equity builds more productive and innovative teams. Looking at DEI from a technology perspective, the diversity of our teams should mirror the diversity of the society we build technology for. Celebrating Cornerstars in STEM Throughout the day Cornerstone employees from across the globe were profiled in our internal and external social channels and celebrated for their unique perspectives on embracing DEI. Here are a few words of wisdom from these amazing Cornerstars... Fireside Chat with Barbara Furlow, Global DEI Leader at Facebook Ada Lovelace Day celebrations included an inspiring fireside chat with Barbara Furlow-Smiles, a global DEI leader at Facebook.Â Cornerstar and chat moderator Payal Shah kicked off the conversation by asking Barbara to share something she is most proud of. For Barbara, itâ€™s the behavior change in people â€“ when a comment, talk, or presentation changes the paradigm. That shift in thinking is what itâ€™s all about! Barbara said she â€œtook her pain and made it a purpose.â€ She didnâ€™t always feel like she belonged. But there are two perspectives: you can fall victim to those feelings, or you can take them and turn them around.Â That analogy resounded throughout the dayâ€™s sessions and celebrations: Diversity, equity, inclusion and belonging is â€œlike a dance.â€ Think about it as a dance party: Who's invited to the dance? Whoâ€™s dancing? Whoâ€™s busting a move on the dance floor? And who are the people who werenâ€™t asked to dance or werenâ€™t invited?Â DE&I is about connection. Itâ€™s about getting comfortable with getting uncomfortable. Step outside your comfort zone and understand who others are and walk in their shoes. The ABCDE approach â€“ Always check in, Be bold about who you are, Constantly call people in, Detect the cracks, and Embrace flexibility â€“ puts the accountability on yourself to check in and reach out to others.Â To end the session, Barbara shared her â€œbrag sheetâ€ and gave attendees an opportunity to get uncomfortable with themselves. She shared the 4 Gs to own your greatness (Greatness, Growth, Go for it, Grateful): What are you great at?Â What are your strengths?Â What is a growth area? What is something new youâ€™ll try today?Â What is something youâ€™re grateful for?Â Barbara asked attendees to consider these questions for self-reflection and growth, and we challenge you to do the same. STEM Trivia, a Talent Show and Coding with Kids! Ada Lovelace Day at Cornerstone ended with some interactive learning and networking opportunities! A group of Cornerstars played STEM Trivia: 5 rounds, 5 categories including Science, Tech, Engineering, Math, Women in STEM.Â Questions ranged from: What does a ribosome do? (It synthesizes proteins) to who was the first female game programmer? (Her name is Carol Shaw!) It was a fun way to bring Cornerstars together and test our STEM knowledge.Â Cornerstars also participated in a DEI Talent Showcase â€“ sharing their unique talents with performances covering stand-up comedy, slam poetry and so much more! And with coding becoming one of the most in-demand skills across all industries, we invited Cornerstone employees and their children to join a fun learning session introducing the basics of coding.Â Honoring the life and legacy of Ada Lovelace Ada Lovelace, notably the first computer programmer, paved the way for women in STEM. At Cornerstone, weâ€™re committed to continuing to pave that path, amplify the female voices in STEM and create a diverse and inclusive environment for every Cornerstar.Â Learn more about steps your organization can take to create a more diverse, equitable and inclusive workforce by visiting Cornerstone Cares, a free website filled with online learning content about topics that are exceptionally timely, critical and evolving day by day â€“ including how to recognize and mitigate unconscious bias in the workplace. Interested in a career at Cornerstone? Visit our Careers page to see our latest openings on the engineering team and elsewhere, and to learn more about our culture, our people and what itâ€™s like to be a Cornerstar. Â
Dear ReWorker: Can You Fire an Employee for Calling in Sick Too Often?
Dear ReWorker, We hired an employee at the beginning of this year to work the front desk of our medical office.Â She worked for 10 days, but has been out sick sporadically (with doctors notes) since then. When she has been in the office, she hasn't performed very well and we see that she is not a good candidate for this position.Â She uses her cell phone, works very slowly and shows no initiative. It's all very discouraging. My other employees are working harder than usual to pull her weight.Â I want to hire a replacement ASAP, but don't want to break any medical leave laws. What should I do? Is it legal to fire an employee for calling in sick too often? Sincerely, Needing a New Employee ___________________________________________________________________________________ Dear Needing, My first question for you is: do you have an absentee policy? Every business needs a policy that dictates how many days employees can miss due toÂ illness, what procedures to follow and when to bring a doctor's note. Legally, an employeeâ€”even one that's stricken by some horrible diseaseâ€”isn't covered by the Family and Medical Leave Act (FMLA) until they've worked for a company for at least a year, so you're not obligated to hold her position open while she takes care of her medical issues. The Americans with Disabilities Act (ADA), though, is a different story. If your company has more than 15 employees, all workers are eligible for protection on day one. If your new employee has a serious disability that results in these absences, you're required to make a "reasonable accommodation" for her. What is reasonable? That depends on the job. For instance, it's reasonable for an accountant with migraines to work in a quiet, dim area or have a special computer screen. It's not reasonable for a bartender in a dance club to work in a quiet, dim area. Absences can sometimes be considered reasonable, but most likely not for the employee you've described. As a front desk worker, being on site is a core function of her job, so excessive absenteeism wouldn't be considered a reasonable accommodation. With that said, unless you live in Montana, you're in at at-will state, so you can let your employee go whenever you choose to do so. It's rare to do this without warning, however, so here's what I recommend instead. Focus on her behavior at work, not the absences. Even though it's unlikely that she's covered by any legal protection, there's a chance that the reason she is calling in sick so often is because she has suddenly developed a serious illnessâ€”it's certainly not her fault, and we should attempt compassion. Sit her down and say, "Jane, you're on your cell phone often. You show no initiative. Other people have to work harder to make up for your work ethic. We are going to put you on a performance improvement plan (PIP)." Present her with a formal document that states the areas she needs to improve and ask her what training or help she might need. Then, make it clear that she has 30 days to change her ways and meet all of the conditions of the PIP. Warn her that if you don't notice a difference, you'll terminate her. If she starts complaining about her health, say that you understand, but explain that she still has to meet these conditions within 30 days, ill or not. And, in the meantime, put together an absentee policy and follow it strictly. When rules are clearly laid out, it makes it easier for employees to separate right from wrong behaviors, and gives employers the right to dole out consequences when rules are not followed. Sincerely, Your ReWorker Suzanne Lucas,Â Evil HR Lady Photo: Creative Commons
Facing an 'Us vs. Them' Mentality at Work? Here's How to Break the Divide
The longest running sitcom in America, "The Simpsons," owes much of its popularity to Homer Simpson; a selfish, slovenly adorable character whose single goal at work is to get away with as much goofing off as possible, even if it means risking a nuclear melt-down. While Homer is a parody of the average American workerâ€”taken to impossible extremesâ€”he does represent a condition that affects much of the working class: an "us versus them" mentality. Homer does not see himself as a key contributor in his company, but rather as just another cog in the wheelâ€”an attitude that can lead to a loss of productivity and effectiveness. So, how does a business fight this prevailing employee attitude, and what is HR's role in the process? Embrace Transparency â€” Down to the Bottom Line HR's current favorite buzz-word is employee engagement, with little wonder. In the October 2015 study titled "Technology-Enabled Employee Engagement: Top Five Features Your HCM System Should Have," the Aberdeen Group found that companies with dedicated engagement programs experienced a 26 percent greater annual revenue increase on average. They cited five enablers for engagement, two of which I believe are the most relevant to HR: "open communication" and "recognition." The Aberdeen report emphasized that part of your engagement plan should provide employees with a stronger connection to the company's purpose. For many companies, this translates to sharing corporate processes, values, goals, visions and does-and-don'ts, but they rarely venture into sharing financial information or explaining to a new-hire how she fits into the overall profitability of her department. However, communicating about financials may be the missing piece of your engagement puzzle. In aÂ recent Harvard Business Review article, authors Bill Fotsch and John Case explain how sharing key financial numbers with employees has proven to be even more effective for engagement than employee stock ownership. It's Not About the Spreadsheet As human resources controls the new-hire orientation and sets the tone for employment, you're in a special position to be transparent from the start. But if you just hand new-hires or tenured employees a financial sheet and expect them to be more engaged, you have missed the point altogether. The idea is to give every employee a sense of how their jobs impact the bottom-line. No matter how low on the totem pole workers are, for the sake of future employment and salary increases, they want the business to succeed. Explaining to the janitors that their work of diligently cleaning the facilities helped potential clients feel positive about your businessâ€”which was an essential part of achieving a 25 percent profit margin last monthâ€”will help them see their jobs in a new light. Fostch and Case found that conversations like this not only instills pride in a lower-level employee's work, but also encourages an entrepreneurial spirit as employees look for new ways to save money and increase productivity for better margins. The Power of Involvement In a Wall Street Journal report titled "What Your Employees Don't Know Will Hurt You," the author tells the story of a fast-food outlet where the young employees were taught how to read a simple financial statement. The managers would post a weekly profitability chart on the wall of the breakroom, and bonuses were paid based on how well the business was doing. It didn't take long for everyone to become interested in how they could contribute to making the profit margin grow. Whether you celebrate reaching your financial target with a cash payout or a Friday pizza party, there needs to be some tangible way to cement the idea that everyone in the company is important and involved in financial successâ€”and that it takes group effort to turn a profit. A Battle on all Fronts Of course, HR will also have to convince upper management that financial transparency is the right path to take. Sometimes the "us versus them" attitude comes from the top of the organization, too. Traditions are hard to overcome, but once you've armed yourself with the right information to convince executives of the power of transparency, victory will be within your grasp. However, the battle is not over. Your recognition and rewards program will need to be revamped and designed to reflect your new culture of openness. Frontline managers will need to be brought onboard so that they too understand the new philosophy. Once everyone is fighting for the same team, "us versus them" will refer only to your competitionâ€”and I pity those who fight for your share of the market! Photo: Creative Commons
Are You Getting Your Employees Engaged?
Engagement is the emotional connection employees have to their organization. Highly engaged employees believe in what theyâ€™re doing, feel a sense of ownership and will deliver more than whatâ€™s required in their roles; disengaged employees might not even come in on Mondays. So if you want your people to a) show up and b) give 110%, here a few things to keep in mind. Engagement matters Companies with higher employee engagement experience reduced absenteeism and turnover, fewer safety incidents and increased productivity and profitability. Engaged employees are better brand ambassadors, creating more positive customer experiences and therefore happier customers. Basically, an engaged workforce is a good thing. More than money (or massages) Engagement is boosted by positive working relationships, learning, development and progression opportunities, feeling valued (as people, not just as labor units) and being empowered. You canâ€™t rely on increased compensation or office perks; theyâ€™re unlikely to make a difference to most people. Growing companies have an advantage Smaller companies tend to have higher engagement as teams are small, tight-knit and focused on the common goal. Thereâ€™s nowhere for underperformers or poisonous personalities to hide, and itâ€™s easy to recognize achievements. Of course, clearly communicating direction and hiring the right people are critical for reinforcing this culture! Happiness is important, but it isnâ€™t everything People can be perfectly happy at work without being engaged; theyâ€™ll do their jobs but not necessarily go the extra mile. On the other hand, engagement can encourage happiness: highly engaged employees might overlook the little things â€“ no coffee in the break room for example â€“ that would make less engaged employees unhappy. Managers are kind of a big deal Engagement depends not only on what the company can offer, but the relationships people build in the workplace. Managers need support to promote individual engagement: build strong relationships, leverage strengths, encourage development, and discover everyoneâ€™s unique motivators. Baby Boomers in particular are likely to become more or less engaged as a result of management support (or lack thereof). A very long engagement People are usually engaged in their roles when theyâ€™re starting out, so the challenge is maintaining that commitment and enthusiasm throughout their careers. New employees are usually encouraged to innovate, enjoy individual attention and get continuous information about the company, expectations and performance. Continue in this vein, and give them ample opportunity to develop and progress. So youâ€™re engaged, or not. Now what? You can easily hire a company to measure your engagement levels or do it yourself with a survey. But itâ€™s not enough to measure â€“ you need to collect actionable, relevant data so you can make changes as a result of your findings. If you ask employees if they have enough learning opportunities, be prepared to offer more if the answer is â€˜noâ€™. Engagement needs commitment Running an engagement survey and not doing anything with the results is a surefire way to undermine your efforts; remember employees who donâ€™t feel listened to are unlikely to engage. So if you want an engaged workforce, focus on engagement drivers, Always Be Communicating, lead from the front and model the values and behaviors you want to see in your people. Itâ€™ll pay off! If you're a member of HR.com, come along to this free webinar on October 29 and hear what CSOD's very own Engagement Manager Rachel Light has to say about getting â€“ and staying - engaged.
How to Create a Culture of Curiosity at Your Company
In a time ofÂ rapid technological change, innovation is a critical component for growthâ€”even survival. But what does it mean to be "innovative?" Feeling ideas flow and challenging the status-quo come to mind. In fact, at the root of all innovation is one important component: curiosity. And building a culture of curiosity at your company will, I believe, drive innovation for years to come. In my upcoming book "Cracking the Curiosity Code," I set out to learn how leaders at some of the most innovative companies create a culture of curiosity. After completing nearly one thousand interviews with leaders across the country, I found that every company had three qualities in common: 1) They Think Outside the Box Companies with a strong culture of curiosity are constantly thinking beyond the confines of how things have been done in the past. One of my favorite examples of thinking outside the box is that ofÂ a physician at England's Great Ormond Street Hospital. After the hospital experienced a number of casualties during patient transfers, the doctor brought in a Formula One racing team to evaluate the hospital's processes, asking them to make observations based on their own methods. The process recommended by the racing team (a three-step approach to triage) reduced the hospital's errors by more than 50 percent. This was only possible because the hospital was open to trying something new. To encourage your employees to find new solutions to old problems, consider hosting aÂ hack-a-thonÂ that focuses on solving a longstanding problem in a new way. Or put new hires through a rotational programâ€”where they spend a set amount of time in finance, marketing and salesâ€”that will expose them to a variety of different perspectives and approaches to the problems your company is working to solve every day. 2) They Embrace New Ideas A key part of being curious is feeling safe enough to ask questions and try new things without fear of repercussion. If you want your employees to feel comfortable doing either of these things, you must foster a culture that embraces new ideas. Part of building a culture where employees feel safe to suggest new ideas is communicating the fact that questions and proposals are valued. In order to achieve this, find out what has inhibited employees to suggest new ideas in the past. You can give employees aÂ curiosity assessmentÂ that will identify which aspects of company culture need to be improved to make them feel safer. Once you have the results, create action plans with employees to help them incorporate curiosity into their day-to-day. 3) They Build Curiosity Into Development Enforce the importance of curiosity by making curiosity development part of the yearly performance review. Evaluate the extent to which your workers think outside the box to solve problems, ask key questions and experiment without fear. And, to help them learn how to be curious, qualities that contribute to developing curiosity likeÂ improving emotional intelligence and engagementÂ should be incorporated into your organization's cultural development process. Leaders can schedule monthly or quarterly meetings to assess progress in these areas. Creating a culture of curiosity depends on leaders who can create an atmosphere where questions and ideas are embraced. When that occurs, you'll create a path to a more engaged, innovative and productive organization. Photo: Creative Commons
How to Take an Intentional Approach to Inclusive Leadership
Living and working in the digital age, with its constant change and new innovations, is both exhilarating and at times frightening. There has never been more opportunity, yet weâ€™re all at risk of being disrupted at any time. At Cornerstone we often say â€œtomorrow will look nothing like today,â€ but since no one knows what the future will bring, what can individuals and organizations do to ensure that we are not the ones being disrupted? The answer to this question lies in understanding a key difference between the digital age weâ€™re living through and previous industrial revolutions.Â Â Â The digital age allows you to tap into a world market easier and faster than ever before.Â Itâ€™s how Cornerstone can deliver Talent solutions to 75 million users across over 180 countries. But to take advantage of a global market, you need to understand the world. And there is no better way to do this than by creating and developing diverse and inclusive teams. Diversity and inclusion (D&I) is more important for business than ever: a truly diverse team increases team intelligence, offering different perspectives and skill sets. Despite these trends, companies have been slow to successfully implement D&I, and inclusion specifically has lagged. One 2020 survey suggests that while 9 in 10 employees described their companies as diverse, 3 in 10 said they didn't feel a sense of inclusion or belonging at work. Even if a company has hired a diverse team, it wonâ€™t benefit from increased team intelligence unless employees feel they belong: employees who donâ€™t feel included will keep their ideas and opinions to themselves. Think about every cringe-worthy Super Bowl commercial youâ€™ve seen, and youâ€™ll understand the dangers of people being afraid to share their opinion.Â In 2019, I was tapped to lead the D&I initiative within Cornerstoneâ€™s tech org. I quickly realized that a true sense of inclusion has to start with the leadership team, because leaders are the ones who drive social norms at companies. Their actions have a trickle-down effect. So I implemented a plan to drive inclusive leadership at Cornerstoneâ€”and in the process I learned a great deal about what defines inclusive leadership, how to implement it, and how it can continue to evolve.Â What Does an Inclusive Leader Look Likeâ€”and Why Do They Matter? When our CTO asked me to take on this effort to increase D&I in Cornerstoneâ€™s tech org, I didnâ€™t get busy creating employee resource groups or mentoring programs targeting minorities. Instead I gave myself six months to achieve one very strategic goal: convince the 20-person tech leadership team that inclusion is integral to our strategic vision for the company. In that time, I acted as a coach and D&I advocate to these leaders, helping them first understand what it means to be an inclusive leader. Harvard Business Review research suggests that there are six core traits of inclusive leaders: Visible commitmentÂ HumilityÂ Awareness of bias Curiosity about others Cultural intelligence Effective collaboration Inclusive leaders pay attention to who's invited to meetings, they don't tolerate disrespect, and they make sure the loudest person in the room is not doing all the talking. And by modeling inclusive practices, they drive social norms at the company.Â Think about unconscious bias training at companies today. If employees hear about this training from the HR department, people will look at it like a box to check. But when your CTO or manager says, â€˜Hey, this is really important. And here are all the benefits we get as an organization, as people,â€™ it changes people's behavior.Â How to Be an Inclusive Leader Becoming an inclusive leader is a process that starts with the first of HBRâ€™s traits: commitment. If you commit to being an inclusive leader, the rest of the traits will follow.Â As a biracial woman with a 20-year career in software engineering, I am all too familiar with the experience of being an â€œonly,â€: the only woman on a team, in a room, or at a leadership table. This made it easy for me to think I would be more naturally inclusive and able to counteract my biases at work. But then, during a one-on-one meeting, a member of my team called me out. She told me that she felt unappreciated and excluded when I recognized a group of employees for their work and neglected to include her in that recognitionâ€”even though she was a major contributor to the project.Â It was an important learning moment for me, but also one that wouldnâ€™t have happened had I not committed to building trust. She felt safe to share how she felt and knew I was open to hearing about mistakes I make.Â Â As I was working with my peers on the leadership team, I challenged them to build the same openness and trust with their teams. I asked them to think: When was the last time someone called you out about your bias? When was the last time someone disagreed with you? If no one challenges you, itâ€™s not because you are perfect. Most of the time, employees arenâ€™t going to be forthcoming with tough feedbackâ€”as a leader, you have to invite that feedback, listen to the feedback without reacting, and then learn from it and change your behaviors.Â Â Â Driving Long-Term Inclusive Leadership Ultimately, I met the goal I set for myself in the first six monthsâ€”and it had exactly the impact I was hoping for. The leaders prioritized D&I and as a result, employees began raising their hands to participate. The visible commitment demonstrated by leaders gave employees permission to organize and start speaking out. We quickly had 50 volunteers to work on different committees internally to drive ongoing change and advance D&I through all areas of our technology department. Since then, weâ€™ve seen many examples of inclusive leadership in action, like how our leadership team recently took advantage of remote work to invite more people to the table for our annual cloud summit, where we make decisions about our tech stack. Instead of a small group of people gathered at headquarters, we had 100 people from around the world participate. And it was by far our most successful and insightful summit yet. Inclusive leadership is, above all, an ongoing journey. You can never put this on auto pilot. Youâ€™re always learning. And as we saw with the pandemic, things change all the time; inclusive leadership is about constantly expanding your understanding of people and culture, and consistently adjusting the work environment to ensure everyone has a sense of belonging and contributing fully.Â To learn more about inclusive leadership, check out insights from industry experts below. And for even more insights and strategies to build an inclusive culture in the workplace, tune intoÂ Season 3 of HR Labs, where we focus each episode on strategies to take D&I from intention to action.Â
Inspiring Teamwork: Lessons From a Serial Collaborator
One of my favoriteÂ Disrupt YourselfÂ podcast guests in 2018 wasÂ Peter Simsâ€”serial entrepreneur, author ofÂ Little BetsÂ and founder ofÂ Parliament,Â BLK SHPÂ andÂ Silicon Guild. He began his career in venture capital, but with time and maturity, he recognized that the long work weeks and bizarre hours weren't for him. He left that world to enroll in business school at Stanford, where he realized that what he loved most was collaborating with fellow entrepreneurs as they worked to realize their dreams. Throughout his career, Sims has had a string of successful collaborations. At Stanford, for example, he met Bill George, former CEO of Medtronic, who was, at the time, a professor at Harvard Business School. They discovered a shared interest in effective, authentic leadership and George invited Sims to collaborate with him on a book titledÂ True North: Discover Your Authentic Leadership,Â which quickly became a bestseller. With several similar success stories under his belt, Sims is now teaching others why being an effective collaborator is critical for employees across organizations, from entry level roles all the way up to the C-suite. After all, ideas developed by teams of three or more people haveÂ 156 percent greater appealÂ than those developed by teams where just one or two people have played a hands-on role. And while it may seem that creating a synergistic team often comes down to luck, there's also quite a bit of strategy involved. I asked Sims to dish on what makes someone an effective collaborator and how to create a collaborative workplace. Three Attributes of Effective Collaborators CuriosityÂ is integral to discovery, innovation and, not coincidentally, to successful collaboration. â€œPeople who are curious and are lifelong learners are going to be drawn to other curious people who they think they can learn from through an interaction," says Sims. GenerosityÂ has to be "at the core" of collaboration, says Sims, because collaboration is inherently a two-way street. Part of it is giving somethingâ€”be it skills, advice or supportâ€”and part of it is receiving that back. After leaving the VC world, Sims became "very focused on people who had a certain value-set and were motivated more by creation than transaction." People who are only interested in gaining from collaborations aren't good partners, he explains. ProductivityÂ is critical for an effective collaboration, because "good collaborators want to get stuff done. They don't want to talkâ€”they want to do," Sims says. Creating a Collaborative Workplace Though the three attributes of effective collaboration that Sims outlines are often innate to certain employees, you can alsoÂ cultivate these traitsÂ through the right training and corporate environment. Here's how: 1) Inspire Learning Don't make the mistake of only offering new opportunities to employees as an incentive to stay when they are already halfway out the door.Â Learning initiativesÂ and ongoing training both reward and cultivate curiosity, as does mixing up team composition and assignments on a regular basis. Challenge employees that have maxed out their potential in one role and are ready to disrupt themselves. Encouraging them to commit to a new project contributes to both employee retention and company innovation. 2) Provide Meaning Many workers today are motivated not only by raises and promotions, but also by meaningful work and contributing to important social causes. Make sure company values are clearly defined and articulated. Be warned: businesses that focus solely on transactional relationships and the bottom line will be less attractive to generous collaborators. 3) Empower Problem-Solvers Fill your workplace with people who relish challenge and find fulfillment in developing solutions to big problems. A team with only a few â€œcan-do" personalities will be hamstrung by the less enthusiastic members. If an employee is disengaged, she may need a new challenge or, sometimes, a new workplace. Be strategic about meetings, avoid busy-work, unnecessary window dressing and other time wasters. These are irritants to effective collaborators who want to get stuff done. In 2019, make fostering collaboration in the workplace a priority. Your employees may be craving collaboration more than you realize, and activating it can unleash innovation in a powerful way. â€œA lot of people are in jobs where they feel alone," Sims says. While isolated geniuses can have breakthrough ideas, most of us benefit from working in situations that favor positive collaboration. Even the least creative among us may have a flash of inspiration when in the company of stimulating friends. Photo: Creative Commons
Lifetime Employment: One Company Promises Never to Fire
How would offering lifetime employment to your employees change your organization?Â Ask almost any HR professional and they would tell you that employee terminations or layoffs are the hardest and most heart-wrenching parts of the job. However, the traditional employment model touts them as a necessary evil. One e-commerce company,Â Next Jump, is taking a different approach, promising to never fire and offering additional training if a performance issue arises. In a recentÂ TED Talk, "Why Good Leaders Make You Feel Safe,"Â author and motivational speakerÂ Simon SinekÂ used family structure as a way of understanding this sort of approach. "A company is a modern-day tribe. Hiring someone for your company is akin to having a child," he says. "If you have hard times in your family, would you ever consider laying off one of your children? We would never do it. Then why do we consider laying off people inside our organizations?" At Next Jump and other organizations that have found alternatives to firing, Sinek describes how this form of leadership creates a workplace where people feel connected, personally and emotionally.Â According toÂ Jay Forte, author andÂ certified workplace coach, this is an extremely valuable quality for organizations to develop. "We are in an intellectual workplace where our performance is the best when we are intellectually, personally and emotionally connected to work," he says. Forte describes these three fundamental connections in a high performing workplace:Â Intellectual: Employees haveÂ the abilities and talents to perform the role â€“ they are capable and competent.Â Emotional: They are inÂ roles that inspire them; they feel like they make a difference and are motivated by the work.Â Personal: They experience trust, respect, and meaningful relationships with their teams and managers. "Engagement happens when employees see something to commit to," Forte says. A company that commits to employees' futures shows them that they're more than just cogs in the wheel. Forte explains, "This type of leader wants more for their employees than for their customers because they know that an employee-focused workplace will create employees committed to do extraordinary things for their customers."Â When it comes to hiring as well, organizations that commit to never firing are forced to hire slowly and very deliberately. Forte says this type of hiring model (whether or not you choose to offer lifetime employment) is something all companies should consider. "When we choose wisely about who we bring into our organizations, we need to be aware we are making a lifetime decision," he says. "Not everyone fits in the organization. Therefore, choosing wisely initially is critical. Once chosen, it is right to think that employees will spend all of their career with the organization â€“ this completely changes how we think about our people."Â
Taking Care of Yourself First
The world of work changed virtually overnight with the global spread of COVID-19. In this series, we'll share personal stories and perspectives from Cornerstone employees whoâ€”like so many of usâ€”are doing their best to balance life, work and learning from their couches, kitchen tables and other makeshift office spaces. Â +++++ When employees come to me worried about missing work for family commitments or because they are sick, Iâ€™ve always given the same advice: Take good care of yourself first because, frankly, youâ€™re useless to me and the business if you are sick, anxious or unable to be fully present. Itâ€™s my tongue-in-cheek way of saying not only is it OK to prioritize your well-beingâ€”itâ€™s expected. That advice is especially important today. Getting through these uncertain and turbulent times will only be possible if we can all come togetherâ€”as co-workers, as friends and families and as neighbors. And to truly be present for our communities, we must first take care of our own mental and physical health.Â Â For so many of us, these past few weeks have been a struggle. I personally have been coming to terms with my â€œnew normal,â€ which includes a full-time job, homeschooling a first-grader, keeping a 4-year-old entertained and supporting a husband who still has to work outside of the home. And amid all of that, Iâ€™m still finding ways to focus on my own health and well-being. 1. Find Three Things I discovered this practice when I brought my first baby home from the hospital, an event that feels oddly similar to this current situation, given the disruption in schedule and consistency, the isolation and the worry over the health and safety of others. During that time, I realized I had to massively simplify my expectations of the day and focus on three things I could control. Now Iâ€™m returning to the same ones I chose seven years ago.Â Each day counts as a success if I can: 1) Make my bed 2) Make my coffee 3) Get fresh air (ideally, get out for a walk) Each of these activities carries meaning for me because of the ritual or sense of control they provide. But they can really be any three things, as long as they are simple and achievable. 2. Strengthen Your Virtual Connections I self-identify as an extreme extrovert, so one of the biggest challenges for me has been missing things like the five-minute connection I get with other parents at drop-off or looking forward to soccer games. Heck, I would sit in any amount of traffic just to be able to see my co-workers face-to-face again!Â Even though several of us had worked remotely a few days a week prior to COVID-19 and were used to not seeing one another on a daily basis, we all wanted to connect more regularly as a result. So, we set up a daily 15-20-minute virtual check-in. One day we might scale it back, but for now, we all look forward to that time to see one other and laugh together. Iâ€™ve scheduled similar check-ins with my friends and family, and so has my daughter. And this weekend, I will be hosting my first virtual game night with a group of other parents. 3. Practice Simple Self-Care Early this year, I set a goal of establishing self-care practices, which forced me to evolve my thinking: Itâ€™s not just about pampering yourself; itâ€™s about sticking to routines that keep you grounded and healthy. But with my gym closed, my appetite on the fritz and my stress levels seemingly spiking on the hour, how would it be possible to manage self-care?Â According to Dr. Nadine Burke Harris, an expert in the field of toxic stress, â€œWhat research tells us is that sleep, exercise, nutrition, mindfulness and a nurturing environment can reduce stress hormones and enhance the ability of the brain to recover from stress.â€ These past couple of weeks, Iâ€™ve focused on getting quality sleep, drinking water and eating protein (not the brownies I really want), and doing some exercise every dayâ€”even if itâ€™s joining my kids for unicorn yoga. Iâ€™m trying to fit some mindfulness into the mix, but itâ€™s difficult when small humans are crawling on you. The bottom line is that everyone will deal with this uncertain time in different ways. And every day will bring new challenges as we strive to understand and organize our new normal. But the best way I know to be the person my community needs is to focus on the things that keep me grounded and healthy. Hopefully, you can do the same. Brenna Lenoir is the Director of Field Marketing at Cornerstone. Â
Want Engaged Employees? You Need Values First
Employee engagement may be the latest HR buzzword, but that doesn't mean you should ignore it as a fad. With onlyÂ 13 percentÂ of employees engaged at work around the world, the majority of employers have a lot of room to improve â€” and positively impact the bottom line while they're at it. A recent reportÂ from Dale Carnegie found that companies in the United States with engaged employees outperform those without by up to 202 percent. Similarly, according toÂ Gallup, organizations with high engagement levels also report 22 percent higher productivity. Of course, there's noÂ lack of adviceÂ on how to join this club of highly engaged and high performing organizations, but I think any engagement effort comes down to a crucial foundation: your values. As a company leader, in HR or at the executive level, strong personal values allow you to guide the organization in a positive and genuine direction. And when your organization demonstrates strong values, then you will begin to naturally attract and hire employees who share and aspire to the same values. Building a culture of purpose and engaging employees still takes significant time and strategy, but finding the right kind of people to work at your organization is a crucial part of starting this journey. How to Define Your Values If "values" seem like a vague concept to you, let me put it this way: What defines you at your core? It's not an easy question to answer â€” and it shouldn't be. Over the years, I've found that this five-step exercise can provide an inspirational start: 1) Identify a peak moment in your life Can you recall a moment where your life couldn't get any better? When everything felt aligned? It may have even felt like the best day of your life. Now, describe this peak moment in detail. If you are working on this exercise alone, write the description. If you are doing this with someone, talk about this moment for 2-3 minutes while the other person takes notes. For example, one of my peak moments was taking leaders onÂ Safaris for the Soul in Africa. I loved watching the leaders grow during the two-week program and hearing the wildlife sounds. 2) Discuss the values exemplified in this moment Why do you remember this moment so clearly and fondly? Think about why it stands out to you as a defining experience in your life: Was it the place? People? Activity? There were three things that contributed most profoundly to my peak moment: being outdoors, working with people to develop their potential and being adventurous. 3) Pick the most important value out of your list Remember that your values apply to both your personal and professional worlds â€” pick one value from your list that you think is particularly important to you in any context. For example, I would chooseÂ "adventurous." 4) Define what the chosen value or values mean to you Why did you choose this value out of all of the ones you listed? In what other ways have you displayed or followed this value in your life? This should be a personal description â€” so don't worry about creating a "dictionary" definition that could work for everyone. In my mind, for example, "adventurous" means choosing an unconventional path, trying lots of new things, going to new places, exploring options and tinkering with ideas to find solutions. 5) Choose a value name that resonates with YOU Your value doesn't necessarily have to be one word â€” it could be two words, or a short phrase. Think of what name exemplifies your value. It could be the original word you wrote on the list, or a brand new one. Most people would simply call the value I identified â€œadventurous.â€ However, the word adventurous doesn't resonate with me â€” instead, the name â€œwind in your faceâ€ is much more memorable. After walking through these five steps and coming to a clear value, go back to step one using the same or different peak moments until you've identified five or so core values. Putting Your Values to Practice As a leader, it's especially important that you exemplify these values in the workplace and use them to guide your business decisions. You need to walk the talk. Before you make an important decision, review your list of values and consider how your potential courses of action align with each of your values on a scale of 1-10 (1 being not aligned at all). When you're done, you want at least an average of 7 â€” less than that likely means the course you're considering will not only lead you astray, but your company as well. By integrating your personal values into all aspects of business, you will begin to direct the company in a more thoughtful manner and encourage your colleagues to do the same. I also highly recommend working through the values exercise with your leadership team, even if you've already done it alone. By helping each member of the team find his or her individual values, you will move toward remedying the colossal lack of engagement in today's workforce. Photo: Shutterstock
Webinar Recap: How ASU Sustained Its Learning Culture During Profound Disruption
The Arizona State University measures its value not by whom it excludes, but by whom it includes and how they succeed. At the core of the universityâ€™s charter is an effort to not only advance research and discovery of public value, but to also assume fundamental responsibility for the economic, social, cultural and overall health of the communities it serves. With over 120,000 students scattered across five campuses, as well as online and in over 140 countries, itâ€™s no wonder that ASU takes a highly strategic and laser-focused approach when introducing new technology. â€œOur enterprise technology strategy is all about advancing our mission of inclusivity. We always talk about technology as a catalyzing force for good that enables our vision for the â€˜New American University,â€™ or the university of the future,â€ said Samantha Becker, ASUâ€™s Executive Director, Creative and Communications, University Technology Office in a recent webinar, â€œHow ASU Kept Their Learning Culture Strong During Profound Disruption.â€ COVID has certainly been a disruptor, but there have been and will be others. To continue to provide students with a high-quality education that leads to a successful career, the New American University must be flexible, adaptable and designed to empower its employees. Simply put, it must become the university of the futureâ€”and technology will play a massive role in making this flexible future possible. The Five Facets of New Tech at ASUÂ For ASU, any new technology has to go through a rigorous review process and gain approval from an advisory board. It also must meet five key criteria: deliver social and economic impact; offer an enterprise experience, accelerating capacity through operational optimization; fosterlearner success, empowering all learners through inclusive strategies; be a next-gen solution, architecting cutting-edge practices in research, security, data and learning; and be a tool that enables visionary leadership to shaping the future through entrepreneurial thinking, empathy and community engagement.Â Â The criteria is rigid for a reason: ASUâ€™s strict guidelines pay off when the university has to lean on its tools to support its students and staff. For over two years now, the school has been using Cornerstone Learning todevelop a platform designed to reach its professional staff at scale and anywhere in the world. And when the COVID-19 pandemic hit, it was clear that the commitment to perfecting ASUâ€™s platform paid off. Facing Down COVID-19 Disruption One of the biggest challenges that ASU faced in the early days of the pandemic was getting its highly decentralized system to work together. Thatâ€™s where their learning platform came in handy to help ASUâ€™s employees overcome obstacles in a manageable way. Though the school always had the â€œundercurrent of the right remote technology in place,â€ it wasnâ€™t something they ever tried to do at scale, Jillian McManus, D.B.H., Executive Director of Workforce Development and Health, Office of Human Resources at ASU, explained. However, the pandemic taught them that it could be doneâ€”and quickly. In a matter of weeks, the school shifted to a virtual learning environment built for staff, offering all training and remote resources via its Cornerstone LMS, which the university branded â€œCareerEdge.â€ ASU swiftly added courses on stress management, tips for remote work and other materials to its learning platform. The university introduced documentation guides for staff and rolled out remote training, all in an effort to arm its staff with the tools needed to continue to do their jobs effectively. Suddenly, people who had never used the platform before were logging on and accessing these resources. People who had already been fairly familiar with it were using it in new ways, according to Kevin Salcido, VP HR/CHRO at ASU. And, when the social unrest following the murder of George Floyd unfolded, CareerEdge once again helped staff find the support it needed with courses and information around diversity, empathy and bias. The University of the Future As ASU continues to navigate academic life through COVID-19 and beyond, Salcido said the school has three priorities that have proven incredibly valuable over the past few months: continued communication, collaboration and compassion. Moving forward, Salcido says the school will double down on being transparent with students and staff about changes, work across departments to ensure decisions are made thoughtfully and, perhaps most importantly, remain sensitive during this difficult transitional time. But, with all that in mind, Salcido wants to keep moving fast. Itâ€™s essential for innovation, he explained: â€œSomething we realized is some of the decisions that would have taken organizations years to implement took us just weeks to make happen because we had no choice. We had to act quickly.â€ And he doesnâ€™t want to go back to how it was beforeâ€”and Salcidoâ€™s fellow presenters echoed his sentiment. McManus, for example, oversees a counseling service at ASU, and said sheâ€™d been thinking about offering remote teletherapy for years. During the pandemic, she was able to deploy a remote option in just three weeksâ€”and also wants to see more of that fast-paced innovation. â€œAnybody thatâ€™s been with us for more than a minute knows that innovation is what weâ€™re all about. The silver lining of this situation is that we all get it on a cellular level; itâ€™s not just a philosophy. We canâ€™t lose that. Weâ€™re going to continually innovate and move quickly,â€ McManus said. To view the full webinar and learn more about ASUâ€™s actions during the COVID-19 pandemic, click here.
Webinar Recap: To Weather Turbulent Times, Implement An LMS
The beginning of a pandemic hardly feels like the best time to introduce new technology or leverage existing tools in new ways, yet for Floridaâ€™s Collier County Board of County Commissioners and for Massachusettsâ€™ Department of Transportation (MassDOT), the timing actually worked out. Not only did their learning management systems enable both agencies to overcome various aspects of COVID-19 disruption, but they were also so effective that theyâ€™re now poised to play critical roles in the organizationsâ€™ future plans. For Collier County Florida Board of County Commissioners HR manager Erin S. Thoresen, using their existing LMS to introduce virtual onboarding helped solve a critical onboarding challenge. When social distancing recommendations and a mandatory stay-at-home order made in-person orientation nearly impossible, Thoresen and her team leaned on Collier University to welcome new employees and set them up for success.Â Meanwhile, MassDOTâ€™s Director of Education, Development and MassDOT University Mike McDonald used the LMS, which they named The Learning Hub, as a tool for employee development at a time when many workers were forced to stay home and off the job. Both shared how leaning on an LMS helped them weather the initial shock of COVID-19 shutdowns and explored the role that the technology continues to play as states slowly begin to re-open in a recent webinar, Talent Management Strategies for Agencies in Turbulent Times. The key takeaway? If youâ€™re on the fence about implementing an LMS, thereâ€™s no better time than now. Collier County Uses LMS for Remote Onboarding Since implementing its LMS, which it branded as Collier University, Collier County has primarily been using the tool for compliance training, such as its Human Resources and Environmental Health and Safety requirements. But when the COVID-19 pandemic forced many employees to work from home until further notice, Collier University took on a new role. In the past, orientation was conducted on-site and lasted two days for Collier Countyâ€™s newly hired employees. With the CDCâ€™s social distancing recommendations in place, the agency could only hire nine people at a time, which sufficed in the interim, but wasnâ€™t a long-term solution given the teamâ€™s typical hiring volume. So Thoresenâ€™s team shifted focus to leveraging the LMS for orientation. â€œWe turned on a dime and created a curriculum for new employee orientation. We put that in through Collier University and then by the middle of April, we had our first online orientation,â€ she explained. Her team also continued to check in with new hires using Skype and other remote communication tools, ensuring that they had face-to-face contact and felt supported throughout onboarding.Â As a result of social distancing recommendations and classroom size no longer serving as limitations for Collier Countyâ€™s Board of County Commissioners thanks to Collier University, the team did not need to implement a hiring freezeâ€”or even a hiring slowdown.Â So far, feedback from users has been positive. Not only do new hires feel like theyâ€™re getting the information they need, but supervisors also enjoy the efficiency of the experience. Employees are ready to work and prepared with the credentials they need to get started from day one. Plus, by introducing the LMS to new hires from the start, the agency is setting up a culture in which employees know they can turn to the solution for resources.Â Once Thoresenâ€™s team is able to return to more normal operations post-COVID-19, the LMS will continue to be a key part of the onboarding strategy. â€œWe now have an opportunity to really evaluate the advantages of in-person orientation and online training and find the right balance,â€ she said.Â During the Pandemic, an LMS Provides a Growth Opportunity for MassDOT Employees For MassDOT,Â The Learning Hub, also provided a vital resource during the pandemicâ€”even though the agency implemented it just two weeks before the statewide shutdown. With employees forced to work remotely or not at all, it was a delicate time to roll out the LMS, but MassDOT knew that it could serve as an important tool for staying productive and engaged. Though the solution was intended as a way to centralize compliance and training records, it was important to highlight its other benefits, like personal development, as well. â€œWe had many employees that we had to redeploy, and others that were underutilized.. We were able to find value in the time that may have been wasted otherwise,â€ McDonald said.Â To prioritize the learning and development opportunities available in the LMS, McDonaldâ€™s team did not use it for any mandatory compliance training for the first two months. Instead, they worked with MassDOTâ€™s HR departments to review more than 2,000 courses available through Cornerstoneâ€™s Content Anytime and select some of the most relevant course clusters for various departments, including a dozen courses for remote work enablement. Already, 40% of MassDOTâ€™s 10,000 employees have taken at least one non-mandatory course over the last three monthsâ€”and many of them have taken up to four.Â According to McDonald, the adoption rate has been â€œimmense,â€ and manager endorsement had a lot to do with that. â€œWe did many live demonstrations of the tool with managers, because we knew we needed their buy-in. Weâ€™ve done a lot of surveys, and we knew that managersâ€™ top dissatisfaction with the old system was the inability to get information quickly so we highlighted that this would be a benefit this time around,â€ he said.Â Indeed, the LMS has enabled a great deal of communication across the agency, with various departments reaching out to McDonald to access the LMS. â€œDepartments we had never communicated with reached out to us about putting assets online. We had teams recording empty room classes that they wanted to then broadcast out, so we quickly became a vital part of response to the crisis,â€ he said. Widespread familiarity with the tool and its capabilities was an early goal for McDonald, and his team succeededâ€”more than 80% of the organization now know about the LMS and use it in various ways, from onboarding to elearning and more.Â As both Collier County and MassDOT continue to evolve their use of the LMS, both Thoresen and McDonald said that the key to getting initial buy-inâ€”from both users and executives in the C-suiteâ€”is making the advantages clear. â€œGet allies and make the case for return on investment,â€ McDonald urged. â€œIt all worked out for us because we made the right business case,â€ Thoresen agreed. â€œWe had a solution for an urgent problem.â€Â Â Â To view the full session on demand, click here.Â
Why Creating a Learning Culture Is an Opportunity for Change
Have you noticed that over the past year, conversations around major incidents of unconscious bias and sexual harassment have almost always included learning as part ofÂ the solution? It's more important than ever to create a culture of learning within our workplaces, because only through a culture of learning can we adopt new mindsets, behaviors and skills that make workplaces inclusive for everyone. And who better than learning practitioners to lead this charge within their organizations? There have been countlessÂ articlesÂ reporting the same thing: employees expect learning as part of their daily jobs. And as learning practitioners, we need to embrace this opportunity and truly elevate ourselves into a strategic position within the company. Embracing this opportunity, however, can be challenging. I get it. I've been in your shoes. I've previously been an L&D practitioner, a learning consultant and have built and delivered courses for global organizations. Whatever challenges you have with creating a culture of learning, I've likely have them, too. Here's what I've learned along the way: Get Out of Your Own Way Sometimes we, as L&D practitioners, can be our own worst enemy. Historically, learning practitioners have rooted our value-add in the complex learning programs we've built for our organizations. Yet those programs are often misguidedâ€”we over-architect and over complicate them, which alienates our employees and complicates our ability to gain strategic buy-in. Instead, we need to focus on creating intuitive and simple learning programs. Learning programs shouldn't focus on the theory of learning, but the practical implementations for employees. Remember, learning builds trust among employees, so build programs with your employees in mind and focus on their needs. As much as we'd like to think that people are motivated to learn because they are told to, or even expect it as part of their jobs, we still need to make content relevant to them. The content within our learning programs should allow every employee to find meaning and tie the ideas presented to pre-existing knowledge, which will drive natural behavioral change. At the end of the day, to truly create a learning culture, we need to get out of our own way and focus on simple learning. We need to realize that our value-add isn't creating programs; it's enabling people to achieve business goals. Think practically about what works, and what drives business goals: This is ruthless relevance. Let it be your north star as you build programs to support the organization. In business, we don't have the luxury of learning for the sake of learning. We learn to grow and be agile. Modern Content for a Modern Workforce Learning contentÂ isn't what it used to be. While I cannot say that the days of cheesy content are fully gone, modern learning approaches are quickly becoming the norm. From a quick Google search to watching a three-minute YouTube video to attending a webinar, there is learning content everywhere. According toÂ Google, there are 500 million views of learning-related content and one million learning videos shared on YouTube every day. We must act as curators in addition to content creators. We must help our people by sourcing the best content that aligns to our goals. This means ensuring that the content we invest in is high-quality, engaging, insightful and easily consumed. We are serving a sophisticated population of content consumers. One way to help ensure you're creating modern content is to use a modern process. Implement anÂ agile frameworkÂ that has been tested and validated. Rather than over-architecting another learning program, create short-form content that can be adjusted after deployment. The goal here is speed. Identify a viable product, deploy it andÂ build in feedback loopsÂ as well as review cycles to improve it on the fly. Give People the Learning They Crave Keep in mind, high viewership of virtual content isn't a threat to formal L&Dâ€”it's a call to action and a model we should understand and utilize to build engaging content and foster a learning culture. Employees want an opportunity to learn. This is our chance to help them thrive and grow. So, let's focus on creating a learning culture that fosters a growth mindset. Photo: Creative Commons
Why Purpose-Driven Talent Practices Matter
As organizations navigate the COVID-19 pandemic, thereâ€™s one guiding star they must rally around: purpose. Itâ€™s no secret that purpose matters to business leaders, employees and consumersâ€”it can motivate candidates to work for a company, make work experience more satisfying and even encourage consumers to be more forgiving when mistakes happen. You might think that during a crisisâ€”like say, a global pandemic or major economic upheavalâ€” organizational purpose would become less of a priority. However, itâ€™s in times of crisis that purpose becomes more essential than ever. In the report, â€œThe Purpose-Driven Organization: HRâ€™s Opportunity During Crisis and Beyond,â€ RedThread Research reveals being purpose-driven can make the difference between an organizational culture that crumbles under pressure, or one that thrives. In the infographic below, RedThread and Cornerstone illustrate how purpose-driven organizations are self-reinforcing systems, what it means to embody purpose and how to ensure that purpose aligns with business priorities. To learn more about becoming a purpose-driven organization, read RedThread Researchâ€™s full report here.
Why Working With Your Hands Is Key to Creativity in the Workplace
What comes to mind when you think of creativity at work? Is it candy walls, arcade games and open spaces for collaboration and play, or is it something more than that? In the business world, creativity is crucial to driving continuousÂ innovationÂ and big ideas. But, all too often, companies confine creativity to team-building activities and off-sites rather then embedding it deeper into the company culture. Van Lai-DuMone, CEO and founder ofÂ WorksmART, is on a mission to change that. WorksmART combines skills training with hands-on creative experiences to help companies such as Google, NBC Universal, TEDxLA and our very own Cornerstone OnDemand change the way they embrace creativity. We caught up with Lai-DuMone after she hosted a workshop at our most recent professionalÂ Development DayÂ to find out more about how companies can infuse creativity and play into their workplace culture. How can companies bring creativity into their day-to-day activities? LEGO Serious PlayÂ or any type of creative, hands-on work where you're allowing people to think with their hands is a good first step. We're not asking [companies] to transform; we're asking them to make a 20 percent shift from what they are already doing. At your next meeting, bring in LEGO bricks, bring in markers, bring in watercolors and just try to think with your hands. Go around the room, ask a question or pose a problem and have everyone try to build or draw their idea. They don't have to be artistsâ€”this is not about creating art; this is about people getting their ideas out in a different tactile way and honoring diversity of thought. How does LEGO Serious Play work? To participate in LEGO Serious Play, you pose a question or problem that you are trying to solve and everyone builds a model, or several models, of their ideas using LEGO bricks. Then everybody shares. This way, you're not just getting ideas from two or three peopleâ€”you're getting ideas from every single person at the table, before you come to any type of consensus or add criteria. [Once you've seen all the options,] you can take a look at them and figure out which ones best the solve the problem, answer your challenge or help you innovate on a new product. Why is thinking with your hands so important to unlocking creativity? The whole idea of thinking with your hands (in other words, making something with your hands) is that you're activating parts of your brain that you just cannot access by thinking and speaking. So, you are really generating new ideas, processes and neural connections that allow you to come up with new ideas and perspectives. You're also giving yourself a way to externalize your thoughts. You're actually building a model that you can now show, rather than trying to explain ideas out of your head. As far as honoring diversity of thinking, everyone is uniquelyÂ creative. We all have unique ideas, and all of our ideas are valid, so through LEGO Serious play or other hands-on work, everyone gets to build and share their ideas. What is one of the biggest challenges companies face when trying to encourage more creativity? How can they overcome it? One of the challenges is something called creative chaos. That's when you're looking around the room, and there's paint everywhere and someone has suggested something wild and crazy, and you're just thinking "Wow, this is really not what I expected. This is giving me a little bit of anxiety, and this is not what I'm used to." Creative chaos is the point where you have no idea if what you are doing is going to work.Â Innovation is hardÂ for some companies because when they hit that creative chaos, they stop because it looks ugly. It looks like it might not work, but instead of going back, push through it and get to the other side, because that's where innovation is going to happen. Header photo: Creative Commons
Why You Need a New Strategy for Retaining Female Talent
There are big changes coming to American companies. While many business leaders look to the economy for trends and forecasts â€” closely following any promising signs as we recover from the 2008 crisis â€” there's another change brewing right under their noses. And it doesn't take knowledge of the stock market to understand. The change is a massive shift in workplace demographics. Four shifts, in fact: Women are leaving the corporate world; nearly half of Americans will be retiring from the workforce in the next decade; minorities are now the majority; and freelancing is the new 9-to-5. Is your organization prepared for the shifts to come? Developing successful organizational strategies is hard enough, but if you develop a strategy without understanding workforce demographics, you're shooting in the dark. This is the first post in a series exploring each demographic trend. Here, a closer look into the first of four: How will the changing gender dynamics of corporate America impact the workforce, and what can you do to prepare? Women Are Becoming Your Competition After years of bumping their heads on glass ceilings, women have had enough of the corporate world. In fact, studies show thatÂ more than halfÂ of women who start out in Fortune 500s leave before they reach the executive level. Women who leave large companies often join upstart competitors or become new competitors by launching their own businesses. As of 2010, there were more thanÂ 8 millionÂ women-owned businesses in the U.S,Â and women-owned firms were growing at twice the rate of all other groups. Why are women leaving? In 2012, women heldÂ 14.3 percentÂ of executive positions at Fortune 500 companies, yet were paid onlyÂ three-quartersÂ of what their male colleagues earned. The wage gap does not reflect a skills or needs gap: Today, young women areÂ just as likelyÂ as men to hold a bachelor's degree,Â 50 percentÂ more likely to have a graduate degree and more thanÂ 40 percentÂ are their families' main breadwinners. So, why does this matter? Gender Diversity Improves Performance One reason your organization should pay attention to gender demographics at work is purely economical. Two recent high-profile studies have found that having even justÂ oneÂ woman on a company's board correlates with significantly better performance. Credit Suisse evaluated more thanÂ 2,400 global corporationsÂ over eight years and found that large-cap companies with at least one woman on their boards outperformed comparable companies with all-male boards by 26 percent. CatalystÂ foundÂ that Fortune 500 companies with women on their boards had significantly higher returns on equity (53 percent), better sales (42 percent), and a two-thirds greater ROI than companies with all-male boards. Female leadership is not a "nice-to-have." It's a must-have for companies to survive and thrive. Organizations that understand the value of diversity need to step up to the plate if they want to attract and retain women. Here, three tips for creating a structure for gender parity success at your company: How to Retain Female Talent 1.Â Start a formal mentoring program.Â People tend to network and develop mentorships with people of their own gender. If men have more opportunity for leadership roles and they network with other men, men will continue to dominate leadership roles. Women, who have mentors with less clout and are sponsored significantlyÂ less than men, need access to mentors and sponsors of both genders. 2.Â Institute flexible work arrangements.Â Fear of negative career consequences, manager skepticism, excessive workload and a â€œface time" culture are among the barriers that prevent employees from adopting flexible work arrangements. Set standards for both genders and give managers the training they need to be comfortable managing flextime workers. This removes the barrier for women who are the primary caretakers in their family of children or elderly relatives, which is a significant amount, according to the Bureau of Labor Statistics. It reports women doÂ 54 percentÂ more of childcare than men, and 50 percent of elder-care. 3.Â Function as aÂ results-only work environmentÂ (ROWE), and create formal compensation policies with clear criteria. ROWE-type policies can help with turnover caused by work-life conflict, one of which is family burdens. The traditional solution to work-life challenges is the decision to have women stay home. This reinforces gender inequality, and subtly disadvantages women, particularly mothers. Judging women by the quality of their work rather than whether or not they are physically present can increase retention. When it comes to attracting and retaining women, good intentions aren't enough. You need an action plan to prepare for the future of work, and you need one now. Stay tuned for the next post in this series about how to thrive amid shifting workplace demographics. Photo: Shutterstock
Your Five-Step Wellness Program Checklist for 2017
It's that time of year again, and nearly every employer is focused on health plan renewals for 2017. In addition to your health care plan, how will you approach employee wellness and mindfulness in the New Year? I've walked numerous clients through their organization's wellness program "resolutions," and along the way I've developed a set of core questions that are key to developing a budget-friendly, strategic and effective plan. Here are five questions about wellness every company should answer heading into the next year. 1) Do we have an operating plan? As with any business strategy, start with the end in mind. What are your goals for this program? Is it to create a more supportive environment, provide health education, improve health or control costs? Answering these questions can help you decide on a program framework, outline the resources needed and estimate the budget required to write your operating plan. I've identifiedÂ four main maturity models for wellnessÂ that you can use to guide your operating plan: 1) Awareness, 2) Activity, 3) Action and 4) Accountability. Oftentimes, I see companies aiming for "Accountability" results (linking specific health risks to dollars in the form of insurance premiums), but with an "Awareness"-level program (simply promoting the current resources your organization has surrounding health and wellness). Understanding how these models are structured, and what results each level provides will help you set realistic expectations. 2) Who's in charge? The responsibility of wellness programs commonly falls on Human Resources. The problem? Most HR teams already have a full plate and may not have the expertise to develop and manage a program. To avoid confusion and stress, determine who's in charge, whether or not they have time and if the time allotted is sufficient enough to meet the goals of the program. If not, you may want to consider adjusting the program goals orÂ outsourcing some or all of your programÂ management efforts. 3) How will we measure success? You can evaluate the effectiveness of a program from one annual health plan renewal to the next, but you need a baseline. Most companies start small and simply measure participation; others measure health or satisfaction changes via a health assessment or job retention. Regardless of what goals you have set, make sure you have data to demonstrate the goals' rationale, so you can measure progress and success. Typically, if you're not achieving more than 50 percent participation in a program, you are missing the employees who need the most help. You may want to consider how to increase participation (as a side note,Â "incentives" like a FitBitÂ are not always the best approach). Your program may just need more time to educate the importance of the initiative and how employees and the employer both benefit from its rollout. Remember, a confused mind usually says, â€œNo." 4) Do we have vendors or partners? There are lots of wellness vendors out there providing all kinds of services. Some have health risk assessment tools and online wellness challenge platforms, while others include health coaching programs and on-site biometric screening events. Now, are these just "vendors," or are they real partners? The difference is crucial: A vendor is only interested in your check, while a partner has a vested interest in meeting the goals of your program. A simple way to ensure you have partners is creating a tiered pricing model based on performance. A common oversight is that program participation is not measured against program costs. So what is the actual cost per participant? And is that number acceptable? If you're paying $3.00 per employee per month (PEPM) and you have 20 percent of your employees participating, then your cost is actually $15.00 per participant per month. If employees are participating every other month, your cost is now $30.00 per participant. Be weary of â€œPEPM" pricing models, because they often do not speak to utilization. At the end of the day, when you pay for â€œPEPM" programs, the vendor is paid a set amount, regardless of their success. 5) How will we fund the wellness program? There are many ways to get creative when it comes to funding wellness programs today, and it doesn't always have to be out of the employer's pocket. I see insurance companies stepping in and providing annual â€œwellness credits," benefit consultants embedding wellness into the overall healthcare budget and even new private exchanges embedding free wellness services for their members. Be resourceful and don't let your organizations wellness budget be the sole dictator of your program's depth. Bottom line, if you come to the table with a solid plan , someone in charge to keep it on track, baseline data for future evaluation and partners working with you instead of vendors working for you, then you will have an â€œinvestment summary" ready to present as a business caseâ€”whether internally or externallyâ€”for the next year of your worksite wellness program. Cheers to a successful year! Photo: Twenty20
How ASU kept their learning culture strong during profound disruption
A strong workplace culture is not easy to maintain during "normal" circumstances. According to Gallup, “only 23% of U.S. employees strongly agree that they can apply their organization's values to their work every day.” During profound disruption, its critical to maintain institutional culture through supportive leadership, empathetic communication and a focus on learning and growth. Join us for a discussion with HR and IT leadership from Arizona State University, detailing their response to disruption, how it caused them to reframe their thinking about training and development for over 30,000 employees, and their plans for maintaining a strong culture into the future. Specifically, you will learn: - How a lean and highly decentralized institution reacted to disruption - How the pandemic impacted their training and development initiatives and cultural philosophy - Leaderships top lessons learned and top 3 priorities for moving into the future How the crisis changed the way they think about HR technology
Future of Work Requires a Connected Experience
Work is changing. Rapidly. Dramatic shifts in human skill sets are already underway, and the need for organizations to reset for growth is critical. At the same time people are seeking a career path and an opportunity to actually change their lives – to develop new skills, new careers, and to find acceptance, purpose and belonging. The ability for your organization and people to respond quickly to changing and uncertain conditions is essential. And yet, traditional people management strategies aren’t keeping up. Nor are these strategies providing people the personalized work experience they crave. Making matters worse, the sheer volume of competing HR systems and tools are creating more silos and more complexity. There is literally a tool for every problem you could ever imagine. Yet organizations are still struggling — to get scale in their employee value propositions, and to align their people to growth and transformation. In this webinar, guest speaker David Johnson, principal analyst with Forrester Research, will discuss how to create a work experience that makes your people want to stay and grow with your organization. He’ll share how to identify systemic factors in current employee journeys that may be inhibiting the performance and growth of your people, and how to deliver individualized and self-driven experiences at scale. You’ll learn how to: Design a meaningful work experience aligned to organizational priorities Enable and empower managers to coach for growth Be intentional with reskilling Use technology to deliver rather than shape your people management strategy
Reuniting: the science of rebuilding connection + trust
As the world opens up and we come back together, we'll need to navigate new territory in our work relationships. While we have been sustaining our team connections and productivity as we work from home, we have been slowly creating new norms and styles of engagement. In this session, discover what neuroscience tells us about what helps teams thrive and why we need to be particularly mindful as we emerge from isolation. Learn strategies you can implement right away to create more collaboration, inclusion, and peak performing teams in your organization. Join Dr. Britt Andreatta, author of Wired to Connect, shares some groundbreaking new research on the science of connection and trust. As the former Chief Learning Officer for Lynda.com, she consults with organizations around the world on how to maximize their learning solutions to yield phenomenal results. Her research on the brain science of success has transformed the talent industry. In this interactive session, you will: Learn about the science of groups and teams The brain during isolation and loneliness The power of connection and trust Discover new brain-based strategies you can apply to Rev-Up your skills About the speaker: Dr. Britt Andreatta is an internationally recognized thought leader who uses her unique background in leadership, neuroscience, psychology, and education, to create brain-science based solutions for today’s workplace challenges. Britt is the former CLO for Lynda.com (now LinkedIn Learning) and she has over 10 million views worldwide of her online courses. She regularly consults with corporations, universities, and nonprofit organizations on leadership development and learning strategy. Britt is the author of several brain science-based books and trademarked models including Wired to Grow, Wired to Resist, and Wired to Connect. She was named a Top 20 Influencer for 2021.
Cornerstone Performance: Connect employee goals with business outcomes
Ensuring that all of your people are motivated and engaged can be challenging. You need them to find purpose in what they’re doing while aligning that purpose with your organization’s goals. With its detailed insights into your talent landscape, Cornerstone Performance helps you quickly identify and mobilize employees to solve your organization’s top priorities.
Cornerstone Learning: A complete learning experience for everyone
Today’s ever-changing business conditions require you to be adaptable, drive productivity, and continue to test the resiliency and growth of your organization. To reach the level of agility today demands, you need to connect your people’s success to your organization’s success. With Cornerstone Learning, you can deliver modern learning at scale to your people. And when you can connect your people, data, content, and systems, you’ll optimize your continuous talent development.
Build a resilient and skilled workforce
How we live, work, socialize, and learn is changing. Skills and roles are rapidly shifting. Developing talent today requires more flexibility to meet the evolving nature of work and skills. So to ensure your organization’s success today and going forward, you need a new model that empowers employees with tools for setting and developing meaningful goals and growth pathways. Cornerstone Xplor is that model. Download this report to learn more about Cornerstone Xplor and how it revolutionizes the way organizations and their people learn, grow, and evolve their skills.
Cornerstone Extended Enterprise: Reimagine how you engage your customers and partners
The rapidly evolving world of work requires you to be dynamic and adaptable. How you align critical stakeholders to your organization is now an even more significant organizational demand. Built to be as flexible and unique as your business, Cornerstone Extended Enterprise helps you scale your organization and ensure your external audiences are informed and adopting your latest offerings.
Cornerstone Xplor walk-through
The world of work requires a new approach to help employees upskill. Cornerstone Xplor helps to put the right insight and tools in your hands so you can do more to create a workplace that works for everyone. With Cornerstone Xplor — you can have a more connected, more progressive work system with a deeply personalized experience that empowers each individual to adapt, grow, and succeed together.
Saba Cloud Learning: Deliver continuous, personalized learning for everyone
Training, skills, mobility, and succession are what drive the success of your people and organization. With Saba Cloud Learning, you can put employees in the driver’s seat of their development and align learning with your organization’s goals and strategies to increase performance, stay competitive, and improve employee engagement.
Content Anytime: Content that evolves as quickly as the world of work
The skills required to be relevant and successful in business are constantly evolving. To keep up, Cornerstone Content Anytime subscriptions are designed to help you equip and engage your people with today’s most desired skills, building better communicators, stronger leaders, and higher functioning teams. Boost performance with modern content and a learning experience personalized for each learner.
New Belgium engaging the right job candidates
New Belgium found the right candidates faster, enabled collaborative hiring, and support company growth with Cornerstone. New Belgium Brewing is a nationally renowned craft brewery that produces high-quality, Belgian-inspired beers. In just over two decades, New Belgium has grown to become the third-largest craft brewery in the U.S. The company is recognized as one of Outside magazine’s “Best Places to Work” and one of the Wall Street Journal’s “Best Small Businesses.” New Belgium is known for its high involvement culture—employees receive benefits such as paid sabbaticals and trips to Belgium after milestone anniversaries. The company’s unique management style makes the sourcing and recruiting process more intensive, as supporting this environment requires evaluating both a candidate’s skill and their potential fit within the company’s culture. As an added challenge, the company’s recent growth— construction of a second brewery in Asheville, North Carolina, and an expansion of their sales force—means recruiters must increase sourcing efforts while simultaneously reducing time to hire. Why Cornerstone With Cornerstone Recruiting, New Belgium found a highly configurable, integrated solution that is flexible enough to adapt to the company's existing recruiting process. The solution also will easily expand with the company as business and workforce needs increase. "One of the most important aspects of Cornerstone Recruiting is its flexibility," said Greg Churchman, talent sage for New Belgium. "Every organization is different in how they recruit. The recruiting solution adapts to us." With Cornerstone Recruiting, New Belgium can go beyond merely tracking and evaluating candidates, to creating ready talent pools, building custom career sites and leveraging employee referrals. New Belgium is currently integrating Cornerstone Recruiting with Cornerstone Learning, Cornerstone Connect and Cornerstone Performance, key to managing the entire employee lifecycle. The Results Find the right people for the right jobs, in less time. With the Cornerstone Recruiting, New Belgium can find candidates who are both a skill and cultural match much faster. “We’re fortunate to get 200 to 300 applicants for any job opening. Our challenge is how we get through those applicants to find the people who really want to work here and self-select into our culture,” said Jennifer Briggs, HR director for New Belgium. “Cornerstone enables us do that in less time, which means we have more time to engage with the right candidates.” Enable hiring collaboration. Hiring new employees is a team effort at New Belgium, and company leaders rely on the recruiting solution to support collaboration on candidate assessments. "Our teams across the country can now work together to make joint hiring decisions,” said Briggs. "When we hire people, we have teams of people who look at applicants to say, 'should we hire that person into our team?' Even if we have a remote team of five people, that team is able to collaborate. They can see the same data and operate from the same place." Review remote candidates and support hiring needs throughout current and future expansions. With a growing national sales force and expansion into a second brewery thousands of miles away, New Belgium relies on Cornerstone Recruiting to engage with and review remote candidates. "We're looking to add some wonderful salespeople to grow our brand across the country,” said Briggs. "Cornerstone provides us with a one-stop-shop to source and recruit great candidates, independent of their location or ours."
How the State of Alaska turned crisis into opportunity amid COVID-19
The State of Alaska’s Department of Administration (DOA) leads strategy and change initiatives, improves the efficiency and effectiveness of government services, and builds organizational resiliency. In response to COVID-19, the State of Alaska encouraged its employees to work remotely — so investing in digital solutions became necessary overnight. With a trusted services partner in The Marick Group and CARES Act funds, the State of Alaska implemented Cornerstone Learning and Cornerstone Performance solutions to drive better outcomes for all Alaskans. “Tech adoption across the State has been slow for most of my 30-year career, with limited funding to invest in transformative technological tools,” said DOA Acting Commissioner Amanda Holland. “As much as humans may desire progress, they’re going to fight tooth and nail against change. We were starting to see the possibilities, but they were always small, and they were specific to one particular process or group.” COVID-19, the CARES Act, and Cornerstone The arrival of COVID-19 posed a major challenge for the State of Alaska. About 100 teleworkers turned into 6,200 in just a few weeks. Their pilot Microsoft Teams program needed to be rolled out from 40 testers to over 10,000 employees to support remote operations. The State had to stand up VPN connections for many employees. Simultaneously, the State was in the middle of consolidating four administrative functions. And that’s in addition to the State’s need to provide services and support to Alaskans, like procuring masks and PPE. And all of this was without an increase in headcount. The State put together a COVID preparedness plan to address the then-hypothetical question: “What happens if the pandemic lasts longer than expected?” To continue to support its community remotely, the State identified two critical components: 1. A technology backbone for working from anywhere 2. A workforce that can perform remotely Component two couldn’t happen without component one, so it would be no small task to get their workforce performing remotely. That would require managers who can supervise and direct work from a remote distance. It would require processes and programs to help employees learn how to communicate, support themselves and their coworkers, and get their work done. When the pandemic did indeed last longer than initial expectations, the State’s plan began to take shape. In addition to using the funding to improve services (e.g., making it possible to apply for a fishing license remotely), the State also looked for opportunities to improve internal processes — powering that technology backbone — and a workplace that could perform remotely. State officials saw the importance of implementing digital performance and learning. “There’s a section in the CARES Act funding that does address the eligibility to use funds to allow for a teleworking workforce, to allow for that safe social distancing and continuation of government services,” Holland explained. “We really saw this as the opportunity to support and bolster our workforce with remote learning and also remote performance management.” Enter: Cornerstone. Together with professional services organization, The Marick Group — a Cornerstone certified services partner — the state of Alaska worked to deploy Cornerstone Learning and Cornerstone Performance. Implementation: Building the plane while flying it Keeping workers safe while also continuing government functions was of paramount importance to the State throughout the pandemic. The Cornerstone implementation was designed to do just that: Support worker health and safety while ensuring continuity of services to the State of Alaska through an efficient telework infrastructure. Equipping State employees, supervisors, and executives with customized performance management and learning and development tools and curricula would help increase job clarity and provide structure and support. The State of Alaska partnered with The Marick Group as soon as approval to invest in an HR solution for remote work was received. Together, they identified Cornerstone Learning and Cornerstone Performance as the ideal solution for the State’s needs and agreed to an aggressive implementation timeline. It was October 2020, and the State of Alaska wanted to get around 15,000 users access to learning and performance by December 30, 2020. “What Marick really brought to the table that meant a lot to the State is that can-do approach,” Holland said. “That is so important because when you have a partnership like that, you have that extra level of dedication and commitment and energy that results in making amazing things happen.” That’s not to say transitioning was an easy process. In addition to simultaneously leading the departmental consolidation efforts, supporting thousands of remote personnel, and maintaining highquality services to Alaskans, DOA was starting to sense the wear of COVID-19. During that time in Alaska, the sun doesn’t come up until 8:30am, then it goes down by 3:30pm. That means employees are getting up and working in the dark. And when they look up from the computer at the end of the day, it’s dark. The extreme winter weather means it’s difficult — sometimes impossible — to get outside. Through their commitment to serving Alaskans and a lot of grit, the team stayed strong despite the myriad of challenges 2020 had to offer. Working with The Marick Group and Cornerstone, the State of Alaska deployed in an unprecedented 62 days — including weekends and holidays — for almost 15,000 users across learning and performance. And that was even with the complexities created by COVID and the four-hour difference between the Alaska team and Marick’s team. The Marick Group also helped deliver a four-day system administrator training for both Cornerstone Learning and Cornerstone Performance, as well as data services and virtual instructor-led training capabilities. “I mean, 62 days is pretty amazing. Not only can it be done quickly and effectively, it doesn’t have to be as painful as people might think it is,” Holland said. “We were each other’s cheering section, and I think that was a huge piece of the win.” Impact: Driving development across the State of Alaska Cornerstone Learning and Cornerstone Performance didn’t just address the immediate COVID-19-related challenges; the State of Alaska had already anticipated its ability to address longer-term COVID-19-related teleworking needs. “Our workforce has gotten a taste of more modern technology, and I think they’re seeing how it’s making it easier for them to remote work,” Holland said. “They’re seeing how it is helping to protect them. So I believe that this is opening the door for us to become a more automated and efficient, technologically-supported state government.” Before Cornerstone, for example, almost all the State’s training was in-person. And despite being the largest state geographically — with 80% of Alaska’s communities not accessible by road — these trainings were conducted almost exclusively in Alaska’s three largest cities: Anchorage, Fairbanks, and Juneau. This great distance created a significant associated travel cost and made it difficult to access training with any regularity. With Cornerstone Learning, training is available to anyone with an internet connection. “It’s really allowing us to reach a lot more people a lot faster without nearly as much expense,” Holland said. “It pulls the state together.” Cornerstone Performance also helped bolster “long-distance” supervisory relationships, allowing managers to better train and develop their direct reports even across distances. Cornerstone’s learning environment opened a whole world of possibilities for the State of Alaska. Now it is much easier to track what training people are taking. Supervisors are more easily involved in what their staff is learning and how it relates to their jobs. It also allows supervisors to see what areas staff need to focus on to really build competencies or close knowledge gaps. The formal rollout of AspireAlaska — the state’s implementation of Cornerstone Learning and Cornerstone Performance — included over 2,000 courses designed for public employees. The platform was rolled out in pilot on December 30, 2020, and then to the whole state on February 16, 2021. Within 24 hours of making Cornerstone Learning available, employees had signed up for 550 different courses. And within the launch of Cornerstone Performance, the State saw 10% of users starting their performance planning tasks immediately after rollout. “The learning management system and the performance management system really go hand-in-hand,” Holland said. “If you just have the PMS or the LMS, you miss that opportunity to have an integrated technology that supports the workforce not only in learning but in applying and then measuring the results and the outcomes of what they learned.” Ongoing learning and development drives better service to Alaskans The State of Alaska is already looking to roll out more courses and services through AspireAlaska to all its departments, as many have asked how the platform can be customized for their special use. The Marick Group continues to be a trusted partner in these ongoing rollout efforts. It’s part of a mindset shift across the organization: “It was amazing,” Holland said, “how fast we saw, ‘Wow if we don’t have online, accessible learning opportunities, we’re jeopardizing our ability to keep the government going. And we’re really doing a disservice to not only the public employees who need that training and deserve that training, but we’re also doing a disservice to the public because we can’t serve Alaskans very well if we can’t learn how to do our jobs.’” Whether it’s CARES Act funding, new stimulus funding, or a federal grant, we can help you decide how to maximize budget in support of training and developing a remote or hybrid workforce.
San Jacinto College: How recruiting, learning, and performing through a pandemic can be done well
San Jacinto College has served the citizens of East Harris County, Texas, since 1961. San Jacinto College is among the top 10 community colleges in the nation as designated by the Aspen Institute for Community College Excellence and was named an Achieving the Dream Leader College of Distinction in 2020. The College serves approximately 45,000 credit and non-credit students annually and offers more than 200 degrees and certificates across eight major areas of study that put students on a path to transfer to four-year institutions or enter the workforce. While the COVID-19 crisis dramatically impacted many industries, higher education faced stronger headwinds than most. Despite pressure from Massive Open Online Courses (MOOCs) and other online learning programs, digital adoption in higher ed remained low — a study conducted by Educause showed only 5% of college budgets are dedicated to IT spending. And before the pandemic, only one-third of college students in the U.S. had any online course experience — meaning not only students but also faculty members have been experiencing a major adjustment in a short timeframe. When the time came to move to an online-only model, it showed. But there are some exceptions. San Jacinto Community College is one institution that has been able to take the pandemic in stride thanks to its pre-pandemic digital investments. Serving the Greater Houston community, the college is devoted to promoting student success, academic progress, university transfer, and employment. It’s spread across five different campuses in Texas — one of which the college was able to open even despite the pandemic-related challenges. And that’s because, instead of scrambling to implement a digital infrastructure like most other higher ed institutions, the college was able to stick to its business roadmap, including making critical leadership hires. “COVID has slowed us down a little bit, but I don’t think we’ve seen that big downturn,” said Wayne Wauters, manager of talent acquisition, of their hiring. And that’s thanks in large part to one of those digital investments. While San Jacinto knew that offering digital tools and services was non-negotiable for students, the college also saw an opportunity to innovate for its faculty and staff. So in 2016, the college adopted Cornerstone’s tools for hiring and recruiting, learning, and development. By digitizing these three areas of the college’s operations, San Jacinto was able to improve processes, effectively transition its staff to remote work, and provide learning and development resources that made the transition easier for faculty. And as a result, the college was able to continue — rather than delay — its growth path. Revolutionizing recruiting across roles and campuses The major driver behind San Jacinto’s search for a new technology partner was its complex recruiting needs. “One of the challenges in higher education is that we have so many different types of positions,” says Wauters. That’s especially true for San Jacinto, with its staffing needs extending across multiple locations. What’s more, each different type of hire requires different processes and involves different stakeholders. “Instead of having a central group of recruiters,” Wauters says, “people who have a staffing need usually participate in the hiring.” San Jacinto needed a system that managed a large volume of applicants and open positions, allowed for a variety of hiring workflows, and was easily accessible by all staff — including those who had never been involved in the hiring process before. “Cornerstone Recruiting was the only solution that accommodated our varied needs,” Wauters said. In addition to improving internal processes, Cornerstone Recruiting offered a better experience for candidates. Before using Cornerstone, applicants had to wrestle with multiple fields and arbitrary character limits, which, all told, took about 45 minutes to fill out. The average drop-off of new applicants from the old system was high. Wauters estimates that the number of applicants that fill out an application has at least doubled since the college partnered with Cornerstone. In 2019 alone, three years after having Cornerstone, the college made approximately 250 full-time hires. When the COVID-19 pandemic sent the college remote, having a streamlined hiring system in place meant that the college didn’t have to face major delays when it came to filling urgent hiring needs — including faculty and staff for their new Generation Park campus. Driving recruiting during a pandemic Leading up to the pandemic, San Jacinto Community College had been underway with the opening of another campus, called Generation Park, located in the northeast corner of Houston. The campus opening was slated for August 1, 2020 — aligning with the start of the 2020 fall semester. Just months before it was set to open, the pandemic forced a transition to altered operations of San Jacinto’s locations temporarily and threatened the hiring processes required to make its opening a success. Even before the switch to remote, interviews required a good amount of coordination between staff involved in the hiring process. And particularly for more senior leadership hires, interviews were done in person. But the San Jacinto team was able to move forward. Cornerstone Recruiting made it easy to continue the faculty interviewing processes despite the altered operations— ensuring that everyone who needed to be involved in hiring could easily access the recruiting platform and move the hiring processes along. Through Cornerstone recruiting, San Jacinto was able to hire not only teaching staff for this new campus but also several administrator positions. “Cornerstone was really helpful in the area of decentralized recruitment—and now decentralized online recruitment,” said Wauters. In addition to hiring new employees for the Generation Park Campus, Cornerstone Recruiting also made it easy to set up an internal interest form for existing staff that were interested in moving to the new location. “And then from there, the hiring committees were able to review those employees that were interested in transferring,” said Brandi Rhodes, the manager of employment at San Jacinto. “With our previous system, we wouldn’t have been able to create this type of alternate process for current employees to express interest.” The Generation Park Campus was supposed to open on August 1 with a hybrid model, but while it opened on schedule, courses were online due to the pandemic. “I don’t think we expected to be 100% online,” Wauters said, “but we had already planned strategically that campus was going to open up more hybrid courses.” Leaning into online learning and performance In addition to using Cornerstone Recruiting to drive the growth of the college in terms of size and its ability to serve more students — San Jacinto is also leveraging Cornerstone Learning and Cornerstone Performance to foster growth from within. While some of the faculty and students already had experience with online learning because of San Jacinto’s forward-looking vision, others are still adjusting or looking to hone their skills. And with Cornerstone Learning, it’s easier to make this kind of professional development a priority. “Compliance training has always been a large focus,” said Shanna Dement, Director, Compensation & HRIS. “With Cornerstone, we’re able to think: What can everyone do for professional development? We’ve contracted with some learning content partners — LinkedIn Learning and Skillsoft — and have those integrated into the system. And Cornerstone makes it easy to load in-house developed training as well.” “Playlists allow us to provide supplemental learning for our face-to-face or live virtual training, helping us to design blended learning experiences for our employees,” adds Jenn Clark, Manager of Employee Development. “We have been able to engage our new hires by creating a playlist of welcome videos and interactive activities to introduce them to the college prior to their attending our quarterly onboarding session. This helps them navigate Cornerstone and saves us time during our face-toface sessions because we do not have to go over the information that has already been provided to them.” Early during the COVID-19 altered operations, Dement said Cornerstone Learning made it easy to push content to faculty—including learning playlists covering everything from wellness to remote technology tutorials to aid faculty in converting their classrooms to the online format. When San Jacinto first adopted Cornerstone, faculty and staff were hesitant — resistant to change and learn a new system. But according to Dement, all were pleasantly surprised by how simple and accessible Cornerstone was — making not only learning but also annual performance reviews more engaging for everyone. “The reporting capabilities within the system are very good,” says Vickie Del Bello, VP of Human Resources at San Jacinto. The College tracks KPIs using the goals portion of the performance tool and reviews them twice annually (mid-year and end-of-year). In addition to using the report capabilities, Del Bello says, being able to easily track the status of performance reviews has been an asset. Looking ahead, San Jacinto is preparing to perform an all-remote review process if necessary: “For 2019-2020, we did not complete the end-of-year performance evaluations,” said Del Bello. “This decision was made around our process. We have a validation step that occurs once the reviews have been completed. Due to the remote work environment, we knew it would be difficult to complete this process. However, we did make mid-year and end-of-year comments for our goals. For the upcoming evaluation cycle, we will complete the performance evaluations and we will have more time to prepare for virtual validation meetings, if necessary.” Continuing to bring Innovation to higher education San Jacinto Community College continues to look for new ways to innovate its operations to stay relevant amid an increasingly digital environment. With the help of Cornerstone, the transition has been smooth for faculty and staff — and the updated recruiting system means screening future candidates for remote experience is easy to do. “The faculty were very willing to adapt to the online environment taking the training necessary to make the shift in their classrooms under a quick timeframe,” said Dement. Because San Jacinto Community College has made digitizing internal needs a priority, it’s better equipped to offer digital services to students. Wauters, Rhodes, and Dement agree offering more online classes with more flexible learning options has increased accessibility for students — helping the college stay committed to its mission of promoting student success. Thanks to the new capabilities provided by Cornerstone Recruiting, Learning, and Performance, San Jacinto will continue to evolve and grow no matter what new challenges it’s presented.
Sylvan standardizing training & creating community across 750+ locations
Sylvan Learning created community across franchises, increased effectiveness of training, boosted customer conversion rates, standardized training, saved resources. Since 1979, Sylvan Learning has been changing the lives of children by delivering personalized learning and tutoring. As a global franchise organization, Sylvan helps hundreds of thousands of children build critical skills and confidence. Yet a geographically dispersed franchise business model also made it difficult to standardize staff training and certification, as well as create a sense of community, across 750+ locations. “We wanted to provide a consistent learning experience,” said Sherri Vaughn, director, Sylvan University. “Everyone was doing something a little different, through no fault of their own. Our LMS was very basic and cumbersome. Many directors didn’t want much to do with it.” Creating connection between centers was also a priority. “Our directors felt alone in our centers,” said Matthew Honaker, Senior Customer Experience Manager. “We wanted to give them a stronger sense of community.” Why Cornerstone Sylvan began the search for a new learning management system (LMS), one that would enable the company to deliver collaborative, interactive, community-based learning across all franchises. Vaughn’s previous experience led the company to take a closer look at Cornerstone. “I knew it was a good product. Cornerstone could do what we wanted it to do.” Sylvan implemented Cornerstone Learning, Cornerstone Connect and Cornerstone Extended Enterprise to host “Sylvan University Now (SUN).” The solutions work in tandem to accommodate the unique training needs of Sylvan’s franchise structure, from enabling directors to assign training directly to creating learning cohorts, small collaborative learning groups that drive engagement and interaction. Since rollout, Sylvan Franchisees, Directors and Teachers have completed over 28,000 certifications. In January 2016 a blended learning sales certification was introduced. Over 500 people from 394 franchise centers have completed training, and response to Cornerstone and the collaborative learning opportunities has been overwhelmingly positive. “Everyone enjoys the different aspects of the curriculum and the blended learning,” said Erica Ford, LMS/WebEx specialist. “At our annual conference, franchisees and directors told us how much happier they were with Cornerstone. They love how they can just log in and find what they need.” The Results Created community across 750+ locations. With Cornerstone, franchises are connected via learning communities, discussion boards and other tools. “When you’re a global franchise organization, it’s nice to get people from different areas talking,” said Matthew Honaker. “For our directors especially, Cornerstone has made a difference. They appreciate being able to reach out to their peers.” Added Ford, “People used to feel isolated. Now we’ve created a sense of togetherness. That’s been one of the greatest benefits of Cornerstone.” Increased the effectiveness of training. Delivering training with Cornerstone Connect and Extended Enterprise via cohorts has increased the efficacy of training. “Participants have told us that stretching a course over weeks, instead of spending 48 hours in a classroom, is far more beneficial,” said Honaker. “With Cornerstone, we can reach them twice a week, give them information and then let them practice those new skills. They can discuss their experience the following week.” Increased customer conversion rates. With the launch of the Sales Certification, Sylvan has seen an uptick in customer conversions and has increased revenue to support continued initiatives. “Our conversion rates have increased because of this training,” said Vaughn. “We’re seeing significant increases for centers who have taken the training versus those who haven’t.” Saved time and money. When a three-day, onsite sales workshop failed to meet approval for budgetary reasons, the team delivered the entire workshop via Cornerstone instead. “We realized we could create a cohort in Cornerstone and deliver training, discussion opportunities and a virtual classroom experience,” said Vaughn. Standardized training. Sylvan’s previous LMS couldn’t sufficiently facilitate the standardization of training across franchises. “Directors used to have to assign 20 different courses. If an employee missed one or two, they weren’t having the same experience,” said Vaughn. “With Cornerstone, everyone is getting the same certification training and learning opportunities.”
West Midlands Employers get recruiting flexibility with TalentLink
Local government provider was able to offer a configurable talent acquisition solution to meet the unique needs of its local councils. West Midlands Employers is a non-profit organisation that offers a range of services aimed at local councils and the wider public sector to support performance improvement at both individual and organisation level. They work with over 30 local authorities within the West Midlands Region with the vision of supporting the creation of a strong public sector workforce. Business challenge West Midland Employers, as the direct client, required a solution to be implemented and adopted into their local authority end-user client base. The system needed to be flexible and functional enough to address all of their individual recruitment needs. WME chose Talentlink to support them on this journey to achieve a recruitment process optimized for both their customers AND their potential candidates. WME wanted an ATS provider who would be a true partner and enable them to meet all of their recruitment needs, but also let them play a part in helping to improve and innovate the technology moving forward. Benefits With the solution in place, WME has been able to not only standardize some of the functionality where it applies to all clients but tailor specific parts where clients have particular needs and requirements. Keen to avoid a typical client/supplier relationship, WME took an active role in the co-design project for TalentLink which allowed them to express their requirements and impact on the new functionality within the product.
Creating a culture of continuous development at Sunrise Senior Living
Learning and performance coaching enable career paths and growth for 26,000 employees. Sunrise Senior Living employs more than 26,000 workers and supports approximately 30,000 residents with short- to long-term stays with independent living accommodations and a full breadth of senior care services. Learning and development are core to the foundation of employment at Sunrise Senior Living. When the organization selected Saba Cloud to support talent development, they wanted a solution that supported not only learning but enhancing manager-employee relationships and building a pathway to ongoing leadership development. In short, Sunrise needed to offer learning while demonstrating people development and business success from that learning. Now Sunrise Senior Living continuously develops all its team members, helping them grow - for example, from a care manager to a lead care manager. They can identify key succession candidates and build a development roadmap to get them to where they need to be in a set timeframe. Saba Cloud enables these processes and delivers Sunrise an organic growth experience from blended learning to ongoing performance coaching.
Siemens delivers modern learning experiences
A critical part of delivering development to large organizations like Siemen includes seamless integration between learning platforms and e-learning content. Watch to learn how Siemens leverages the combined strength of Saba's best-in-class talent development platform and OpenSesame's comprehensive learning content. Siemens leverages the combined strength of the Saba Cloud development platform and OpenSesame's comprehensive learning content. With the seamless integration of these eLearning courses into Saba Cloud Learning, Siemens can provide its employees with real-time access to cutting-edge content matched to their learning plans. As a result, Siemens has achieved efficiency and productivity gains, while also providing the modern, agile learning experience its employees crave.
Automation Direct Doubling Candidate Submissions Via Configurable Career Pages & Social Recruiting
The company began the search for a recruiting and learning solution that would make it easier for both hiring managers and candidates to navigate the selection process. Brehl and her team had a list of specific requirements for the new system. “We wanted a solution that was reliable and configurable. I like to be able to change the look and feel of the system so it can stay fresh, but I didn’t want to have to ask someone to make the changes. We also wanted collaborative and social recruiting functionality.” AutomationDirect evaluated several companies that offered both applicant tracking and learning software, and chose Cornerstone. “With Cornerstone, we could keep our historical candidates and historical training from our prior system. We could configure the system ourselves, and set up custom email templates and electronic offer letters,” said Brehl. “Cornerstone would also enable us to automate new hire onboarding and training.” The Results Doubled candidate submissions HR has created targeted, branded career pages to engage different types of candidates, as well as facilitate employee referrals and social recruiting. “Our candidate submissions have more than doubled. I attribute that to Cornerstone’s ease of use for candidates and the social recruiting functionality,” said Brehl. “Plus, it makes a big difference when employees can share socially. We’ve seen a huge increase in our Facebook candidates.” Created in-product training for managers When using the hiring portals, managers and outside agencies can access help at any time. “We built instructions into the process, with links to task areas. Users never have to search for what to do next,” said Brehl. To keep managers in the flow of work, Brehl designed many of the instructions as pop-up windows. Improved source tracking Previously, the company lacked reliable data on the source of candidates. “With our old system, I didn’t always know where our candidates were coming from. With Cornerstone, there’s no question,” said Brehl. “We know when it’s an employee or social referral. It’s very specific and it helps us target our spending more effectively.” Reduced time spent prescreening candidates The team can now quickly remove unqualified candidates from consideration. “The knockout questions prevent certain candidates from being reviewed,” said Brehl. The prescreening process has also given the team the opportunity to fine-tune position requirements. “Before we post a position, I ensure everyone knows they won’t see candidates who don’t have certain qualifications. It’s a great opportunity for them to hone in on what the requirements really should be.” Increased visibility With Cornerstone, Brehl and her team have complete visibility throughout the entire hiring process. “We’re notified every time there’s an updated candidate status. That has been a great efficiency. The electronic offer letters are also fantastic. We know immediately when a candidate makes a decision.” Automated onboarding process The team uses Cornerstone to automatically deliver “bite-sized” training over a 30-day onboarding period. “New hires are thinking about a lot of different things in their first month, so we give them small pieces of important information to digest over time. Once they’re hired they’re put into training automatically. Onboarding is seamless,” said Brehl.
BJC Healthcare creates an onboarding experience that guides people to success
When BJC Healthcare searched for a solution to onboard new employees, they chose Saba Cloud to address their unique set of challenges. The non-profit healthcare system was spread across 15 hospitals in the St. Louis, MO area. With 33,000 employees, each hospital was made up of a wide spectrum of jobs, from delivering food to neuroscience researchers. It all added up to a constant, 24-7 environment of online learning as well as around-the-clock onboarding. A new BJC Healthcare program dubbed “GPS”, or Guiding People to Success, starts with onboarding. A manager area makes sure that managers have tools that guide them through an employee's first few days, weeks and months. This connection template walks the manager through a system that promotes new employee retention and engagement. On the employee side, BJC uses Saba Cloud to engage all new employees in an online community. From the beginning, new employees are plugged into tools and resources they can use to connect and further their career development. As employees become more engaged, they are invited to online courses customized for their career path. Beyond onboarding, BJC's learning team keeps their focus on all employees by using Saba to cover compliance training, personal development, professional development, leadership development and academic partnerships. Ultimately, high-quality learning and onboarding help BJC Healthcare pursue their mission of bettering the health of the people in the communities that they serve.
Cornell University chose Saba Cloud to provide a true enterprise system dedicated to promoting learning in a large, decentralized educational environment.
Cornell University chose Saba Cloud to provide a true enterprise system dedicated to promoting learning in a large, decentralized educational environment. As a leading higher educational institution, Cornell University needed a way to promote learning for its own staff in a large, decentralized educational environment. The team at Cornell initiated a comprehensive search for a new Learning Management platform, which included a review of 400 vendors and products. After shortlisting the field to 11 candidates and extensive demonstrations and customer interviews, Cornell chose Saba. Administrators were impressed with what they called a "robust system," but would users adapt to the new LMS? After a thoughtful implementation, the team was pleased to see that its learning audience flocked to the new system and quickly began taking the training courses they needed. New employees were onboarded. Administrators now had access to new data beyond completion metrics so they could make strategic decisions. Cornell's learning team said that Saba Cloud's user interface won employees over with the platform's focus on learning and "one-stop shopping." No other websites or products are needed to complete training and onboarding. Saba Cloud at Cornell University is a true enterprise system dedicated to promoting learning in a large, decentralized educational environment.
Bancorp Case Study
Hear from Sari Daisey, Director of Talent Management, on how Cornerstone’s LMS enabled The Bancorp to meet compliance training needs, foster a culture of learning & development, and feature timely "remote work" courses, resulting in higher course consumption.
Spokane Teachers Credit Union Case Study
Founded in 1934, STCU has long realized the value of continuous learning. “We’ve always had a really strong development culture,” said Derek Tyree, director of talent development at STCU. Yet STCU’s commitment to employee learning wasn’t well served by the credit union’s existing learning management system (LMS). “There was a lot of negativity toward the system,” said Tyree. “Our old LMS was seen by employees as a compliance tool that they had to use. It certainly wasn’t a system they wanted to use.” This attitude impeded the team’s efforts to switch from a push to a pull learning strategy. STCU engaged in a comprehensive RFP process. “We knew that Cornerstone could provide us with the content library, flexibility, and scalability to meet our development needs,” said Tyree. The team also wanted an LMS that would address key administrative challenges, including tracking and reporting, development planning, and integration with other systems including ADP. The Cornerstone implementation team played a key role in ensuring an effective rollout. “I really appreciated the way that Cornerstone responded. I loved that part of the relationship, Cornerstone’s openness and willingness to listen,” said Tyree. The Results Enabled self-directed learning. Empowering learners is a core part of STCU’s development philosophy. “Only nine months into launching the LMS, we were up to 700 hours of self-directed learning that wasn’t part of a formal learning plan. Prior, we were getting less than 20 hours of training per year,” said Tyree. “It’s the greatest thing because our employees are embracing learning for learning’s sake, not because they have to. We have classes on technical, soft, and leadership skills that aren’t required, via the CyberU content library within Cornerstone, and people are signing up for them.” Improved employee engagement. STCU teaches Instructor-Led Training (ILT) classes for member service and other soft skills while leveraging the LMS for any pre-work and post-work course assignments. “When we look at our overall engagement numbers, talent development and training has always come up as a major reason that people feel engaged. Employees know that we’re invested and supportive of their growth, not just professionally, but personally,” said Tyree. Increased user adoption. The team saw implementation as an opportunity to both install Cornerstone and reevaluate existing processes. “Our whole goal around implementation was to take the LMS from being a system that employees were required to visit, to a system that employees wanted to visit,” said Sara Spurlock, talent development manager at STCU. “We focused on three areas—content, user experience, and collaboration.” The team branded the Cornerstone interface to reflect the STCU brand and also invited employees to name the new LMS. “They came up with EmpowerU, which really speaks to our culture of learning. Whether they’re learning about desk yoga, Spanish or leadership, EmpowerU is a resource for them to enhance their skill set.” Reduced administrative burden. One of STCU's top priorities when searching for a new LMS was to find a system that would free administrators from tedious, repetitive work that took them away from valuable L&D initiative. “Today it takes just one click to create a report,” said Spurlock. Being more efficient is a must, but for Tom Dotson, senior instructional technology specialist at STCU, Cornerstone goes one step further. The system enables him to say “yes” more often to managers and employees. “I have a lot of people come to me with requests. Can Cornerstone do this? Can we incorporate this into Cornerstone? I’m constantly able to say, ‘Yes, we can do that. Yes, we can add that.’ As an administrator, that’s a great feeling.” Enhanced reporting capabilities. Prior, STCU had little access to meaningful metrics on employee learning, but they are setting baselines and accessing real-time insight into development initiatives. “We tracked 18,000 hours of training of all types in 2018,” said Tyree. “I can finally pull great data and provide really good comparisons on our programs. We can see where improvements need to be made.” The team will begin using the data to benchmark STCU’s development programs against other credit unions and banks. “We’re making an investment in our people and can now show the results of that initiative.”
Fueling Dell’s Extended Enterprise learning strategy for employees, partners and customers
The challenge Dell had 12 million pages of learning content across multiple systems. The company needed a solution that would allow distribution of its product educational content to an extended enterprise of employees, partners and customers. The solution The company’s learning leadership chose Saba Cloud to consolidate "bite-sized" content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do. The benefits Better customer service and self-service Faster time to value Powerful time savings to get the critical information at the time of need Platform to present information in formats that resonate with users of all ages and background Mobile access to empower offsite partners and support staff
How KAR Global used Content Anytime to drive engagement and development
Headquartered in Carmel, Indiana, KAR Global is a Fortune 1000 company that provides technology-driven remarketing solutions to sellers and buyers across the wholesale used vehicle industry. Today, KAR Global is a driving force in automobile resale with 3.8 million vehicles sold in 2019 at a near $40 billion value. Its seamlessly integrated physical, online, and mobile marketplaces provide streamlined solutions for customers around the world. As KAR’s footprint expanded, the company wanted to enhance its learning and development program to help employees reach their full potential. KAR desired more robust course offerings beyond just basic compliance training. By adding the Cornerstone Content Anytime (CCA) subscription Professional Skills in January 2020, KAR’s breadth of content exponentially increased and resulted in more expansive professional development options as well as a high degree of voluntary employee engagement. Creating an engaged learning community Joseph Cunningham, the LMS administrator at KAR Global, has always believed in the importance of continuous learning to fuel employee engagement. And he was able to witness it firsthand when, in January 2020, he and his team posted notices on KAR’s intranet announcing a new library of digital learning content available through Cornerstone Content Anytime (CCA). The response was immediate: Voluntary registrations for courses on the learning platform increased by 286 percent in February and by 105 percent in March when CCA officially launched. With access to thousands of new courses from dozens of vendors, Cunningham knew everyone would find something that piqued their interest — be it a TED Talk by Simon Sinek on why good leaders make you feel safe or professional skills focused tutorial on how to lead a focused brainstorm. Not only could employees take advantage of courses tied to personal growth and general business skills, but they were also offered a greater selection of content in multiple languages. For example, there was a sizable jump to 500 Spanish-language options and 400 French-language options with CCA, an especially important advancement given the global nature of the business and KAR’s workforce. Constant communication drives awareness The next step was to build on that initial momentum with a 12-week promotional plan. But Cunningham did not want to bombard employees with generic emails from the learning management system. Instead, he planned to use a variety of channels from plugs in KAR’s weekly internal newsletter and featured articles on the company’s intranet to internal marketing emails targeting specific groups, like managers. This 12-week approach is ultimately set to become an ongoing promotional strategy (repeated two to three times per year) to remind employees of the fresh content at their fingertips — and to help KAR determine which courses, topics, and vendors are most in-demand based on registration and completion data and user satisfaction surveys. Unfortunately, the COVID-19 crisis took off during week two, putting the initial roll-out on hold. But, within those first two weeks, registrations still spiked, with TED Talks registrations reaching 1,000. The company also quickly used CCA to share helpful COVID-related resources, like pre-configured playlists focused on remote work best practices and stress management. Preparing employees for the next step Beyond satisfying a thirst for knowledge, establishing a learning culture is critical to empowering employees to upskill and progress within the company. To help with that growth, Cunningham and his team will be mapping specific competencies to certain job titles and job skills (ideally, by the end of 2020). Employees will be able to build their competencies by completing a mix of broader CCA skillsbased courses and internal training. At the end of the day, when you can move employees around and hire internally, you make the company a lot stronger, explains Cunningham.
Content Anytime drives usage and allows Fossil to have a one-stop-shop for all learning needs
Why Cornerstone In the past, the Fossil Group People & Development team has found it difficult and very time consuming bogged down trying to curate complex content catalogues and manage bulky integrations into within their previous learning management systems (LMS). As a global company, the Fossil Group wanted a simple solution to deliver engaging content across their diverse employee base. “Cornerstone Content Anytime takes that complexity out. You’re dealing with one partner that has content you can trust. It’s reliable because you know what you’re going to get across the board. In addition, it’s already integrated within Cornerstone for you. So, it drives usage and allows you to have a one-stop-shop for all learning needs,” says James Webb, Vice President of Global People Development & Engagement. The Results For the People & Development team Fossil Group, the Content Anytime merges content within the Cornerstone Learning platform LMS to effortlessly deliver the right content, to the right people, at the right time solution. Yet, “the greatest value we see with Content Anytime is in the impact on employee success, their engagement, and ultimately on the business,” says Webb. Content Anytime allows Fossil Group to scale curiosity by “helping employees understand the advantages they have by investing in themselves.”
Realizing the True Potential of AI in HR
Why An Employee-Centric Approach to Advancing AI in the Workplace Matters The opportunity for artificial intelligence (AI) in HR is recognized, with survey findings from McKinsey & Company citing a 25% year-over-year increase in the adoption of AI in business processes.* However the application of AI for HR is fraught with challenges. Most HR software vendors on the market have enriched their process-oriented solutions with AI but failed to deliver on the full promise: improving the employee experience in a way that has a meaningful impact to both employees and the business. That’s because AI solutions for HR are often built specifically to optimize processes rather than to gain understanding and drive outcomes across a wide variety of flexible and changing situations. Towards a true AI solution for HR To realize the true potential of AI in HR, it needs to be more than turning qualitative career and employee data into interpretable, measurable, and comparable data-points. AI must be able to interpret and analyze that data in a way to make meaningful predictions on what organizations and their people need to be successful. In this whitepaper you’ll gain insight into: The genuine value of AI for HR beyond the streamlining of administrative tasks AI uses cases to help you better predict and quickly respond to dynamic business changes How AI built for HR can create a more personalized approach to career development, upskilling, and more Learn more about the true potential of AI in HR to create a better employee experience and drive business success. *Global AI Survey: AI proves its worth, but few scale impact, McKinsey & Company, 2019
One Housing One hundred percent completion drives performance and productivity
One Housing is a not-for-profit organization focused on helping people to live better by making a real positive difference to their lives. It provides housing, care, training and support services, which is all made possible through funding gained from buying and selling properties on the open market and other commercial projects. One Housing currently manages around 16,000 homes across London boroughs and the South East and cares for over 11,500 people. Since 2011, it has been responsible for building 1,500 new affordable homes and by 2019 it aims to have built 3,600 more. Its employees and their individual success are paramount to continuing to provide this high level of support and care and to helping achieve these goals. One Housing’s appraisal process involves many different aspects including a performance review, objective setting and personal development plan creation. This made achieving high completion and adoption rates very time consuming and required a huge amount of effort from HR, managers and employees. The Results Achieved full completion rate. One Housing reached its goal outlined by the Board, with the “2016 end of year appraisal” task attaining a 100% completion rate. Digitalized and improved appraisal process training. One Housing can focus on helping all employees at their point of need, with the right set of resources now being easily and readily available to everyone on one digital learning platform. The Cornerstone LMS includes tip sheets, videos, e-learning and guidance sheets covering every aspect of the appraisal process, from using the system, the appraisal meeting itself, how to make the most of that conversation, how to handle difficult conversations, setting objectives to establishing a personal development plan. Empowered employees to take charge. One Housing has empowered employees to take a more active role in their career development with clear, measurable goals, defined career paths and targeted development plans. Instead of being fully reliant on HR, other employees can now be responsible for supporting their colleagues and team members, and One Housing has been able to appoint people as ‘advocates’ to specifically take on this task. The Cornerstone LMS has also enabled managers to monitor teams’ completion rates in real time with access to a dashboard offering valuable data and insights to help ensure high-performers are recognized and rewarded – improving engagement and retention. Created a culture of continuous learning. Reinventing learning and development has helped create a culture of continuous learning at One Housing, with employees now finding answers and solutions to problems themselves, using the resources on offer or turning to their peers to figure things out. This all aids developing an engaged, collaborative and skilled workforce. Increased productivity and less lost admin time. Through utilizing the Cornerstone system, One Housing has been able to make the appraisal process much more efficient and greatly cut down on the time needing to be invested by HR – allowing them to focus on other more strategic business tasks. As managers have access to a dashboard, HR no longer needs to run reports and further hours of time have been saved by being able to avoid other unnecessary administration and training. People have been pushed to the forefront of HR’s focus instead.
Wiltshire Council optimizes recruiting with TalentLink
Local government council aligns hiring metrics to organizational objectives Wiltshire Council – the elected county council for Wiltshire, England – implemented TalentLink to enhance the candidate experience from the very first touchpoint through onboarding and beyond. As a result, the organization has been able to drive recruiting efficiencies, fill talent pipelines with qualified candidates, reduce the time it takes to hire and onboard new employees, and more effectively compete for top talent. Business challenges Wiltshire Council sought a recruiting technology solution that would allow it to deliver a personalized, engaging candidate experience throughout the talent journey. Given the organization hires and on-boards nearly 1,200 new employees annually, Wiltshire Council also needed a solution that would help streamline recruiting and onboarding processes, free up hiring managers and recruiters to spend more time on critical functions, and improve recruiting KPIs such as quality of hire and time to hire. Business benefits Improve the candidate experience at every touchpoint to more effectively attract and engage top talent Optimize recruitment processes for all stakeholders, including candidates, hiring managers, and recruiters Automate tasks to eliminate the administrative burden of manual, time-consuming recruitment processes Reduce the time it takes to hire and collectively onboard new hires Gain actionable insights with real-time reporting and insights delivered via recruiter and manager dashboards
Feel Secure About Public Sector Collaboration in the Remote Era of Work
IT leaders don’t have the luxury of time to resolve the security challenges associated with the rapid transition to remote work. This paper offers concrete recommendations and solutions to optimize secure collaboration in the era of remote work. In this whitepaper you’ll gain insights into: How to shore up security weaknesses and fill gaps in security strategies. Risk mitigation using skills matrices and succession plans to identify skill gaps and future-proof the organization. How to ensure workforce compliance to adapt to continually changing government regulations. Download this whitepaper to learn how to optimize secure collaboration in the era of remote work.
Maui Jim’s account executives learn on the go
Spending the entire day in the field? That’s the reality for 285+ Maui Jim account executives. Maui Jim, a global eyewear brand, stands behind every pair of sunglasses they make. And part of that commitment to quality and service means connecting with every customer, one on one, on a regular basis. “Our account executives literally go from appointment to appointment,” said Ashley Cole, training and development specialist at Maui Jim. “But as training was desktop based, they had to train after hours on their own time, which created a lot of frustration.” Maui Jim needed a solution that would allow employees to take compliance courses, product training, and soft skills courses at any time and from any location. Managers also needed increased visibility into training completions to drive accountability. After successfully launching Cornerstone Learning, Maui Jim rolled out the Cornerstone Learn App to meet the on-the-go reality of remote workers, a logical and cost-effective next step. “There was no additional administrative burden, either: We just checked a box on trainings we already had in Cornerstone Learning to make them automatically available to mobile users,” said Cole. The Results Enabled mobile training. Maui Jim empowered every account executive to train on the road by implementing the Cornerstone Learn app. “The Cornerstone Learn App has been a positive experience for our employees and helped Maui Jim foster a culture of learning,” said Cole. The app lets account executives listen and learn while driving, a feature that employees call “a game changer” for training. For Evan Sharp, an account executive in Nashville, learning via the app “adds flexibility and convenience to our schedule. Finding 5-10 minutes to watch a training is much easier than trying to attend a webinar or conference call, but we are still getting the information we need.” Standardized compliance training across platforms. Cornerstone Learning and the Learn App use the same content database, allowing every employee access to the same training. This standardization has been especially crucial for compliance training. Maui Jim’s culture and policies are unique, so compliance training was primarily built in-house and added to Cornerstone. “We can confidently send out a compliance training knowing that every user can easily complete it, no matter where they are or what device they use,” said Alysse Emken, training and LMS coordinator. Tripled training completions. With the Learn App, Maui Jim account executives finally have training that fits the remote and mobile nature of their day-to-day work. Training completions have nearly tripled from 319 monthly courses completed to a staggering 935. “It wasn’t that employees didn’t want to take training. They just didn’t like the current way that they had to consume training,” said Cole. “After we launched the Learn App, we received so many emails from people saying, ‘Thank you for investing in this. This is so great.’ To have people thank you for providing training, that’s a training department’s dream.” Empowered self-directed learning. Employees have access to hundreds of soft and hard skills as well as career development courses, via both the desktop and app versions of Cornerstone Learning. “With both Cornerstone Learning and the Learn App, Maui Jim employees have the opportunity to drive their own learning,” said Emken. “They don’t have to wait for someone to assign them a course.” Enabled higher-level, in-person onboarding sessions. Newly hired account executives get access to the Learn App on the first day of employment. This approach has reduced Maui Jim’s need for basic skills and general product training during high-intensity, in-person onboarding sessions. “We just had our first training class that had gone through our full curriculum on what we call ‘Online Kula’, prior to coming into our in-person onboarding training. We were amazed at the difference in skill and knowledge of this group,” said Cole. “We can now use our in-person training focus on higher level, scenario-based training, which is exactly what we want it to be.”
How YANMAR America Drives Business Growth and Customer Satisfaction
Training is critical to YANMAR. By partnering with Cornerstone, the company vastly expanded its training accessibility to help dealers sell YANMAR engines and improve customer satisfaction. YANMAR is a leader in designing and manufacturing advanced performance diesel engines, diesel-powered equipment, and gas-fueled energy systems. The company manufactures 500,000 diesel engines and sells them to dealers and original equipment manufacturers across industries like farming, construction, marine, and more. Training is vital to ensure dealers and customers get the most out of YANMAR products. These training are increasingly necessary to use, maintain, or repair YANMAR engines and equipment. YANMAR selected Saba Cloud Extended Enterprise from Cornerstone to manage and scale their instructor-led training (ILT) and increase their online training. This increase was critical with the onset of COVID-19, allowing YANMAR to quickly move all training online without missing a beat. Growing YANMAR’s Online Learning Resources Before Training Systems Developer Bill Morgan joined YANMAR America, there was only ILT. By partnering with Cornerstone, the company launched ten vendor-sourced titles in 2018. YANMAR branded the platform, POWER//Train — a riff on the source of propulsion in an engine. Then YANMAR began to create its own custom content and grow its online learning library. In 2020, Morgan estimates YANMAR developed some 70 new courses — bringing POWER//Train to almost 200 courses. “They can be from 5–10 minutes to an hour-long,” Morgan explains. “A lot of them are how-to’s — how to change oil, for example,” explains Morgan. Having these courses available online saves time and expenses for both YANMAR and its partners — allowing everyone to prioritize only the most necessary courses for in-person training. And when COVID-19 forced everything remote, the ability to have online courses kept YANMAR’s business moving forward and their customers and partners happy. Rather than trying to accommodate learning needs over the phone, Morgan said, with Saba Cloud Extended Enterprise, the company had the infrastructure to send customers directly to whatever training resources they needed. “Now we just tell people to go to POWER//Train and take this course we've signed you up for,” Morgan says. Driving YANMAR’s Business with Learning In this way, YANMAR’s learning helps drive customer and partner satisfaction — allowing those parties to quickly and easily access training to meet their immediate needs. But YANMAR’s training capabilities are also quickly evolving into a competitive differentiator. Morgan says many customers have been excited to have access to training videos whenever they need them, making it easier for them to use YANMAR’s engines over competitors’. The training is also key for YANMAR dealers since many of them sell YANMAR engines alongside competitors’. The training helps dealers be better salespeople of YANMAR’s product. Morgan says YANMAR is planning to offer dealers incentives for completing the training. A Long-Term Commitment to Partner and Customer Training In addition to driving the business today, Morgan and the YANMAR team see using their extended enterprise learning solution as a way to ensure the company can grow and innovate. Currently, YANMAR is working on standardizing its training globally. Their extended enterprise learning model is already active in not only the U.S. market but also in Europe, Japan, and Singapore. “The idea is that we use the same system, same courses, same training for everybody worldwide,” Morgan says. “We have 12 languages already in addition to English. In the next two years, it's going to take off.” He said COVID-19 posed only a slight slow-down in what they were able to accomplish. Because YANMAR’s industry is always growing, their products are always changing as well. Morgan says online learning powered by extended enterprise learning makes sure dealers, customers, and other partners are up to date and don’t miss a beat.
Broadway Bank Case Study
Hear from Anna Garza, VP Talent Development Manager, on how Cornerstone Performance and Learning helps Broadway Bank improve employee engagement through continuous performance management, meaningful self-assessments, and employee development.
WestBay streamlining compliance, and reducing new hire turnover
Homes by WestBay simplified delivery and tracking of compliance training, higher employee engagement, construction industry-specific training, reduced annual employee turnover by 10%, reduced new hire turnover by 28%, closed skill gaps. Founded in 2009, Homes by WestBay is the largest privately-owned residential construction company in Tampa Bay, Florida, with 2,378 homes closed as of 2018. For Director of HR Michelle Griffin, “training is the cornerstone” of any successful organization. “I want people working smarter, not harder. That requires helping them acquire the skills they need to be effective.” When Griffin joined Homes by WestBay in 2017, she specifically sought out a formalized training platform. “Leadership was on board and understood the productivity benefits of having an online, streamlined solution,” said Griffin. “In fact, one of the company’s initiatives was to expand their learning program and provide a way to close employee skill gaps.” The company also lacked a way to offer skills and career development training. “Being strategic requires more than just recruiting great new talent. It also takes retaining existing talent,” said Griffin. “We wanted to be able to engage all our employees with learning opportunities and give them the resources to develop new skills and career paths.” Why Cornerstone Griffin began looking for an all-in-one learning solution that would enable the delivery and tracking of compliance as well as courses for employee development and growth. “During my search, I learned that most platforms out there do one thing or the other. In addition, very few have content specific to the construction industry.” While attending the LEAP HR: Construction conference, Griffin discovered PiiQ by Cornerstone. “I was familiar with the Cornerstone platform and knew how great it was. I was surprised to learn that we could offer compliance, soft skills, and our custom training all within the PiiQ platform.” Griffin was also surprised by how easy PiiQ was to implement (an advantage for an HR department of one). “It was so easy. I imported the template, pulled a report from our HRIS system to match the template, and uploaded the report to get everybody in the system. It took 10 minutes. I don’t even think I would call it an ‘implementation’ because it was like turning on a switch.” Post-implementation, Griffin continues to rely on a “kind and patient” Cornerstone client care team. “Every rep I’ve ever worked with at Cornerstone has been knowledgeable and helpful.” The Results Simplified compliance training delivery and tracking. Today, Homes by WestBay manages all compliance, general and industry specific, from one place. “PiiQ has made my life easier. It takes no time at all to launch compliance training to one person or to the entire company,” said Griffin. “I push a button to assign training, set a due date, and track it. And I can run reports in seconds.” Employee driven training. PiiQ has fulfilled a pressing employee request: access to skills and career development training. “I did an engagement survey in 2017. Part of that survey was an open-ended question asking employees what they needed. We were bombarded with requests for training,” said Griffin. “When I launched the same survey in 2018, the openended section of the survey came back blank, except for the occasional request to reduce the cost of employee benefits. No one had to ask again for training because, within one year, we had fulfilled their request.” Reduced employee turnover by 10%. “We’re not anticipating growth, so retaining the people we already have is key,” said Griffin. “Our December 2017 turnover was 28.42%. December 2018 turnover was 17.69%. That’s a 10% reduction in just one year.” Reduced new hire turnover by 28%. “With PiiQ, our onboading process is more engaging and meaningful. We assign compliance and soft skills training right away, which helps new hires feel more involved and gain a better understanding of our culture,” said Griffin. “Our new hire turnover within the first 90 days has gone from 23% to 17%, and our turnover within first year has gone from 57% to 29%.” Closed skill gaps. The company uses PiiQ to administer emotional intelligence and assertiveness training to every employee, but they also use the platform to address individual employee skill gaps. Managers assign relevant skills training to their direct reports. “Managers are reporting significant improvements, such as ‘more confidence and assertiveness,’ ‘improved interactions with buyers,’ ‘more positive body language and attitude toward buyers.’” said Griffin.
Commvault moving beyond reviewing employees to unlocking employee potential
Commvault empowered meaningful check-ins, enabled continuous learning and performance management, simplified development planning, improved succession planning data, increased visibility. We’ve moved from talent rankings to talent mapping. We use the nine-box grid style map. It’s more visual, and it helps us focus on coaching and development." Joe Ilvento Chief Learning Officer and Worldwide Director of Talent Development, Commvault Commvault is a global leader in enterprise backup, recovery, archive and the cloud, helping companies worldwide activate their data to drive more value and business insight. A publicly traded company, Commvault employs more than 2,700 highly skilled individuals across markets worldwide. In the technology industry, the biggest HR challenge isn’t finding enough candidates, it’s finding and retaining the right ones. For Commvault, improving the ability to attract and keep in-demand candidates led to a powerful shift in the company’s talent management strategy. “In a tech environment, you have to craft a culture where people not only want to come to work, but a culture that supports ongoing development and retention,” said Joe Ilvento, Commvault’s chief learning officer and worldwide director of talent development. “We began transitioning from a performance review process to an ‘unlocking potential’ mindset. While our objective to drive high performance stayed the same, we moved from using goals to creating priorities, and from talking about the corporate career ladder to facilitating a corporate career lattice. We knew that unlocking employee potential would help employees get better at what they do.” Why Cornerstone Leadership realized a shift in their talent management strategy also required a shift in technology. Unlocking performance required software that enabled continuous coaching, communication and development. Any new technology also had to unify learning, performance, succession and compensation to align with Commvault’s view of talent management as a repeating cycle, not a finite or annual event. After reviewing multiple vendors, Commvault implemented Cornerstone’s unified talent management solution. To encourage user adoption, Commvault created direct access to Cornerstone modules via an “Unlocking Potential” tab on their website. The learning and performance portal blends with the rest of Commvault’s website to create a seamless user experience. Commvault also used compliance training to drive adoption. “When there’s an opportunity to have every member of the company touch training, you want to leverage that,” said Ilvento. “We added links that enabled employees to explore new courses based off of saved searches. For example, an employee interested in improving communication could click on a link that showed a short list of recommended courses on communication and select the one or more that best meets the need.” The Results Transformed static annual reviews into meaningful, ongoing check-ins. With Cornerstone Performance, managers can provide feedback and easily connect with employees. Instead of performance ratings, managers use semi-annual Talent Snaps, which are conversations focused on near-term deliverables. “We still work off an annual merit cycle, however the conversations are now ongoing in the form of check-ins, career conversations, and coaching where managers provide continuous insight and support,” said Ilvento. “It’s a proactive approach that’s focused less on fixing gaps and more on building strengths.” Enabled continuous learning and performance management. Cornerstone aligns with Commvault’s vision of talent management as an ongoing cycle. Employees can access their curriculum from anywhere, while managers can track and report on training and performance. Commvault can also reprioritize tasks and plans on the fly. “Businesses today have to be able to pivot. What you’re working on today may change tomorrow,” said Ilvento. “The ability to continually reprioritize is key to adapting to business needs and drivers.” Simplified development planning. With Cornerstone Learning, managers have a jumpstart on development planning. “Managers use the templates to quickly craft individual plans,” said Ilvento. “Cornerstone also enables us to merge multiple development plans. With one click, I can see all the plans together.” Improved quality and quantity of succession planning data. Ilvento and his team use Cornerstone’s talent grid to better plan succession around employee experience, potential, performance and career goals. “We’ve moved from talent rankings to talent mapping. We now use a talent grid. It’s more visual, and it helps us focus on coaching and development.” Increased visibility. Via Cornerstone’s graphic dashboards, Ilvento and his team can track learning and performance in real time. “We use the dashboards to get a feel for uptake on a program and what it might look like going forward. From a CLO perspective, the dashboards give us increased visibility into employee priorities, training and performance.”
Turbo Charging Remote Learning in the Public Sector
Many factors have contributed to the rapid rise in public sector remote learning demands. Learn some of the challenges arising from these demands; what organizations have done to meet them; and the relationship between comprehensive remote learning programs and a fulfilling work environment. In this whitepaper you’ll gain insights into: Remote learning solutions that address the concerns and challenges surrounding engaging learning and development. Examples of how agencies are delivering continuous and secure remote learning. How to ensure productivity and engagement with learning content. Download this whitepaper to learn how to super charge remote learning in your organization.
Vitaco Accelerating New Hire Readiness and Linking Learning with Performance
A developer, manufacturer, and marketer of world-class nutrition products, Vitaco Health Ltd. has seen tremendous value in investing in both people and talent management tools. In 2010, the company implemented Cornerstone’s small & medium business solution, PiiQ (formerly Growth Edition) to automate performance reviews. As the company grew, its performance and learning needs became more complex. By 2017, Vitaco’s rapid growth and need for skills training meant the company was ready to graduate from the simple "out of the box" solution. According to Leeza Law, H&S Specialist/L&D Advisor at Vitaco, “We knew we needed more capabilities. We wanted to establish a succession planning program. And we wanted to better link our development planning to performance.” A full-fledged talent management platform, Cornerstone isn’t just for large companies; it’s also the ideal platform for small businesses who are growing and in need of a more robust, configurable, and customizable solution. “Cornerstone would give us more capabilities as we grew, including development and succession planning,” said Leeza Law, H&S Specialist/L&D Advisor at Vitaco. “It would enable us to standardize our approach to induction and onboarding.” Ensuring all talent management tools were in one place was also a priority. “Today, we have Cornerstone Performance and Cornerstone Learning. We’re working on Cornerstone Succession,” said Law. The Results Enabled professional development through self-directed learning. Vitaco employees don’t need permission to access more than 1,500 online courses, ranging from health & wellness and business skills to office productivity. “Across the board, we want to retain people,” said Law. “It’s crucial that we develop them and give them the opportunity to grow with the business, even if the courses they’re interested in don’t relate directly to their current position within Vitaco.” Vitaco has a broad range of employee roles, from management, sales, marketing, and finance to factory and warehouse teams—and everyone is using Cornerstone. “Employees use it for required curriculum like compliance training, but they’re also searching for career development courses and doing a lot of self-directed learning,” said Law. Accelerated new hire preparedness with values-centric onboarding. Law and her team created a special “onboarding suite” for areas within the business. “We created different modules for learning and set them up to dynamically assign within the system. Every time I load a new hire into the system, they’re automatically assigned the right modules.” Having an effective, structured onboarding program increases retention. “We use Cornerstone to help new employees understand what’s expected of them, how they fit into the bigger picture at Vitaco,” said Law. “We’re very values-driven, so the ability to induct new hires into those values before they come on board has had a huge impact. When they come to work, they already understand who we are as a business.” Gained confidence in meeting compliance regulations. As a manufacturer and distributor of health and nutrition products, Vitaco must comply with numerous compliance regulations. Law has the ability to run reports and easily follow-up with any stragglers. “Compliance is really important for us, especially from a health and safety perspective,” said Law. “One of the biggest benefits to having Cornerstone is we can finally say ‘yes’ with confidence to any compliance questions. We know—and can show—that all of our team members have taken compliance training and that they understand all the policies and procedures around health and safety and fair treatment.” Linked learning & development to performance. By using Cornerstone Performance and Cornerstone Learning in tandem, Vitaco can tie development planning to performance reviews—and vice versa. “Good performance starts with good development planning,” said Law. “From our perspective, linking learning and performance gives our employees the option to improve and work through the next steps. Employees are automatically prompted to complete their development planning when they’re doing their reviews. They understand what their goals are and what it is that they want to do next in their careers.” Saved time with automated reviews. By automating performance reviews, Vitaco has more time to think more strategically about HR initiatives. “With Cornerstone Performance, it’s easy to track review completion, run reports, and follow up with anyone who has not completed particular tasks,” said Law.
A License to Skill: Embracing the Reskilling Revolution
The 2020 Cornerstone Global Research Report The long-anticipated “future of work” arrived unexpectedly in early 2020. Employers completed years of anticipated digital transformation in just a few short weeks. Many employees worked fully remote for the first time, and we saw firsthand the importance of skills of the future.
Train like your life depends on it: How Ventura County firefighters put learning first
Imagine if you came into work without knowing what job you would be doing—every single day. That’s true for the more than 450 firefighters at the Ventura County Fire Department (VCFD) in Ventura County, California. The team responds to nearly 45,000 calls for service each year, which extends beyond fires. It includes medical emergency calls, hazardous response, animal rescues, swift water and ocean rescue, and more. In the last five year, VCFD’s has experienced a 27% increase in its annual calls for service. “Firefighters really don’t know what they’re going to be called to do. In our line of work, you wait and prepare. Your life depends on a diverse mix of training,” says Vaughan Miller, the now-retired Deputy Fire Chief who spent 35 years with VCFD. Being an effective first responder comes down to completing 700 hours of extensive training before getting the job. One year later, new firefighters acquire 600 additional training hours, which is maintained each day on duty for the rest of their career. Firefighting remains a relatively lower percentage of VCFD’s annual incidents, however, it’s where firefighters spend 56% percent of their time on scene. In California, the size and severity of wildfires is growing rapidly each year. In this heavily regulated industry, VCFD wanted an online learning management system that could help prepare its firefighters and employees to anticipate and respond to the changing needs of its communities. Using the Cornerstone Learning Suite, VCFD eliminated the need for its previous paper-based curriculum and brought training online with the intent of bridging communication gaps, providing consistent training and enhancing accessibility. Now, firefighters can access important learning content any time of day from their mobile devices or computer no matter their location. Training That’s More than a Job Requirement There’s a saying in firefighting: “Train like your life depends on it, because it does.” “Firefighters definitely train more than most professions,” says Marisol Rodriguez, a Fire Captain at VCFD. “It's very important because we're responding to such an array of emergencies. At VCFD, firefighters train four hours per day, across their 10-day, 24-hour shifts. Rodriguez says her team trains for everything from search and rescue, to deploying a firehose, to a variety of vehicle extrication scenarios. Before implementing Cornerstone, Rodriguez and other leaders at VCFD tracked the training progress of their direct reports manually. It was a slower process, Rodriguez says, and difficult to see the status of a firefighter’s training records and compliance requirements. Cornerstone’s Learning Suite offered an opportunity to change that, with the ability to track and manage not only records of the training, but also learning content. However, initial adoption of the platform by firefighters and their supervisors remained low. For this reason, VCFD hired a dedicated Cornerstone Project Manager, Quane Huff, and employed a blended team of firefighters, organizational leaders, and communication experts to develop a user-friendly learning environment and drive Cornerstone’s adoption. A learning platform designed for firefighters Quane Huff has a degree in organizational leadership, and he’s spent his career implementing and supporting development programs at different companies. His first experiences with organizational learning, however, came while he was an electronics technician in the Navy. The key, he adds, is to keep things simple. And his first order of business when he started at VCFD? To simplify Cornerstone for the firefighters, starting by organizing VCFD’s information on the platform. He also developed a new Learner Home page to feature the most important things the firefighters could do with Cornerstone (like upload their training), making it easier for firefighters to understand the platform’s uses. The result of these two initial changes came quickly, with the number of users on the platform tripling during Huff’s first year at VCFD. Today, Cornerstone’s Learner Home is critical to VCFD’s training program. It includes instructor-led training, on-the-job training, eLearning, simulations and crowd-sourced training, among other modalities. All new firefighters are given an iPad pre-installed with Cornerstone, and microlearning courses are available to accommodate learning between emergency calls. Courses are also available on mobile devices, so firefighters can learn in the field—whether it’s a refresher on hazardous materials or readiness training for fire season. It helps the VCFD team stay ready for every call. “If you don't use [your training], you lose it,” says Rodriguez. Huff now leads a Cornerstone working group of 15 civilians and firefighters dedicated to improving the platform for VCFD—whether it’s a software fix or the implementation of new Cornerstone functionality. “We have that process in place now where user groups reach out to us and say, ‘we need Cornerstone to do X,’” says Huff. “My team prototypes and designs in our testing environments. We get all of these groups to agree to the new changes, and then we launch new change.” Keeping Compliance Up-to-Date While the importance of learning and training for firefighters is centered on the ability to make life-saving decisions, VCFD also has compliance standards to complete annually—including certifications for OSHA, EMT and Paramedic Programs, and the California State Fire Marshal. Cornerstone’s Learning Suite has been instrumental to track and manage completion. Before Cornerstone, says fire captain Trevor Johnson, tracking compliance in real-time was challenging, especially using a paper-based system. Firefighters respond to calls all day and night. This constant on-the-go environment makes it hard to complete compliance and log training before the end of your 24-hour shift. “Cornerstone offers a way for me to check-in on people’s compliance status and provides the tools I need to help the team be successful,” says Johnson. “If a firefighter is overdue on their learning activities, the system automatically sends a reminder with the specific areas they need to complete. The result? Higher compliance rates finished on-time across VCFD. Helping VCFD’s firefighters meet their potential The success of Cornerstone’s Learning Suite for training and compliance has spurred VCFD to use the platform to meet other needs, too. They have recently implemented performance reviews and career tracking through Cornerstone’s Performance Suite—a program that’s not only new to VCFD, but relatively unique to fire departments nationwide. “I want to know each person I work with, what they're interested in, and where they want to grow,” says Johnson. “Maybe they're an engineer looking to promote to a fire captain or a new firefighter interested in becoming a battalion chief one day. Cornerstone offers a variety of advancement classes, training materials and certification tests to support firefighters throughout their career.” This is a major benefit not only for the individual firefighters’ career mobility, but also for the health of VCFD as a whole. Like many public service organizations, VCFD is seeing an increase in retirees. With Cornerstone, firefighters can proactively ready themselves to step into more senior roles, and existing leadership can assess who fits those roles. Altogether, Cornerstone’s tools are powering the potential of VCFD and its firefighters to continue to meet the needs of the community it serves. “A person might call 9-1-1 one time in their life,” says Johnson. “When I show up on that call, it might be their first and only interaction with the fire department. And often times, we help them on their worst day. That’s why I strive to provide the best care and compassion for the person in need.” It’s safe to bet that Cornerstone has inspired a firefighter-driven organization to embrace online training solutions, go beyond compliance and create a culture of continuous learning and development. VCFD trains hard because your life – and theirs– depends on it.
Canon increasing internal hires by 25% & engaging high potentials
Canon delivered more learning interventions and effective learning at similar costs, standardized performance management, created an internal talent pipeline and succession plans, identified hidden employee skills, addressed retention of high potentials. Canon is enriching lives and businesses in incredible new ways. While often recognized for its photography products, Canon also provides document and information management services, 3D printing, and mixed reality technologies as well as medical imaging solutions to customers around the world. Canon Europe has more than 18,000 employees working across 22 regional offices. Yet a continued reliance on highly manual processes left the company with little visibility of requirements and trends around talent development. As part of a large transformation initiative, Canon has established several programs to develop capabilities, which include updating core HR practices such as performance management, and employee and leadership development. “Our HR processes varied broadly across the region. Whilst we encourage local ownership on how to apply HR practices in the markets, the lack of consistency did not allow us to drive the business-critical talent priorities across regions,” said Patrizia Seifert, talent and resourcing director EMEA at Canon Europe. “We mainly used Excel and Word to manage our talent agenda.” These local processes weren’t just inefficient, they were costly. “We were spending a lot of money on a variety of talent and learning activities, but could not achieve the ROI we strived for,” said Seifert. “We were also seeing a high attrition rate in our high potential groups due to lack of visibility, and access to learning and career opportunities.” Why Cornerstone In the search for a SaaS-based talent management solution, Canon reviewed numerous vendors. Canon needed a unified solution that would ensure the consistency of the learning and performance management experience for every employee. “One of the most compelling value propositions was that Cornerstone enabled the integration of our entire talent management process. We wouldn’t have to buy multiple systems to manage the employee lifecycle,” said Seifert. “Cornerstone was also flexible enough to adapt to our needs and fully support the employee-led approach we have towards talent management.” Canon has since rolled out Learning, Performance, and Succession. Seifert and her team have already seen tangible improvements in learning, performance, and employee engagement. She credits these results to the platform, Cornerstone’s Client Services team, and of course the internal change processes across the region. “With Cornerstone, it’s a partnership. We have a good dialogue with the team. They continue to share better ways of working and best practices. From the beginning, they allowed us to take ownership and be part of the process.” The Results Delivered more self-directed learning with more impact for money spent. Seifert, Pieterse, and their teams can now provide standardized learning opportunities that enable employees to play a pivotal role in their own development. “Cornerstone helped us move from a heterogenic, localized learning approach to one that is aligned across all business units and markets. We’re seeing employees take more initiative with Cornerstone. They’re no longer waiting for the company to decide their future, and they’re taking an active role in their own development,” said Pieterse. Standardize performance management and increased review completion rate. Prior to Cornerstone, Canon’s performance management process lacked standardization across the company’s 22 regions. Today, Canon employs consistent performance criteria and creates transparency of key priorities from the CEO down. 60 percent of employees see a clear link between the company vision and their work. Employees are also more engaged with the review process. “84 percent of employees set their goals this year,” said Seifert. Created an active internal talent pipeline. Canon’s previous reliance on external agencies to source talent was costly and overlooked the company’s ready internal talent. “Regions wanted to have a proper supply of talent in key positions, but internal recruiting practices were based on local data in spreadsheets,” said Seifert. “With Cornerstone, we have real-time access to our current employees’ resumes and career plans. As result, we’ve increased our percentage of internal hires.” Addressed retention of high potential employees. One of Canon’s biggest challenges was their high attrition rate in high potentials due to a perceived lack of growth opportunities. “We’re now making a statement as a company about how we do talent management. It’s not a hidden activity,” said Seifert. “Employees can take ownership of their career paths and the perception of career opportunities provided increased.
How compliance can be part of a culture strategy
We often think of compliance as something we have to do on the way to doing the things we would rather do. It’s forms and claims and lawyers. But the policies behind compliance issues are there to support our DE&I, pay equity, and other culture initiatives. When we see compliance as the starting point, it becomes the foundation for building a more inclusive workplace. Since we have to do compliance, let’s get it right. Download this brief to learn five key actions to get you started.
TalentLink provides innovative, adaptive recruitment for InterQuest’s outsourcing clients
InterQuest optimizes its own recruitment strategy and uses TalentLink to expand and grow its outsourcing offering. InterQuest Group's human capital management business is an award-winning specialist staffing, executive search, and talent solutions provider. Its four operating brands help organizations to acquire in-demand talent and develop human capital. As part of its evolution, InterQuest has expanded its offerings out into the RPO (Recruitment Process Outsourcing) and MSP (Managed Service Provider) spaces to help organizations stay competitive and differentiated. A key step in this journey has been InterQuest's relationship with their end client, Ricoh. Ricoh offers a range of professional services and solutions to help organizations excel, and had a specific need to outsource some of their global recruitment requirements. InterQuest chose TalentLink to help them with Ricoh's specific recruiting requirements and is working closely with them to disseminate the platform through their multiple global business locations. Business challenge InterQuest was looking for a talent acquisition platform that would allow the company to optimize its own recruitment strategy, but also expand and grow its outsourcing offering. This required a solution which had all the necessary functionality as standard, but which could also be adapted and personalized to suit various global and local requirements in the organizations it supports. Benefits As a result of implementing TalentLink into the business, InterQuest has been able to deliver a consistent outsourced recruitment strategy to end clients like Ricoh. The solution was initially implemented into its UK head office, then into Poland and Spain. The plan is now to roll out the system across up to 10 other areas of the business within the next few years. The specific benefit to clients like Ricoh are the ability to roll out a consistent process across multiple locations, and track all recruitment activity centrally, in real-time. For InterQuest, TalentLink has enabled the company to automate a lot of its processes, and its affliated agencies are able to access roles quickly thanks to InterQuest's ability to communicate multiple roles to multiple agencies in one go. Leveraging TalentLink to upscale quickly into new RPO clients gives InterQuest a real competitive advantage, as there aren't many businesses in this space with these capabilities.
Clif Bar doubles down on its commitment to self-directed learning
Clif Bar & Company believes in being a “different kind of company.” This same ethos has helped fuel its unique approach to self-directed learning: equipping employees with the right tools to take charge of their own development and growth. Clif Bar’s learning and development team wanted to build a dynamic culture of learning. But doing so required overcoming a reliance on manual processes and a lack of centralized learning content. Thanks to the powerful combination of Cornerstone Learning and Cornerstone Content Anytime (CCA), Clif Bar brought “Epiphany Labs,” its learning hub, to life. And since then, it’s where all the learning magic happens. Results Reinforced cultural synergy. “Cornerstone’s reputation as an employer really vibed with our culture,” expressed Jennifer Freitas, Clif Bar’s director of learning. While not a “result,” per se, this says a lot about the importance of cultural alignment in decision-making processes. Improved learning strategy. “We focused purely on the mechanics of learning and less on building a holistic learning strategy,” said Freitas. “Now, we can focus on the ROI of delivering quality learning to our people.” The biggest benefit of a learning management system is the ability to scale learning to meet employees’ development needs while also being able to measure the impact of that strategy. Strengthened leadership. “In 2020, we launched a new blended learning leadership program, called ‘Leader Trek,’” explained Freitas. Clif Bar used on-demand content from CCA to supplement its instructor-led training to offer a more flexible and comprehensive learning program, especially useful with people working from home during the pandemic. Increased engagement. “A lot of new on-demand content comes with every Cornerstone Content Anytime quarterly update,” said Brandon Hodges, Clif Bar’s learning and development specialist. “And because the production quality of Cornerstone’s content is amazing, our people see real value in it and are coming back regularly for more.” Supported remote learning. “I cannot imagine not having our learning hub during the pandemic,” expressed Freitas. “We used it for everything, from employee onboarding to leadership training to remote working seminars to stress management workshops.” This helped the company continue to support employees in a remote workforce environment. Addressed evolving learning needs. “The pandemic has taught us a lot about how to address employee needs in a more thoughtful way,” explained Hodges. The most popular course titles in 2019 included “Use Stories to Engage Your Audience” and “What Makes a Good Story?” while in 2020, employees gravitated to “Watch Out for Burnout” and “Reduce Workplace Anxiety.” Next Steps Clif Bar is already devising new ways to amplify the company’s self-directed learning culture: Encouraging employees to leave ratings and feedback to the coursework Boosting completion rates for eLearning courses Creating closer alignment between on-demand content and live learning sessions Building learning journeys focused on developing greater skill agility Learn how companies around the globe use Cornerstone to give leaders and their teams the tools and training needed to unlock people’s full potential. Start your demo with Cornerstone today!
Fagron enhances candidate and recruiter experience
Innovative pharmaceutical brand transformed their recruitment experience and improved hiring cost savings with TalentLink Fagron is a global pharmaceutical multiple brand organization with over 2,000 employees worldwide. It operates in a niche segment of the market, innovating, and developing products for personalized medication. The team at Fagron is on a global mission to improve the lives of millions of people across the world by working with specific patient groups to understand their personalized needs, and create solutions for them. Business challenge Prior to their partnership with Saba and the implementation of TalentLink, the team at Fagron were managing their recruitment communications through Outlook, and distributing their vacancies manually across the wealth of job boards that they needed to incorporate. In the absence of an effective talent acquisition tool to help them, all candidate applications were received directly into one mailbox which created a huge amount of work, filtering and routing accordingly. Inevitably, this led to regular mistakes and missed opportunities. After an extensive RFP for 5 vendors, the talent acquisition team selected TalentLink to meet its unique needs. Business benefits Intuitive, quick, and easy for all recruiting stakeholders to use on a daily basis Integrated multi-posting capabilities Standardized recruitment management and automated reporting Clear overview of every aspect of the recruiting workflow Clear view of cost savings as a result of the implementation Fagron's focus for the future is to build its employer brand and further improve the candidate experience. The team is planning the addition of a recruitment video and a chatbot and frictionless, one-page apply functionality.
RSM Helps Employees Build Their Own Success Story
How do you empower your employees to do their best work? It’s a question most managers ask regularly. And at RSM US LLP (RSM), the leading provider of audit, tax and consulting services to the middle market, good work starts with putting employees first—embracing all of the passions and talents that make them who they are. Employees know they can bring their authentic selves to work, helping them feel happier, more fulfilled and better able to work with clients. RSM does this by delivering “The Power of Being Understood®” to its employees. “We know – whether it’s with our clients or our teams – the power in a relationship comes from being understood,” said Katie Lamkin, chief talent officer with RSM. “When you feel truly understood, you feel supported and confident in achieving both your personal and professional goals.” Ensuring nearly 11,000 employees feel understood is no small task, but the ethos is an important differentiator for RSM in the highly competitive professional services industry. So how does it scale The Power of Being Understood? Enter: Cornerstone OnDemand. After growing from 7,000 to nearly 11,000 employees in just over a decade, RSM adopted Cornerstone’s Recruiting, Learning and Performance Suites to not only scale The Power of Being Understood, but also infuse it into every stage of the employee journey. “We were growing and changing as an organization, but the way we were managing our talent wasn’t,” says Ken Bansemer, talent management, systems and data leader at RSM. Before Cornerstone, the team used custom applications built within their Human Resource Information System (HRIS), plus an applicant tracking system and separate learning management system. These disparate tools were becoming outdated and unsupported—which was frustrating for administrators and employees alike. “We wanted to show our employees that they mattered to us every single day, but the talent experience we were delivering didn’t reflect that,” said Lamkin. Cornerstone’s platform was an obvious choice. Today, RSM delivers a holistic talent experience to its employees from hire to retire. Recruiting: An RSM Experience from the Very First Touchpoint In a tight talent market, first impressions matter. According to Gartner, talent shortages are a top risk to organizations globally. For RSM in particular, these shortages, coupled with relentless competition from larger firms—including the industry’s Big Four—made it challenging to hire the personnel it needed to continue to grow. “We want candidates to know who we are, what we are and why we are,” said Mike Baron, talent acquisition leader with RSM. Leveraging Cornerstone’s Recruiting Suite, RSM simplified its application process, which had deterred candidates from applying for positions in the past. “Before Cornerstone, our application process was 15 pages long and looked archaic to our candidates,” said Brea Fritsche, talent acquisition center of excellence leader with RSM. “And we didn’t have the ability to use different platforms for them to upload their LinkedIn profiles or to auto-fill their information into our system.” RSM also made the recruiting pages accessible on mobile and more intuitive to navigate. As a result, RSM’s hiring successes increased—and has continued to increase. In their last fiscal year, RSM hired nearly 1,016 college interns, 1,129 campus graduates, and 1,727 experienced professionals. Onboarding: Getting Acclimated at RSM With a successful recruiting program in place, RSM is able to hire the people it needs to continue to grow and serve its clients—and meet a new challenge: bringing The Power of Being Understood to the nearly 3,900 people it brings onboard each year. Fortunately, the onboarding tool within Cornerstone’s Recruiting Suite allows RSM to extend the candidate experience through to that critical time between when they decide to join the firm and their first day. This continued introduction to RSM helps give new employees, regardless of the office they work in, a common understanding of the company and its culture. Here, new hires are introduced to “Owning My Future”—RSM’s internal branding for the Cornerstone platform—where they can begin to acclimate to RSM. To help each employee feel The Power of Being Understood even in their early days, RSM leverages the learning management system to personalize onboarding roadmaps based on each individual’s level and line of business to help guide their integration over their first 90 days. “We refer to everything from Cornerstone as, ‘Owning My Future’ so that we’re really empowering people to do what they need to do for themselves within the organization,” Fritsche says. Onboarding through the Cornerstone platform also means an introduction to the resources that allow employees to pursue life outside of RSM—from flexible work hours, to the sabbatical program, to a professional coach that helps employees navigate integrating work and life priorities. Learning: Giving Employees the Tools They Need to Succeed Once employees find their footing at RSM, they continue to use the Owning My Future platform to access resources personalized to their growth and development at the firm—starting with learning. Through Cornerstone’s Learning Suite, RSM employees have access to more than 7,816 educational courses that focus on everything from leadership and communication skills to more tactical licensing and certification trainings. In addition to career development, research shows continuous learning can help employees be 52% more productive and 92% more likely to innovate. And this learning drives employee retention: 94% of employees will stay at a company longer if the company invests in their development. With Cornerstone, RSM people feel The Power of Being Understood when relevant courses are suggested based on their current interests and role—helping to drive retention. With the help of the Owning My Future platform, RSM empowers each individual’s unique career milestones, regardless of where they start in their career journey with the firm. Performance: Understanding Empowers RSM Employees to Grow No one knows the importance of performance feedback better than RSM’s Lamkin. In her nearly two decades at RSM, she rose through the ranks—in large part, due to the on-going feedback she received from firm leaders and team members. In her role today, she is laser-focused on applying the same thoughtful feedback to every employee at the continuously growing company—beginning with creating more opportunities to hear that feedback. As CHRO, Lamkin and her team have worked to phase out annual performance reviews at RSM in favor of more regular performance conversations using Cornerstone’s Performance Suite. Within Cornerstone, they revisited the standards by which employees were being reviewed. The ratings system in place at RSM hadn’t scaled with the company’s growth, leaving many employees feeling like a number on a page. The RSM talent management team worked with business leaders to develop a new career development framework to identify the knowledge, skills and attributes that describe success at various levels of the company. This framework became the backbone of ongoing performance discussions at RSM. Managers are encouraged to share feedback with employees regularly through the Cornerstone Performance Suite—an effort known as “Project Feedback” internally—and research shows employees feel more engaged when they have regular feedback conversations with their manager. With their previous annual performance review process, according to Talent Management Leader Bansemer, 75% of feedback was received during the last two months of the year. “Cornerstone has allowed us to shift toward agile performance management, improving the way everyone works,” Bansemer says. “Last quarter, 95% of employees said they had development conversations with their career advisors, 90% said they have been regularly updating progress against their goals, and feedback is given regularly throughout the year—all within Owning My Future.” RSM’s strong approach to learning and performance means the company also set itself up to manage internal succession—multiplying Lamkin’s story across every department at the firm. As Talent Acquisition Leader, Baron is well-aware of succession’s importance: “Developing our next-generation of leaders is key to the future success of our firm and our team,” he says. With the Recruiting, Learning, and Performance Suites securely in place, RSM created a holistic talent experience for both candidates and employees that empower them to do their best work—and feel The Power of Being Understood and valued every day.