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Datasheet

Cornerstone for salesforce - service cloud

As technology and customer expectations evolve, organizations are being challenged to provide more personalized and engaging customer experiences. Today’s service agents need to be well versed not only in a vast body of products and services, but also need to be able to assist customers in real-time and via multiple channels. Organizations that enable their service agents with tools and training on both fronts are able to translate learning into real business value. As the only natively-built Learning Management System on the Force.com platform, Cornerstone for Salesforce delivers the right training, to the right people, at the right time. Targeted learning, together with embedded analytics, allow your organization to deliver a consistently outstanding service experience. Our newly redesigned user interface is highly configurable to meet your branding and workflow needs, and our solution is now backed 24/7 by Cornerstone’s customer support team.

As technology and customer expectations evolve, organizations are being challenged to provide more personalized and engaging customer experiences. Today’s service agents need to be well versed not only in a vast body of products and services, but also need to be able to assist customers in real-time and via multiple channels. Organizations that enable their service agents with tools and training on both fronts are able to translate learning into real business value. As the only natively-built Learning Management System on the Force.com platform, Cornerstone for Salesforce delivers the right training, to the right people, at the right time. Targeted learning, together with embedded analytics, allow your organization to deliver a consistently outstanding service experience. Our newly redesigned user interface is highly configurable to meet your branding and workflow needs, and our solution is now backed 24/7 by Cornerstone’s customer support team.

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