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Whitepaper

The extended enterprise: using new technologies to extend your network, enable collaboration & drive revenue

Today, forward-thinking organizations are finding a fertile area for new growth in effectively reaching out to the extended enterprise of customers, partners and members to develop new profit centers, increase sales, cut support costs and boost channel productivity. In addition to traditional HR and learning circles, new users from sales, marketing, IT, customer service and other areas are now taking advantage of extended enterprise learning to engage, educate and certify customers and partners. For years, organizations have leveraged the power of learning technologies to increase knowledge and skills and to improve the performance of their internal workforce. Increasingly, similar tools are being turned to the outside and are finding new uses and new audiences. Driving value from your extended enterprise is about more than just delivering product training and information. It’s about enablement and breaking down old walls. Social collaboration technologies can facilitate connections with customers and channel partners in ways never before possible.Today, forward-thinking organizations are finding a fertile area for new growth in effectively reaching out to the extended enterprise of customers, partners and members to develop new profit centers, increase sales, cut support costs and boost channel productivity. In addition to traditional HR and learning circles, new users from sales, marketing, IT, customer service and other areas are now taking advantage of extended enterprise learning to engage, educate and certify customers and partners. For years, organizations have leveraged the power of learning technologies to increase knowledge and skills and to improve the performance of their internal workforce. Increasingly, similar tools are being turned to the outside and are finding new uses and new audiences. Driving value from your extended enterprise is about more than just delivering product training and information. It’s about enablement and breaking down old walls. Social collaboration technologies can facilitate connections with customers and channel partners in ways never before possible.

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