Editor's Note: In today's fast-paced news cycle, we know it's difficult to keep up with the latest and greatest HR trends and stories. To make sure you're updated, we're recapping our most popular articles every month in our "In Case You Missed It" series. Keep reading for May's top stories!
Why HR Needs A Marketing Strategy
We find ourselves at a point in business history where HR is likely the most misunderstood department within any company. By applying some simple marketing principles, HR can communicate its value more effectively. Find out how.
Dear ReWorker: I'm Being Forced to Change An Employee's Performance Rating
I gave an employee an outstanding performance review and rating, and she was thrilled. Now, my boss is saying I need to adjust the review downward. Why is this happening?
3 Reasons Office Perks Are the New Normal
The modern workforce demands more from their employers. While standard medical, dental and 401k plans are still the backbone of any benefits package, many companies now boast flexible work schedules, unlimited vacation time and on-site lunch. Find out why.
Four Ways Companies Can Support Women In Leadership
While more than 75 percent of CEOs say gender equality is part of their top 10 business priorities, women remain underrepresented across every level of the corporate pipeline. A few shifts in your company culture could change that.
Header photo: Creative Commons
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Talent Management Helps Supermarket Chain Live Brand Promise
More retailers are enjoying the advantages that effective talent management processes, supported by technology, can offer. This includes strategies for attracting, developing and retaining employees, ensuring a pipeline of qualified people, and building a culture of engagement and productivity. Gallup research shows companies with higher-than-average employee engagement also have 27 percent higher profits, 50 percent higher sales and 50 percent customer loyalty.1
The Importance of Making Employees Brand Advocates
Like it or not, the popularization of social media has amplified the sharing of information (both good and bad) about brands online. For example, Comcast was recently lampooned on social media after a bad customer service call went viral, and many customers and ex-customers were quick to share their complaints about the company. While the cable company was apologetic, an outcry to fire the customer service rep who handled the call ensued. But according to customer service guru and bestselling book author, Shep Hyken, the root of the problem was not about one customer service rep but rather was about deeper company culture issues. Hyken says, "It could have happened to any company. It doesn’t have to be in a call center. It can be on the front line of any type of business."